These Terms shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) and the SSOID terms and conditions already accepted by the Customer and shall be applicable to the Wallets issued by PPBL unless the General Terms conflict with the terms stated herein below:
A.1. Eligibility
1.1 Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:
c. Minimum KYC Wallet: The Customer hereby agrees and confirms to abide by and fulfill the following terms and conditions that shall apply to the maintenance and operations of such Minimum KYC Wallets:
d. Minimum KYC Wallet- with loading only from bank account: The Customer hereby agrees and confirms to abide by and fulfill the following terms and conditions that shall apply to the maintenance and operations of such Minimum KYC Wallets- with loading only from bank account:
These Terms shall be read in conjunction with the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) and Wallet terms and conditions (“Wallet Terms”) and shall be applicable to the various Sub-Wallets as provided by PPBL, unless the General Terms and Wallet Terms conflict with the terms stated herein below:
(such customers being either standalone customers or such customers being employees, agents, business partners or the like of the entity (hereinafter "Entity") which has sought such facility to be used for:
Allowance Wallet is issued on the following terms to the employees/ agents/business partners/representatives/service providers of the Entity which has sought such facility for ease of providing daily expenses or as part of their employment compensation or towards payments for services rendered or effecting reimbursement claims and/or rewards sought to be transferred by the Entity in its course of day to day business and/or under the purview of the contractual relationship between the Entity and its employees/ agents/business partners/representatives/service providers (“Purpose”). In addition to the features of the Allowance Wallet, as mentioned above, the said Sub- Wallet shall be governed by the following terms:
Food Wallet is issued on the following terms for the employees/agents/business partners/representatives/service providers of the entity (hereinafter "Entity") which has sought such facility of availing food and non-alcoholic beverage facility. The Entity provides this facilty, as a part of their employment compensation its employees or towards payments for services rendered or effecting reimbursement claims and/or rewards sought to be transferred by the Entity in its course of day to day business and/or under the purview of the contractual relationship between the Entity and its employees/ agents/business partners/representatives/service providers (“Purpose”). In addition to the features of the Food Wallet, as mentioned above, the said sub-wallet shall be governed by the following terms:
Fuel Wallet is issued on the following terms for the employees agents/business partners/representatives/service providers of the entity (hereinafter "Entity") which has sought such facility. Entities shall provide the facility as a part of their employment compensation to their employees or towards payments for services rendered or effecting reimbursement claims and/or rewards sought to be transferred by the Entity in its course of day to day business and/or under the purview of the contractual relationship between the Entity and its employees/ agents/business partners/representatives/service providers (“Purpose”). In addition, the Fuel Wallet may also be issued on request of a Merchant Establishment, to its customers. In addition to the features of the Fuel Wallet, as mentioned above, the said sub-wallet shall be governed by the following terms:
Gift Wallet is issued on the following terms for the employees/agents/ business partners/representatives/ service providers of the entity (hereinafter "Entity") which has sought such facility for such persons under the purview of the contractual relationship between the Entity and its employees/ agents/business partners/representatives/service providers (“Purpose”) and/or standalone customers. In addition to the features of the Gift Wallet, as mentioned above, the said sub-wallet shall be governed by the following terms:
Communication Wallet is issued on the following terms for the employees/agents/business partners/representatives/service providers of the entity (hereinafter "Entity") which has sought such facility of for ease of expenses for usage of communication modes. The Entity provides such facility as a part of their employment compensation its employees or towards payments for services rendered or effecting reimbursement claims and/or rewards sought to be transferred by the Entity in its course of day to day business and/or under the purview of the contractual relationship between the Entity and its employees/ agents/business partners/representatives/service providers (“Purpose”). In addition to the features of the Communication Wallet, as mentioned above, the said sub-wallet shall be governed by the following terms:
Termination/closure of the sub-wallets shall be governed by the terms if termination/closure of the Wallets as defined in the Terms and shall be closed on closure of the Wallet. Further, the said sub-wallets may also be closed on termination of relationship between the Entity and Sub-wallet Holder, on roll-back of monies lying in the said sub-wallets.
These Terms apply to the issuance and usage of the NFC enabled Paytm Wallet Cards and shall be in addition to and not in derogation of the general terms and conditions of PPBL governing products and services and the terms and conditions governing the Semi closed wallet terms and conditions.
1. Definitions:
1.1. Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:
"Paytm NFC Card" or "Card" shall mean the Paytm Contactless Wallet Card issued by PPBL in physical format which is Near Field Communication (NFC) enabled and is linked to the Paytm Wallet of the Cardholder for availing payment facilities without using the mobile phone.
Cardholder shall mean the wallet holder or the Customer to whom the Paytm NFC Card linked to his Paytm Wallet has been issued by PPBL.
"Merchant” means the merchant and/or the commercial establishment which has a specific agreement with PPBL or an agreement through a payment aggregator/payment gateway, to accept the NFC Card for accessing the funds in the wallet to enable payments by the Cardholder through the NFC enabled point of sale point of sale (POS) electronic terminals or NFC enabled devices towards the purchase of products and/or services therein.
"POS” means the point of sale (POS) electronic terminals in India, which amongst other things are capable of processing Card transactions and/or where the Cardholder can use his Card to access the funds from the Paytm Wallet linked with the Card to make purchases at various Merchants.
"Transaction Limit" shall mean the spend limit per transaction up to which the Cardholder is authorised by PPBL to spend on the Card. The spend limit per transaction in no case shall exceed the sum of Rs. 2000/ and/or any other limit so stipulated by PPBL from time to time.
2. Issuance of Card:
3. Usage of Card:
4. Fees and Charges:
5. Transaction Details:
5.1 Statement
6. Misuse / Compromise of Card Details
7. Termination
These terms and conditions apply to Gift Vouchers ("Gift Vouchers") issued by Paytm Payments Bank Limited ("PPBL") and shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL ("General Terms") and the Wallet Terms unless the General Terms conflict with the terms stated herein below:
The Customer agrees to and understands the following terms:
DEFINITIONS:
Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:
ISSUANCE AND USAGE OF THE GIFT VOUCHER
Customer hereby acknowledges that:
1. PPBL by virtue of the automatic addition of money to Wallet (“automatic add money”) has provided an option to the Customer to automatically maintain wallet balance by adding money on a recurring basis when the balance in the Wallet goes below a minimum amount as set by the Customer.
2. The payment modes available to the Customer for automatic add money is debit/credit cards and PPBL savings account. The Customer shall not be able to use any other payment mode for automatic add money.
3. The Customer has explicitly consented to the automatic deduction of minimum balance on a recurring basis from the saved payment method of the Customer and for adding the same to the Wallet of the Customer, by selecting the option of automatic add money,.
4. By doing so the Customer shall be required to choose: (A) minimum wallet balance to be maintained which cannot exceed the limit of Rs. 2000 (“maximum wallet balance”). (B) the amount in the range of Rs. 100 to Rs. 2000 to be added when balance in the Wallet goes below the minimum wallet balance. The Customer can at its sole discretion change the payment modes or the minimum wallet balance so set at any given point of time.
5. PPBL reserves the right at its sole discretion to decide the payment modes eligible for automatic add money and/or increase the number of payment modes and/or removal of such payment modes.
6. Customer can at its discretion choose a payment mode for automatic add money and can change such mode of payment at any point of time, provided such mode is eligible and is supported by PPBL for automatic payments.
7. Customer shall be solely responsible for the accuracy of the details of the payment modes provided by the Customer and shall in no manner whatsoever hold PPBL liable for any such detail or changes as made by the Customer.
8. A sum of Rs. 1/- (Rupees One only) shall be charged from the payment mode selected by the Customer towards a test transaction for verification / authentication purposes prior to activation of the automatic add money. The amount of Rs.1/- shall be added back by PPBL to the Wallet of the Customer.
9. The Customer expressly authorizes PPBL to add money in its Wallet automatically on a recurring basis, upon payment of the minimum wallet balance being charged to the selected payment mode.
10. In the event the Customer deactivates the automatic add money, your minimum Wallet balance will not be maintained. In such scenario, the Customer will be required to separately add money to the Wallet.
11. PPBL shall communicate with the Customer through emails or SMS in connection with Automatic Add Money.
12. That PPBL shall not be liable for any losses or damages suffered by the Customer on account of the use of recurring payments for automatic add money, including as a result of any fraud in connection with payment towards automatic add money using the saved payment modes.
13. That in case of the failure in adding money from the saved payment mode, PPBL shall attempt adding the same again and in case of continuous and in the case of multiple failures, PPBL shall automatically withdraw the addition of the money.
14. The Customer hereby agrees that PPBL shall not take consent for each such transaction done by PPBL, and shall provide a explicit one-time consent for such deduction whenever the balance falls below the minimum wallet balance.
These Terms apply to the issuance and usage of Virtual Paytm Wallet Card (hereinafter referred to as ‘VPC’) and shall be in addition to and not in derogation of the general terms and conditions and Wallet terms and conditions.
I. Definitions
Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:
II. Terms
These Terms apply to the issuance and usage of the Transit functionality enabled Paytm Wallet Cards and shall be in addition to and not in derogation of the general terms and conditions of PPBL governing products and services and the terms and conditions governing the Semi-closed wallet terms and conditions.
I. Definitions
Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:
2. Terms
These terms and conditions apply to Savings Accounts issued by Paytm Payments Bank Limited ("PPBL") and shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL ("General Terms") and the Savings Account Terms unless the General Terms conflict with the terms stated herein below:
Treatment of Customer Balances exceeding INR 2,00,000/- at the end of the day in your Wallet, Current Account, Savings Account combined.
These Terms shall be applicable to the Direct Benefit Transfer service provided by PPBL and same shall be read in conjunction with the General Terms and conditions governing the Accounts and Services of PPBL (“General Terms”) along with terms pertaining to Savings Account (“Saving Account Terms”) presently listed at https://www.paytmbank.com/Terms&Conditions unless the General Terms and the Saving Account Terms conflict with the terms stated herein below:
Unless indicated otherwise, the capitalized terms listed below shall have the following meaning:
These Terms apply to the issuance and usage of Debit and ATM card and shall be in addition to and not in derogation of the general terms and conditions of PPBL.
1. National Electronic Funds Transfer ("NEFT") and Real Time Gross Settlement ("RTGS"):
Reserve Bank of India has introduced two electronic funds transfer system (collectively referred to herein as "Fund Transfer Systems"), detailed as under:
2. Inward and Outward Remittances of funds through the NEFT and RTGS facility
3. Fees and Charges
4. Transaction Details
5. Termination
The NEFT and RTGS facility shall only exist during the existence of the
Account Holder's account with PPBL. PPBL shall have the right to terminate
the facility with immediate effect upon the occurrence of any of the
following events:
f. Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force. All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms.
PPBL shall provide IMPS to the Account Holder on a best effort basis in accordance with the applicable guidelines, circulars, regulations and directions issued by the Reserve Bank of India and/or National Payments Corporation of India (“applicable IMPS laws”) with these terms being in addition to and not in derogation of the above mentioned applicable IMPS laws issued from time to time. The Account Holder is hereby put to notice that the Account Holder is required to read and understand the applicable IMPS laws prior to initiating any transaction through IMPS and/or utilizing IMPS. and agrees that the rights and obligations provided therein and in these terms shall be mandatorily applicable on the Account Holder in relation to each transaction initiated through IMPS. Notwithstanding anything contained herein, all the general terms and conditions governing PPBL’s products and services (“General Terms”) shall continue to apply and be read in conjunction with these terms unless the IMPS terms and the General Terms conflict with the terms stated herein below:
These following terms and conditions ("Terms") shall be applicable to the provision of the UPI fund transfer and fund collection facility provided / facilitated by Paytm Payments Bank Limited ("PPBL"). PPBL shall endeavor to provide to the Customer, UPI Facility in accordance with the UPI guidelines, circulars and/or regulations issued by the Reserve Bank of India ("RBI") and/or National Payments Corporation of India ("NPCI") from time to time ("Guidelines") subject to the terms and conditions herein specified. These terms shall be read in conjunction to the additional terms as agreed between PPBL and the customers for availing UPI Facility through Net Banking/ API, if applicable. In case of any disparity between the said terms and the terms mentioned herein, the additional terms shall prevail.
In this document the following words and phrases have the meanings set opposite them unless the context indicates otherwise:
Words or expressions used in this form, but not specifically defined herein shall have the respective meanings assigned to them by NPCI.
Each Customer desirous of availing the UPI Facility, shall by way of a one-time registration, in such form, manner and substance as PPBL may prescribe, apply for UPI Facility and PPBL shall be entitled, at its sole discretion, to accept or reject such applications. Corporate customers shall be provided the facility along with the net-banking panel or through API functionality (‘API’). The Customer may apply for UPI Facility by downloading the Paytm application (“the App”) and in case of corporate customers, by applying to PPBL for net-banking facility or API. The Customer will have an option to set a virtual payment address and start transactions using the UPI Facility. Customer can link other bank accounts through a one-time registration process defined and standardized by NPCI and then start transacting on that. Notwithstanding the foregoing, corporate customers shall be able to link only their PPBL bank account to the UPI Facility. By applying for and accessing the UPI Facility, the Customer accepts these Terms, which shall govern the provision of the UPI Facility by PPBL. The Terms shall be in addition to and not in derogation of the Guidelines issued from time to time.
The Customer hereby acknowledges that the Customer has read and understood the Guidelines and agrees that the rights and obligations provided therein and in these Terms in so far as it relates to the Customer shall be binding on the Customer with regard to every Payment Order issued by him/it for execution in the NPCI UPI System. The Customer understands and agrees that nothing in terms of availing the UPI Facility shall be construed as creating any contractual or other rights against NPCI or any participant in the NPCI UPI System other than PPBL. Notwithstanding anything contained herein, all terms and conditions stipulated by PPBL in connection with the Accounts shall continue to apply.
