Frequently asked questions  Paytm Payments Bank

Paytm Payments Bank offers all the services which it does as a wallet, and additional features like:

• No minimum balance requirement
• All digital transactions are free
• 2.5% Interest per annum on the money deposited in the Savings Account
• Up to 6% interest can be earned on using our Fixed Deposit facility
• Free digital Debit Card on opening the Account
• Physical Debit Card will be available on request

To open your Bank Account, kindly follow these simple steps.

• Launch your Paytm App
• Click on the "Bank" icon on the bottom right of your screen
• Set a passcode (if not setup already) and provide nominee details for your account.
• In case you are a Non-KYC customer, you will be prompted to book a KYC appointment
• You will be notified when your account is created

For closure of your account, you will need to raise a ticket with us from the '24X7 Help' section in the Bank tab of your Paytm App.

If you choose to close your Savings Account only, you will still be able to use your wallet as usual.

No, only one Savings Account can be opened per customer

To check your account details, follow these simple steps.

• Launch your Paytm App
• Click on the 'Bank' icon at the bottom of your screen
• Enter your bank passcode to access bank section
• You can see your account number and IFSC code under the Savings Account section

To check your nominee details, follow these simple steps.

• Launch your Paytm App
• Click on the 'Bank' icon at the bottom of your screen
• Enter your bank passcode to access bank section
• Click on 'Account Nominee' under the Bank Account Services section
• Your nominee details will be visible now

In case you have not added a nominee during the account opening process, please follow the steps below:

• Open the Paytm App and click on 'Bank' icon at the bottom of your screen.
• Enter your bank passcode to access bank section.
• Click on "Account Nominee" under the "Bank Account Services" tab
• Enter your 4-digit passcode
• You can now fill in details of the nominee you wish to assign to your Savings Account

Please note that you can have only one nominee for your account and the nominee has to be atleast 18 years of age.

In case you wish to update your nominee, please follow the steps below:

• Open the Paytm App and click on 'Bank' icon at the bottom of your screen
• Click on "Account Nominee" Nominee under the "Bank Account Services" tab
• You can now update/ edit details of the nominee you have already added
• Tap on "save" to save updated details

You can add your PAN number to your account (if not done already) in four simple steps:

• Go to Profile section of Paytm App
• Select 'Edit Profile'
• Enter your PAN card number in the field 'PAN Card'
• Select 'Done' at the top of the screen.

Your PAN number is now saved with us.

Paytm passcode is a 4-digit numeric code which acts as an additional security check to authorise access to your bank account details and transactions. This is to ensure a higher level of security for your bank account details and transaction history.

Paytm password is a security check which allows you to login into your Paytm account and make online transactions. It is a combination of alpha-numeric and special characters.

Paytm passcode is a 4-digit numeric code which acts as an additional security check to authorise access to your bank account details or transactions. This is to ensure a higher level of security to your bank account details and transaction history.

We suggest you follow below steps to reset your passcode:

• Click on the menu on the top left corner in your Paytm App and then click on your name to open 'Profile' section
• Scroll down and select the option 'Change Passcode'
• Select the option 'Forgot Paytm Passcode?'
• Enter first four digits of your Aadhaar number. If you have not shared your Aadhaar number, then enter your Paytm Password
• Now enter your new 4-digit numeric passcode
• Re-enter the same passcode and your passcode will be changed successfully

In case you are still unable to reset your passcode, kindly send us a screenshot of the displayed error message.

You can change your passcode by following steps below:

• Click on the menu on top left corner in your paytm app and then click on your name to open ‘Profile’ section
• Scroll down and select the option ‘Change Passcode’
• Enter your current passcode
• Now enter new 4-digit new passcode
• Re-enter the same passcode

Your passcode will be changed successfully.

If you request for savings account using Paytm App, you set Passcode over there. If you requested savings account while completeting your KYC through our BC point, you can set your passcode by 2 ways:

• Call us at 0120-4456456
• Set/ Change Passcode option in Edit profile section in Paytm app

Your deposit will earn interest of 2.5% p.a. on your Savings Account balance. Interest earned will be added to your Savings Account in the first week of each month.

As per the RBI guidelines, you can hold a maximum of ₹2 lakhs in your Paytm Payments Bank account at end of the day. This limit is imposed on the sum of your wallet and Savings Account balances.

Your balance amount exceeding ₹2 lakhs is moved to a Fixed Deposit with our partner bank, IndusInd Bank, where you earn interest as per rates offered by them. You may redeem the amount in the Fixed Deposit at any time free of charge.

You can order your cheque book easily from 'Cheque Book' option under 'Bank Services' section, available at the bottom of bank's home page in Paytm app.

Currently, we do not provide demand draft facility for the Savings Account.

On Paytm App

• You can add money to your Paytm Wallet by selecting the ‘Add Money’ icon on your homescreen.
• You can choose to add money via Credit/Debit card, Net Banking or UPI
• Enter the amount you want to add and tap on ‘Add Money’
• You will be redirected to a secure payment page where you need to provide payment details.
• If you have any saved credit or debit card, it will be shown up front and you just need to enter CVV and proceed to bank page. If you do not have any saved card you can choose to save a credit or debit card for faster payment next time
• Once you enter details on your bank’s page & complete the transaction, you will be redirected to Paytm with money added in your Paytm wallet

On Paytm.com

You can Add money to your Paytm Wallet in a few simple steps:

• Log into your Paytm account and click on ‘Paytm Wallet’ icon towards the top right of the page
• Enter the amount you want to add and click on ‘Add Money’
• You can choose to add money via Credit/Debit card, Net Banking or UPI
• You will be redirected to a secure payment page where you need to provide payment details
• If you have any saved credit or debit card, it will be shown upfront and you only need to enter the CVV number and proceed to the bank page. If you do not have any saved credit or debit card, you can choose to save a card for faster payment next time
• Once you enter details on your bank’s page & complete the transaction, you will be redirected to Paytm with money added in your Paytm wallet

If you are a KYC customer you can add any amount as long as your wallet balance does not exceed Rs.1,00,000 at any point in time

If you have completed your min-KYC using an Officially Valid Document (OVD), you can transact and add upto Rs. 10,000 in a month

Click here to know how to upgrade your Paytm Wallet for free

Click here to know more about charges of Add money to wallet

At Paytm, your money is yours. Amount deducted from your bank/card is added to your account instantly. Incase your transaction fails, no amount will be deducted from your bank/card.

However, in a very rare scenario, if any amount has been deducted, your bank will reverse the amount back to your account. Reversal of the amount back to your account will depend on your mode of payment. In case of Net Banking, the amount is reversed instantly. In case of UPI, the amount will be reversed in 5 working days, and in case of of Debit Card, the amount will be reversed in 2 working days.

At Paytm, your money is yours. Amount deducted from your bank/card is added to your account instantly. Incase your transaction fails, no amount will be deducted from your bank/card.

However, in a very rare scenario, if your bank/card has deducted any amount, it shall reverse the same to your account as per its own timelines. Time taken by your bank to add this money back in your account/card is beyond our control. We suggest you contact your bank’s customer care to know the time taken by their internal process.

