Frequently asked questions

Products

• Savings Bank Account
• Business Account
• Debit & ATM Card
• Paytm Payments Bank Wallet
• Payments
• Food Wallet
• NACH/Recurring
• Fastag
• Fixed Deposit
• Basic Savings Bank Deposit Account (BSBD)
• AePS

Customer Service

• Depositor Education & Awareness Fund

Corporate Address

Company

• About Us
• FAQs
• Blogs
• Report a Fraud
• Lodge a Complaint
• Contact Us
• Active KYC Points
• Register as a KYC Point
• Terminated KYC Points
• Careers

Information

• Terms & Conditions
• Disclaimers
• Privacy Policy
• Important Notices
• Regulatory Disclosure
• Safety & Security
• DICGC Insurance Cover
• Rates & Charges
• Selection Process for Independent Directors
• Code of Conduct for Independent Directors
• Code of Conduct for Employees
• RBI kehta hai

Form Center

• Deceased Depositors Claim Form
• Customer Grievance Advice Form
• ATM cum Debit Card Dispute Form
• Unclaimed Deposit Claim Form & Activation of Inactive/Inoperative Accounts

Policies

• Citizen charter
• Deposit and Interest Rate policy
• Customer Compensation Policy
• Customer Grievance Redressal Policy
• Charter of Customer Rights
• Whistle Blower Policy
• Code of Commitment
• Aadhaar Data Privacy Policy
• Doorstep Banking Policy
• Fraud Prevention
• Policy on Appointment of Statutory Auditor
• Contact details of PNO
• Corporate Social Responsibility Policy
• Nomination and Renumeration Policy
• RBI's Integrated Ombudsman Scheme