The transaction limits using the UPI Facility shall be as per the Guidelines, an updated.
UPI Facility offers an instant, interbank electronic fund transfer or fund collection service to the customers of UPI member banks. The Customers can put in request for fund transfers or funds collection or respond to funds collection from the App/net banking panel/API provided to corporate customers in a secure manner for any of their linked bank Accounts using their unique VPA handle.
3.A. Pre-approved transactions:
PPBL corporate Customers can avail of the pre-approved transaction
functionality of the NPCI UPI System (“pre-approved flow”). The
transactions in the pre-approved flow shall be authenticated via
Bank passcode/ netbanking password.
The corporate customers may be required to execute additional
documents or complete necessary formalities as required by PPBL for
operationalizing the approved flow.
The Customer is responsible for the accuracy and authenticity of the instructions provided to PPBL and the same, if is in the form and manner prescribed by PPBL, shall be considered to be sufficient to operate the UPI Facility. PPBL shall not be required to independently verify the instructions. PPBL has no liability if it does not or is unable to stop or prevent the implementation of any Payment Order issued by the Customer. Once a Payment Order is issued by the Customer the same cannot be subsequently revoked by the Customer.
PPBL states that it has no liability or obligation to keep a record of the instructions to provide information to the Customer or for verifying the instructions. PPBL shall refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any instruction. PPBL has the right to suspend the transactions with respect to the UPI Facility if it has reason to believe that the Customer’s instructions will lead to or expose to direct or indirect loss to PPBL or may require execution of such documentation as deemed necessary by PPBL, from the Customer before continuing to operate the UPI Facility.
All instructions, requests, directives, orders, directions, entered by the Customer, are based upon the Customer’s decisions and are the sole responsibility of the Customer.
PPBL does not hold out any warranty and makes no representation about the quality of the UPI Facility. While PPBL shall endeavor to promptly execute and process the transactions as proposed to be made by the Customer, PPBL shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law. The App is provided on an "as is" basis with no representation, guarantee or warranty of any kind, either express or implied, as to its functionality. Downloading or using the App does not automatically entitle the Customer to receive hard-copy documentation, technical support, telephone assistance, or updates to the App from PPBL. No warranty is provided that the App will be free from defects or virus or that operation of the App will be uninterrupted. Use of the App by the Customer is at the Customer’s own discretion and risk and the Customer is solely responsible for any damage resulting from the use of the App. PPBL shall not be liable for any loss, claim or damage suffered by the Customer and/or any other third party arising out of or resulting from failure of a UPI transaction where no response is received from NPCI or the beneficiary bank to the transaction request and/or where mobile number or account number of the beneficiary does not exist or on account of any issues that are not attributable to PPBL in any manner whatsover. Further, PPBL shall also not be liable for any loss, damage and/or claim arising out of or resulting from wrong beneficiary details, mobile number and/or account details being provided by the Customer. PPBL shall under, no circumstance, be held liable to the Customer if UPI Facility access is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of PPBL. Illegal or improper use of the UPI Facility shall render the Customer liable for payment of financial charges (to be decided by PPBL) or may result in suspension of the UPI Facility to the Customer. All the records of PPBL generated by the transactions arising out of the use of the UPI Facility, including the time the transaction is recorded shall be conclusive proof of the genuineness and accuracy of the transaction. For the protection of both the parties, and as a tool to correct misunderstandings, the Customer understands, agrees and authorises PPBL, at its discretion, and without further prior notice to the Customer, to monitor and record any or all telephone conversations between the Customer and PPBL and any of its employees or agents. PPBL expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the UPI Facility.
The Customer hereby undertakes and agrees to indemnify at all times and hold harmless PPBL, NPCI and such other third party as PPBL or NPCI deems appropriate against all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs, awards, damages, losses and/or expenses however arising as a result of:
Customer shall also fully indemnify and hold harmless PPBL and NPCI against any loss, costs, expenses, demands or liability, whether direct or indirect, arising out of a claim by a third party pertaining to the use of UPI Facility by the Customer.
The Customer hereby agrees that under no circumstances, PPBL’s aggregate liability for claims relating to the UPI Facility, whether for breach or in tort including but not limited to negligence shall be limited to the transaction charges/fees or consideration received by PPBL in the preceding one (1) month from the date of first occurrence of such liability. Notwithstanding the foregoing and except for any liability which cannot by law be excluded or limited, PPBL’s liability for indirect, incidental, special, punitive or consequential damages, including without limitation, damages for loss of profits, business interruption, Interruption or stoppage to the Customer’s access to and/or use of the App, loss of goodwill or unauthorized access to information incurred by the Customer howsoever arising, whether framed as a breach of warranty, in tort, contract, or otherwise even if PPBL has been advised of the possibility of such damages.
The Customer may request for termination of the UPI Facility at any time. The Customer will remain responsible for all the transactions made through the UPI Facility until the time of such termination. PPBL may withdraw or terminate the UPI Facility anytime either entirely or with reference to a specific UPI Facility without assigning any reasons whatsoever. PPBL may suspend or terminate the UPI Facility without prior notice if the Customer has breached any of these Terms. Terms regarding termination by corporate customers shall be governed by respective documentation as agreed between PPBL and such corporate customers.
You can contact Paytm Payments Bank Limited in any of the following ways:
Visit our Branch (Address – Ground Floor, B-121, Sector 5, Noida – 201301, Uttar Pradesh)
Write to us at the below address:
The Nodal Officer,
Paytm Payments Bank Limited
A-6, V.J Towers,
Sector 125,
Noida – 201303
Uttar Pradesh
Notices under these Terms may be given in writing by delivering them by hand or by sending them by post to the last address given by the Customer and in the case of PPBL to its address given above. In addition, PPBL may also publish notices of general nature, which are applicable to all Customers in a newspaper or on its website at www.paytm.com. Such notices will have the same effect as a notice served individually to each Customer. Notice and instructions will be deemed served 7 days after posting or upon receipt in the case of hand delivery, cable, telex or facsimile.
PPBL has the absolute discretion to amend or supplement any of the Terms as stated herein at any time and will endeavor to give prior notice of fifteen days for such changes wherever feasible. By his/her continuous use of the UPI Facility, the Customer shall be deemed to have accepted the updated terms and conditions. Any provision of these Terms, which is prohibited or unenforceable in any jurisdiction, shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms or affect such provision in any other jurisdiction. PPBL shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the Account(s) to the extent of all outstanding dues, whatsoever, arising as a result of the UPI Facility extended to and/or used by the Customer.
These following terms and conditions ("Terms") shall be applicable to the provision of the UPI Lite fund transfer and fund collection facility provided / facilitated by Paytm Payments Bank Limited ("PPBL"). PPBL shall endeavor to provide to the Customer, UPI Lite Facility in accordance with the UPI Lite guidelines, circulars and/or regulations issued by the Reserve Bank of India ("RBI") and/or National Payments Corporation of India ("NPCI") from time to time ("Guidelines") subject to the terms and conditions herein specified. These terms shall be read in conjunction to the additional terms as agreed between PPBL and the customers for availing UPI Lite Facility. In case of any disparity between the said terms and the terms mentioned herein, the additional terms shall prevail.
1 Definitions:In this document the following words and phrases have the meanings set opposite them unless the context indicates otherwise:
The Customer hereby undertakes and agrees to indemnify at all times and hold harmless PPBL, NPCI and such other third party as PPBL or NPCI deems appropriate against all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs, awards, damages, losses and/or expenses however arising as a result of:
Customer shall also fully indemnify and hold harmless PPBL and NPCI against any loss, costs, expenses, demands or liability, whether direct or indirect, arising out of a claim by a third party pertaining to the use of UPI Lite Facility by the Customer.
Paytm FASTag is a simple and reusable tag based on radio-frequency identification technology (RFID) that will be affixed on a vehicle’s windscreen. Each FASTag is linked to a registered Paytm Payments Bank wallet / account to facilitate instant automatic deduction of toll charges. This program is part of the National Electronic Toll Collection (NETC) initiative rolled out by NPCI under the guidelines of NHAI & IHMCL.
Only one FASTag can be issued against any particular vehicle at any given point of time, in case customer reaches to PPBL for new FASTag issuance, customer has to ensure that earlier issued FASTag against same vehicle are destroyed and demolished. In case the customer fails to destroy the FASTag, he will be charged from both the FASTags/accounts until one of them is destroyed/deactivated and inform the earlier bank that issued the FASTag. The below Terms and Conditions apply to the RFID enabled prepaid FASTag (“FASTag”) facility made available to you (“Customer”) by Paytm Payments Bank Limited (“PPBL”) which shall be read in conjunction to the Wallet terms and the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) unless the Wallet terms and the General Terms conflict with the terms stated herein below:
These Terms shall be applicable to the cheque books issued by PPBL and the same shall be read in conjunction with the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) along with the terms of the Savings Account and/or Current Account unless both these terms conflict with the terms mentioned herein below:
These Terms shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) as set out above and shall be applicable to the Current Account unless the General Terms conflict with the terms stated herein below:
I. Definitions:
1.1. Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:
“Channels” shall mean the various facilities including but not limited to NEFT, IMPS, net-banking, mobile banking, UPI, being offered by PPBL to the Customer in respect of the Current Account for use through the Website and/ or the Mobile App or otherwise and/or availed of and used by the Customer for processing of the transactions through the Website and/or the Mobile App.
“Current Account” shall mean the Customer or the authorized representatives of the Customer, as the case may be who have the rights to access the Current Account of the Customer through the Website or the Mobile App and shall include Transacting Users and Non-Transacting Users.
"Customer" shall mean a person or sole proprietor/ partnership/ LLP/ non-individuals/ trusts/ societies/ private limited companies/ public limited companies who have opened and maintain the Current Account with PPBL.
“Users” shall mean the authorized representatives of the Customer who have the rights to access the Current Account of the Customer through the Website or the Mobile App and shall include Transacting Users and Non-Transacting Users.
“Mobile App” shall mean the mobile application of PPBL.
“Non-Transacting Users” shall mean the Users who shall be authorized from time to time to undertake certain actions on behalf of the Customer including but not limited to actions to create or raise beneficiary addition/ deletion request, requests for online funds transfer, receive notifications in respect of the Current Account, create view and/or download statements of the accounts in respect of the Current Account through the Website or the Mobile App, as per the scope of the authority granted by the authorized signatory of the Customer and /or who are authorized to carry out the various functionalities as allowed by the Bank from time to time.
“Transacting Users” shall mean the relevant Users who are authorized from time to time to undertake certain actions on behalf of the Customer including but not limited to having the power to approve and/or authorise any requests for editing and/or addition and/ or deletion of Non Transacting Users and/or similarly that of the transacting users and/or that of the beneficiaries in the Current Account, to verify and/or authorize online transfers, to designate authorized signatories for obtention and usage of the Debit Card (DC) and/or to authorize and /or designate authorized signatories for viewing statements of the accounts in respect of the Current Account through the Website or the Mobile App and for such other matters for which the authorisations are required pursuant to the services shall be rendered on a joint basis, as per the scope of the authority granted by the authorized signatory of the Customer. Where such authorisations are given by the Customers on a joint basis, then this term shall mean such joint Users as the context or meaning may require.
“Website” shall mean the website of PPBL having the URL: www.paytmbank.com and offering various services therein including but not limited to PPBL providing the net-banking panel having URL: netbanking.paytmbank.com to its Customers.
"Services” shall mean and include the facilities or services or the products or Channels offered by PPBL, at its sole discretion, through the Website and/ or the Mobile App or any other services/facilities/products/channels as may be offered by the Bank, from time to time, at its sole discretion, to all or some of its Customers in entirety or part thereof.
2. Account Opening
2.1 Current Accounts at PPBL can currently be opened only for eligible resident individuals and non-individuals, as advised by RBI and PPBL from time to time.
2.2 PPBL shall open the Current Account and shall carry out due diligence as required under "Know Your Customer" (KYC) guidelines issued by RBI, Anti Money laundering rules and regulations and/or such other norms or procedures as per the internal policies of PPBL.
2.3 Current Accounts shall be non-interest bearing accounts.
2.4 The Customer is aware and understands that the account maintenance formalities is subject to change from time to time and the Customer hereby agrees to comply with the same.
2.5 The Customer shall at the time of opening the Current Account also disclose the details of the nature of any other banking relationship that it has with PPBL.
2.6 Customer hereby agrees and understands that the Customer is entitled to maintain only one Current Account with PPBL. If the Customer has any other existing second and/or duplicate Current Account already with PPBL, he shall report the same to PPBL and raise a request for closure of such second/duplicate wallet within 30 days of opening of such second/duplicate wallet. The Customer hereby agrees and understands that PPBL reserves right to forthwith close such second/duplicate Current Account with intimation to the Customer in case the same comes to the attention and/or knowledge of PPBL.
2.7 Customer hereby acknowledges and declares that it does not enjoy any credit facility of any nature with any bank and in the event of any subsequent availment of any credit facilities from any bank/ financial institution/ banking system, the same shall be forthwith communicated to PPBL and other bankers of the customer.
2.8 The Customer hereby agrees and declares that its Exposure from the banking system is less than Rs.5 Crore and further undertakes to intimate PPBL immediately, if the Exposure exceeds Rs.5 Crore. For the purposes of these terms and conditions, the term “Exposure” means sum of sanctioned fund based and non-fund based credit facilities availed by the customer from Banking System ( All Scheduled Commercial Banks and Payments Banks)
2.9 The Customer understands that PPBL reserves the right to initiate such appropriate action as it may deem fit including but not limited to closing the current account being maintained with PPBL, if it is determined by PPBL that the Customer Exposure is more than Rs.5 Crores and/or it comes to the attention of PPBL that the false or incorrect or incomplete details in regard to credit facilities availed by the Customer have been provided by the Customer or if the Customer has failed to provide updated details.