On Paytm App

To see your Paytm Balance, follow these steps:

• Launch your Paytm App
• On the homescreen, tap on the ‘Passbook’ icon
• If you are logged-in, you will see the balance on top. However, if you are not logged-in, you will be first asked to log-in and then shown the balance

On Paytm.com

You just have to sign-in to your Paytm account and your Paytm Wallet balance will be shown just below the wallet icon on top-right of the page.

To sign-in, click the Log In/Sign Up icon on the top-right of the page

On Paytm App

Transactions where you can take the refund amount to your bank are clearly marked under the ‘My Orders’ section.

• Launch your Paytm App
• Tap on Passbook
• You will see a transaction titled ‘Added to Paytm Account’ in case of refund
• Tap on that transaction and you will see an option to ‘Return to Bank’
• Tap on ‘Return to Bank’ and the amount will be sent to the bank from which the payment was made

There are no charges for taking the refund amount to your bank from which the payment was made.

On Paytm.com

Transactions where you can take the refund amount to your bank are clearly marked under the ‘My Orders’ section.

• Open Paytm.com
• Click on ‘Paytm Wallet’ on the screen
• You will see your transactions under the Passbook tab
• You will see a transaction titled “Added to Paytm Account” in case of refund
• You will see a “Return to Bank” button on right side of the transaction
• Tap Return to Bank and the amount will be sent to the bank from which the payment was made

There are no charges for taking the refund amount to your bank from which the payment was made.

• In the case of Recharges, bill payments, tickets, deals or adding money: After a successful transaction, the cashback takes 24hrs to be credited to your Paytm Wallet.
• In the case of a shopping order: Cashback will be credited into your Paytm Wallet within 24 hrs of your item being shipped (for prepaid order only). In the case of EMI, Cashback gets credited once the return period gets over. However, if the product has no return policy and you have opted for EMI, the cashback gets credited post 7 days from the delivery of the product.

Please note that cashback can be delayed because of the monthly limit of Rs.10000 of the Paytm wallet. In such cases, the cashback amount will be added to the wallet automatically on the first day of the next month. Otherwise, you can upgrade the wallet. We would recommend that you get your KYC done so that you don’t face any issue because of wallet limits.
In case you need further assistance, please contact us at Care

Please check the Terms & Conditions and validity of the Promo Code. If you have a concern, please write to us by sharing the screenshot of the error message at Care

Once your documents have been collected, it will take up to 3 working days to upgrade your wallet on successful verification. In case your wallet is still not upgraded within this time-frame, we request you to contact us at Care

If your wallet is linked to a third party merchant like Uber, the merchant can deduct the balance from your wallet for the services provided by them.

On Paytm App

• Launch your Paytm app
• Tap on the top-left corner of your screen
• Scroll down the page & Tap on 'My Payment Settings' Option
• Tap on 'Apps linked with Paytm Account' under 'My Payment Settings'
• You will see all the apps and subscriptions linked to your Paytm account
• Choose the app or subscription you wish to delink or unsubscribe from your Paytm account

On Paytm.com

• Log in to your account on Paytm
• Go to your ‘Profile section’ by selecting from the drop-down menu under your name.
• Under your Profile section, there would be a tab stating ‘Merchant Authorized by you’. This tab shows you the list of merchants linked to your wallet.
• Using the Check and Cross symbols, you can easily update your settings.
• To revoke access from all third-party merchants, you can follow any of the below-mentioned methods:
• Change your account password as it automatically deletes all linked merchants.
• You can click on “Sign out from all sessions” tab present under the “Personal Info” tab in the profile section of your wallet.

You should contact the merchant to refund the amount. The merchant will check actual value of the transaction and refund the extra amount if deducted. If you do not get a resolution within 48 hours, you can lodge a complaint at Care

The transaction will not be successful in case your wallet balance is not sufficient. However You can add the amount or pay using different payment mode.

Your Paytm wallet is always active and ready to use. Please inform the merchant about the problem, and they should resolve it. In case you do not get a satisfactory response from them, let us know here

Your money is in Paytm Wallet, and not with Uber. It is Paytm’s responsibility to make sure that your money is safe. We are an RBI approved wallet and your money is protected under an Escrow account with a reputed Bank. Rest assured that your money is 100% safe.

No worries! Just follow the steps and write to us

• Visit Paytm Care
• Select Payments/Paytm Wallet
• Select ‘My Account –Issue in wallet balance/transaction history-I cannot see my wallet balance
• Tap on message us and write – Claim old Paytm cash balance for Mobile number.

• Launch your Paytm App.
• Tap on the ‘Pay’ icon.
• Your camera will open to scan the merchant code
• Scan the merchant code
• You can mention the reason for sending money. This field is optional.
• Enter the amount and tap on ‘Pay’
• If you have sufficient balance in your Paytm wallet, the amount will be successfully paid.
• If you do not have sufficient balance, you will be redirected to the payment details page, where you can add money to your Paytm wallet and then pay.
• The confirmation SMS for the transaction will be sent to merchant.

You can tap on the flash button on the top right while you scan the Paytm code.

You can check the confirmation in 3 ways:

• Email from Paytm
• Post-payment confirmation page in the app
• Tapping on the ‘Paid’ option in your Passbook

To check all previous payments with the merchant, amount and order details, kindly go to the ‘Passbook’ section of your Paytm app

If you paid less, make another payment to complete. If you paid more and want a refund, you can request a refund from the merchant or contact us at paytm.com/care. Go to the ‘24x7 Help’ option in your Paytm app and select the option ‘Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with resolution.

On Paytm App: Sending money with Paytm is really fast and simple. Please follow these steps:

• Launch your Paytm App.
• Tap on the ‘Pay’ icon.
• Tap on the Mobile Number option.
• Enter the mobile number of the person whom you want to send money to. You can also pick the mobile number from contacts saved on your device by tapping the address book icon next to the mobile number field.
• Enter the amount you want to send.
• You can mention the reason for sending money. This field is optional.
• Tap on ‘Pay’.
• If you have sufficient balance in your Paytm wallet, money will be successfully sent to the person whose mobile number you entered.
• If you do not have sufficient balance, you will be redirected to the payment details page, where you can add money to your Paytm wallet and then send money.
• The person whom you have sent money to, will receive an SMS/Email and Push notification (if they have a Paytm app) informing them that they have received money from you.

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

You cannot send money to a user who is not registered on Paytm. In case you try sending money to an unregistered user, you will be displayed an error message stating that the user you are trying to send the amount to is not registered on Paytm.

No, sending money to another person is totally free and the receiver gets the complete amount you have sent.

• Only Full-KYC customer can transfer money to other Paytm user and in any bank account .
• You can send a maximum amount of Rs. 10,000 per month to any bank account or another Paytm user without adding the the receiver as beneficiary
• To send an amount of over Rs. 10,000, you will first need to add the receiver as a beneficiary before performing the transaction
• Once a beneficiary is added, you can transfer upto 1 lac to the beneficiary's bank account and upto 1 lac to other Paytm users.

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

On Paytm App: To send money to a bank using Paytm, kindly follow these steps:

• Launch your Paytm App.
• Tap on the ‘Passbook’ Icon
• Tap on ‘Paytm Wallet’.
• Tap on ‘Send Money to Bank’.
• Enter the account number.
• Enter the account holder’s name
• Enter the IFSC code of the branch. You can get the IFSC code by tapping on Find IFSC and selecting your bank, state, city and branch.
• Enter the amount you want to send. Minimum amount should be Rs 20
• You can also enter the reason for sending money. However, this is optional.
• Tap on ‘Proceed’.
• You will see the details of the transaction, tap on ‘Confirm’.
• Your money will be successfully transferred to the bank account.

