We collect and generate various data points about you.
Data by which you are identified is termed as “Personal Data”. Personal Data does not include any information that is freely available or accessible in public domain.
Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us.
We are also governed by the Banking Codes and Standards Board of India and Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.
Personal Data we may collect from you are as under:
We store and process your Personal Data only in India, in accordance with RBI circular in respect of the Storage of Payment System Data dated 6th April 2018.
Our data center and systems also maintain backup and disaster recovery systems in India.
Any Personal Data that we have access to shall never be shared without your consent.
In various processes / submission of applications / availment of product offerings, we even seek your explicit consent to use / share your Personal Data.
In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers.
We will share your data with competent/ legal/statutory/regulatory agencies / authorities or partners/service providers acting on our behalf (as the case may be) in following cases:
We use your Personal Data in our business/banking activities for providing our or our partners’ products/services and to perform, among other actions, the following:
We also use your Personal Data to fulfill the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us.
Our website may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other websites’ privacy policies when visiting these websites.
We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorised access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third party cyber security audit agency from time to time.
We have provided multiple levels of security to safeguard your app by Login/Logout option and AppLock feature that can be enabled by you. We also ensure the device binding so that the same login can not be used on different device without any additional authentication/OTP. Please do not share your Paytm login, password and OTP details with anybody.
You may contact us on any aspect of this policy or for any discrepancies/grievances with respect to your Personal Data, by writing to our Nodal Officer at nodalofficer@paytmbank.com.
This policy will be reviewed by us as and when required and the same may change at any time. The latest & most updated policy can always be found at https://www.paytmbank.com/PrivacyPolicy.html.
In this policy, the words “we”, “ours” and/or “us” refer to Paytm Payments Bank Limited and “you” and/or “your” refer to our customers.