2.10 The Customer undertakes to inform PPBL immediately of any changes with respect to the status of the Customer (regulatory license/ nature of business/ beneficial owners or authorized signatory or relevant legal representative etc).
3. Fees and Charges
All fees and charges levied by PPBL in respect of the Current Account shall be updated on the Website from or as may be communicated to such Customer form time to time. Customer hereby accepts and acknowledges levy of charges as may be deemed appropriate by PPBL (The charges if any shall be directly debited from the Current Account of the Customer).
4. Transaction Details
4.1 Passbook
Passbook details of payments and transactions in the Account will be available to the Customer on the Mobile App/Website. Physical statement may be requested at the PPBL branch subject to the charges as may be updated from time to time on the Website.
4.2 During conversion of account from Savings Account to Current Account, the transactions initiated with Savings Account, would reflect in the Current Account’s statement from the date of conversion to Current Account. For example, for a Savings Account getting upgraded to individual Current Account at 2AM on 20th Oct, any transactions done between 12AM-2AM on 20th Oct, would get captured under the individual current account in customer's statement.
5. User Management:
The Customer hereby agrees and confirms that the Customer has carefully read and understood the features of the User Management so communicated by the Bank. Any change in the framework of the User Management shall be communicated by the Bank to the Customer from time to time.
6. Beneficiary Management:
6.1 The Customer can create beneficiaries who are the fund receivers from the Current Account along with their relevant bank account details.
7. Transaction processing:
7.1 PPBL shall provide to the Customer the Services in respect of the Current Account through the Website and/or Mobile App only in accordance with the list of Users provided to PPBL. The mode and manner of providing the Services shall be mutually decided by the Customer and PPBL at the discretion of PPBL.
7.2 The Customer agrees and understands that in case of the Customer being an individual/sole proprietor, the combined limit of the balances held in the savings account, Wallet and Current Account shall be upto a limit of Rs. 2,00,000 (Rupees two lakh) only and in case of Customer being a non-individual in that case the balance in the Current Account shall be upto a limit of Rs. 2,00,000 (Rupees two lakh) Lakh only
7.3 The Customer agrees and understands that in case of the Customer being an individual/sole proprietor, the combined limit of the balances held in the savings account, Wallet and Current Account shall be upto a limit of Rs. 2,00,000 (Rupees two lakh) only.
7.4 The Customer undertakes and agrees to keep the password/s provided / chosen by the Customer and its Users, absolutely confidential and is bound by any transaction which is authenticated by PPBL on the usage of the correct passwords/Identities. All the passwords chosen by the Customer would require to have such number of minimum characters or strings as PPBL may from time to time specify.
7.5 PPBL shall implement an Instruction only after verifying the customer identification and/or passwords. The Customer hereby expressly authorizes PPBL to implement such Instructions without being required to carry out any additional checks or any other authentications.
7.6 PPBL shall rely on the authority of each of the Users designated by the Customer to send Instructions on its behalf and to do any other act within the limitations set and/ or scope of the authority given by the Customer. Any change of the details of the Users of the Customer must be notified to the Bank along with the revised supporting/corporate authorisations and PPBL shall act on such User modification requests within reasonable amount of time, as communicated by PPBL from time to time. It is expressly clarified that such change will be binding on PPBL only after the expiry of the said period as communicated by PPBL for processing of User modification request and that PPBL shall be entitled to act on the basis of the old unchanged User information/authorisation till the expiry of the aforesaid period from the receipt of such notification.
7.7 The Customer shall install at its own costs, such hardware and/or software including such encryption and security technology as may be required by PPBL from time to time to enable the Customer access to the Services. The Customer will develop and maintain adequate internal security procedures to prevent unauthorised utilisation of the Services. In particular, the Customer will ensure that access to the Website and/or Mobile App is strictly controlled and the Customer will be solely responsible for its use and PPBL shall in no way be responsible and / or liable in respect thereof.
7.8 The Customer hereby instructs PPBL to comply with any Instructions given through the Website and/or Mobile App. PPBL shall be entitled to assume that any instructions given to PPBL by using the login and password details and authentication method are given by the relevant User and PPBL will not be liable for any fraudulent, duplicate or erroneous instructions given to PPBL using the abovementioned method and the Customer hereby indemnifies PPBL in respect thereof.
7.9 The Customer hereby irrevocably agrees and consents to the transmission of the Instructions through the internet, and acknowledges that the internet is not necessarily a secure mode of communication and delivery system, and understands the confidentiality and other risks associated with it. The Customer agrees to be bound by any Instruction processed and validated by PPBL providing the Services. The Instructions shall be issued by the relevant User in accordance with the security procedures of PPBL (as updated from time to time) applicable to such Instructions. Customer's use of the Services through the Website and/or Mobile App, after receipt of updated security procedures constitutes acceptance of such updated security procedures and such updated security procedures shall replace the prior agreed upon security procedures.
8. Additional Terms applicable to Current Account for non-individuals:
8.1 The Customer agrees and understands that the Customer shall be offered additional banking solutions and/or services in relation to the Current Account to cater to the Customer’s business related purposes. These banking solutions and/or services, amongst others, involve access to and/or usage of various panels / MISes / systems / dash-boards / formats etc. so provided or as may be provided in future to the Customer at PPBL’s sole discretion. The Customer further understands that PPBL reserves right to withdraw and/or revoke and/or disable and/or stop access or usage to these banking solutions at any point of time, with prior notice to the Customer on account of any reasons as PPBL deems fit. Customer acknowledges that it shall not hold PPBL liable for any such withdrawal/revocation/disablement.
8.2 The Customer agrees and acknowledges that the additional banking solutions and /or services being provided by PPBL may not be uninterrupted or error free or free from any virus or other malicious destructive or corrupting code, program or macro. The Customer also understands and acknowledges that there may be downtime, network congestion, outages, scheduled maintenance, or such other events beyond the reasonable control of PBBL and PPBL shall not be responsible for the same. PPBL hereby specifically disclaims any representations, endorsements, guaranties, or warranties, express or implied, including, but not limited to, the implied warranty of sale-ability or fitness for a particular purpose and non-infringement of intellectual property rights.
8.3 The Customer hereby agrees and understand that the facility of availing multiple debit cards’ ( in virtual and physical form factor) shall be provided by PPBL at the request of the Customer basis the necessary documents evidencing authorization structure so provided by the Customer to PPBL. The Customer shall ensure that the requisite instructions shall be forthwith issued for the hot-listing/blocking of the debit card upon the termination of and/or resignation of and/or death of the authorized representative via the banking channels or by contacting the customer support services. The Customer undertakes all such liability arising out of any damage, loss of card, compromise of debit card credentials, misuse and/or fraud on account of usage of such debit cards issued to its authorized representatives at the Customer’s request. The Customer unconditionally assumes complete liability for all acts of omissions or commissions, fraud, negligence, misconduct of its authorized representatives.
8.4 Customer acknowledges that the authorized signatory by way of usage of the debit card issued to him, can access or withdraw only the funds held in the Customer’s Current Account with PPBL.
8.5 Customer acknowledges that PPBL shall be entitled to levy transactional limits (per day) imposed/reduced /enhanced from time to time and the said limits shall be communicated by PPBL to the Customer from time to time. The Customer hereby agrees and understands that PPBL shall not be held liable in any manner whatsoever for any rejection or non-processing of the transaction or transaction failure due to the aforesaid reason.
8.6 Customer acknowledges that it shall be provided a functionality of processing transactions through API banking, wherein for every transaction along with the transaction amount, the Customer may at its discretion stipulate a financial limit towards amounts to be swept in from the bank account maintained with the Partner Bank. This financial limit will be only applicable if the balance in Current Account held with PPBL is insufficient and the Customer gives explicit consent to sweep in funds from the bank account maintained with the Partner Bank (by way of instruction to this effect through API banking). The Customer understands that on such limit setting by the Customer, PPBL shall, sweep in such amounts as per the financial limits set by the Customer or such fund as available in the bank account maintained with the Partner bank, not exceeding the aforesaid financial limits in the event of the occurrence of the aforesaid scenario.
8.7 Customer acknowledges that the setting of financial limits being communicated by the Customer to PPBL by way of API banking i.e. at the stage of processing transaction shall be the explicit consent of the Customer to sweep in such amounts from the bank account maintained with the Partner Bank in accordance with the said pre-stipulated financial limits in the event of insufficiency of funds in the Current Account held with PPBL and the Customer shall not dispute such transaction processing.
8.8 Customer agrees and acknowledges that for transaction requests received by PPBL from Customer’s API banking, Current Account held with PPBL will be debited first and PPBL shall sweep in funds from the bank account maintained with the Partner Bank only in case of insufficiency of funds.
8.9 Customer acknowledges that for the transaction requests received by PPBL through the net-banking panel, PPBL shall basis the consent of the Customer, debit funds from the bank account maintained with the Partner Bank first and thereafter if any balance is outstanding for processing of the transaction then, PPBL shall in such a case, debit funds from the Current Account held with PPBL. On a request for sweep in being raised to the Partner Bank, the amount shall be debited from the account maintained with the Partner Bank and thereafter the same shall be credited to the Customer’s PPBL Current Account. The settlement of monies to beneficiary as instructed by the Customer shall happen from the monies transferred to the Current account held with PPBL i.e. upon successful processing of transaction request received by PPBL by way of debit of the funds from the bank account maintained with the Partner Bank and credit in the Current Account of the Customer held with PPBL.
8.10 Customer acknowledges that in case of any technical failure in processing transaction request, the balance so pulled in from the account maintained with the Partner Bank shall lie in the Current Account held with PPBL and shall be swept out to the bank account maintained with the Partner Bank in case the same exceeds the regulatory limit.
8.11 Customer acknowledges that the transaction requests raised through the banking channels of PPBL shall fail and/or not be processed in case there are insufficient funds held in the bank account maintained with the Partner Bank and the Current Account held with PPBL.
8.12 Customer understand that in the event Customer does not opt or select a specific transfer mode or specifically select the “auto- mode” for transfer of funds from the Current Account, PPBL shall at its discretion determine the channel for processing of the transactions and initiate transfers from the Current Account basis such determination by PPBL. Customer shall not in any manner dispute such mode so selected by PPBL and PPBL shall not be liable for any resultant consequences in this regard.
8.13 Customer acknowledges that the Virtual Account Number (“VAN”) creation facility provided to the Customer is a banking service being provided for the purposes of ease of banking and to effect automated and real-time reconciliation of transactions and in conjunction with the VAN to avail such other functionalities as communicated by PPBL from time to time and/or as availed by the Customer from time to time that ease banking for business.
8.14 Customer understands that any breach of the terms and conditions while using or accessing the said VAN facility shall result in immediate termination of the services for VAN creation including but not limited to recall and/or disabling of the API suite/net-banking panel provided to the Customer. PPBL reserves the right to take such further/other action as may be deemed appropriate by PPBL.
8.15 Customer acknowledges that the availment of VAN facility is subject to charges as may be notified by PPBL from time to time on a prior written notice in regard to the same.
8.16 Customer acknowledges that it can request for VAN creation through a single or bulk upload by providing details in the format as prescribed by PPBL through the net-banking panel. PPBL reserves the right to reject VAN creation request raised via net-banking panel or via API if the same is not found to be as per the prescribed format of PPBL. Customer acknowledges that if the file for bulk uploading is not as per the format provided by PPBL then the same shall be rejected. PPBL also reserves the right to reject and/or approve VAN requests raised in the bulk upload of file basis its internal checks.
8.17 Customer acknowledges that PPBL reserves the right to reject or not allow the creation of VAN prefix and/or VAN(s) at any point of time and/or recall such already issued/created VAN prefix or VAN(s) created by PPBL if the same is found in violation of PPBL’s internal polices and/or internal procedures without any prior intimation to the Customer.
8.18 Customer acknowledges that the creation of VAN and providing the same to the ultimate beneficiary is the ultimate responsibility of the Customer and the Customer shall at all times be solely liable in case the wrong VAN details are shared with the wrong beneficiary and shall at all times keep PPBL indemnified against any losses,, damages, penalties, costs, third party claims that may arise and/or so incurred or suffered by PPBL due to usage of the VAN facility by the Customer.
8.19 Customer is solely responsible for intimating the correct VAN to the correct party / intended persons and PPBL shall not be liable for any delay in and/or wrongful processing of transactions due to any wrong or erroneous details being shared by the Customer with such third party. All incoming transfers received by PPBL using an active VAN shall be treated as valid transactions and Customer shall have the sole responsibility to verify if the same has been initiated from the correct party.
8.20 Customer acknowledges that it can receive payments from the beneficiary to whom the VAN has been shared through the payment channels of NEFT/RTGS/IMPS internal transfers within PPBL and via such other modes/channels as may be made available by PPBL from time to time.
8.21 Customer acknowledges that the VAN number already created by the Customer cannot be reassigned or transferred or edited in any manner and a single VAN shall not be assigned by the Customer to more than one person at the same point of time for receiving amounts therein. The VAN created specifically for a third party shall be assigned and used only for collection of amounts from that party itself and shall not be in any manner exploited for illegal or unlawful or suspicious transfers.
Treatment of Customer Balances exceeding INR 2,00,000/- at the end of the day in the Wallet, Current Account and the Savings Account of the Customer combined
1. As per the RBI’s licensing and operative guidelines for payments banks, the aggregate Customer balance limit for all accounts held by PPBL Customers at the end of the day cannot exceed the sum of Rupees two lac only (INR 2,00,000/- ).
To comply with the said guidelines, in case the Customer’s (individual combined balance in his Wallet, Saving and Current accounts with PPBL exceeds INR 2,00,000/- at the end of the day, PPBL will, basis the Customers’ general consent carry out the following actions as set out at clause 2A below.