A full KYC customer can transfer up to Rs.1 lac in a calendar month.

To send an amount of over Rs. 10,000, you will first need to add the receiver as a beneficiary before performing the transaction.

On Paytm App: To pay using OTP you need to follow these steps:

• Tell the merchant that you want to Pay with Paytm.
• Share your mobile number with the merchant.
• To share OTP from the app:
  • Launch your Paytm App.
  • Tap on the ‘Pay’ icon.
  • Tap on ‘Show Paytm code or OTP’.
  • Share the 6 digit code shown on the screen.
  • Alternatively, You can also share the OTP received via SMS on your mobile.
• The merchant will receive the confirmation for payment.

This OTP can be shared even if you don’t have network coverage or Internet connection. You can also share the OTP received through SMS.

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

You can share your in-app OTP in the ‘show Paytm code or OTP’ option which is always accessible or ask the merchant to resend OTP.

Please make sure that your device time/clock is updated. Please correct the time and start using in-app OTP. If the problem persists, please contact us at paytm.com/care. Go to the ‘24x7 Help’ option in your Paytm app and select the option ‘Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with resolution.

You do not worry about that. In-app OTP will change every 60 seconds so the merchant cannot know your OTP to do any frauds.

You can add money in Paytm and then share the OTP to complete the payment.

• You can add money to your Paytm Wallet by selecting Add Money tab on the homepage
• Enter the amount you want to add and tap on “Add Money”
• You can choose to add money via Credit/Debit card, Net Banking or UPI
• You will be redirected to a secure payment page where you need to provide payment details

• Ask merchant to initiate a new transaction with the correct amount
• Pay using OTP for the correct request.

If you paid higher amount already, ask merchant to refund, if merchant is not able to do, please contact us at Care. Go to the ‘24x7 Help’ option in your Paytm app and select the option ‘Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with resolution.

On Paytm App: To pay using Paytm Code, you need to follow these steps:

• Ask the merchant for pay with Paytm. Share your mobile number to the merchant.
• To share OTP from the app:
  • Launch your Paytm App.
  • Tap on the ‘Pay’ icon.
  • Tap on ‘Show Paytm code or OTP’
  • Show the Paytm Code to merchant
• The merchant will receive the confirmation of payment.

This Code can be shared even if you don’t have network coverage or Internet connection.

On Paytm.com: This feature is not available on Paytm.com, kindly download the Paytm app to use this feature.

No. Your barcode changes every 60 seconds, so merchant or for that matter no one can do a fraudulent activity by saving your barcode. Also, it can be used only once to pay from your wallet.

Ask merchant to refund. If merchant is not able to do, please contact us at Care. Go to the ‘24x7 Help’ option in your Paytm app and select the option ‘Your wallet transactions & balance. Select the order and raise the query. We will get back to you soon with resolution.

Only a corporate can get Paytm food wallet enabled for its employees. If your organisation has subscribed to use the services of Paytm Food Wallet, then your food wallet will automatically be created when your employer’s admin/ HR team loads it for the first time. If you want to get your food wallet, you may contact your admin/ HR and ask them to reach out to foodwallet@paytm.com.

Once the Food wallet has been created and loaded for the first time by your corporate, the Food wallet balance can be seen in the Passbook tab of your Paytm app. You just need to update your app to the latest version. You can also see your Food Wallet balance in the wallet section on paytm.com.

You will get an Email/Push notification from Paytm when your corporate loads your food wallet.

When you make a transaction to any of the merchants who are tagged with us under food category, the payment is completed by first consuming the available food wallet balance, and the shortfall amount if any is consumed from Paytm wallet balance.

In case food wallet balance is used in any transaction, you can see the food wallet usage details once you tap that particular transaction in your passbook on Paytm app.

This could happen because the merchant is not registered with us as a food category merchant at the time of merchant onboarding. Hence, please advise the merchant to contact the Paytm merchant helpline number and get his category updated if the merchant is actually a food category merchant.

Paytm food wallet will work on all online/offline merchants. If a merchant is of food category, the food wallet balance will be displayed in cashier page and the balance will be automatically used if you pay using Paytm wallet.

No, you do not need to do any extra steps to make payment through food wallet. The food wallet balance will automatically be used to make payment at a food category merchant when you pay through Paytm wallet.

Yes, Rs 50 will be deducted from food wallet and Rs 45 from Paytm wallet. The balance deduction will be seamless and you do not need to do any extra steps.

The balance in your food wallet has a monthly limit of Rs. 5000 over and above any regulatory limits.

Current account is used to facilitate frequent banking transactions and it is meant to make the day to day transactions of a business easier to the current account holder in accordance to company's policy. There will be no restriction on number and amount of transactions on such accounts. Bank will not pay any interest on the balance held in the Current account, but Customer may be offered Fixed Deposit and NetBanking to invest the money.

Some of the major differences between Current Account and Savings Account:

• Current Account holds no limit on the number of transactions
• Current Account are primarlily non-interest bearing accounts whereas Savings Account are interest bearing accounts.
• Current Account are suitable for businesses to facilitate frequent banking transfers
• There is no limit on the number of Withdrawals at Bank Branch.

Yes. Primarily, Current Accounts are meant for business transactions but any individual either single or jointly can open a current account for his/her daily frequent banking transactions

The main features of Current Account are as follows:

• Free money transfer to suppliers/vendors
• Control your funds through Netbanking Panel
• No Monthly Average Balance Requirement
• No restrictions on number and amount of deposit
• Customised Debit card convenience
• Easy and wide acceptability
• Bulk Payments to multiple accounts

Below listed entities are eligible to open a Current Account:

• Resident Individual
• Sole Proprietorship Firms
• Partnership Firms
• Private & Public Limited Companies

Note:Individual/Company must be resident/incorporated in India respectively

Formalities/procedures relating to introduction and opening of Current Accounts for individuals are same as those mentioned for Savings Bank Accounts (Savings Account FAQ Link)

• Full KYC (Manual or Biometric)
• PAN Details
• User consent by signing Terms and Conditions

Yes. With PPBL Current Account, you will be offered a Rupay Business debit card which is acceptable at ATMs pan-india

Paytm Payments Bank passcode is a 4-digit numeric code which acts as an additional security check / 2FA to authorise access to your bank account details and transactions. This is to ensure a higher level of security of your bank account details and transactions.

Your Netbanking panel password is the same as that of your Paytm account password. If you aren't registered with Paytm yet, create a Paytm account with your registered netbanking mobile number to start using the Netbanking panel.

Paytm password is a security check which allows you to login into your Paytm account and make online transactions. It is a combination of alpha-numeric and special characters.

Paytm Payments Bank passcode is a 4-digit numeric code which acts as an additional security check / 2FA to authorise access to your bank account details and transactions. This is to ensure a higher level of security of your bank account details and transactions.

Incase you have forgotten your passcode, you can visit the Manage profile section of your netbanking panel to reset it- You will be asked for your basic aadhar details to the reset the same.

You can always reset your passcode by visiting the Mange profile section of the netbanking Panel - You simply need to enter your current passcode to generate a new one.

