Never share
your OTPs, PIN or
CVV with anyone

Security tips for
our various products

Savings Account
  • Never share your password, passcode, M-PIN, PIN, CVV or OTP with despite their claims to be speaking from any organization, even Paytm.
  • Register for instant alerts (both SMS and Emails), to remain up-to-date with your bank account transactions.
  • Keep an eye on your bank statements for any irregularities.
  • Beware of "too good to be true" deals seeking your account details for verification or for sending free gifts, prize money, etc.
  • Do not let your bank account be used by anybody else for receiving and transferring their money in exchange for an attractive commission or for the sake of goodwill.
Know More

To report fraud, call1800 120 130

Debit & ATM Card
  • Never share your Card Number, CVV, Card Expiry Date, ATM PIN or any OTP with anyone even if they cite urgent reasons like card getting expired, Paytm never asks for such details.
  • Do not write down your 4-digit ATM PIN anywhere including the card itself. Memorize it instead.
  • Never let your debit card out of sight at any time while making a purchase.
  • Always enter your 4-Digit ATM PIN yourself and while doing so, use your other hand to hide the PIN.
  • If you find anything unusual with the ATM (e.g. the keypad or the card reader slot appears too thick or looks added-on), cancel the transaction and step out of the ATM.
Know More

To report fraud, call1800 120 130

Wallet
  • Never share your Paytm password, passcode, or any OTP with anyone; even if they cite urgent reasons like wallet activation, reactivation, limit upgrade, KYC, free cash back, etc. Paytm never asks for such details.
  • Only send money to someone whom you know in person. Also, before initiating the transfer, cross verify the payee details.
  • Set a strong and unique Paytm password. Protect your phone with a PIN or a pattern lock.
  • Do not enter your Paytm id and password on links/websites/apps looking like Paytm.
  • If you feel that your Wallet password got revealed to someone, change it immediately.
Know More

To report fraud, call1800 120 130

Net Banking
  • Never share your password, passcode, M-PIN, PIN, CVV or OTP with despite their claims to be speaking from any organization, even Paytm.
  • Subscribe for mobile notifications
  • Check your account regularly
  • Do not let your bank account be used by anybody else for receiving and transferring their money in exchange for an attractive commission or for the sake of goodwill.
Know More

To report fraud, call1800 120 130

Others
  • Keep your Personally Identifiable Information (like PAN, Aadhar, other KYC details) private and be aware of how your information would be used by a company, website or mobile app.
  • Set strong and different PINs/passwords for your cards and bank accounts.
  • Always attest your KYC photostats for verification, with date and purpose clearly mentioned on them in a strikethrough manner.
  • Shred any unimportant piece of paper (like photocopies, photographs, bills, payslips) having your identity or financial details that can be used to impersonate you.
  • In case you change your contact numbers, address or email ID, duly get the same updated in your bank records. This should be done so that communications do not get delivered to someone else.

Common Frauds

Phishing
Vishing
Smishing
Impersonation
Money Mule

Phishing

When someone sends you an email, made to appear as if it came from a legitimate source and asking you to share your confidential financial information such as Card Number, CVV, Expiry date, Password, Passcode, etc. or register on fake websites or download unauthorized app, then such a fraud attempt falls under the category of PHISHING.

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Vishing

When someone tries to seek your confidential financial information like card number, CVV, card expiry date, ATM PIN, net banking password, wallet password, bank passcode or any type of One Time Password (OTP) through a phone call, such a fraud attempt falls under the category of VISHING.

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Smishing

When the fraudster sends you an SMS asking you to share your confidential financial information, or register on fraudulent websites or download an unauthorized app, then such a fraud attempt falls under the category of smishing.

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Impersonation or Identity Theft

When a fraudster uses your personal information to obtain credit, loans, and services in your name, such a fraud attempt falls under the category of IDENTITY THEFT.

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Money Mule

When fraudsters manipulate innocent victims to act as a party in transferring stolen/illegal money via their bank accounts. These victims hence act as MONEY MULE and become an accomplice to the MONEY LAUNDERING.

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© Copyright , Paytm Payments Bank
© Copyright , Paytm Payments Bank