2A. For all Individual Customers:
The chronological order of priority for sweeping out the excess balances from the Accounts of the Customer shall be as under:
No balances shall be swept out from the Wallet of the Customer.
2B. For all Customers (Sole Proprietors):
The chronological order of priority for sweeping out the excess balances from the Accounts of the Customer shall be as under:
No balances shall be swept out from the Wallet of the Customer.
2C. For all Customers (non-individuals):
1. In case the balance is exceeding the Rs. 2,00,000 (Rupees two lakh) mark at the end of the day the same shall be swept out in the Current Account with the Partner Bank i.e. Suryoday Small Finance Bank.
2. The balances with Partner Bank will be prominently displayed in the Mobile Banking App/website as per information provided by Partner Bank. All communications regarding the fixed deposit or the Current Account as the case may be with the Partner Bank will be sent by PPBL on the contact details provided by the Customer to PPBL. PPBL will facilitate for the Customer from such account with the Partner bank, with the consent of the Customer to transfer into the Customer’s PPBL account.
3. The Customer is expected to keep the cheque book, if issued, debit card in safe custody and follow all instructions issued by PPBL regarding the same from time to time. In case of loss/theft of the same, Customer shall immediately inform PPBL. Liability of PPBL will be as per the RBI guidelines on Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions, July 2017 (https://rbi.org.in/Scripts/BS_CircularIndexDisplay.aspx?Id=11040); Customer can also refer to PPBL’s Customer Compensation Policy at https://www.paytmbank.com/Policies/Customer-Compensation-Policy-for-Paytm-Payments-Bank
4. Customer agrees to maintain minimum balance in his bank account as may be prescribed by PPBL from time to time. Penal charges as mentioned in the schedule of charges may be charged for not maintaining minimum balance as per the RBI Master Circular on Customer Service.
5. Customer shall be liable to pay all charges, fees, interest, late fee, return charges, any other costs wherever applicable, which PPBL may levy with respect to his bank account or any transaction or services rendered and the same may be recovered by PPBL by a debit to his bank account. It is further agreed and acknowledged that in case of non-availability of adequate funds in Customer's account the charges will be debited to the account over a period of time till the entire amount is recovered.
6. PPBL reserves the right to refuse chequebooks, Statements, net-banking IPINs, Debit Cards and PINs to Customer in case of any default by the Customer or under the direction of statutory and regulatory authorities. The cheque books, net-banking IPINs, Debit Cards & PINs (as applicable) will be dispatched by courier/messenger/mail or through any other mode by PPBL at its discretion to the address notified by Customer for correspondence. PPBL shall not be liable any loss in transit or any fraud in relation to the Card once the same has been dispatched to the mailing address of the Customer as registered in PPBL’s records. PPBL reserves the right to ask the Customer for physical presence as well.
7. The Customer shall furnish all the necessary documents to PPBL including but not limited to PAN Card and/or Form 60 as required by PPBL for placing the fixed deposit with the partner bank for any amounts in excess of Rs.50,000 or total amounts in aggregating to over Rs.3 lakh during a financial year or as per the monetary limits stipulated by the income tax/regulatory authorities from time to time.
8. Customer acknowledges and understands that as per the rules and regulations the amounts so deposited with PPBL shall be insured upto the sums as notified by the regulatory/governmental authority from time to time. However, any amounts so deposited with the Partner Banks independently or through such sweep out arrangement, shall not be covered under this purview and shall be solely covered under the insurance coverage of the respective Partner Bank.
The fixed deposit/term deposit will be opened with the Partner Bank, currently IndusInd Bank as per its terms:
Fixed deposit will be opened with the Partner Bank, currently IndusInd Bank as per its terms:
The terms and conditions should be read in conjunction to the detailed general Current Account terms and conditions outlined by the Partner Bank (currently Suryoday Bank (“SSFB”)) which are available at Terms and Conditions of link https://www.suryodaybank.com/assets/pdf/Terms_and_Conditions.pdf In case of conflict between the below-mentioned terms and conditions and the General Terms, the former shall prevail over the latter.
These Terms shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) and the terms pertaining to Savings Account (“Savings Account Terms”) presently listed at https://www.paytmbank.com/Terms&Conditions unless the General Terms and the Savings Account Terms conflict with the terms stated herein below:
1.1. Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:
“Account” shall mean savings account in the name of the Customer opened and operated with PPBL.
“Recurring Payment Standing Instruction” (“SI”) shall mean the instruction of or mandate of the Customer set on or in respect of the Account for processing payments for transactions that the Customer wants to process in favour of third parties as per the Frequency from time to time.
“Start Date” shall mean the effective date of the SI from which it starts to run on the Account.
“Due Date” shall mean the date on which the Standing Instruction shall be processed by PPBL.
“No. of Payments” shall mean the payments that the Customer wishes to process by way of SI in respect of the Account.
“End Date” shall mean the effective date of the expiry or the withdrawal or the cessation of the SI on the Account.
“Frequency” shall mean the pre-determined periodicity of weekly or monthly or quarterly basis as communicated by the Customer to PPBL in respect of the SI.
“Beneficiary” shall mean the party in whose favour the SI has been set by the Customer on his Account.
“Business Day” shall mean a day (other than a Saturday, Sunday or a public holiday) on which banks are generally open for business at New Delhi, India.
2. Setting up of a SI:
2.1 Any Savings Account holder of PPBL can set the SI on his Account.
2.2 The Customer can set multiple SIs on his Account.
2.3 SI registration shall be authenticated by the Customer by way of a passcode.
3. SI Management:
3.1 The SI shall be processed only on a Business Day and in the event of any SI falling due to be processed on a non-Business Day, the same shall be processed by PPBL on the next succeeding Business Day. However for avoidance of doubt, it is hereby clarified that any SI involving internal funds transfer amongst the accounts of PPBL shall be processed on a non-business day.
3.2 The Customer can set only one SI per Beneficiary.
3.3 The Customer can carry out the following actions in respect of the SI:
a. pause/temporarily disable the existing SI.
b. re-enable the existing paused SI.
c. revoke the existing SI.
3.4 The Customer hereby agrees and understands that the SI shall at all times be processed only subject to there being sufficient balance in the Account.
3.5 PPBL shall inform the Customer via SMS at his number last registered in PPBL’ records atleast two (2) days prior to the processing of the Transaction on the Due Date.
3.6 The Customer’s passbook on the Paytm App would reflect all the transactions being done in the Account.
3.7 The SI shall be processed as per the order of priority i.e. subject to the PPBL’s right to banker’s lien and/or any other right or interest available to PPBL and/or any other third party under a contract/agreement.
3.8 PPBL shall process any instructions received from the Customer with regard to modification, suspension or stoppage of the SI without assuming any liability.
3.9 The Customer hereby understands that upon the revocation of the SI by PPBL upon the Customer’s request, the Customer shall be required to reinitiate the entire process of setting a SI vis-à-vis the Beneficiary if the Customer is desirous of the same.
3.10 The Customer hereby understands that the Customer can revoke the SI atleast one Business Day prior to the Due Date. PPBL shall not be liable for any transactions that are processed on account of the failure of the Customer to revoke the SI within the above mentioned time period and that the processed transactions shall constitute valid and binding transactions on the Customer. Similarly, the Customer hereby also understands and agrees that the SI cannot be modified on the Due Date and any modification in the Due Date needs to be informed/updated to PPBL atleast one Business Day prior to the Due Date.
3.11 The Customer hereby agrees and understands that PPBL shall be processing the SI only on the basis of the bank account details of the Beneficiary provided by the Customer to PPBL and that PPBL shall not be responsible in any manner whatsoever to verify the name of the Beneficiary.
3.12 Limitation of Liability
PPBL assumes no responsibility and shall incur no liability if it is unable to effect the SI owing to any one or more of the following circumstances:
These Terms shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) and the terms pertaining to Savings Account (“Savings Account Terms”) presently listed at https://www.paytmbank.com/Terms&Conditions unless the General Terms and the Savings Account Terms conflict with the terms stated herein below:
Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:
PPBL assumes no responsibility and shall incur no liability if it is unable to effect the Transaction against the NACH Mandate owing to any one or more of the following circumstances:
These Terms shall be applicable to the Aadhaar Enabled Payment Services (“AePS”) provided by PPBL and same shall be read in conjunction with the General Terms and conditions governing the Accounts and Services of PPBL (“General Terms”) along with terms pertaining to Savings Account (“Saving Account Terms”) presently listed at https://www.paytmbank.com/Terms&Conditions unless the General Terms and the Saving Account Terms conflict with the terms stated herein below:
Unless indicated otherwise, the capitalized terms listed below shall have the following meaning:
Words or expressions used in this form, but not specifically defined herein shall have the respective meanings assigned to them by NPCI.
PPBL does not hold out any warranty and makes no representation about the quality of the AEPS Facility. While PPBL shall endeavor to promptly execute and process the Instructions of the Customer, PPBL shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law. The AePS Facility is provided on an "as is" basis with no representation, guarantee or warranty of any kind, either express or implied, as to its functionality. No warranty is provided that the app or website used for provision of the AePS facility will be free from defects or virus or that operation of the said app or website will be uninterrupted. Use of the app or website for AePS by the Customer is at the Customer’s own discretion and risk. PPBL shall not be liable for any loss, claim or damage suffered by the Customer and/or any other third party arising out of or resulting from failure of a AEPS transaction on account of time-out transaction i.e. where no response is received from NPCI or the beneficiary/issuer bank to the transaction request and/or where mobile number or account number of the beneficiary does not exist. Further, PPBL shall also not be liable for any loss, damage and/or claim arising out of or resulting from wrong beneficiary details, mobile number and/or account details being provided by the Customer. PPBL shall under, no circumstance, be held liable to the Customer if AEPS Facility access is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of PPBL. Illegal or improper use of the AEPS Facility shall render the Customer liable for payment of financial charges (to be decided by PPBL) or may result in suspension of the AEPS Facility to the Customer. All the records of PPBL generated by the transactions arising out of the use of the AEPS Facility, including the time the transaction is recorded shall be conclusive proof of the genuineness and accuracy of the transaction. For the protection of both the parties, and as a tool to correct misunderstandings, the Customer understands, agrees and authorises PPBL, at its discretion, and without further prior notice to the Customer, to monitor and record any or all telephone conversations between the Customer and PPBL and any of its employees or agents. PPBL expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the AEPS Facility.
The Customer hereby undertakes and agrees to indemnify at all times and hold harmless PPBL, NPCI and such other third party as PPBL or NPCI deems appropriate against all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs, awards, damages, losses and/or expenses however arising as a result of:
Customer shall also fully indemnify and hold harmless PPBL and NPCI against any loss, costs, expenses, demands or liability, whether direct or indirect, arising out of a claim by a third party pertaining to the use of AEPS Facility by the Customer.
Notwithstanding anything contained herein, PPBL’s aggregate liability for claims relating to the AEPS Facility, whether for breach or in tort including but not limited to negligence shall be in accordance with the Customer Compensation policy of PPBL listed on the website and as amended from time to time. Notwithstanding the foregoing and except for any liability which cannot by law be excluded or limited, PPBL shall not be liable for indirect, incidental, special, punitive or consequential damages, including without limitation, damages for loss of profits, business interruption, Interruption or stoppage to the Customer’s access to and/or use of the app/website, loss of goodwill or unauthorized access to information incurred by the Customer howsoever arising, whether framed as a breach of warranty, in tort, contract, or otherwise even if PPBL has been advised of the possibility of such damages.
The Customer may request for termination of the AEPS Facility at any time by giving a prior written notice of at least 30 (thirty) days to PPBL. The Customer will remain responsible for all the transactions made through the AEPS Facility until the time of such termination. PPBL may withdraw or terminate the AEPS Facility anytime either entirely or with reference to a specific AEPS Facility without assigning any reasons whatsoever. PPBL may suspend or terminate the AEPS Facility without prior notice if the Customer has breached any of these Terms.
PPBL has the absolute discretion to amend or supplement any of the Terms as stated herein at any time and will endeavor to give prior notice of fifteen days for such changes wherever feasible. By his/her continuous use of the AEPS Facility, the Customer shall be deemed to have accepted the updated terms and conditions. Any provision of these Terms, which is prohibited or unenforceable in any jurisdiction, shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms or affect such provision in any other jurisdiction. PPBL shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the Account(s) to the extent of all outstanding dues, whatsoever, arising as a result of the AEPS Facility extended to and/or used by the Customer.
These terms shall apply to any instruction and/or request received by the Bank from time to time for operation of the said Account/s including but not limited to the payment of monies there-from or otherwise to the debit or credit of the said Account/s and/or during the course of providing the banking products and /or services so offered by the Bank and/or by its partners and/or received by the Customer on account of the banker-customer relationship with the Bank and/or received from any business partner through API integration in the course of any business partnership collaborative arrangement and/or received from a service provider / vendor through API integration so arising out of a service provider arrangement in order to facilitate the provision of the banking products and/or services (“API Recipient(s)”)through an Application Programming Interface provided or exposed by or granted access by PPBL to the API Recipients (“PPBL API”) in the course of PPBL’s day to day business for the purposes of automating their banking needs and for executing the same 24 X7 ; and for these purposes the API Recipients shall request the Bank to allow the API Recipients to give requests, directions or instructions through PPBL API integration.
“PPBL API Services" shall mean the provision of data/information and/or processing of transaction(s) and/or rendering of service(s) and/or function(s) accessible through or performed by PPBL API in accordance with these terms and/or any other agreement executed between PPBL and the API Recipient from time to time.
“Fees” shall mean any charges/fees as charged by PPBL from the API Recipient including the one-time charge that is payable for integration of PPBL API with API Recipients’ systems and/or per transaction fees and/or charges in relation to the various banking products/services/payment channels being provided via PPBL API to the API Recipients as specified on PPBL’s website or any charges for updation, modification or Customization of PPBL API and/or any charges as mutually agreed from time to time between PPBL and API Recipients.