As per the RBI guidelines, you can hold only a maximum of ₹2 lakh in your Paytm current account at end of the day. This limit is imposed on the sum of your wallet balance, savings account balance and current account balance.

Your balance amount exceeding ₹2 lakh is moved to a Fixed Deposit with our partner bank, IndusInd Bank, where you earn interest as per rates offered by them. You may redeem the amount in the Fixed Deposit at any time free of charge.

Total balance in your Current Account is the sum of Current Account balance and FD invested.

To process the transaction, first you have to redeem the FD and initiate the transaction again.

As per RBI guidelines, Paytm bank is not allowed to retain funds exceeding 2 lakh in your Current Account.

Your balance amount exceeding ₹2 lakh is moved to a Fixed Deposit with our partner bank, IndusInd Bank, where you earn interest as per rates offered by them. You may redeem the amount in the Fixed Deposit at any time free of charge.

User can withdraw the money at any point of time from the Net banking panel. On successful withdrawal, total FD sum will be added to your Current Account balance instantly.

Yes, the money in your Fixed Deposit can be used once you redeem the amount and the funds will be added in your Current Account balance.

Today's FD creation rate table can be found here - https://www.indusind.com/footer/rates.html.

The interest earned is calculated according to the interest table of the IndusInd bank as applicable on the date of creation of FD.

We currently do not support automatic sweep in facility for the fixed deposit where the funds will be automatically added if the balance is less than Rs. 2 lakh.

Corporate Current Account (CA) is a deposit account offered to non individuals and has an end of day limit of INR 2 lac (As per the “Guidelines for licensing of Payments Banks” issued by RBI dated 27th November 2014). There is no restriction on number of transactions per day. No interest is paid on Corporate Current Accounts.

Enjoy the following features with our PPBL current account offering

• Access your current account from anywhere anytime.
• Send money 24X7 using IMPS, NEFT, RTGS, UPI
• Transfer money to anyone’s Paytm Wallet/Sub wallet
• Real-time tracking of transactions and detailed dashboard for reconciliation
• Customised approval matrix for transactions
• No Limit on deposits (the number of transactions/amount)
• Comprehensive API suite for facilitating seamless fund transfers
• Smart transfer and Queuing functionality to improve transaction success rate
• Automate your collections using Virtual Account Number Solution
• Dedicated Relationship Manager for assistance

As per the Licensing guidelines for Payments Bank, Paytm Payments Bank Limited cannot offer loans / credits.

Below listed entities can open a current account with PPBL:

• Sole Proprietorship Firm
• Partnership Firm
• Limited Liability Partnership Firm (LLP)
• Private Limited company
• Public Limited company
• Trust
• Society
• Association of Persons(AOP)
• Hindu Undivided Family(HUF)

Note: Individuals can no longer open a current account with PPBL. PPBL will continue to service existing Individual current account customers. For more details check FAQs on Individual Current Account.

Click here and fill the form with the necessary details. Our authorised representative will reach out to you for taking your application ahead.

It may take up to 4-5 working days to verify your KYC documents and open a current account subject to successful validation by PPBL.

In case you have availed a CC/OD facility from any Scheduled Commercial Banks or have a banking exposure of more than Rs. 5 Crore from Scheduled commercial banks, you will not be able to open a current account with PPBL. For further details you may refer to the RBI notification dated 6th August, 2020 number DOR.No.BP.BC/7/21.04.048/2020-21.

Below documents are indicative. Final list of documents to furnish will be as per the KYC Policy of the Bank:

For Proprietorship Firm:

• Two documents in the name of the sole proprietorship firm confirming the name and address issued by a Government authority/ department, as registration/ license document
• Permanent Account Number (PAN Card)
• Identity and address proof of the sole proprietor
• Communication address proof of the entity (Required only if it is different from the address mentioned on Certificate of Registration)
• Credit declaration cum account opening form

Note: Proprietor mobile number should have to be fully KYCed with Paytm Payments Bank

For Partnership Firm:

• Partnership deed
• Permanent Account Number (PAN) of the entity
• Registration Certificate
• Partnership Letter/Resolution for account opening (required if mode of operation not clearly mentioned in deed)
• Identity and address proof of authorised signatories of the account
• List of beneficial owners holding more than 15% in the firm (on beneficial ownership declaration)
• Identity and address proof of such beneficial owners as identified above
• Communication address proof of the entity (if it is different from the address mentioned on Certificate of Registration)
• Account opening form (Bank format)
• Beneficial ownership declaration (Bank format)

Note: Authorised signatory’s mobile number should have to be fully KYCed with Paytm Payments Bank

Limited Liability Partnership (LLP)

• Certificate of Registration issued by Registrar of LLP
• Permanent Account Number (PAN) of the entity
• LLP deed agreement
• LLP Letter/Resolution
• Communication address proof of the entity (if it is different from the address mentioned on Certificate of Registration)
• Identity and address proof of authorised signatories of the account
• Shareholding pattern/Updated list of designated partners/ list of beneficial owners holding more than 15% in the company either directly or indirectly (On Beneficial ownership declaration)
• Identity and address proof and photo of such beneficial owners as identified above
• Account opening form (Bank format)
• Beneficial ownership declaration (Bank format)

Note: Authorised signatory’s mobile number should have to be PPBL full KYCed

Private Limited /Limited Company:

• Certificate of incorporation.
• Permanent Account Number (PAN) of the entity.
• Memorandum of Association (MoA) and Articles of Association (AoA)
• Board Resolution (BR)
• Communication address proof of the entity (if it is different from the address mentioned on Certificate of registration)
• Identity and address proof of authorised signatories of the account
• Updated list of directors with DIN/Shareholding pattern/ list of beneficial owners holding more than 25% in the company either directly or indirectly (On Beneficial ownership declaration)
• PAN/ identity and Address proof of such beneficial owners as identified above.
• Account opening form (Bank format)
• Beneficial ownership declaration (Bank format)

Note: Authorised signatory’s mobile number should have to be PPBL full KYCed

Trust:

• Incorporation Certificate /Registration certificate in the name of Trust
• PAN or proof of exemption from income tax (if applicable)
• Trust Deed
• In case of a Public Trust, copy of certificate issued by Charity Commissioner
• Resolution for account opening
• Communication address proof of the entity (if it is different from the address mentioned on Certificate of Registration)
• Identity and address proof of authorised signatories of the account
• List of beneficial owners holding more than 15% in the Trust. (Directly / Indirectly)(on beneficiary ownership declaration)
• PAN/ identity and Address proof of such beneficial owners as identified above.
• Account opening form (Bank format)
• Beneficial ownership declaration (Bank format)

Note: Authorised signatory’s mobile number should have to be PPBL full KYCed

Society:

• Incorporation/Registration Certificate
• PAN or proof of exemption from income tax (if applicable)
• Copy of Bye-laws
• Resolution for account opening
• Communication address proof of the entity (if it is different from the address mentioned on Certificate of Registration)
• Identity and address proof of authorised signatories of the account
• List of beneficial owners holding more than 15% in society. (Directly / Indirectly)(on beneficiary ownership declaration)
• PAN/ identity and Address proof of such beneficial owners as identified above.
• Account opening form (Bank format)
• Beneficial ownership declaration (Bank format)

Note: Authorised signatory’s mobile number should have to be PPBL fully KYCed

Association of Persons:

• Incorporation/Registration certificate
• Pan of entity
• Association of person agreement/Deed
• Resolution for account opening
• Communication address proof of the entity (if it is different from the address mentioned on Certificate of Registration)
• Identity and address proof of authorised signatories of the account
• List of beneficial owners holding more than 15% in Association (Directly / Indirectly) (on beneficiary ownership declaration)
• PAN/ identity and Address proof of such beneficial owners as identified above
• Account opening form (Bank format)
• Beneficial ownership declaration (Bank format)

Note: Authorised signatory’s mobile number should have to be PPBL fully KYCed

HUF:

• Pan in the name of HUF
• Identity and address proof of Karta & authorised signatories of the account
• HUF declaration (Bank format)

Note: Karta & Authorised signatory’s mobile number should have to be PPBL fully KYCed

At the moment, an individual/company can open only 1 current account with Paytm Payments Bank Limited.