“Customization” shall mean any modification, development, enhancements and/or any change in relation to PPBL API as may be requested and desired by the API Recipient as per its business and/or operations requirement and the same being agreed to by PPBL.
“Documentation” shall mean the documentation, specifications, written instructions or explanatory material or information, data, drawings, specifications, documentation, software listings, source or object code related to the installation, operation, use or maintenance of the PPBL API and any subsequent versions thereof that the API Recipients may receive from PPBL.
“Planned Downtime” shall mean the scheduled and planned maintenance and/or downtime of PPBL API and/or any disaster recovery drill activity for any banking products/services/payment channels undertaken by PPBL.
“PPBL API Defect” shall mean the failure of the PPBL API to perform in all material respects and/or non-functioning of the PPBL API(s) so integrated with any API(s) of the API Recipients in accordance with its specifications so provided by PPBL from time to time.
“Intellectual Property Rights” means all tangible and intangible and now known or hereafter existing (i) rights associated with works of authorship, including but not limited to copyrights, moral rights, and mask-works, API signature (ii) trademark and trade name rights and similar rights, (iii) trade secret rights, (iv) patents, designs, algorithms and other industrial property rights, (v) all other intellectual and industrial property rights, whether arising by operation of law, contract, license, or otherwise, and (vi) all registrations, initial applications, renewals, extensions, continuations, divisions or reissues hereof now or hereafter in force (including any rights in any of the foregoing).
"Instruction" shall mean any such request, direction or instruction intimated to the Bank from time to time through PPBL API by way of integration with the API Recipients’ systems.
1. API Recipient acknowledges that PPBL is the owner and/or lawful licensor of all Intellectual Property Rights associated with the PPBLAPI. PPBL does not grant any rights to or ownership of PPBLAPI to API Recipient. API Recipient further acknowledges that PPBL retains all right, title and interest in PPBL API and Documentation and in all improvements, enhancements, modifications, including all rights to patent, copyright and trade secret, whether such efforts are independent or in conjunction with the API Recipient. API Recipient agrees and confirms that PPBL has only granted a limited and restricted right to the API Recipients to use PPBL API for the business purposes detailed at un-numbered para above and that the use of the same for any other purpose is strictly prohibited without the written approval of PPBL. API Recipient declares that the API Recipient has no right, title or interest of any nature whatsoever in PPBL API except to the extent of the right to use to the API Recipient by PPBL. API Recipient understands that any act done or any claim made by API Recipient in respect of PPBL API which is in excess of or in any manner contrary to, the said license granted to us shall amount to infringement of the rights of PPBL therein, and the API Recipient irrevocably undertakes not to do any such act or make any such claim.
2. The API Recipient acknowledges and is well aware that sending information by PPBL API may not be a secure means of sending information and that the same entails the risks that Instructions sent through PPBL API may be fraudulently or mistakenly written, altered or sent or not be received in whole or in part by the intended recipient or may be read or be known to an unauthorized person in which case PPBL shall not be responsible in any manner whatsoever including but not limited to breach of confidentiality. The API Recipient declares and confirms that the API Recipient has for its own convenience and after being fully aware of and having duly considered the risks involved (which risks and consequences shall be borne fully by the API Recipient having availed of the PPBL API services) has agreed to avail of the PPBL’s API.
3. PPBL may (but shall not be obliged to) act as aforesaid without inquiry as to the authenticity of any Instruction and may treat the same as fully authorised by and binding on the API Recipient. The Instructions shall, upon receipt by PPBL conclusively constitute, irrespective of whether or not it is in fact initiated or transmitted by the API Recipient, the API Recipient 's mandate to PPBL to act or omit to act in accordance with the Instructions and PPBL shall be entitled to rely on the veracity thereof without any further inquiry notwithstanding that such Instruction may have been authorised or transmitted in error or fraudulently or may otherwise not have been authorised by or on behalf of the API Recipient or may have been altered, misunderstood or distorted in any manner in the course of communication provided that PPBL in good faith, believed the Instruction to be genuine at the time it was acted upon.
4. Notwithstanding anything contained herein or elsewhere, PPBL shall not be bound to act in accordance with the whole or any part of the Instructions and may in its sole discretion and exclusive determination, and without being required to give any notice or assign reason, decline or omit to act pursuant to any Instruction, or defer acting in accordance with any Instruction, and the same shall be at the API Recipient's risk and PPBL shall not be liable for the consequences of any such refusal or omission to act or deferment of action. The API Recipient confirms that the API Recipient shall not hold PPBL responsible or liable for any loss on any grounds whatsoever incurred by the API Recipient pursuant to PPBL not being able to act on the basis of an Instruction transmitted by PPBL API for any reason whatsoever.
5. API Recipient understands and agrees that the API Recipient shall be liable for the payment of all the Fees in relation to the PPBL API Services. PPBL shall be entitled to directly debit the Fees from the API Recipients’ bank account on a monthly basis. The API Recipient shall be liable to pay such interest at the rate as deemed fit by PPBL on the outstanding and/pending Fees due to any delay or default on the part of the API Recipient. PPBL reserves the right to revise the Fees in relation to PPBL API Services subject to prior written notice to the API Recipient. PPBL shall be also entitled to recover the Fees in accordance with PPBL’s General terms and conditions.
6. API Recipient shall not assign, delegate, reproduce, lease, transfer or disclose, in whole or in part, and/or sub-delegate its rights or obligations in relation to the PPBL API Services to any third party in any manner whatsoever without the prior written approval of PPBL.
7. PPBL shall endeavor to provide prior intimation of the Planned Downtime to the API Recipient.
8. API Recipient understands and agrees that the API Recipient may be required to enter or execute separate agreements as PPBL may require which shall govern the additional terms and conditions governing the API Recipient’s use of PPBL API for any specific purpose.
9. PPBL shall make the PPBL API and Documentation available to the API Recipient so that API Recipient may use for the limited business purposes. PPBL may at any time, in its sole discretion, update, modify, delete, change, replace or discontinue the PPBL API or Documentation, or API Recipient’s access to the PPBL API or continue to use the PPBL API Services, at any time at its sole discretion. API Recipient agrees that any modification, change or deletion made by PPBL to the PPBL API or these terms shall be binding on the API Recipient, in the event of the API Recipient continuing to using the PPBL API.
10. API Recipient shall not modify, hide, side-step or deactivate the PPBL API and/or PPBL API Services in any manner whatsoever and/or disrupt, hinder, restrict or unfavorably effect the access to or use of the PPBL API and/or PPBL API Services by PPBL or any third parties and/or shall not allow any unauthorized person/entity to access the PPBL API and/or PPBL API Services unless expressly authorized otherwise in any separate agreement executed between PPBL and the API Recipient from time to time, and/or shall not infringe, misuse, or claim ownership of Intellectual Property Rights lawfully licensed or owned by PPBL and/or shall not transmit any viruses, malicious codes, harmful codes, through the PPBL API integration or the API Recipient’s access to or use of the PPBL API and/or PPBL API Services and/or shall not use the PPBL API and/or PPBL Services for any unlawful/unethical/inappropriate/unauthorised purposes.
11. API Recipient shall not alter, change, disassemble, decompile, reverse engineer, copy the PPBL API (in whole or in part) and/or not sell, rent, lend or part with the PPBL API to any third party for profit or otherwise.
12. The API Recipient accepts and acknowledges that the PPBL API and the Documentation are being provided by PPBL on "as is" basis and that to the maximum extent as permitted by law, PPBL expressly disclaims all and any kind of warranties, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, security, reliability, timeliness, availability or performance of PPBL API and PPBL API Services. PPBL shall not be liable to the API Recipient for any PPBL API Defects and/or Planned Downtime or unplanned downtime.
13. The API Recipient acknowledges that post such release of any new and/or updated and/or revised versions of PPBL API, the API Recipient shall forthwith install the same at their end and ensure usage of such new and/or updated and/or revised versions only. The API Recipient further acknowledges any continued usage of the outdated or old versions of the PPBL API shall be at the risk and liability of API Recipient alone.
14. API Recipient hereby agree that in case of processing of Instruction or request, PPBL reserves the right to recover from the API Recipient, any such excess amounts that may have been credited to the API Recipient due to operational or technical issues at PPBL’s / API Recipient’s end.
15. The API Recipient shall ensure that prior to and no later than at the time of accessing and/or using the PPBL API and/or PPBL API Services shall implement all the necessary cyber security measures in place to protect the transactional, personal sensitive data, customer and/or any information belonging to PPBL, PPBL’s customers, PPBL’s business partners and/or PPBL’s service providers, which are provided, accessed, processed or transmitted through the PPBL API and/or PPBL API Services and stored with PPBL and/or with the API Recipient.
16. The API Recipient agrees to report every cyber security incident arising out of cyber security breach to PPBL in the format as indicated by PPBL and duly signed by the API Recipients’ authorized signatory or concerned senior officials of rank not below than head of department, within two (2) to six (6) hours of occurrence of such cyber security breach.
17. The API Recipient shall protect, defend, indemnify and hold harmless PPBL, its employees, officers, directors, agents or representatives from and against any and all liabilities, damages, fines, penalties and costs (including legal costs and disbursements) arising from or relating to breach of these terms and/or breach of any applicable laws/regulations.
18. In no event shall PPBL be responsible to the API Recipient for any loss or demand whether indirect, incidental, and consequential or otherwise, that may arise out of the use of the PPBL API including, but not limited to, loss of profits, loss of data, lost revenue or costs of procurement of backup or alternative services.
19. API Recipient hereby acknowledges and understands that all the credentials such as API signature, password, secret keys and IDs are confidential and are to be used by API Recipient only and API Recipient shall not share these credentials to any third party for any reason. In case of compromise of secret keys, the API Recipient shall forthwith inform PPBL of the same so that necessary action can be taken by PPBL accordingly. The API Recipient is required to place a request for issuance of fresh secret keys.
20. API Recipient hereby agrees that in the event of the API Recipient does not avail of the maker-checker functionality of the API Banking, then the API Recipient agrees and understands that there may be additional risks and consequences involved in the processing of the transactions and/or provision of the PPBL API Services. API Recipient hereby acknowledges that the said risks have already been informed and explained by PPBL to the API Recipient. API Recipient understands that in such scenario, it is critical for the API Recipient to build the requisite safeguards / controls at its end .
21. API Recipient hereby undertakes to perform status check at exponential intervals. The status updates shall be at the sole discretion of PPBL.
22. API Recipient hereby understands that PPBL shall be entitled to suspend the performance of PPBL API Services in the event of the same giving rise to security risks or puts the continuity of PPBL’s business operations at risk as soon as such event occurs or as soon as it becomes aware of it and for as long as such event persists.
23. PPBL shall also perform the status check of any pending request at exponential intervals as per the API Recipient.
24. PPBL shall also endeavor to build the appropriate retries in case of the API failures.
25. API Recipient shall implement the PPBL APIs as per PPBL guidelines and also as per the product specifications as provided by PPBL and API Recipient shall not share these credentials of such API with anyone.
26. PPBL shall regenerate the fresh secret keys to API Recipient in case of expiry and/or compromise of the secret keys and the earlier secret keys so provided by PPBL shall be blacklisted by the API Recipient immediately.
27. The API Recipient agrees and accepts that PPBL shall at its sole discretion be entitled to restrict and/or suspend the API Recipient’s access to PPBL API and/or PPBL API Services and/or disable the PPBL API without any prior notice thereof to the API Recipient and without liability for such suspension or termination, upon: (i) information or belief that the API Recipient has committed breach of these terms and as required by any applicable law or regulation. Notwithstanding this, PPBL reserves the right to terminate this arrangement with or without cause upon thirty (30) days prior written notice to the API Recipient. In the event of such termination becoming effective, the API Recipient understands that all usage of PPBL API pursuant to this arrangement shall be forthwith discontinued or stopped and all the PPBL API and the related information stored or in the custody of the API Recipient shall be returned immediately with a confirmation from the API Recipient to this effect issued in writing to PPBL. However, any such termination shall not affect anything done or any rights or liability accrued or incurred prior to the termination of this arrangement.
These terms shall apply to any instruction and/or request received by the Bank from time to time for operation of the said Account/s including but not limited to the payment of monies and/or updation of such payments there-from or otherwise to the debit or credit of the said Account/s and/or during the course of providing the banking products and /or services so offered by the Bank and/or by its partners and/or received by the Customer on account of the banker-customer relationship with the Bank and/or received from any business partner through API integration in the course of any business partnership collaborative arrangement and/or received from a service provider / vendor through API integration so arising out of a service provider arrangement in order to facilitate the provision of the banking products and/or services. These terms shall apply to the APIs which are provided by or exposed by the service providers and/or vendors and/or business partners and/or customers of PPBL (“API Providers”) to PPBL or in the course of facilitating the provision of banking products and/or services through an Application Programming Interface provided or exposed by or granted access by API Providers to PPBL (“API Provider’s API”).
“API Provider API Services" shall mean the provision of data/information and/or processing of transaction(s) and/or rendering of service(s) and/or function(s) accessible through or performed by API Provider’s API in accordance with these terms and/or any other agreement executed between PPBL and the API Provider from time to time.
“Fees” shall mean any charges/fees as charged by PPBL from the API Provider including the one-time charges that is payable for the integration of the API Provider’s API with the PPBL systems and/or charges in relation to operationalizing the various banking products/services being provided via API Provider’s API to PPBL as specified PPBL’s website or any charges for updation modification or customization of API Provider’s API and/or any changes as mutually agreed from time to time between PPBL and API Provider.
“Customization” shall mean any modification, development, enhancements and/or any change in relation to API Providers API as may be requested and desired by PPBL as per its business and/or operations requirement.
“Documentation” shall mean the documentation, specifications, written instructions or explanatory material or information, data, drawings, specifications, documentation, software listings, source or object code related to the installation, operation, use and maintenance of the API provider’s API and any subsequent versions that PPBL may receive from and/or share with the API Provider.
“Planned Downtime” shall mean the scheduled and planned maintenance and/or downtime of API Provider’s API and/or any disaster recovery drill activity for any banking products/services/payment channels undertaken by PPBL.
“API Provider’s API Defect” shall mean the failure of the API Provider’s API to perform in all material respects and/or non-functioning of the of the API Provider’s API (s) so integrated with any API(s) of PPBL in accordance with its specifications so provided by from time to time.
“Intellectual Property Rights” means all tangible and intangible and now known or hereafter existing (i) rights associated with works of authorship, including but not limited to copyrights, moral rights, and mask-works, API signature (ii) trademark and trade name rights and similar rights, (iii) trade secret rights, (iv) patents, designs, algorithms and other industrial property rights, (v) all other intellectual and industrial property rights, whether arising by operation of law, contract, license, or otherwise, and (vi) all registrations, initial applications, renewals, extensions, continuations, divisions or reissues hereof now or hereafter in force (including any rights in any of the foregoing).
"Instruction" shall mean any such request, direction or instruction intimated to the Bank from time to time through API Provider’s API by way of integration with PPBL’s systems or may be intimated through Bank from time to time through PPBL’s systems by way of integration with API Provider’s API.
1. PPBL acknowledges that API Provider is the owner and/or lawful licensor of all Intellectual Property Rights associated with the API Provider’s API. API Provider does not grant any rights to or ownership of API Provider’s API to PPBL. PPBL further acknowledges that API Provider retains all right, title and interest in API Provider’s API and Documentation and in all improvements, enhancements, modifications, including all rights to patent, copyright and trade secret, except where API Provider’s API has been developed and implemented as per the inputs or any specification given by PPBL or where such efforts are independent or in conjunction with PPBL as the API Provider’s API has been developed or implemented as per inputs of PPBL. .
2. The API Provider acknowledges and is well aware that sending information API Provider’s API may not be a secure means of sending information and that the same entails the risks that Instructions sent through API Provider’s API may be fraudulently or mistakenly written, altered or sent or not be received in whole or in part by the intended recipient or may be read or be known to an unauthorized person in which case PPBL shall not be responsible in any manner whatsoever including but not limited to breach of confidentiality. The API Provider declares and confirms that API Provider has for its own convenience and after being fully aware of and having duly considered the risks involved (which risks and consequences shall be borne fully by API Provider providing the API Provider’s API) has agreed to provide the API Provider’s API.
3. PPBL may (but shall not be obliged to) act as aforesaid without inquiry as to the authenticity of any Instruction and may treat the same as fully authorised by and binding on the API Provider. The Instructions shall, upon receipt by PPBL conclusively constitute, irrespective of whether or not it is in fact initiated or transmitted by the API Provider, the API Provider’s mandate to PPBL to act or omit to act in accordance with the Instructions and PPBL shall be entitled to rely on the veracity thereof without any further inquiry notwithstanding that such Instruction may have been authorised or transmitted in error or fraudulently or may otherwise not have been authorised by or on behalf of the API Provider or may have been altered, misunderstood or distorted in any manner in the course of communication provided that PPBL in good faith, believed the Instruction to be genuine at the time it was acted upon.
4. Notwithstanding anything contained herein or elsewhere, PPBL shall not be bound to act in accordance with the whole or any part of the Instructions and may in its sole discretion and exclusive determination, and without being required to give any notice or assign reason, decline or omit to act pursuant to any Instruction, or defer acting in accordance with any Instruction, and the same shall be at the API Provider’s risk and PPBL shall not be liable for the consequences of any such refusal or omission to act or deferment of action. The API Provider confirms that the API Provider shall not hold PPBL responsible or liable for any loss on any grounds whatsoever incurred by the API Provider pursuant to PPBL not being able to act on the basis of an Instruction transmitted by API Provider’s API for any reason whatsoever.
5. API Provider understands and agrees that the API Provider shall be liable for the payment of all the Fees in relation to the API Provider Services. PPBL shall be entitled to directly debit the Fees from the API Provider’s bank account on a monthly basis. The API Provider shall be liable to pay such interest at the rate as deemed fit by PPBL on the outstanding and/pending Fees due to any delay or default on the part of the API Provider. PPBL reserves the right to revise the Fees in relation to API Provider Services subject to prior written notice to the API Provider. PPBL shall be also entitled to recover the Fees in accordance with PPBL’s General terms and conditions.
6. API Provider shall not assign, delegate, reproduce, lease, transfer or disclose, in whole or in part, and/or sub-delegate its rights or obligations in relation to the API Provider API Services to any third party in any manner whatsoever without the prior written approval of PPBL.
7. API Provider shall endeavor to provide prior intimation of the Planned Downtime to the PPBL.
8. API Provider understands and agrees that the API Provider may be required to enter or execute separate agreements as PPBL may require which shall govern the additional terms and conditions governing the API Provider’s provision of API Provider’s API for any specific purpose.
9. API Provider can modify/upgrade the API Provider’s API and/or API Provider API Services in case it identifies any security enhancement/performance improvement that needs to be done on the API. However, API Provider shall not modify, hide, side-step or deactivate the API Provider’s API and/or API Provider API Services in any manner whatsoever that disrupt, hinder, restrict or unfavorably effect the access to or use of the API Provider API Services and/or API Provider’s API by PPBL. API Provider shall not transmit any viruses, malicious codes, harmful codes, through the API Provider’s API integration or API Provider’s provision of API Provider’s API.
10. API Provider may at any time request PPBL to update, modify, delete, change, replace or discontinue and any customization the API Provider’s API or Documentation, well acceptance of such request can be made at the sole discretion of PPBL.
11. PPBL shall not be liable to the API Provider for any API Provider’s API Defects and/or Planned Downtime or unplanned downtime.
12. The API Provider warrants that the API Provider’s API materially confirm to requirements stipulated by PPBL for provision of facilitating the provision of banking products and/or services.
13. The API Provider acknowledges that the API Provider shall forthwith furnish to PPBL the new and/or updated and/or revised versions of API Provider’s API for PPBL to install the same at their end and ensure usage of such new and/or updated and/or revised versions. The API Provider further acknowledges any failure to or delay to furnish the new and/or updated and/or revised versions of API Provider’s API shall be at the risk and liability of API Provider alone.
14. The API Provider shall ensure that prior to and no later than at the time of providing the API Provider API to PPBL, the API Provider shall implement all the necessary cyber security measures in place to protect the transactional, personal sensitive data, customer and/or any information belonging to PPBL, PPBL’s customers, PPBL’s business partners and/or PPBL’s service providers, which are provided, accessed, processed or transmitted through the API Provider API/API Provider API Services and stored with PPBL and/or with the API Provider.
15. The API Provider agrees to report every cyber security incident arising out of cyber security breach to PPBL in the format as indicated by PPBL and duly signed by the API Provider’s authorized signatory or concerned senior officials of rank not below than head of department, within two (2) to six (6) hours of occurrence of such cyber security breach.
16. The API Provider shall protect, defend, indemnify and hold harmless PPBL, its employees, officers, directors, agents or representatives from and against any and all liabilities, damages, fines, penalties and costs (including legal costs and disbursements) arising from or relating to breach of these terms and/or breach of any applicable laws/regulations.
17. In no event shall PPBL be responsible to the API Provider for any loss or demand whether indirect, incidental, and consequential or otherwise, that may arise out of the use of the API Provider API including, but not limited to, loss of profits, loss of data, lost revenue or costs of procurement of backup or alternative services.
18. API Provider hereby acknowledges and understands that all the credentials such as API signature, password, secret keys and IDs are confidential and are to be used by PPBL only and API Provider shall not share these credentials to any third party for any reason. In case of compromise of secret keys, the API Provider shall forthwith inform PPBL of the same so that necessary action can be taken by PPBL accordingly. The API Provider is required to provide and issue a fresh secret keys if requested by PPBL. .
19. API Provider hereby understands that PPBL shall be entitled to suspend the performance of API Provider API Services in the event of the same giving rise to security risks or puts the continuity of PPBL’s business operations at risk as soon as such event occurs or as soon as it becomes aware of it and for as long as such event persists. In addition, PPBL shall entitled to suspend the performance of API Provider API Services, where there is some technical or security issues in API Provider’s API by giving notice to rectify such issues within the given time period.
20. PPBL shall also endeavor to build the appropriate retries in case of the API failures.
21. API Provider shall implement the API Provider’s API as per PPBL guidelines.
22. API Provider shall regenerate the fresh secret keys to PPBL in case of expiry and/or compromise of the secret keys and the earlier provided secret keys shall be blacklisted by the API Provider immediately.
23. The API Provider agrees and accepts that PPBL shall at its sole discretion be entitled to discontinue the usage of the API Provider’s API or terminate the API Provider’s API without any prior notice thereof to the API Provider and without liability for such discontinuance or termination, upon: (i) information or belief that the API Provider has committed breach of these terms and as required by any applicable law or regulation. Notwithstanding this, PPBL reserves the right to terminate this arrangement with or without cause upon thirty (30) days prior written notice to the API Provider. In the event of such termination becoming effective, the API Provider understands that all provision of API Provider API Services pursuant to this arrangement shall be forthwith discontinued or stopped and all the API Provider API and the related information stored or in the custody of the API Provider shall be returned immediately with a confirmation from the API Provider to this effect issued in writing to PPBL. However, any such termination shall not affect anything done or any rights or liability accrued or incurred prior to the termination of this arrangement. API Provider agrees and accepts that PPBL shall have right to retain the data after the termination subject to legal and/or regulatory requirements.
The API Recipient hereby agrees and understand that the following terms pertaining to the Application Program Interface (“API”) as displayed below shall be applicable in respect of the API facility availed by the API Recipient and the same shall be read in conjunction with the Paytm Payment Bank Limited’s (“PPBL”) General Terms and Conditions and API Terms and Conditions as set out above.
1. Representations and Warranties
For availing the API’s the API Recipient hereby represents and warrants that:
2. Terms and Conditions governing the API’s;
The Customer hereby agrees and understands that the following terms pertaining to Net-banking services and Net-banking panel (collectively referred to as “Net-banking Services”) shall be read in conjunction with the Paytm Payment Bank Limited’s (“PPBL”) Current/Nodal Account (“Account”), terms and conditions/relevant substantive documentation (“Account Terms and Conditions”) and API Banking terms and conditions and VAN terms and conditions. In the event of any conflict and contradiction in the terms and conditions contained below and the Account Terms and Conditions the later shall prevail. By accessing and/or using the Net-Banking Services, the Customer hereby acknowledges and accepts these terms & conditions as mentioned hereinbelow;
1. Customer acknowledges that the Net-banking Services offered by PPBL provides access to Account information, products and other services such as balance enquiry, transaction details of the Account, statement of Account, transfer of funds, bill payment and such other services as PPBL may decide to provide from time to time through the Net-banking panel. PPBL at its sole discretion may also make additions/ deletions/modifications to the Net-Banking Services being offered through the Net-Banking panel.
2. Customer understands that it shall be provided default access to the Net-banking panel on opening of the Account with PPBL and PPBL may from time to time provide such services, offerings or such other enhancements as may be developed by PPBL from time to time. The Customer can access the Net-banking panel via the link shared through the medium of email/sms by PPBL after the successful onboarding of the Customer and the Customer shall be required to log in with his Paytm password and login credentials and set a passcode of 4 digits which shall be used for performing such actions like viewing statement etc. and/or undertaking transactions through the Net-banking panel.
3. The Customer shall at all times keep the log in credentials, password and passcode safe and secure at all times and shall not disclose the same to any other person. The passcode set by the Customer can be changed from the Net-banking panel itself.
4. The Customer shall not use or permit to use Net-banking Service for any illegal, fraudulent, dishonest or improper purposes and shall inform PPBL promptly in case of any fraudulent or illegal or unauthorized access to the Net-banking panel.
5. The Customer agrees and acknowledges that PPBL shall in no way be held responsible or liable if the Customer incurs any loss as a result of compromise of User-id and password by the Customer itself or due to data theft or due to any malware, virus or social engineering attack or cyber-attack resulting in hacking and/or compromise of the systems of the Customer or the Customer has failed to follow the Net-banking Service instructions as notified by PPBL from time to time. Customer agrees to keep PPBL indemnified at all times and hold harmless in the event of occurrence of the above mentioned scenarios.
6. The Customer acknowledges that if any third party gains any unauthorized access to the Net-banking Services, the Customer will be responsible and shall at all times keep PPBL indemnified against any liability, costs or damages arising out of claims or suits by such third parties based upon or relating to such access and use.
7. The Customer must:
8. Customer accepts and acknowledges that he will be responsible for providing the correct account number / other particulars of the beneficiary for the fund transfer request and/or relevant information for processing of financial/non-financial transactions. In no case, PPBL will be held liable for any erroneous transactions incurred arising out of or relating to the Customer entering wrong/incorrect/incomplete account number, information of the beneficiary and/or any other particulars that are factually incorrect/inaccurate/incomplete. Also, in no case, PPBL will be held liable for any erroneous transactions incurred arising out of or relating to the Customer entering any incomplete or undecipherable or unreadable or erroneous inputs keyed in by the Customer. In case of any wrongful or erroneous transfer the Customer shall follow the procedure prescribed by PPBL from time to time and shall at all times keep PPBL indemnified against any loss, suit or threat of suit.
9. PPBL shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond the reasonable control of PPBL.
10. Customer acknowledges that there might be delays or non-availability of certain Net-banking Services on the Net-banking panel due to any scheduled or unscheduled downtime in the systems of PPBL. Customer shall be duly informed about any scheduled downtime or updates that might lead to the Net-banking Services being hampered via email/sms.