Currently, cheque book facility is not available for Current Account customers. We will notify you when the cheque book facility is made available

There is no minimum monthly/quarterly balance requirement on your PPBL current account. There are no charges associated with not maintaining this balance.

If there are any changes in credit facility declaration for your current account, you should:

• Download credit facility declaration document available here
• Fill the document and send a scanned copy to your Key Account Manager using your registered email id. Alternatively, you can raise a ticket using Need Help on our net-banking panel and attach the scanned copy in the ticket.

Note: In case client has CC/OD with other bank or overall exposure is greater than 5 cr, PPBL will have to close the client's current account.

Visit any of our branches to deposit cash into your current account.

You may withdraw cash from your current account by using your corporate debit card at any ATM. ATM withdrawal limits are mentioned here: https://www.paytmbank.com/ratesCharges

You may also visit our branches to withdraw cash from your current account?

VAN (Virtual Account Number) solution helps you create multiple virtual account numbers that are linked to the current account you have opened with PPBL. These virtual accounts can then be distributed to users from whom money needs to be collected. Once these users transfer funds from their bank accounts, you will be able to automatically reconcile outstanding collections. You no longer need to go through the cumbersome manual process of matching collections using transaction reference number/ screenshots shared by users. VAN solution reduces manual effort involved in reconciliation as well as eliminates human errors.

For more details visit: https://developer.paytmbank.com/docs/vanapi

VANs can be created using Netbanking panel as well as APIs. For more details visit: https://developer.paytmbank.com/docs/vanapi

You can reach out to your Key Account Manager or raise a ticket through Need Help. Our team will guide you on documentation needed to process this request.

Note: You will need to clear pending balances in account. You are also advised to download account statement in case you need it for future reference.

Please follow below steps to raise a ticket using Need Help Section in your netbanking facility.

• Login to PPBL netbanking and select our account.
• Click on ‘Need Help’ option.
• Select the preferred issue category and write your concern
• Our executive will reach out to you for the resolution

Click here to get redirected to the current account netbanking login page. You will need your Paytm registered mobile number/email and password as well as Paytm Passcode. Business email users will need to use password and passcode linked to Business email account.

• A window will appear with all business accounts linked to you
• Select the appropriate account and enter passcode.
• If you are logging in for the first time, either set a new passcode or enter the passcode earlier created if you are already using other PPBL issued accounts.
• You may reset this passcode. Check section on how to reset PPBL passcode.
• Now you can access your account as per the rights assigned to you

Paytm Payments Bank passcode is a 4-digit numeric code which acts as an additional security check / 2FA to authorise access to your bank account details and transactions. This is to ensure a higher level of security of your bank account details and transactions.

In case you do not remember your Paytm Passcode or need to reset your Passcode, you can reset your passcode using:

• Paytm App: Click on Bank Icon on Paytm App homepage. Click on reset passcode on login page. You will first need to verify OTP sent to your account and then verify your KYC/ Debit card details.
• PPBL Netbanking panel: Login to Netbanking panel and reset your passcode. You will first need to verify OTP sent to your account and then verify your KYC/ Debit card details.

In case you remember your existing passcode you can change it using:

• Bank section on Paytm App: Click on Bank profile page and then click 'Security'. You can set a new passcode once you have verified existing passcode for the account
• PPBL Netbanking panel: Login to Netbanking panel and visit profile section. Click on change passcode. You can set a new passcode once you have verified existing passcode for the account.

For all users not using business email, your netbanking password is same as password that you use for your Paytm account. In case you forget this, click on Forgot password on login page (https://netbanking.paytmbank.com/). Alternatively, you can also click on Forgot password on login page of Paytm App. Follow the instructions on the page to reset your password. Follow the instructions to reset your passcode.

Users with Business email can reset their account password by writing to Key Account Manager

You can use your either your Paytm registered mobile number/email as username for logging into PPBL Netbanking panel. In case you want to use different credentials, you can do either of the below:

• Update your Paytm registered mobile number: You can do by clicking on Edit your profile on Paytm App. Follow the instructions to update your mobile number.
• Update your Paytm registered email id: You can do by clicking on Edit your profile on Paytm App. Follow the instructions to update your email id.
• Setup login using business email: In case you do not wish to use your personal Paytm credentials for operating your corporate current account, you can setup a login on your business email from Netbanking panel. Once you have setup your login using your business email, you will not be able to use your personal Paytm credentials for using your corporate current account for which business email has been setup.

In case you do not want to operate your current account using your personal Paytm credentials, you may decide to setup a Business Email based login from Netbanking panel. Once you have setup your login using your business email, you will not be able to use your personal Paytm credentials for using your corporate current account for which business email has been setup.

User with role "All Roles" will be able to setup a business email login if they don't want to use their personal Paytm credentials for using their Current Account. Business email can be setup by such users in DIY (Do It Yourself) manner using netbanking panel once the account has been opened. Follow the below steps to setup business email:

• Click on profile and select business email setup. Enter the email on which login has to be setup.
• Verify link sent on email
• Set up password and passcode on this account
• Login to netbanking panel again with new login ( Username should be email used during business email setup)

Note: Once a business email has been setup for a user, the user will no longer be able to access the current account using previously used credentials.

As per regulatory guidelines by RBI, all the payments banks including Paytm Payments Bank cannot hold more than INR 2 lakh balance at the end of the day. For proprietors, cumulative balance across PPBL wallet, savings account, individual current account and proprietor Current account will be taken into account. For non-proprietor corporate current accounts, cumulative balance of all current accounts for the corporate will be taken into consideration.

So, when you open a current account with PPBL, a mirror current account with our partner bank 'Suryoday Small Finance Bank' gets opened (basis the consent of the customer provided at the time of opening of the CA) whenever end of day balance for the customer exceeds INR 2 lakh. Excess funds (above INR 2 lakhs) gets swept out to the mirror current account.

Users who use PPBL current account netbanking panel can be are granted the following roles:

All roles: A user with this role will have access to all features available on netbanking panel ie.he/she will be able to initiate transactions, approve/reject transactions, modify permissions for existing Non-transacting users, manage beneficiaries, view and download statements, modify account level settings such as setup UPI handle, setup business email etc.

Create: A user with this role will be able to initiate transactions but will not be able to approve/reject transactions.

View: A user with this role will be able to view transaction status, passbook, fund transfer history and generate account statement. This user with only this role will not be able to initiate fund transfers or approve/reject pending transactions.

Clients should reach out to their Key Account Manager or raise a ticket using Need Help. We will guide you on necessary documentation to process the request. A new Board resolution/ user right modification form might also be mandated by PPBL.

Note: PPBL will mandate KYC for this user as per the bank’s KYC Policy.

Clients should reach out to their Key Account Manager or raise a ticket using Need Help. We will guide you on necessary documentation to process the request. A new Board resolution/ user right modification form might also be mandated by PPBL.

To do this follow the below steps:

• Login into your account on PPBL net-banking panel and click on Users tab.
• Provide user details such as name & mobile or email. Select required roles: Create AND/OR View. Enter passcode to initiate user addition.
• If the user is not already a Paytm users, a link will be triggered to the user over sms/email for verification. This link is only active for 48 hours. In case verification link gets expired, the same can be re-triggered from netbanking panel.
• If verification is done within 48 hours, required permissions to operate Current account will be granted to this user. User will be notified about the same via sms/email.

Note: Only a user with role "All roles" can add assign create or view to other users.

To do this follow the below steps:

• Login into your account on PPBL net-banking panel and click on Users tab.
• Select the user who needs to be removed. Enter passcode to initiate user deletion.
• Selected user’s role(s) will be removed. He/she will not be able to access the account any longer. User will be notified about the same via sms/email.

Note: Only a user with role "All roles" can do this.

For sole proprietor current accounts, transactions only need approval from Sole-proprietor. For non-individual non-proprietor current accounts, no. of approvals needed for transaction processing will depend on Board Resolution/ Mode of operations provided by client at the time of account opening. Companies can specify the number of approvals required for approving a transaction, basis the below parameters:

• Transaction amount
• Initiator of transaction (API / User group/ User)

Note: Any user who needs to approve transactions on panel needs to be granted "All roles" role. PPBL will mandate KYC for this user as per the bank’s KYC Policy

Yes, follow the below mentioned steps:

• Go to the ‘Passbook’ section and select ‘Create Statement’
• Select format type and date period. You can download statement for 12 months at a time.
• Statement once ready can be downloaded from Reports tab

In case you want automated account statements on your registered email address or SFTP please raise ticket through Need Help or reach out to your Key Account Manager

In case you are not able to generate your account statement from Netbanking panel, you may

• Raise a ticket on Need Help
• Reach out to your Key Account manager

For transactions initiated from Netbanking channel, funds can be swept in from partner bank upon receipt of successful authorisation of transaction from the customer. On the authorisation screen you will be shown the amount and account that is being deducted to complete the transaction.

For transactions initiated from API channel, in case there is a short fall in balance in PPBL current account, customer can provide explicit consent to move funds from partner bank current account to fulfil the payment request.

Yes, you can move withdraw funds from your Partner bank current account to your current account with PPBL anytime. This functionality is available on PPBL netbanking panel

You can withdraw cash using your corporate debit card at an ATM. Additionally, you may also withdraw cash at any of our branches.

You can use the below payment modes to transfer money from your PPBL current account 24X7

• IMPS
• NEFT
• RTGS
• UPI
• Within Paytm Bank (transfer money to a user’s PPBL Bank Account, Wallet or sub-wallet)

The following limits are applicable on different fund transfer modes

• UPI: upto 1 lac per transaction
• IMPS: upto 2 lacs per transaction
• NEFT/RTGS: You may transfer upto Rs 1.5 cr to a beneficiary in a day

You can ONLY transfer upto Rs 1.5 cr to a beneficiary in a day.

Clients should reach out to their Key Account Manager. We will guide you on necessary documentation to process the request.

Note: If any new user needs to be granted with checker privileges on net-banking , PPBL will mandate KYC for this user as per the bank’s KYC Policy

Visit Money transfer on Netbanking panel. You can use either of below modes:

• Single transfer: You may send money to a beneficiary’s Bank account, VPA or Paytm wallet/sub-wallet.
• Bulk transfer: Upload a .csv file to send money to multiple beneficiaries at a time.
• Clients who have integrated fund transfer APIs can initiate transactions one a time using fund transfer API. To know more visit: https://developer.paytmbank.com/docs/caapi

This may happen because of the following reasons:

• File not as per format: file extension may be incorrect, file has junk characters,
• Mandatory fields such as amount, account number, ifsc, vpa, Paytm Mobile number, beneficiary name etc. might be missing
• No. Of records greater than allowed limit
• Amount specified for all transactions is greater than account balance/limit specified as per company policy
• Balance is insufficient
• Beneficiary details are not correct
• Transactions have been rejected by a checker

This could be because of a variety of reasons:

• You do not have sufficient privileges for initiating fund transfer. Please reach out to your system administrator/ PPBL account manager for getting this resolved
• Check balance to see if funds are sufficient
• Transaction amount is greater than what is allowed as per company’s mode of operations
• Bulk file uploaded does not meet specifications

You can only approve transactions if you have been granted role "All roles" . If you have been granted this role you will be able to see transactions pending for your approval under Approval tab → Pending one me. This tab will show all transactions that are pending for your approval along with summary (total amount and count of transactions that are pending). You can approve transactions one by one or in bulk. You can also apply filters to check for transactions of a particular type (eg: created by a particular user, transaction created a particular time, transactions of a particular amount etc.)

Any transaction which needs to be approved will be visible under either of the two tabs: Pending on me OR Pending on Others.

• Pending on me: In case a transaction needs your approval, the same will be visible under this tab. You can approve transactions 1 at time or even in bulk. Please ensure you have sufficient balance in your current account before approving transactions.
• Pending on others: In case a transaction needs approval from other checkers, the same will be under this tab.

You may also check if a transaction is pending approval by clicking on transaction under Money transfer → Transfer history tab.

As per your company’s mode of operation, the transaction might need to be approved by one or multiple checkers before it can be processed. A particular transaction will be visible under "Approvals → Pending on me" in case it needs to be approved by you. In case a particular transaction is visible under "Approvals → Pending on others" tab, it means it needs to be approved by other checkers.

This may happen because you may not have requisite privileges for approving a transaction. Only user with role "All Roles" can approve transactions. Please reach out to system administrator/ Account manager to initiate request for checker privileges.

In case a given transaction has not been approved, the same will be visible on either of the below tabs:

• Pending on me: In case a transaction needs your approval, the same will be visible under this tab. You can approve transactions 1 at time or even in bulk. Please ensure you have sufficient balance in your current account before approving transactions.
• Pending on others: In case a transaction needs approval from other checkers, the same will be under this tab.

For transactions which have already been approved, do the following:

• Check passbook to see if your current account has been debited.
• Check transfer history to check if money has been credited to the beneficiary. For transactions initiated using file uploads, download result file to find status of individual transactions.
• Clients who have integrated fund transfer APIs can use status check api of transactions. To know more visit: https://developer.paytmbank.com/docs/caapi
• Clients who have integrated fund transfer APIs can integrate callback to find out about terminal status of transactions. To know more visit: https://developer.paytmbank.com/docs/caapi

Note: NEFT transactions are settled in cycles. It may take upto 2 hours for beneficiary bank to credit the beneficiary’s account.

An outward transaction may show as pending under transfer history because of the following reasons:

• Transaction has been queued
• Transaction is still in pending as beneficiary bank has not confirmed transaction status realtime. This can be seen for ~1% IMPS and UPI transactions.
• Beneficiary bank has not sent a confirmation that they have credited beneficiary's account. This can be faced for NEFT and RTGS transactions.

This may happen because you might have applied certain filter before generating your account statement. Kindly re-generate statement after removing filters. In case there are still any concerns you may

• Raise a ticket on Need Help
• Reach out to your Key Account manager

Click on Contacts tab. To add someone as a beneficiary, you need to the provide the following details:

• beneficiary’s name
• Bank account number +IFSC / UPI handle/Paytm registered mobile

You can add multiple bank account or UPI handles for a beneficiary. You can also specify beneficiary’s contact details such as email, shipping or billing address. You can also tag a beneficiary a particular type (eg: employee, vendor, supplier, dealer etc) or even create groups for similar kinds on beneficiaries.

You can add also beneficiaries using Current Account API suite. To know more visit: https://developer.paytmbank.com/docs/caapi

This should be done if you want to update details for existing beneficiariesFollow the below steps:

• On netbanking panel, Click on Contacts tab.
• Add additional account number/mobile/email/UPI VPA
• Edit beneficiary type
• Change beneficiary shipping/billing address.

You can edit beneficiaries using Current Account API suite. To know more visit: https://developer.paytmbank.com/docs/caapi

Follow the below steps:

• On netbanking panel, Click on Contacts tab.
• Search/select the beneficiary you want to delete
• Right click to delete the beneficiary

You can delete beneficiaries using Current Account API suite. To know more visit: https://developer.paytmbank.com/docs/caapi

You will need to setup VPA on current account so that you can transfer money to a beneficiary's account number + IFSC or VPA using UPI transfer mode.

No, you cannot UPI handle to send money to your current account. You can setup UPI handle on Current account in order to send money via UPI (Beneficiary account number + IFSC OR beneficiary VPA)

No, PPBL does not provide this functionality as of now.

PPBL provides a comprehensive list of APIs which can be integrated on your technology platform to make your banking experience seem-less. Visit https://developer.paytmbank.com/ to know more details

Visit https://developer.paytmbank.com/ to know details around this. In case of any concerns, please reach out to your Key Account Manager raise a ticket through Need Help

There are no charges for opening current account with PPBL. In case number of transactions cross a threshold, you may be charged for fund transfer outside the bank. Charges levied will be applicable as per your agreement with the bank. Additionally, charges may be levied for setup and maintenance.

The following fees may be applicable (depending on agreement with PPBL):

• One-time setup fee
• Maintenance charges: Monthly/Quarterly/Yearly
• Transaction fees: Monthly

At the time of opening a current account, all sole proprietors are issued a free digital debit card. For other corporate current accounts, users with checker privileges can opt for digital debit card at the time of account opening. This debit card can be used for ECOM transactions.

In case users with digital debit card want to withdraw cash at ATMs or pay at POS using Current account, they may do so using physical debit card.

The physical debit card is subject to the charges as mentioned on https://www.paytmbank.com/ratesCharges

By default, your PPBL debit card comes with the below default limits. You can change them anytime using netbanking panel.

Online payments daily limit - Rs.1,00,000

Merchant Outlets (POS) payments daily limit - Rs.1,00,000

Cash Withdrawals (ATM) - Rs.25,000

For the updated list of default daily limits, please visit https://www.paytmbank.com/ratesCharges

No. Only your PPBL current account balance can be used for payments on apps, websites, merchant outlets or during cash withdrawal on ATM machines. To use funds in partner bank account, you need to first move required funds from Partner Bank account to your PPBL current account. This can be done from PPBL net-banking panel.

Online and Merchant outlet payments are free of cost. Corporates get a fixed number of free ATM financial/non-financial transactions every month. We then charge for every subsequent transaction. Please refer https://www.paytmbank.com/ratesCharges for the list of applicable charges on ATM transactions.

Please follow the given steps to view your Savings Account passbook

• Open the Paytm App and click on the 'Bank' section at the bottom right of your screen
• Enter your passcode
• Tap on passbook bar on your screen to access your passbook

We send your monthly statement on your registered mail ID at the end of each month.

In case you wish to get your statement, right away follow the steps mentioned below:

• Open the Paytm App and click on the 'Bank' section at the bottom right of your screen
• Enter your passcode
• Tap on passbook bar on your screen
• You will see the option " Account Statement"
• Select the duration and tap on proceed
• An e-mail will be sent to your registered e-mail ID

Once your Debit & ATM Card has been delivered to you, it can be activated by scanning the QR code on the back of your card from your Paytm App. We have listed the steps below.

• Launch your Paytm App
• Tap on the ‘Bank’ icon at the bottom right corner of your screen
• Scroll down and click on the image of the Debit Card
• Choose the option ‘Activate ATM Card’ (In case your card is already activated, you will not see this option)
• Using your phone, scan the QR code at the back of your Debit & ATM Card. You may also choose the ‘Scan’ option directly from your app home screen and scan the QR code on the back of your card
• You will be prompted to enter your passcode
• On entering your passcode, you will be asked to verify your Debit card details.
• Upon confirmation, you will be prompted to set your ATM PIN
• Enter the same PIN again to confirm

Your Debit & ATM Card will be activated

Your ATM PIN will be available to you only in case you have ordered a physical card. In case you would like to reset your PIN, please follow the steps below

• Launch your Paytm App
• Tap on the ‘Bank’ icon at the bottom right corner of your screen
• Scroll down and choose the option ‘Digital Debit Card’
• Choose the option ‘Change ATM Card PIN’
• Enter your existing 4 digit ATM Card PIN
• Enter the new 4 digit ATM Card PIN you want to set
• Re-enter the new 4 digit ATM Card PIN you want to set

Your ATM Card PIN will be changed successfully

Please follow the given steps to block your card

• Open the Paytm App and click on the 'Bank' icon at the bottom right of your screen
• Enter the 'Digital Debit Card' section
• Click on 'Block Card'
• You will be prompted to enter your 4 digit Passcode
• On entering your passcode,your card will be blocked

You can unblock it any time using the 'Unblock Card' option

Your card can be unblocked only if you have blocked it previously. Please follow the given steps to block your card

• Open the Paytm App and click on the 'Bank' icon at the bottom right of your screen
• Enter the 'Digital Debit Card' section
• Your Digital Debit Card should show the option 'Unblock Card'
• On clicking it,you will be prompted to enter your 4 digit Passcode

Your card will be unblocked on entering the passcode

On opening Savings Account, you will get a Digital Debit Card. To apply for a physical Card, kindly follow the steps below

• Launch your Paytm App
• Tap on the ‘Bank’ icon at the bottom right corner of your screen
• Scroll down and choose the option ‘Digital Debit Card’
• Choose the option ‘Request ATM Card’
• Select your delivery address and click on ‘Proceed to Pay’
• Your order will be placed once the payment is successful.

You will be able to track the delivery status of your card through your app

Please refer our rates and charges: https://www.paytmbank.com/ratesCharges.html

In case you have placed an order for a Debit & ATM Card, kindly follow the steps below to track the delivery status

• Launch your Paytm App
• Tap on the ‘Bank’ icon at the bottom right corner of your screen
• Scroll down and choose the option ‘Digital Debit Card’
• Choose the option ‘ATM Card Order Status’
• The entire delivery status of your card consisting of the date and status (order placed, packed, dispatched, delivery) will be displayed

We request you to kindly check if the card was received by any of your neighbors or anyone at your delivery address. In case you are not able to locate the card, please contact us within 10 days from the date of delivery. We will get it checked with our courier partners.

Paytm Payments Bank offers you a free visa digital debit card upon your savings account opening with us. You may immediately start using this card for your online purchases over all apps and websites. You can also order a physical debit card later for a very nominal price. Using the physical card, you will additionally be able to make payments across all merchant outlets (e.g. kirana stores, shopping malls etc.) and withdraw cash at all ATMs across the world.

Digital debit card is issued to you upon opening of Savings Account. Digital debit card can be used across all online platforms for transactions. On request, you can also get Debit & ATM Card with the same number as digital card. This card can be used for withdrawing cash from ATMs and also to shop at most stores across India.

Please follow the steps below to view your card details

• Open the Paytm App and click on the 'Bank' icon
• Enter your passcode to access the bank section
• scroll down and click on the ‘Digital Debit Card’ section
• Click on 'View CVV/Expiry Date'
• You will be prompted to enter your 4 digit passcode
• On entering your passcode,you can view your card number, expiry date and CVV number.

The Debit & ATM card can be used only to spend money available in the Savings Account.

Yes, with VISA Debit Card you can pay at international merchants as well. However, currently RuPay debit cards are only accepted for payment at merchants in India.

The cumulative daily cash withdrawal limit at ATMs (& Micro-ATMs) set by Paytm Bank is ₹25,000/- subject to limits set by other banks. Daily limit for Micro-ATM cash withdrawal transactions is ₹5,000, subject to limits set by other banks.

The spending limit at POS & Ecomm combined is ₹2,00,000 per transaction and per day.

Please refer our rates and charges: https://www.paytmbank.com/ratesCharges.html

In case you have lost your Debit & ATM Card, you should block your card using your App. The steps are given below.

• Open the Paytm App and click on the 'Bank' icon at the bottom right of your screen
• Enter the 'Digital Debit Card' section
• Click on 'Block Card'
• You will be prompted to enter your 4 digit Passcode
• On entering your passcode,your card will be blocked
• You will now be able to see the option of permanently blocking your card
• In case you want to block the card permanently, please select the option

Your card will be blocked and a new Digital Debit Card will be issued to your account. Once that is issued, you can apply for a new Debit & ATM Card.

You can receive money using your Debit & ATM Card by allowing the payer to scan the QR code on the back of your Debit & ATM Card. Once the QR code is scanned and money is sent, you will receive the amount in your bank account or wallet instantly.

Annual subscription fees of Debit & ATM Card are the charges levied on yearly basis from the date of pin set of the Debit & ATM card that is linked to your account

Please refer our rates and charges: https://www.paytmbank.com/ratesCharges.html

An Instant Debit & ATM Card is a non-personalized Debit Card, which can be issued and mapped to a customer’s account instantly if his account is open. All the functionalities like activating the card, blocking/unblocking, hot listing, set/reset PIN, transaction limits, usage are same as for a personalized Debit Card

Visit the nearest Paytm Payments Bank Branch or Banking Outlet and request for an Instant Card

• The request for the Instant Card is taken by the agent through an app
• The agent will scan a QR code on the envelope of a card
• Share your registered mobile number with the agent
• You will receive an OTP on this mobile number. Share the OTP with the agent
• Share the payment mode information (you can pay through your Savings Account or by Cash) with the agent
• Give biometric consent by placing your thumb on the biometric device
• On successful payment, your request will be collected and the card will be mapped to your account instantly, if your Paytm Payments Bank Account is open

On collecting the request through the agent’s app, the card will be mapped to your account instantly, if your Paytm Payments Bank account is open. Once the card is mapped to your account, you can activate the card through your consumer app or IVR by setting the PIN

Your existing digital debit card will be permanently blocked and you will be issued a new digital card with the same details as the Instant Debit and ATM card. You Debit and ATM Card will be automatically hot listed

RuPay Card insurance program is a value added service of the RuPay Card Scheme which provides an insurance cover of Rs 2 lac (accidental death or Permanent Total Disablement only) to eligible RuPay Cardholders

RuPay offers a complimentary personal accident insurance and permanent total disability cover for Rupay Cardholders. The following are the cases covered under this insurance policy.

• Personal accident insurance - Accidental injuries caused by all kinds of accidents, or accidental deaths.
• Permanent Total Disablement - Permanent total disability caused by the accident.

All RuPay Debit Cardholders are eligible for the Insurance cover, however, there are a few mandatory criteria that need to be fulfilled in order to be eligible for the insurance cover.

Please find below, the criteria to check your eligibility.

• Rupay cardholders above 5 years of age
• Card Usage - one successful financial or non-financial transaction at any channel in the last 45 days for RuPay Debit Card prior to the incident.

If you have a Paytm Payments Bank Account and wish to initiate your claim process, a duly filled and signed claim form will be needed to be submitted along with all the required supporting documents.

To download the claim form, please visit www.paytmbank.com and scroll down to the 'Form Center' section. Under this section, you will find the 'RuPay Insurance Claim Form'.

Claim intimation should be made within ninety (90) days from the date of documents. All supporting documents relating to the claim must be submitted within sixty (60) days from the date of claim intimation.

Any claim that is intimated after 120 days from the date of the policy period shall not be eligible for compensation under the RuPay Insurance Program

The claims will be settled in ten (10) working days from the date of receiving the complete document set and assessment of entitlement by the New India Assurance Co. Ltd

The merchant will not be storing your confidential card details. In place of the card number, they will be storing an alternative code called “Token” which will replace the card number and the process is called tokenisation of cards.

The customer can get their card tokenised by initiating a payment request to save card on the website/app provided by the merchant. The process will be similar to the process of saving cards. The customer has to provide consent one for time for the cards to be tokenised.

Once the token is created, the Tokenised card details will be used for actual card number for future online purchases on the same merchant.

To make the process of online card payments more secure, tokenisation and detokenization can be performed by issuing bank and authorised card holders like VISA/ Mastercard/ American Express/ Rupay.

Yes, the customer needs to create token(save card with consent) on each merchant individually. This will be a onetime exercise. Once the token is created, the same can be used for future transactions with the customer’s consent.

Everyone should opt for tokenisation as a tokenised card will be safer for making transactions as the merchant is not allowed to store card details like card number, cvv, expiry.

As on 1st January 2022, tokenisation is only appliable for domestic online payments and there is no provision for international payments.

Yes, both Debit card and Credit cards have to be tokenised on different merchants individually.

Tokenisation of card is only for online domestic payments (Domestic E-Com payments).

The service of tokenisation is completely free of cost for the customer. There is no one time charges or recurring charges for availing this service.

The bank will provide a customer support number through which the customer can call and check/delete their tokenised cards from the issuer bank from any merchant.

The customer should reach out to card issuing bank for bank for any issues regarding tokenisation.

This is not a mandatory requirement for the customer to create tokenisation for their cards. If the customer chooses not to tokenise their card, the customer needs to enter the card number, expiry and CVV details every time to make their online payments.

The saved card in token format will be displayed to the customer with last four digits of the card on the merchant page.

The customer needs to create new token for the reissued / renewed / replaced / upgraded card.

As per the different risk parameters and risk engine enabled by the issuer, the card issuers may decide whether to allow cards issued by them to be registered by a token requestor / merchant.