11. Customer acknowledges that PPBL may impose the limits for carrying out various kinds of funds transfer or any other services through the Net-banking Services from time to time and may be updated on https://www.paytmbank.com/ratesCharges. For instance, PPBL may impose transaction restrictions upon the Customer and the Customer hereby undertakes to be bound by such limits imposed and shall strictly comply with them.
12. The Customer shall maintain secrecy of all confidential information and shall ensure that the same is not disclosed to any person voluntarily, accidentally or by mistake. Customer agrees and acknowledges that any loss, damage or liability caused or suffered due to disclosure confidential nature shall be borne by the Customer solely. PPBL shall not be liable for any unauthorized transaction(s) occurring through the use of Net-Banking Services which can be attributed to the fraudulent, dishonest or negligent conduct of the Customer or any other third party or otherwise.
13. The Customer undertakes to inform PPBL promptly in case of any fraudulent or wrongful activity that might have happened through the Net-banking panel due to any unauthorized access to the panel. The Customer shall refrain from accessing the Net-banking panel from public locations/systems/infrastructure like browsing centers etc. which are susceptible for hacking of passwords and other misuse. In any such case, the Customer will be solely responsible for any liability, costs and damages arising out of such hacking or misuse.
14. Customer acknowledges that the instructions given via the Net-banking panel shall be effective only when such instruction are in accordance with the prescribed format as provided on the Net-banking panel. PPBL shall have no obligation to verify the authenticity of any transaction/instruction received from the Customer through the Net-banking panel. While PPBL shall endeavor to carry out the instructions promptly, it shall not be responsible for any delay in carrying on the instructions due to any reason whatsoever, including due to failure of operational systems or any requirement of law.
15. The Customer acknowledges that the Net-banking Services and all such products and services offered via the Net-banking panel are the proprietary property of PPBL and/or lawfully licensed/distributed under the relevant third party arrangements and shall in no manner violate the related IPR of PPBL and/or third party financial product providers during the usage of the Net-banking services. Customer acknowledges that the permission given by PPBL to access the Net-banking Services will not convey any proprietary or ownership rights in the app and/or panel and the Customer shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying Net-banking Services or the Net-banking panel to create any derivative product/software/copies of the software based on the same.
16. The Customer agrees and acknowledges that the Net-banking Services being provided by PPBL may not be uninterrupted or error free or free from any virus or other malicious destructive or corrupting code, program or macro. The Customer also understands and acknowledges that there may be downtime, network congestion, outages, scheduled maintenance, or such other events beyond the reasonable control of PBBL and PPBL shall not be responsible for the same. PPBL hereby specifically disclaims any representations, endorsements, guaranties, or warranties, express or implied, including, but not limited to, the implied warranty of sale-ability or fitness for a particular purpose and non-infringement of intellectual property rights.
17. The Customer acknowledges that PPBL reserves the right to recall or block the Net-banking services of the Customer if the Customer is found in violation of the terms and conditions. PPBL reserves the right to block or not process transactions/Account/panel/Services if it suspects fraud in the Account as a precautionary measure and shall inform the Customer about the same.
18. The Customer undertakes to inform PPBL from time to time in case of change in details, termination, resignation etc. of the authorized representatives and provide such necessary and appropriate details and/or documents in relation to the authorized representatives to PPBL promptly so as to enable PPBL to block/revoke/modify the access to Net-banking Services of such authorized representative. Customer shall keep PPBL indemnified at all times against any actions undertaken by the authorized representative till the time the details are not updated in the systems of PPBL.
The Customer hereby agrees and understands that the following terms pertaining to Employee Management Panel (“Panel”) housed in the Net-banking panel provided by Paytm Payment Bank Limited’s (“PPBL”) shall be read in conjunction with the Net-Banking terms and conditions (“Bank Terms”).
By accessing and/or using the Panel, the Customer hereby acknowledges that the Customer has read, understood and agrees to these terms & conditions as mentioned herein below. The Customer hereby acknowledges that PPBL is providing a banking solution to the Customer at the Customer’s request for purposes in relation to the salary account (“account”) acceptance arrangement including but not limited to viewing and allowing linking or de-linking of the accounts opened for the Customer’s employees and to download such data files from the Panel. Customer for the terms and conditions contained herein shall mean and include such entity/corporate/organization who has entered into a salary account arrangement with PPBL.
1. Customer acknowledges that the access to the Panel shall be provided by PPBL to the Customer’s authorized personnel communicated from time to time and subject to completion of the formalities as stipulated by PPBL from time to time including but not limited to execution of such agreement and/or letter of intent between PPBL and the Customer pertaining to salary account acceptance arrangement and/or submission of all relevant documents/corporate authorizations.
2. Customer acknowledges that only the persons added as authorized persons can access the Panel with their log-in credentials and password and the access to the Panel shall be provided subject to fulfillment of the formalities as required by PPBL from time to time and provision of information like name, phone number and account number of the PPBL account holder.
3. Customer acknowledges that PPBL may levy fees/charges on the Customer towards the Panel so being provided by PPBL.
4. Customer hereby understands and agrees that the Panel so being provided by PPBL may not be uninterrupted or error free or free from any virus or other malicious destructive or corrupting code, program or macro. The Customer also understands and acknowledges that there may be downtime, network congestion, outages, scheduled maintenance, or such other events beyond the reasonable control of PBBL and PPBL shall not be responsible for the same. PPBL hereby specifically disclaims any representations, endorsements, guaranties, or warranties, express or implied, including, but not limited to, the implied warranty of sale-ability or fitness for a particular purpose and non-infringement of intellectual property rights.
5. Customer hereby agrees that any usage of the Panel shall be at the sole risk of the Customer and the Customer shall not share the log-in password and id credentials with any third party and shall at all times keep the same safe and shall report to PPBL in case of any loss or theft.
6. Customer undertakes to inform PPBL promptly in case the authorized person leaves the organization for initiation of appropriate action by PPBL. Customer shall not hold PPBL liable for any misuse by its persons of the Panel and shall keep PPBL indemnified at all times against any claims, suits, threat of suit, notices losses or actions due to usage of the Panel by Customers personnel.
7. Customer shall ensure that all the authorized persons having access to the Panel abide by the terms and conditions entailed herein.
8. Customer acknowledges that PPBL reserves the right to revoke or block access to the Panel or undertake such appropriate action if the Customer is found in violation of the terms and conditions governing the same or in case of any violation of the applicable laws and/or any negligence, misconduct and/or fraud by the authorized person(s).Customer acknowledges that any mismatch in the account numbers, amounts and names of the beneficiaries is it’s sole liability and PPBL will not be responsible for any mismatch between the details given in Panel and details filled by the authorized person(s).
9. Customer shall promptly share all such information as may be required by PPBL from time to time in the manner as requested by PPBL.
For the Privacy Policy, please click here
Disclaimer: "In the event of any conflict between the terms and conditions of the PPBL in English language listed at https://www.paytmbank.com/Terms&Conditions and the translated version of the terms and conditions in concerned local language updated on PPBL website, the English version shall prevail.”
ये शर्तें पीपीबीएल के नियमों और सेवाओं को नियंत्रित करने वाले सामान्य नियम एवं शर्तों ("सामान्य शर्तों") और ग्राहक द्वारा पहले ही स्वीकार कर ली गईं एकल-साइन-ऑन आईडी (एसएसओआईडी) नियम एवं शर्तों के संयोजन में पढ़ीं जाएंगी और पीपीबीएल द्वारा जारी किए गए वॉलेट पर लागू होंगी जब तक कि सामान्य शर्तें यहाँ नीचे दी गई शर्तों से विरूद्ध न हों:
A.1. पात्रता
1.1 जब तक कि अन्यथा इंगित न किया गया हो, नीचे सूचीबद्ध शब्दों के निम्न अर्थ होंगे:
इन शर्तों को खातों और PPBL की सेवाओं को नियंत्रित करने वाले सामान्य नियमों और शर्तों ("सामान्य शर्तें") और वॉलेट के नियमों और शर्तों ("वॉलेट शर्तें") के साथ पढ़ा जाएगा और जब तक कि सामान्य शर्तों और वॉलेट की शर्तों का नीचे बताई गई शर्तों से कोई टकराव नहीं है, PPBL द्वारा उपलब्ध कराए गए विभिन्न सब-वॉलेट पर लागू होंगे:
(ये ग्राहक या तो स्टैंडअलोन ग्राहक होते हैं या किसी एंटाइटी के कर्मचारी, एजेंट, व्यावसायिक भागीदार या इसके समान (इसके बाद "एंटाइटी" कहा गया है) होते हैं, जो इस सुविधा का उपयोग करने की मांग करते हैं:
यह शर्तें एनएफसी सक्षम पेटीएम वॉलेट कार्ड के जारी और उपयोग करने पर लागू होती हैं तथा पीपीबीएल के उत्पादों और सेवाओं और अर्ध बंद वॉलेट के नियमों और शर्तों को संचालित करने वाले नियमों और शर्तों से अलग होंगे और इन नियमों और शर्तों का उल्लघंन नहीं किया जाएगा।
1. परिभाषाएँ:
1.1. जब तक किसी अन्य रूप में इंगित न किया जाए, नीचे बड़े अक्षरों में सूचीबद्ध शब्दों के निम्नलिखित अर्थ होंगे:
“पेटीएम एनएफसी कार्ड” या” कार्ड “ का अर्थ भौतिक प्रारूप में पीपीबीएल द्वारा जारी किया गया पेटीएम संपर्कहीन वॉलेट कार्ड होगा जो नियर फील्ड कम्युनिकेशन (एनएफसी) सक्षम है और मोबाइल फोन के उपयोग के बिना भुगतान सुविधाओं को उपलब्ध कराने के लिए कार्डधारक के वॉलेट पेटीएम से लिंक होता है।
कार्डधारक का अर्थ वॉलेटधारक या ग्राहक होगा जिसके लिए उसके पेटीएम वॉलेट से लिंक किए गए पेटीएम एनएफसी पीपीबीएल द्वारा जारी किया गया है।
“मर्चेंट” का अर्थ व्यापारी और/या वाणिज्यिक प्रतिष्ठान है जिसमें पीपीबीएल के साथ एक विशिष्ट अनुबंध है या सेल पॉइंट ऑफ सेल (पीओएस) इलेक्ट्रॉनिक टर्मिनल या निहित उत्पादों और/या सेवाओं के प्रति एनएफसी सक्षम डिवाइस के एनएफसी सक्षम पॉइंट के माध्यम से कार्डधारक द्वारा भुगतान को सक्षम करने के लिए वॉलेट में फंडों तक पहुँच प्राप्त करने सक्षम होने के लिए एनएफसी कार्ड को स्वीकार करने के लिए भुगतान एग्रीगेटर/भुगतान गेटवे के माध्यम से एक अनुबंध है।
“पीओएस” का अर्थ भारत में पॉइंट ऑफ सेल (पीओएस) इलेक्ट्रॉनिक टर्मिनल है, जो अन्य बातों के बीच कार्ड के लेन-देन को संसाधित करने में सक्षम हैं और/या जहाँ कार्डधारक विभिन्न व्यापारियों पर खरीदारी करने के लिए कार्ड से लिंक पेटीएम वॉलेट से फंडों तक पहुँच प्राप्त करने के लिए अपने कार्ड का उपयोग कर सकते हैं।
“लेन-देन सीमा” का अर्थ प्रति लेनदेन खर्च सीमा है जिस तक कार्डधारक कार्ड पर खर्च करने के लिए पीपीबीएल द्वारा अधिकृत है। किसी भी स्थिति में प्रति लेनदेन खर्च सीमा 2000/ रूपए और/या कोई अन्य सीमा से अधिक नहीं होगी जैसा कि पीपीबीएल द्वारा समय-समय पर निर्धारित किया गया है।
2. कार्ड जारी करना:
3. कार्ड का उपयोग:
4. शुल्क और प्रभार:
5. लेनदेन का विवरण:
5.1 कथन
6. कार्ड के विवरण का दुरुपयोग/निपटारा
7. समापन
ये नियम और शर्तें पेटीएम पेमेंट्स बैंक लिमिटेड ("पीपीबीएल") द्वारा जारी गिफ्ट वाउचर ("गिफ्ट वाउचर") पर लागू होती हैं और पीपीबीएल ("सामान्य नियम") के खाते और सेवाओं को संचालित करने वाले सामान्य नियमों और शर्तों और वॉलेट के नियमों के संयोजन में पढ़ा जाएगा, जब तक कि सामान्य नियमों के हितों का टकराव यहां नीचे बताए गए नियमों के साथ न हो:
ग्राहक निम्नलिखित शर्तों से सहमत हैं और इन्हें समझते है:
परिभाषाएं:
जब तक किसी अन्य रूप में इंगित न किया जाए, नीचे बड़े अक्षरों में सूचीबद्ध शब्दों के निम्नलिखित अर्थ होंगे:
गिफ्ट वाउचर का निर्गमन और उपयोग
ग्राहक इसके माध्यम से स्वीकार करता है कि:
1. पीपीबीएल (पेटीएम पेमेन्ट बैंक लिमिटेड) ने ग्राहक को वॉलेट में स्वचालित रूप से पैसे जोड़ने ("आटोमैटिक एड मनी") की व्यवस्था प्रदान करके, वॉलेट का शेष (शेष-राशि) ग्राहक द्वारा निर्धारित न्यूनतम स्तर से कम चले जाने पर, आवर्ती आधार पर पैसे जोड़कर स्वचालित रूप से वॉलेट शेष बनाए रखने का विकल्प दिया है।
2. स्वचालित रूप से पैसे जोड़ने के लिए ग्राहक को उपलब्ध कराई गई भुगतान विधाएँ डेबिट/क्रेडिट कार्ड और पीपीबीएल बचत खाता हैं। ग्राहक, स्वचालित रूप से पैसे जोड़ने के लिए किसी अन्य भुगतान विधि का उपयोग नहीं कर पाएगा।
3. ग्राहक ने स्वचालित रूप से पैसे जोड़ने के विकल्प का चयन करके, ग्राहक की सहेजी गई भुगतान विधा से आवर्ती आधार पर न्यूनतम शेष की स्वतः कटौती और उसे ग्राहक के वॉलेट में जोड़ने के लिए स्पष्ट रूप से सहमति व्यक्त की है।
4. ऐसा करके ग्राहक को यह चुनने की आवश्यकता होगी: (A) वॉलेट में बनाए रखा जाने वाला न्यूनतम शेष जो 2000 रुपये ("अधिकतम वॉलेट शेष") की सीमा से अधिक नहीं हो सकता है। (B) वॉलेट का शेष, वॉलेट में बनाए रखे जाने वाले न्यूनतम शेष से कम हो जाने पर वॉलेट में जोड़ी जाने वाली 100 रुपये से 2000 तक की राशि। ग्राहक, भुगतान विधाओं या निर्धारित किए गए न्यूनतम वॉलेट शेष को, एकमात्र अपने विवेकाधिकार से किसी भी समय परिवर्तित कर सकता है।
5. पीपीबीएल स्वचालित रूप से पैसे जोड़ने के लिए योग्य भुगतान विधाओं का निर्धारण करने और/या भुगतान विधाओं को बढ़ाने और/या ऐसी भुगतान विधाओं को हटाने का निर्णय करने के विषय पर अपना एकमात्र विवेकाधिकार सुरक्षित रखता है।
6. ग्राहक स्वचालित रूप से पैसे जोड़ने के लिए अपने स्वविवेक से भुगतान विधा का चयन कर सकता है और किसी भी समय भुगतान की ऐसी विधा को बदल सकता है, बशर्ते ऐसी विधा योग्य हो और स्वचालित भुगतान के लिए पीपीबीएल द्वारा समर्थित हो।
7. ग्राहक द्वारा प्रदान की गई भुगतान विधा के विवरण की सटीकता के लिए ग्राहक पूरी तरह से जिम्मेदार होगा और ग्राहक द्वारा किए गए ऐसे किसी भी विवरण या परिवर्तनों के लिए पीपीबीएल को किसी भी प्रकार उत्तरदायी नहीं ठहराएगा।
8. स्वचालित रूप से पैसे जोड़ने का सक्रियण करने से पहले सत्यापन/प्रमाणीकरण प्रयोजनों के लिए ग्राहक द्वारा चुनी गई भुगतान विधा से परीक्षण लेनदेन हेतु रुपये 1/- (केवल एक रुपये) की राशि प्रभारित की जाएगी। रुपये 1/- की इस राशि को पीपीबीएल द्वारा ग्राहक के वॉलेट में वापस जोड़ दिया जाएगा।
9. ग्राहक, वॉलेट में न्यूनतम शेष बनाए रखने के लिए चयनित भुगतान विधा को प्रभारित कर, आवर्ती आधार पर स्वचालित रूप से अपने वॉलेट में पैसे जोड़ने के लिए पीपीबीएल को स्पष्ट रूप से अधिकृत करता है।
10. यदि ग्राहक स्वचालित रूप से पैसे जोड़ने की इस व्यवस्था को निष्क्रिय कर देता है, तो आपके वॉलेट में न्यूनतम शेष नहीं बनाए रखा जाएगा। ऐसे परिदृश्य में, ग्राहक को वॉलेट में अलग से पैसे जोड़ने की आवश्यकता होगी।
11. पीपीबीएल स्वचालित रूप से पैसे जोड़ने के संबंध में ग्राहक से ईमेल या एसएमएस के माध्यम से संवाद स्थापित करेगा।
12. ग्राहक को, स्वचालित रूप से पैसे जोड़ने हेतु सहेजी गई भुगतान विधाओं का उपयोग करके स्वचालित रूप से पैसे जोड़ने के संबंध में हुई किसी भी धोखाधड़ी के कारण हुई हानि या घाटे (हरजाने) सहित, स्वचालित रूप से पैसे जोड़ने के लिए आवर्ती भुगतानों के उपयोग के कारण हुई किसी भी प्रकार की हानियों या घाटों (हरजानों) के लिए, पीपीबीएल उत्तरदायी नहीं होगा।
13. पीपीबीएल, सहेजी गई भुगतान विधा से पैसे जोड़ने में विफल होने पर, उसी विधा से पुन: पैसे जोड़ने का प्रयास करेगा और इस कार्य में लगातार और कई बार विफल होने पर पीपीबीएल स्वचालित रूप से पैसे जोड़ना बन्द कर देगा।
14. ग्राहक इस बात से सहमति व्यक्त करता है कि पीपीबीएल, पीपीबीएल द्वारा किए जाने वाले ऐसे प्रत्येक लेनदेन के लिए सहमति नहीं मांगेगा, और जब भी शेष न्यूनतम वॉलेट शेष से नीचे आता है तो ऐसी कटौती के लिए एकमुश्त स्पष्ट सहमति प्राप्त करने की व्यवस्था प्रदान करेगा।
ये शर्तें वर्चुअल पेटीएम वॉलेट कार्ड (इसके बाद 'वीपीसी' के रूप में संदर्भित) जारी करने और उपयोग करने पर लागू होती हैं और सामान्य नियम एवं शर्तों और वॉलेट नियम एवं शर्तों के अल्पीकरण के रूप में नहीं अपितु उनके अतिरिक्त होंगी।
I. परिभाषाएं
जब तक अन्यथा इंगित न हो, नीचे सूचीबद्ध काले अक्षरों में दिए गए शब्दों के निम्नलिखित अर्थ होंगे:
II. शर्तें
ये शर्तें ट्रांजिट कार्यक्षमता सक्षम पेटीएम वॉलेट कार्ड जारी करने और उपयोग करने पर लागू होती हैं और सामान्य शर्तों के अतिरिक्त होंगी और उत्पादों और सेवाओं को नियंत्रित करने वाली पीपीबीएल की शर्तों और सेमी-क्लोज्ड वॉलेट के नियमों एवं शर्तों को नियंत्रित करने वाले नियमों एवं शर्तों का अल्पीकरण करने के रूप में नहीं होंगी।
I. परिभाषाएं
जब तक अन्यथा इंगित न किया गया हो, नीचे सूचीबद्ध गहरे अक्षरों में दिए गए शब्दों के निम्नलिखित अर्थ होंगे:
2. शर्तें
ये नियम एवं शर्तें पेटीएम पेमेंट्स बैंक लिमिटेड ("पीपीबीएल") द्वारा जारी बचत खातों पर लागू होती हैं और जब तक सामान्य शर्तें नीचे दी गई शर्तों से विरुद्ध न हों तब तक ये पीपीबीएल ("सामान्य नियम") और बचत खाते की शर्तों को नियंत्रित करने वाले सामान्य नियम एवं शर्तों के संयोजन में पढ़ी जाएँगी:
दिन के अंत में आपके वॉलेट, चालू खाते, बचत खाते इन सभी में संयुक्त रूप से ग्राहक की शेष धनराशि रुपये 2,00,000/- से अधिक होने पर किया जाने वाला व्यवहार।
सावधि जमा को साझेदार बैंक, वर्तमान में इंडसइंड बैंक के साथ, इसकी शर्तों के अनुसार खोला जाएगा:
ये शर्तें पीपीबीएल द्वारा प्रदान की जाने वाले जाने वाली प्रत्यक्ष लाभ अंतरण सेवा पर लागू होंगी और इन्हें वर्तमान में https://www.paytmbank.com/Terms&Conditions पर सूचीबद्ध बचत खाते से संबंधित शर्तों ("बचत खाता शर्तों") के साथ-साथ पीपीबीएल के खातों और सेवाओं को नियंत्रित करने वाले सामान्य नियमों एवं शर्तों के साथ पढ़ा जाएगा जब तक कि सामान्य शर्तें और बचत खाते की शर्तें यहां नीचे व्यक्त की गई शर्तों से मेल न खाती हों:
जब तक अन्यथा इंगित नहीं किया गया हो, नीचे सूचीबद्ध काले अक्षरों में लिखे गए शब्दों के निम्नलिखित अर्थ होंगे:
ये शर्तें डेबिट और एटीएम कार्ड जारी करने और उसका उपयोग करने पर लागू होती हैं और पीपीबीएल की सामान्य नियमों एवं शर्तों के अल्पीकरण के रुप में नहीं वरन् उनके संवर्धन के रूप में लागू होंगी।
ये अतिरिक्त शर्तें पीपीबीएल के खातों और सेवाओं को नियंत्रित करने वाले सामान्य नियमों एवं शर्तों ("सामान्य शर्तों") और डेबिट कार्ड की शर्तों के संयोजन के रूप में पढ़ी जाएंगी और तब तक वे रुपे कार्ड पर लागू होंगी जब तक सामान्य शर्तें, डेबिट कार्ड की शर्तें, नीचे व्यक्त की गई शर्तों से प्रतिकूल नहीं होतीं:
1. राष्ट्रीय इलेक्ट्रॉनिक फंड ट्रांसफर (“एनईएफटी”) और रियल टाइम ग्रॉस सेटलमेंट (“आरटीजीएस”):
भारतीय रिजर्व बैंक ने दो इलेक्ट्रॉनिक फंड ट्रांसफर सिस्टम (सामूहिक रूप से “फंड ट्रांसफर सिस्टम” के रूप में संदर्भित) शुरू किया है, जिसका विवरण नीचे दिया गया है:
2. एनईएफटी और आरटीजीएस सुविधा के माध्यम से धन का आंतरिक और बाहरी प्रेषण
3. शुल्क और प्रभार
4. लेनदेन का विवरण
5. समाप्ति
एनईएफटी और आरटीजीएस की सुविधा केवल पीपीबीएल के साथ खाता धारक की मौजूदगी के
दौरान ही समाप्त होगी। पीपीबीएल को निम्नलिखित में से कोई भी घटना होने पर
तत्काल प्रभाव से सुविधा को समाप्त करने का अधिकार होगा:
f. किसी भी कानून, अध्यादेश या अन्य कानून के संदर्भ में सभी विनियम और अन्य साधन तथा लागू होने से समय से सभी समेकन, संशोधन, पुनः लागू करने या प्रतिस्थापन शामिल हैं। सभी हैडिंग, बोल्ड टाइपिंग और इटैलिक (यदि कोई हो) केवल संदर्भ की सुविधा के लिए डाले गए हैं और इन शर्तों के अर्थ या व्याख्या को सीमित या प्रभावित नहीं करते हैं।
पीपीबीएल, एक सर्वोत्तम प्रयास के आधार पर खाताधारक को, इन शर्तों के साथ-साथ समय-समय पर जारी किए गए उपरोक्त लागू आईएमपीएस कानूनों के अतिरिक्त न कि उनके विपरीत, भारतीय रिज़र्व बैंक और / या भारत के राष्ट्रीय भुगतान निगम ("लागू आईएमपीएस कानून") द्वारा जारी दिशानिर्देशों, परिपत्रों, विनियमों और निर्देशों के अनुसार आईएमपीएस प्रदान करेगा। खाता धारक को एतद्द्वारा यह ध्यान दिलाया जाता है कि आईएमपीएस के माध्यम से कोई लेनदेन करना और / या आईएमपीएस का उपयोग करना शुरू करने से पहले लागू आईएमपीएस कानूनों को पढ़ना और समझना खाता धारक के लिए आवश्यक है। और उसे सहमत होना होगा कि इन शर्तों में दिए गए अधिकार और दायित्व आईएमपीएस के माध्यम से शुरू किए गए प्रत्येक लेनदेन के संबंध में खाता धारक पर अनिवार्य रूप से लागू होंगे। यहाँ चाहे जो भी लिखा गया हो उसके बावजूद, पीपीबीएल के उत्पादों और सेवाओं ("सामान्य नियम") को नियंत्रित करने वाले सभी सामान्य नियम और शर्त लागू रहेंगे और इन शर्तों के साथ संयुक्त रूप से पढ़े जाएँगे जब तक कि आईएमपीएस शर्तें और सामान्य शर्तें नीचे दी गई शर्तों के विपरीत नहीं होंगी:
ये निम्नलिखित नियम और शर्तें (“शर्तें”), पेटीएम पेमेंट्स बैंक लिमिटेड ("पीपीबीएल") द्वारा प्रदान की गई/सुसाध्य की गई यूपीआई निधि अंतरण और निधि संग्रहण सुविधा के प्रावधान के लिए लागू होंगी। पीपीबीएल यहां निर्दिष्ट नियमों और शर्तों के अधीन ग्राहक के लिए यूपीआई दिशानिर्देशों, भारतीय रिजर्व बैंक ("आरबीआई") और/या नेशनल पेमेंट्स कॉरपोरेशन ऑफ इंडिया ("एनपीसीआई") द्वारा समय-समय पर जारी परिपत्रों और/या विनियमों ("दिशानिर्देशों") के अनुसार यूपीआई सुविधा प्रदान करने का प्रयास करेगा। ये शर्तें पीपीबीएल और ग्राहकों के बीच नेट बैंकिंग/एपीआई, यदि लागू हों तो, के माध्यम से यूपीआई सुविधा का लाभ उठाने के लिए सहमत अतिरिक्त शर्तों के संयोजन के रूप में पढ़ी जाएंगी। उक्त शर्तों और यहां उल्लिखित शर्तों के बीच किसी भी असमानता के मामले में, अतिरिक्त शर्तें प्रभावी होंगी।
जब तक संदर्भ अन्यथा इंगित नहीं करता हो, इस दस्तावेज़ में निम्नलिखित शब्दों और वाक्यांशों के उनके समक्ष व्यक्त किए गए अर्थ होंगे: