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Terms and Conditions

  • General Terms and Conditions
    • Terms
  • Wallet
    • Semi Closed Wallet Terms and Conditions
    • Sub Wallet
    • Paytm Contactless Wallet Cards
    • Gift Voucher Terms and Conditions
    • Automatic Addition of Money to Wallet
    • Virtual Paytm Wallet Card
    • Paytm Wallet Cards/ Paytm Transit Wallet Card/ Paytm Tap Card (Transit Use Case)
    • Wallet on UPI
  • Savings Account
    • Savings account operational terms
  • Direct Benefit Transfer
  • Debit Card
  • NEFT and RTGS
  • IMPS
  • UPI
  • UPI Number
  • UPI Lite
  • Credit Card on UPI
  • FASTag Issuance
  • Cheque
  • Current Account
    • Current Account operational terms
    • Terms of fixed deposit (Applicable for Individuals)
    • On-Demand Fixed Deposit (for Sole Proprietors)
    • Terms of fixed deposit sweep out with the Partner Bank
    • Terms of Current Account opened with Partner Bank (Applicable for Sole Proprietors and Non-individual)
  • Recurring Payments
  • Automatic Top Up
  • AePS
  • API Banking
    • Part A
    • Part B
    • Part C
  • Net-Banking
    • Employee Management Panel
  • Privacy Policy

General Terms and Conditions

  • This document lays out the Terms and Conditions ("Terms") which shall be applicable to all the accounts of any nature (Current/Saving/Wallet or any other product launched by PPBL from time to time and all applicable features and services offered on the account) which are existing or may be maintained anytime in future with PPBL. The words, "I", "me", "my", "him", "his", "You" and "Customer" refer to the person(s) who open the account and shall include both singular and plural. Reference to masculine shall include the feminine and third gender. The terms may be accepted by individuals or entities/non individuals such as corporates, partnership firms etc. and the terms within the document need to be construed accordingly irrespective of the usage therein.
  • The terms and conditions in relation to the account set out below are applicable to and binding on You in conjunction with the SSOID terms and conditions already accepted by You. Each SSOID term or condition is applicable to and binding on You, or any of Your activities on the Platform, even if such term or condition is not specifically reproduced herein below. The terms “Agreement' or ‘T&Cs' mentioned herein below includes the terms and conditions in relation to the account set out below, the SSOID terms and conditions, and other service-specific terms and conditions in relation to Services or Platform.
  • By registering for or using the site or the platform/network or downloading the app, You agree to be bound by these terms and the various products/services offered by PPBL shall be governed by these terms and conditions.
  • If You do not accept these terms, please do not use the site or the platform/network or app.
  • The "Bank" or "PPBL" refers to Paytm Payments Bank Ltd. (including its successors and assignees), a banking company incorporated in India under the Companies Act 2013 and having its registered office at 136, First Floor Devika Tower, Nehru Place, New Delhi - 110019.
  • These Terms may be read as a stand-alone document or be read with other such documents as may apply to a particular account/ service/ situation/ circumstance/ transaction. The Customer acknowledges and agrees that PPBL may at its sole discretion add to, modify or amend the Terms (including the Charges) from time to time and such changes shall be communicated to the Customer. The Terms shall be available at PPBL branches and on PPBL's website/app. PPBL may publish notices of general nature which are applicable to the Customers on its website or on its notice board, or on the Customer's email address or in any other mode as may be decided by PPBL. Such notices would have the same effect as a notice served individually to each Customer. The Customer shall be given a period of 30 days from the issue of the notice, within which the Customer shall have to right to close the Account or discontinue availing of the services, failing which he shall be deemed to have accepted the change from the effective date mentioned in the notice. The Customer agrees that the opening and maintenance of the Account and availing of the Services is subject to the rules and regulations introduced or amended from time to time by the Reserve Bank of India. In the event that any provision of these Terms is held to be in violation of any applicable Law or if for any reason a court of competent jurisdiction finds any provision of these Terms or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of these Terms, and the remainder of these Terms shall continue in full force and effect. The Customer shall be responsible to keep himself updated and shall regularly check the terms and conditions, notices, communications so sent and/or uploaded on PPBL website from time to time
  • Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force. All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms.

Terms:

  1. 1. The Customer shall abide by PPBL's Terms and Conditions and rules as set out below and the changes thereto as communicated through and/or made available on PPBL's website/mobile banking application ("App") from time to time. Customer agrees that the opening and maintenance of the account and/or availing of the banking products and/or services so offered by PPBL are subject to rules and regulations introduced or amended from time to time by the Reserve Bank of India ("RBI") or National Payments Corporation of India (“NPCI”) or any other regulatory or statutory authority. The Customer hereby agrees and understands that PPBL reserves sole discretion to accept or reject the Customer’s application for opening and maintenance of the account and/or for availing of banking products and/or services so offered by PPBL and that the PPBL's decision in this regard would be final. The Customer further agrees that the availment of and/or maintenance and/or operation of the account and/or banking products and/or services so offered by PPBL shall be governed by various policies and/or procedures and/or standards of PPBL and that the PPBL's decision in this regard would be final. The Customer shall execute all necessary documents/forms and/or furnish all information and/or comply with all the requirements so communicated by PPBL from time to time.
  2. 2. Any amendment of any of these Terms proposed by You shall not be effective unless it shall be reduced to writing through an amendment form and accepted by PPBL through its authorised signatory. Amendments made under this clause shall be deemed to be a part of Terms and, in case of any contradiction, the amendment form shall prevail. The Terms herein shall be subject to the notifications / guidelines issued by RBI from time to time.
  3. 3. Customer agrees that PPBL before entering into any relationship including, account based relationship, will carry out due diligence as required under Know Your Customer ("KYC") guidelines of the Bank pursuant to the directions issued by RBI. Customer shall submit necessary documents or proofs, such as identity, address, photograph and any such information to meet with KYC, Anti Money Laundering ("AML") or other statutory/regulatory requirements. Further, after the opening of account, in compliance with the extant regulatory guidelines, Customer agree to submit the above documents again at periodic intervals, as may be required by PPBL. PPBL will not be responsible or liable for any violation by You of applicable law, regulation, or guideline. You hereby declare that Your name does not, at anytime, appear in the consolidated list of terrorist Individuals/ organizations as circulated by the Statutory, Regulatory and Government authorities from time to time.
  4. 4. Customer agrees that PPBL may, at its discretion, engage the services of Business Facilitators (hereinafter referred to as "BF") and Business Correspondents (hereinafter referred to as "BC") for extension of banking and financial services so as to ensure greater financial inclusion and increasing the outreach of the banking sector. PPBL, however, shall be responsible for the acts and omissions of such BC and BF.
  5. 5. Customer agrees that, under normal circumstances, PPBL has the liberty to close the account at any time by giving him 30 calendar days notice.
  6. 6. Customer agrees that PPBL can at its sole discretion, amend any of the services/facilities given in particular account either wholly or partially at any time by giving him notice and/or provide an option to him to switch to other products/services/facilities.
  7. 7. Any change in the account status or change of address or change in mobile number shall be immediately informed by the Customer to PPBL, failing which Customer shall be responsible for any non-receipt of communication/deliverables/transactional messages or the same being delivered at the old address/mobile number so registered in the records of PPBL. The Customer hereby agrees and understands that access to the electronic transaction services/mobile app of the Customer may be restricted in case of invalid mobile number.
  8. 7A. The customer hereby agrees, that in order to avail various banking products and services provided by PPBL, the customer is required to provide its registered mobile number as per the process stipulated by PPBL from time to time. Any change in the details provided by customer such as account status, change in address or change in mobile number shall be immediately informed by the customer to PPBL.
  9. 8. Customer understands acknowledges that he shall immediately inform PPBL in case of any change and/or deactivation of his registered number and shall duly get the same changed in the records of PPBL. Customer shall be solely liable and shall keep PPBL indemnified against any claim, suit, threat of suit, notice etc. in case of any delay or failure on part of the Customer to inform the same to PPBL thereby leading to any unauthorized access to and/or usage of his account details/credentials.
  10. 9. PPBL shall not be liable for any consequences arising out of non-compliance by PPBL of Customer's instructions due to inadequacy of funds.
  11. 10. PPBL shall not be liable for any damages, losses (direct or indirect) whatsoever, due to disruption or non availability of any of services/facilities due to technical fault/error or any failure in telecommunication network or any error in any software or hardware systems beyond the control of PPBL.
  12. 11. In case of the accounts being opened by PPBL for minors, the same shall be opened in the name of the minor and be subject to the completion of all the formalities by the guardian/parent of such minor as required by PPBL including but not limited to providing consent for the opening and maintenance of such minor accounts. The guardian/parent shall do, perform, execute documents and/or undertake all necessary actions which PPBL may require in this regard. Such accounts shall be self- operated by the minor account holder and all the Terms contained herein shall apply to such minor accounts. The guardian/parent shall be solely and exclusively bound by the Terms and the guardian/parent further agrees, confirms and undertakes that he is solely and exclusively liable and responsible for all transactions undertaken by the minor account holder in such account and/or towards any monies due and payable to PPBL and/or any other third party arising out of the maintenance and operations of such minor accounts. Upon the minor account holder attaining majority, the minor account shall be converted to a regular account upon completion of the requisite formalities as required by PPBL.
  13. 12. The Customer hereby is put to notice and understands that PPBL has adopted the security procedure for authentication of the Customer by way of verification of the Customer’s registered mobile number in conjunction with the password for signing in to the App and/or the passcode set by the Customer for undertaking transactions and/or any other procedure for authentication of the Customer as informed by PPBL from time to time. The Customer understands that these procedures are not recognized under Sections 3 and 5 of the Information Technology Act 2000 which lay down the procedure for authentication of electronic records providing that a subscriber authenticate the same by affixing his digital signature and in relation to legal recognition to digital signature for authentication of electronic records respectively. The Customer hereby conveys full comprehension of and acceptance to the abovementioned security procedures followed by PPBL and further agrees and understands that any unauthorized disclosure, access, breach and/or use of the same can put the security of the Customer’s account at risk. The Customer therefore hereby agrees and understands that in order to avoid any legal risks arising out of the usage of the abovementioned procedures of PPBL, the Customer shall maintain complete confidentiality, secrecy, possession and protection of the mobile phone/device, App, security procedure related details and/or verification parameters including but not limited to the registered mobile number, password and passcode set by the Customer or any other procedure as may be communicated by PPBL at its sole discretion.
  14. 13. The Customer hereby understands and agrees that failure and/or delay by the Customer to furnish details so required by PPBL to comply with its legal/statutory/regulatory obligations may result in closure of the Account and/or placement of restrictions on the Account by PPBL after due notice(s) to the Customer.
  15. 14. Consent to Electronic Communications and Transactions
    • 14.1 You consent to conduct Transactions and receive communications, notices and information from us electronically, whether sent by e-mail or other electronic means. Electronic communications shall be deemed to have been received by You when PPBL sends an electronic communication to Your e-mail address/mobile number as per our records, or when PPBL posts an electronic communication on the Platform.
    • 14.2 PPBL may send any communications/letters etc. through courier/registered post/messenger/email/SMS/in app notifications or through any other mode at its discretion and PPBL shall not be liable for any delay arising there from or for any errors or issues in the address/mobile number as provided by You. The same shall be the sole responsibility of the Customer.
  16. 15. Disclosure: In case any personal information or data is collected by PPBL, the same shall be dealt with in accordance with PPBL’s privacy policy which is available on PPBL’s website.
  17. 16. Records of Transactions:
    The records of transactions of Bank shall be conclusive against and binding on You except in the case of computation and/or manifest error.
  18. 17. In case there are no transactions initiated by Customers in the account for a continuous period of two years (excludes system generated transactions like credit interest, debit interest), then the account would be treated as a 'Dormant' Account by PPBL as per RBI guidelines. Customer agrees that the account status would change to 'Active' only on Customer's instruction in this regard and after re-KYC formalities as deemed necessary by PPBL. Customer understand that until the account status is 'Dormant', transactions through Direct Banking Channels like ATM, Net Banking, Phone-banking. Debit Card may not be allowed by PPBL.
  19. 18. Bank shall be entitled at its discretion to engage/avail of, at the risk and cost of the Customer, services of any person/third party service provider/agent/agency, for anything required to be done for/in relation to/pursuant to any of the products/services offered, getting or verifying any information of the Customer/assets, and any necessary or incidental lawful acts/deeds/matters and things connected thereto, as PPBL may deem fit.
  20. 19. Intellectual Property Rights:
    • a. PPBL shall remain absolute owner of all intellectual property rights belonging to it and shall have the right to not return the application, the photographs, information and documents submitted by the Customer.
    • b. No part or parts of PPBL's website/App may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, transmitted, adapted, modified to create derivative works or otherwise commercially exploited in any manner or by any means or stored in an information retrieval system without Bank's prior written permission. You may view, print or use PPBL's content for personal, non-commercial use only, provided further that You do not modify the content and that You retain all copyright notices and other proprietary notices contained in the content. The trademarks, service marks, and logo ("Trade Marks") used and displayed in or through PPBL's App/website are registered or unregistered Trade Marks of PPBL/others (as applicable). Nothing in PPBL's App/website will be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trade Marks displayed in or through PPBL's App/website, without Bank's written permission.
    • c. PPBL, or its licensors, own all right, title and interest, including, but not limited to all copyright, trademark, patent, trade secret or other proprietary rights (hereinafter IP Rights), in and to the Platform, Services, various products including Paytm Wallet, Food Wallet or usage data. You shall not reproduce, distribute, transmit, modify, create derivative works, display, perform or otherwise use the Platform, Services or products or any of the IP Rights, or attempt to reverse engineer, decompile, disassemble, or derive the source code for the Platform, its products/services to create a competing product. Unauthorized use of "Paytm" as a word, trademark, symbol, device mark or word mark, is strictly prohibited. All rights are expressly reserved by PPBL to use the brand of "Paytm" in all its forms and variations.
  21. 20. PPBL reserves the right to record telephonic conversations with Customers for internal quality control purposes and as an evidence in case of any disputes.
  22. 21. Notwithstanding the documentation and account opening form (physical or digital) provided, PPBL reserves the right to accept / reject the Customer's application. PPBL's decision in this regard would be final.
  23. 22. The banking products, may be made available through the internet/mobile banking platform or any similar platform of PPBL (platforms through which the Customer can access/monitor the account) and PPBL may use such platform for providing the Customer the facility to complete online application as well. Every usage and operation of the internet banking or any such other platform using Customer mobile device, should be deemed to be usage and operation personally by the Customer himself and in physically and mentally stable state notwithstanding any loss, theft, hacking etc. of the password; and that PPBL shall not be required to check the identity of the person operating the internet/mobile banking account at any point of time or his mental or physical stability
  24. 23. Compromise of Account:
    • a. Customer should contact PPBL immediately by raising a request through Contact Us' section in the mobile App or by visiting/writing to our Main Branch (Address - Skymark One , Shop No.1, Ground Floor , Tower- D , Plot No. H - 10B, Sector 98 , Noida , UP - 201301), if he/she believes that his/her account is compromised, or if someone else knows his/her PIN or other security information. Customer can also reach out to us at cybercell@paytmbank.com or on + 91 120 4621182/1187
    • b. Customer must report the misuse of his/her account to the police and lodge an FirstInformation Report ("FIR").
    • c. Customer will not be liable for any misuse of account after he/she has informed PPBL of the compromise and has received an acknowledgement from PPBL to that effect, unless he/she has acted with gross negligence or malicious intent. Customer shall be liable for all losses for any misuse that have happened with his/her consent or knowledge.
  25. 24. Right to suspend/close/convert/terminate/ by PPBL: PPBL reserves the right to suspend/discontinue its products/services to the Customer and/or to sever its banker-customer relationship with the Customer and/or to refuse or delay processing of transactions initiated by the Customer, at any time, for any cause, including, but not limited, to the following-
    • i. For any suspected violation of the rules, regulations, orders, directions, notifications issued by RBI from time to time or for any violation of the terms and conditions mentioned in these terms.
    • ii. For any suspected discrepancy in the particular(s), documentation or Enrollment Form provided by the Customer;
    • iii. To combat potential fraud, sabotage, willful destruction, money laundering activities, threat to national security, for any other force majeure reasons etc;
    • iv. If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons.
    • v. If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;
    • vi. If the mobile connection with which the Customer's Bank product/service is related ceases to be operational or in the Customer's possession or control.
    • vii. If the Customer indulges in any abusive or aggressive or threatening behavior or any act or any intimidation or harassment of any kind (be it verbal or physical or written) against any employee / representative / agent of PPBL.
    • viii. If PPBL believes, in its reasonable opinion, that cessation/ suspension is necessary.
    • ix. if the customer is using the bank account as provisioned by PPBL in negative line of business, as listed at: LOB
  26. 25. Warranty:
    • 25.1. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, is given in conjunction with PPBL's products/services or any data/content. While bank may apply such technology as it deems fit to ensure the security of and prevent unauthorised access to its products/services, bank does not warrant that products/services or any content/data will be provided uninterrupted or free from errors or that any identified defect will be immediately corrected. Further, no warranty is given that products/services or any data/content are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros. Bank provide the products/services an "as is", "where is", "with all faults" basis.
    • 25.2. Customer acknowledges that he/she has not solely relied on any representation/warranty made by PPBL, service providers, subcontractors or agents and has made independent assessment of bank's products/services. It is Your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Platform or on the Internet generally. Except for PPBL's service providers, subcontractors and agents, no person or entity who is not a party to these terms will have any right to enforce these terms, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, this will not affect the rights of any permitted assignee or transferee of these Terms.
  27. 26. For our Customer Grievance Redressal Policy, please click here
  28. 27. Indemnity:
    • 27.1 Customer shall indemnify and hold PPBL/other Customers harmless against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses whatsoever which PPBL/other Customers may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of (i) providing any of the services hereunder or due to any negligence/mistake/misconduct on Customers' part or (ii) breach or non-compliance of any of the Terms relating to any of the products/services or (iii) by reason of PPBL in good faith taking or refusing to take action on any instruction given by the Customer or any breach of the representations, warranties, and covenants made by the Customer. Customer agree and undertakes to fully indemnify Bank, its service providers, subcontractors, and agents, and to hold each of the aforementioned parties harmless, from and against all liabilities (including settlement sums), losses, charges and expenses (including legal fees and disbursements), claims, demands, actions and proceedings which Bank, its service providers, subcontractors and agents may incur, suffer or sustain directly or indirectly from or by reason of or in relation to the use, misuse or purported use or misuse of Bank's products/services, and will pay such monies to Bank upon its demand.
    • 27.2 You hereby acknowledge that when PPBL acts on any notice, demand or other communication sent by email by you or your authorized representative, or via other forms of electronic or data transmission, PPBL, acting upon such instruction so received shall not be responsible or liable in the event such notice demand or other communication is not an authorized or authentic notice, demand or other communication or is not in the form you or your authorized representative sent or intended to send (whether due to fraud, distortion or otherwise). You hereby indemnify and agree to keep PPBL indemnified against any loss, liability, claim, suit, threat of suit or expense (including legal fees and expenses) that PPBL may incur with its acting in accordance with any such notice, demand or other communication sent through email or other form of electronic or data transmission. This clause shall survive the termination of your banking relationship with PPBL.
  29. 28. Right of Lien/Set off:
    • 28.1 Customer hereby grants and confirms the existence of the right of lien and set-off with PPBL, which PPBL may at any time without prejudice to any of its specific rights under any other agreements with the Customer, at its sole discretion and without notice to Customer utilize to appropriate any monies belonging to such Customer and lying/deposited with PPBL or due by PPBL to the Customer, towards any of PPBL's dues, overdrawings/overdrafts and outstandings, including any charges/fees/dues payable under these Terms and Conditions.
    • 28.2 Further, Customer hereby also grants and confirms the existence of the right of lien and set-off with PPBL, which PPBL may at any time without prejudice to any of its specific rights under any other agreements with the Customer, at its sole discretion and without notice to Customer utilize and/ or appropriate any monies belonging to such Customer and lying/deposited with PPBL or due by PPBL to the Customer and/ or any balance monies lying and/or any monies deposited and/ or any future receivables by way of deposit of the monies in Customer account/Wallet in order to recover funds for transactions which are incorrectly or erroneously processed.
    • 28.3 PPBL shall also be entitled to freeze operations in the account of a customer and/or to the right of lien and set-off with or without notice, if PPBL is of the view and/or suspects any omission and/or commission including but not limited to any malafides / fraud / mischief / impersonation / phishing / hacking / unauthorized access etc., for such period as it may deemed fit until it has received to its satisfaction the necessary clarifications as sought from the Customer and/or until it is convinced that operations in the account can recommence. The Customer shall forthwith furnish all clarifications/information sought by PPBL and PPBL shall not be held responsible or liable for any losses, expenses, costs etc. suffered or incurred by the Customer by reason of freezing of the account and/or on account of the exercise of the right of lien and set-off by PPBL. PPBL shall also be entitled to free the account or remit the amount standing to the credit of the account(s) whether jointly or singly, as the case may be, to the concerned authority without any notice to the Customer pursuant to the receipt of any notice or direction to that effect from any statutory/regulatory/legal/investigative authorities.
  30. 29. Damages & Limitation of liability:
    • 29.1. Notwithstanding anything to the contrary PPBL, its successors, agents, assigns, and each of their directors, officers, employees, associates, agents, and representatives shall in no event be liable to the Customer or any other person for:
      • i. Any indirect, incidental, special, consequential, punitive or economic loss, expense or damage arising from or in connection with any access, use or the inability to access or use PPBL's products/services and data/content or reliance on those, howsoever caused and regardless of the form of action (including tort or strict liability);
      • ii. any downtime costs, loss of revenue or business opportunities, loss of profit, loss of anticipated savings or business, loss of data, loss of goodwill or loss of value of any equipment including software; and/or
      • iii. any loss or damage arising as a result of improper usage or malfunction of any computer or mobile phone or other telecommunications equipment used to access Bank's products/services or incompatibility thereof with our systems;
      • iv. Additionally, Bank shall be under no liability for any damage, loss or expense, or for any obligation to pay or reimburse interest for unsuccessful crediting or debiting of money through the use of Bank's products/services, unless the same is directly attributable to wilful default or gross negligence on the part of PPBL. Further PPBL shall not be liable for any loss suffered by the Customer or any third party arising from and in connection with the Customer's registration of, access to and use of Bank's website/App except where such loss is solely and directly attributable to PPBL's gross negligence or wilful default.
    • 29.2. PPBL shall not be liable for any inconvenience, loss, cost, damage or injury suffered by the Customer or any third party arising from or caused by:
      • a. Act or omission of any third party including but not limited to any equipment or software providers, any service providers, any network providers (including but not limited to telecommunications providers, internet browser providers and internet access providers), or any agent or subcontractor of any of the foregoing;
      • b. Use of PPBL's by third persons/parties, whether authorised or unauthorised by the Customer;
      • c. transfer of funds to the wrong mobile number/recipient/account by the Customer;
      • d. Theft or loss of the Customer's mobile phone/device, hardware and/or equipment on which the app is installed;
      • e. The Customer's inability to effect or complete any transaction due to system maintenance or breakdown/non-availability of the App/website or any network;
      • f. The Customer being deprived of the use of the App/website as a consequence of any act or omission by PPBL for any reason including but not limited to compliance with any applicable laws and/or regulations and any instructions and/or directions given by any local or foreign regulatory body, government agency, statutory board, ministry, departments or other government bodies and/or its officials.
    • 29.3 Notwithstanding anything to the contrary, in no event, shall PPBL or any of its directors, employees, agents and/or personnel, be liable to You for any damages, liabilities, losses, and causes of action arising out of or relating to: (i) this agreement, the platform or any reference site, app, products or services; or (ii) Your use or inability to use the reference site, app, products or services or any reference site; or (iii) any other interactions with ppbl; however caused and whether arising in contract, tort including negligence, warranty or otherwise, beyond or in excess rs. 5,000, or the amount as mentioned under the rbi guidelines, whichever is less.
    • 29.4 You acknowledge and agree that PPBL has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between You and PPBL, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between You and PPBL.
    • 29.5 PPBL would not be able to provide the services to You on an economically reasonable basis without these limitations. This section shall survive the termination of this Agreement.
  31. 30. Force Majeure:
    • a. PPBL shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of PPBL to perform any of its obligations under these Terms, or those applicable specifically to its services/facilities if performance is prevented, hindered or delayed by a Force Majeure event (defined below) and in such case its obligations shall be suspended for so long as the Force Majeure event continues.
    • b. "Force Majeure Event" means any event due to any cause beyond the reasonable control of PPBL, including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.
  32. 31. Governing Law and Jurisdiction:
    • 31.1. All claims, matters and disputes are subject to the sole and exclusive jurisdiction of the competent courts in New Delhi only. These Terms and Conditions and/or the operations in the accounts of the Customer maintained by PPBL and/or the use of the services provided by PPBL shall be governed by the laws of the Republic of India and no other nation. PPBL accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India.
    • 31.2. The Paytm Wallet is governed by RBI direction on Issuance and Operation of Prepaid Payment Instruments in India (Reserve Bank) Directions, 2009 (as amended and supplemented from time to time) and is also subject to directions / instructions issued by the RBI from time to time in respect of redemption, repayment, usage, etc. PPBL will not be responsible or liable for any violation by You of any applicable law, regulation, or guideline. You hereby declare that Your name does not, at any time, appear in the consolidated list of terrorist individuals/organizations or on any such list of persons engaging in unlawful activities as circulated by the RBI or any government department or agency from time to time.
    • 31.3. In case of any complaint relating to the features of any of the products/services of PPBL, Customer can approach the Grievance Redressal Cell within PPBL for a resolution and if they do not get a satisfactory response within 30 days of lodging the complaint, then, under the Banking Ombudsman Scheme 2006, details of which are available at www.bankingombudsman.rbi.org.in.
  33. 32. Miscellaneous:
    • 32.1 In the event that any provision of these Terms is held to be in violation of any applicable Law or if for any reason a court of competent jurisdiction finds any provision of these Terms or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of these Terms, and the remainder of these Terms shall continue in full force and effect.
    • 32.2 The failure of PPBL to exercise or enforce any right or provision of the the T&Cs or this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of the T&Cs or this Agreement will be effective only if in writing and signed by PPBL. To the maximum extent permitted by law.
    • 32.3 All transactions initiated by the customer are processed in real- time and that the Customer hereby agrees and confirms that the said transactions cannot be reversed /cancelled and stopped once initiated either through Paytm App, mobile or internet banking. PPBL shall not be held liable in this regard.
  34. 33. Assignment
    • 33.1. These Terms and any rights granted hereunder, may not be transferred or assigned by You without PPBL's prior written consent which may be withheld in PPBL's sole discretion., but these terms and any rights granted hereunder, may be assigned by PPBL without any restriction.
    • 33.2. PPBL's privacy policy applies to use of the Platform, and its terms are made a part of these T&Cs by this reference. Additionally, by using the Platform, You acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information You send to the Platform may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
  35. 34. PPBL shall not be responsible or liable to any customers or to any third party for failure/ partial failure of transaction/ limitation or restriction on size of transaction, amount and/or monthly volume at any time, due to any implementations by its service providers/ payment gateway service providers for prevention/ mitigation of fraud, risk management illegal or doubtful Transactions, use of compromised cards, use of blacklisted/banned cards or in accordance with Applicable Law or card association rules. Such limitations or restrictions may be imposed by aforementioned service providers for the following reasons including but not limited to limits/restrictions on the number of purchases which may be charged through the available PPBL channels to the Account during any time period, rejection of payments from Customers with a prior history of questionable charges, unusual monetary value of Transaction, etc. Further, as a security measure, such service provider may at its sole discretion block any card number, account numbers, group of cards or Transactions from any specific blocked or blacklisted Customer cards, accounts, specific, group of IP addresses, devices, geographic locations and/or any such risk mitigation measures it wishes to undertake.

Wallet

These Terms shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) and the SSOID terms and conditions already accepted by the Customer and shall be applicable to the Wallets issued by PPBL unless the General Terms conflict with the terms stated herein below:

A. Semi Closed Wallet Terms and Conditions

A.1. Eligibility

  1. 1.1 The Wallet Services are not available to persons under the age of 10 years or to anyone previously suspended or removed by PPBL from availing the Wallet Services or accessing the Platform.
  2. 1.2 Wallets are available only to resident Indians who have attained the age of 10 years and are competent to contract with a parental sponsor/guardian and in accordance with applicable law.
  3. 1.3 The Customer hereby represents and warrants that
    • a. the Customer has the legal and/or right capacity to enter into this arrangement with PPBL by virtue of availing of the Wallet Services so offered through the Platform and to abide by all the terms contained herein and/or as informed by PPBL from time to time.
    • b. the Customer has not been previously suspended or removed by PPBL or disqualified for any other reason, from availing the Wallet Services or using the Platform.
    • c. the Customer is an Indian Citizen, Indian Resident, and Tax Resident of India and of no other country and agrees to submit any new details to PPBL within 30 days of any change in the said information.
  4. 1.4 The Customer shall not impersonate any person or entity, or falsely state or otherwise misrepresent his identity, age or affiliation with any person or entity. In the event of any violation of these Terms, PPBL reserves the right to suspend or permanently prevent the Customer from availing the Wallet Services or using the Platform
  5. 1.5 Customer hereby agrees and understands that the Customer is entitled to maintain only one Wallet with PPBL. If the Customer has any other Wallet with PPBL, he shall report the same to PPBL in this regard. The Customer hereby agrees and understands that PPBL reserves right and sole discretion to forthwith close any of Wallet(s) with intimation to the Customer in case the same comes to the attention and/or knowledge of PPBL and/or upon receipt of the Customer’s communication to this effect. The Customer undertakes to complete all formalities as required by PPBL for continuation of the Wallet with PPBL.

I. DEFINITIONS:

1.1 Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:

  • "Charge(s)" or "Service Charge" shall mean the charges which PPBL may levy upon the Customer in consideration for subscribing to the Wallet.
  • "Customer" shall mean a person or an individual or any entity including any Merchant Establishment who have registered with the Platform for availing and using the Wallet and who has accepted these Terms, including the SSOID terms by virtue of owning, operating or having access to an internet compatible device that supports both the Wallet and the Platform.
  • “CSD” shall mean Customer Service Desk of PPBL put in place to handle customer queries and/or complaints.
  • "Enrollment Form" shall mean the Wallet Enrollment Form of PPBL that is required to be completely filled in with relevant details as per the instructions contained therein and submitted by the Customer to PPBL at the time of registration for availing of and/or for the continued usage of the Wallet.
  • “Full KYC Wallet” means the Wallet of the Customer issued by PPBL which is fully KYC compliant and as more specifically described at clause nos. A.2.3 (d) hereto.
  • "KYC" stands for Know the Customer and refers to the various norms, rules, laws and statutes issued by RBI from time to time under which PPBL is required to procure personal identification details from the Customer before any services can be delivered and/or the Wallet shall be opened by PPBL issued to the Customer. Know Your Customer (KYC) documents may be required by PPBL from the Customer at the time of registration and/or on a later date and/or from time to time, for availing and/or continuation of the Wallet.
  • "Merchant Establishment" shall mean and include physical Merchants, online Merchants and any other outlet that has been authorized by PPBL to accept payments using the Wallet.
  • "Minimum KYC Wallet" means the Wallet of the Customer issued as per Para 9.1 Sub Para (i) of RBI Master Direction on Issuance and Operation of Prepaid Payment Instruments issued and thereby accepting minimum Customer details being Customer name, mobile number verified with One Time Pin (OTP) and unique identification number of any of the ‘officially valid document’ defined under Rule 2(d) of the PML Rules 2005, as amended from time to time.
  • “Minimum KYC Wallet- with loading only from bank account” means the Wallet of the Customer issued as per Para 9.1 Sub Para (iii) of RBI Master Direction on Issuance and Operation of Prepaid Payment Instruments and thereby accepting the minimum Customer details being Customer name, mobile number verified with One Time Pin (OTP) and unique identity/ identification number of any ‘mandatory document’ or ‘officially valid document’ (OVD) listed in the Master Direction on KYC, as issued by RBI and as amended from time to time.
  • "Password" means the secret password used to secure the Wallet and/or the Mobile App and/or the Platform, without knowledge of which the Customer Wallet will not be operable (i.e. the password for the Customer Account.
  • “PPI guidelines” shall mean the Master Direction issued by RBI on Issuance and Operation of Prepaid Payment Instruments dated 11th October 2017 and/or as amended and supplemented by the RBI from time to time.
  • "Wallet" means semi closed prepaid payment instruments issued as either Minimum KYC Wallet or Minimum KYC Wallet- with loading only from bank account or Full KYC Wallets by PPBL, as the case may be, in accordance with the PPI guidelines, to Customers from time to time.
  • "Person-to-bank transfer" refers to a facility to transfer funds from the Customer’s Wallet to any bank account.
  • "Person-to-Person Transfer" refers to a facility to transfer funds from the Customer’s Wallet to any other Wallet issued by PPBL or to any savings or current bank account.
  • "RBI" means the Reserve Bank of India.
  • "Person-to-Merchant Transfer" refers to a facility to transfer funds from the Customer’s Wallet to any merchant locations/establishments having necessary arrangements in place to accept the Wallet payments towards purchase of goods and services.
  • “SSOID terms and conditions” means the terms and conditions as available on the Platform.
  • "Transaction" means Person-to-person transfer or purchase of goods or services at Merchant Establishments or transfer of money to Paytm Wallet or Person-to-bank transfer.
  • “Terms” shall mean the terms and conditions in relation to the Wallet set out herein, the SSOID terms and conditions, and other service-specific terms and conditions in relation to Services or Platform.
  1. A.2.1. Documentation
    • a. The Customer understands and agrees that the collection, verification, audit and maintenance of the correct and updated Customer information is a continuous process at PPBL’s end and PPBL reserves the right at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements. PPBL reserves the right to discontinue the Wallet services or reject applications for issuance of the Wallet at any time if there are discrepancies in the information and/or Enrollment Form and/or documentation provided by the Customer.
    • b. The Customer agrees that any information by the Customer provided to PPBL with the intention of availing of and/or using the Wallet services shall vest with PPBL, and may be used by PPBL, for any purpose that is in addition to the purposes stipulated under the General Terms and/or are not inconsistent with any applicable law or regulation, at its sole discretion.
  2. A.2.2. General Conditions of the Wallet
    • a. There shall be no interest payable by PPBL on the balances lying in the Wallet to the Customer.
    • b. Subject to the prevailing regulations, the Customer can avail of the following:
      • i. Minimum KYC Wallet
      • ii. Minimum KYC Wallet- with loading only from bank account
      • iii. Full KYC Wallet

    • c. Minimum KYC Wallet: The Customer hereby agrees and confirms to abide by and fulfill the following terms and conditions that shall apply to the maintenance and operations of such Minimum KYC Wallets:

      • i. The Minimum KYC Wallet shall be reloadable in nature and issued only in electronic form.
      • ii. The amount loaded in such Minimum KYC Wallet during any month shall not exceed Rs.10,000/- and the total amount loaded during the financial year shall not exceed Rs.1,00,000/-.
      • iii. The amount outstanding at any point of time in such Minimum KYC Wallet shall not exceed Rs.10,000/.
      • iv. The total amount debited from such Minimum KYC Wallet during any given month shall not exceed Rs. 10,000/-.
      • v. The Minimum KYC Wallet shall be used only for Person-to-Merchant transfers.
      • vi. Any transfer of monies from the Minimum KYC Wallet to bank accounts and other wallets of PPBL and/or any other PPI issuer is not permitted.
      • vii. The Customer shall complete the full KYC process in respect of such Minimum KYC Wallets within two years (Twenty four months) of the date of issuance of these wallets failing which no further credit or loading shall be allowed by PPBL in such Minimum KYC wallets. The Customer shall thereafter be allowed only to use the available balance in the Minimum KYC Wallet.
      • viii. The Customer can close the Minimum KYC Wallet at any time by making a request to PPBL in this regard by visiting https://www.paytmbank.com/close-account and the outstanding balance at the time of closure shall be transferred to the Customer’s bank account and/or to ‘back to source’ (payment source from where the Minimum KYC Wallet was loaded) subject to the completion of the necessary KYC requirements. The Customer hereby agrees and understands that PPBL shall be entitled to call for the relevant information/documents pertaining to the Customer’s bank account and/or ‘back to payment source’ where funds have to be transferred post closure of the Minimum KYC Wallet.
      • ix. All Minimum KYC Wallets existing as on December 24, 2019 can be converted to “Minimum KYC Wallet- with loading only from bank account” if desired by the Customer.

    • d. Minimum KYC Wallet- with loading only from bank account: The Customer hereby agrees and confirms to abide by and fulfill the following terms and conditions that shall apply to the maintenance and operations of such Minimum KYC Wallets- with loading only from bank account:

      • i. These Wallets shall be reloadable in nature and issued in card or electronic form. Loading / Reloading shall be only from a bank account and/or credit card or another Full KYC Paytm Wallet.
      • ii. The amount loaded in such Wallets during any month shall not exceed Rs.10,000 and the total amount loaded during the financial year shall not exceed Rs.1,20,000.
      • iii. The amount outstanding at any point of time in such Wallets shall not exceed Rs.10,000.
      • iv. The Minimum KYC Wallet- With loading only from bank account shall be used only for Person-to-Merchant transfers.
      • v. Any transfer of monies from such Wallet to bank accounts and other wallets of PPBL and/or any other PPI issuer is not permitted.
      • vi. The Customer can at their option close the said Wallet at any time by making a request to PPBL in this regard by visiting https://www.paytmbank.com/close-account and the outstanding balance at the time of closure shall be transferred ‘back to source’ (payment source from where the said Wallet was loaded) subject to the completion of the necessary KYC requirements. The Customer hereby agrees and understands that PPBL shall be entitled to call for the relevant information/documents pertaining to the ‘back to payment source’ where funds have to be transferred post closure of the Wallet.
    • e. Full KYC Wallet:
      • i. The Customer shall at the time of availing of the Paytm Wallet Service either opt for conversion of existing Minimum KYC Wallet to upgrade to the Full KYC Wallet or the issuance of the Minimum KYC Wallet-With loading only from bank account and thereafter upgrade to the Full KYC Wallet or at the time of registration or availing of the Wallet services itself, opt for a Full KYC Wallet.
      • ii. The Customer’s existing Minimum KYC Wallet and Minimum KYC Wallet- With loading only from bank account shall be upgraded to a Full KYC Wallet after the Customer submits the relevant Customer KYC documents and the same are verified and approved by PPBL.
      • iii. The Customer hereby agrees and confirms to abide by and fulfill the following terms and conditions that shall apply to the maintenance and operations of such Full KYC Wallets:
        • a) Full KYC Wallets shall be issued only to the Customers post being fully KYC compliant.
        • b) Full KYC Wallets shall be reloadable in nature and issued only in electronic form.
        • c) The amount outstanding in such Full KYC Wallets shall not exceed Rs.1, 00,000/- at any point of time.
        • d) The Customer can register persons/individuals as ‘beneficiaries’ on the Platform (Paytm website located at paytm.com, and all associated sites linked to paytm.com, or the Paytm mobile application or any similar platform for authorised by PPBL for function of Wallet) by providing their bank account details, details of Wallets issued by PPBL etc, for the purposes of effecting Person-to Person and Person to bank transfers to such beneficiaries
        • e) The Customer shall be entitled to set their own defined beneficiary limits.
        • f) In case of such pre-registered beneficiaries, the funds transfer limit shall not exceed Rs.1,00,000/- per month per beneficiary and the funds transfer limits for all other cases shall be restricted to Rs.10,000/- per month.
        • g) The Customer can at their option close the Full KYC Wallet at any time by making a request to PPBL by visiting https://www.paytmbank.com/close-account and the outstanding balance at the time of closure shall be transferred to the Customer’s bank account and/or to ‘back to source’ (payment source from where the Full KYC Wallet was loaded). The Customer hereby agrees and understands that PPBL shall be entitled to call for the relevant information/documents pertaining to the Customer’s bank account and/or ‘back to payment source’ where funds have to be transferred post closure of the Full KYC Wallet.
    • f. PRIME RESTRICTED Wallet (Full KYC wallet for Minors):
      • i. This is the state when a minor (age group between 10 to 18 years) has done Full KYC either through physical verification, biometric, video KYC or any other processes as mentioned in the “KYC for Individuals” product note.
      • ii. Full KYC Wallets shall be reloadable in nature and issued only in electronic form.
      • iii. The amount outstanding in such Full KYC Wallets shall not exceed Rs.20,000/- at any point of time.
    • g. AOTP KYC Wallet:
      • i. This is the state when customer has done KYC by providing Aadhaar number/VID with an OTP on Paytm App and that OTP is verified by UIDAI.
      • ii. Customer enjoys the full privileges as of Full KYC user but can remain active for only 1 year. Post the period of 1 year, the state of the account will be migrated to Basic Plus(Min KYC Wallet) if balance is less than Rs.10,000. If balance is greater than Rs.10,000, it is migrated to AOTP expired & the account will be under credit & debit freeze and will be considered as closed.
      • iii. Full KYC Wallets shall be reloadable in nature and issued only in electronic form
      • iv. The amount outstanding in such Full KYC Wallets shall not exceed Rs.1,00,000/- at any point of time
    • h. Miscellaneous:
      • i. The Customer may note that withdrawal of cash is not allowed from Wallet. Any outstanding balance in the Wallet must be utilized only to make payments for bona fide Transactions at Merchant Establishments and Person-to-person transfers or Person-to-bank transfers as applicable for the type of Wallet availed by the customer.
      • ii. Wallets are not transferable.
      • iii. PPBL reserves the right to suspend/discontinue the Wallet services to the Customer at any time, for any cause, including, but not limited, to the following-
        • a) For any suspected violation of the rules, regulations, orders, directions, notifications issued by RBI from time to time or for any violation of these Terms;
        • b) For any suspected discrepancy in the particular(s), documentation or Enrollment details provided by the Customer;
        • c) To combat potential fraud, sabotage, wilful destruction, threat to national security or for any other force majeure event;
        • d) If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons;
        • e) If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;
        • f) If the mobile number registered with the Customer Wallet ceases to be operational or is not in the possession or control of the Customer;
        • g) If PPBL believes, in its reasonable opinion, that cessation/suspension is necessary for any other legitimate purpose.
      • iv. No interest will be payable by PPBL on the available balance reflected on the Wallet;
      • v. Any operation of or continued availability of any facility respect to the Wallets from time to time shall be subject to any requirements under applicable laws, and any new regulations or directions from any regulatory authorities in India.
      • vi. The Customer Wallets with no financial transaction for a period of one year shall be made inactive by PPBL after sending a notice to the Customers. These can be reactivated only after validation and applicable due diligence, as per process set by PPBL.
      • vii. The Customer agrees and understands that PPBL may at its sole discretion levy limits and/or charges on the loading of monies to the Wallet from various payment modes and/or on transfer of the monies to the bank accounts by the Merchant Establishments that may vary from the limits and/or charges applicable in respect of the other Customers and that the same shall be communicated by PPBL to the Merchant Establishments from time to time.
      • viii. The Customer agrees and understands that without prejudice to the other provisions of the Terms contained herein, PPBL shall levy limits and/or charges on the loading of monies to the Wallet from the various payment modes and the rate of applicable charges may be viewed by the Customer at https://www.paytmbank.com/ratesCharges
      • ix. PPBL shall effect all the refunds in case of failed / returned / rejected / cancelled wallet transactions to the Wallet of the Customer as per extant RBI guidelines. In case of Minimum KYC Wallets and Minimum KYC Wallet- with loading only from bank account, such refunds shall be applied to the respective Wallet immediately, as per extant guidelines issued by RBI. In case of Full KYC Wallets, if such refund/s to the Customer Wallet leads to the breach of Rs. 1,00,000/- as total amount of Customer lying with PPBL (inclusive of monies lying in any accounts of the Customer, as maintained by the Customer with PPBL, if any), then in such case PPBL shall deposit the refund monies into the “back to source” account (the one used by the Customer while undertaking the failed/returned/rejected/cancelled Wallet transaction). If in any case PPBL is unable to refund monies to the “back to source” account of the Customer for any reasons whatsoever, the refund monies shall thereafter be deposited in the Customer’s bank account so communicated by the Customer in writing to PPBL in this regard.
  3. A.2.3. Wallet Charges & Validity
    • a) The Customer shall pay the Service Charges prescribed by PPBL in the form and manner prescribed for such payment. PPBL may at its discretion, change, amend, increase, or reduce the Service Charges with prior intimation.
    • b) Any value in the Customer Wallet that is utilized towards making payments for any Transaction shall be automatically debited from the Customer Wallet. PPBL's responsibility is limited to the debiting of the Customer Paytm Wallet and the subsequent payment to any Merchant Establishment that the Customer might transact with. PPBL does not endorse, promote, champion or warrant any goods and/or services that might be bought/availed or proposed to be bought/availed using the Wallet.
    • c) The current charges (which may be changed in future at our sole discretion and after giving due notice) can be viewed by you at https://www.paytmbank.com/ ratesCharges.html
    • d) PPBL reserves the right to appropriate and/or set off any balance in the Customer Wallet in order to recover funds for transactions processed as per the Customer request.
    • e) Wallet Expiry and Balance Forfeiture
      1.   • At present, PPBL does not expire the Wallet or forfeits the balance amount in Paytm Wallet.
      2.   • PPBL reserves the right to introduce a policy as per the applicable RBI guidelines for Wallet expiration and balance forfeiture in future. The terms and conditions related to any such policy that PPBL may introduce in the future will come into effect from the date that will be clearly indicated under these Terms.
    • f) Passbook
      1.   i. The Customer's passbook would reflect all the transactions performed through the Wallet
      2.   ii. Passbook showing the details of the transactions for the last six months in the Wallet will be available to the Customer on the Mobile App.
  4. A.2.4. Customer Obligations
    • a. Wallet availability is subject to the maintenance of an active mobile phone and internet connection. Wallet availability is subject to the maintenance of a mobile phone handset and other application on which Services/Platform can run and the Customer is solely responsible for all liability arising from the unavailability of the Services/Platform due to a deficient or defective mobile handset or the internet service provider not being able to support any Wallet channel or application.
    • b. The Customer must ensure the availability of sufficient funds in the Customer Wallet before executing any Transaction from the Customer Wallet.
    • c. The Customer shall be solely responsible for the confidentiality, safety and security of the Password. The Customer shall be the sole owner of the Password and shall be responsible for the consequences arising out of disclosure of the Password and/or the unauthorized use of Wallet. In case the Password is lost or misplaced, the Customer shall promptly inform PPBL by calling at the Customer care numbers where after the existing Password will be barred and a new Password will be issued to the Customer after necessary validation. In case the mobile phone/SIM card/mobile number associated with the Customer Wallet is lost/stolen/misplaced/no longer in the Customer control, The Customer shall promptly inform PPBL. PPBL will upon receipt of such information block the relevant account.
    • d. The Customer shall use Wallet for any Transactions with the specific Merchant Establishment for the products/services available therein.
    • e. The Customer shall intimate PPBL about change in the Customer address, if any, along with such proof of address as per the KYC documents.
    • f. The Customer shall not use Wallet for any purpose that might be construed as contrary or repugnant to any applicable law, regulation, guideline, judicial dicta, PPBL policy or public policy or for any purpose that might negatively prejudice the goodwill of PPBL or violate the General Terms including the Wallet Terms set out herein.
    • g. The Customer acknowledges and understands that the Wallet is linked to the Customer’s mobile phone number and the Customer shall be solely responsible for any liability arising out of the loss/theft/misuse of the mobile phone number or deactivation of mobile connection by the concerned telecom service provider.
    • h. Information submitted by the Customer for availing Wallet and/or information submitted while using Wallet may be shared by PPBL with any affiliate of PPBL or any third party, inter alia, to facilitate the provision of the Wallet or for the purposes specified in the General Terms and the Wallet Terms, including in the SSOID terms and conditions.
    • i. The Customer shall ensure that the Wallet services are not used for Transactions in foreign currency. The Wallet is issued in India and shall be valid only in India and shall be used at Merchant Establishments only in India.
    • j. Without limiting the foregoing, the Customer agrees that the Customer will not use the Platform to undertake any of the following actions or to display, upload, modify, publish, distribute, disseminate, transmit, update or share any information that:
      • • is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
      • • infringes any patent, trademark, copyright or other proprietary rights;
      • • contains viruses, corrupted files, or any other similar software or programs that is designed to interrupt, destroy or that may limit the functionality of any computer source or that may damage or adversely affect the operation of another person's computer, its web-sites, any software or hardware, or telecommunications equipment;
      • • Advertises or offers to sell any goods or services for any commercial purpose;
      • • is in the nature of promotional services, products, surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters;
      • • falsifies or deletes any author attributions, legal or other proper notices or proprietary designations or labels of the origin or the source of software or other material;
      • • violates any law for the time being in force;
      • • belongs to another person to which the Customer do not have any right to;
      • • interferes with or disrupts the Platform or other PPBL websites, servers, or networks;
      • • impersonate any other person;
      • • harms minors in any way;
      • • forges headers or manipulates identifiers or other data in order to disguise the origin of any content transmitted through its websites or to manipulate the Customer presence on its websites;
      • • engages in any illegal activities;
      • • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offence, or prevents the investigation of any offence or insults any other nation.
    • k. Customer hereby consents to allow PPBL to link Paytm wallet to third party applications as per the process required and stipulated by PPBL from time to time. Customer hereby agrees and understands that upon such linking of the wallet to the third party application, the Customer shall be required to click on the payment tab displayed on the said third party application for effecting payment to the merchant. The Customer also understands that the Customer may be required to undertake additional measures for authentication as mandated by PPBL from time to time.
  5. A.2.5. Additional T&Cs
    • a. When the Customer acquires goods, software or any other services from a Merchant Establishment through any of PPBL's Services, including the Wallet service, the Customer understands and agrees that PPBL is not a party to the contract between the Customer and the Merchant Establishment. PPBL does not endorse any advertiser or Merchant linked to its website. Furthermore, PPBL is under no obligation to monitor the Merchant Establishment's service/products used by the Customer. The Merchant Establishment alone will be responsible for all obligations under the contract including (without limitation) warranties or guarantees. Any dispute with or complaint against any Merchant Establishment must be directly resolved by the Customer with the Merchant Establishment. It is clarified that PPBL shall not be responsible or liable for any deficiency in goods and/or services purchased using Wallet. This exclusion of liability shall apply even for goods and/or services made available by PPBL under promotional schemes. The Customers are instructed to satisfy themselves regarding the quality, quantity and fitness of any good and/or service before purchasing the same.
    • b. Any payment made erroneously by the Customer to any Merchant Establishment or any erroneous transfer to any person shall not be refunded to the Customer by PPBL in any circumstances.
    • c. Any web-link on the Platform to a third party site is not an endorsement of that web-link. By using or browsing any such other web-link, the Customer shall be subject to the terms and conditions in relation to that web-link.
    • d. In the event of any Dispute (defined below), PPBL records shall be binding as the conclusive evidence of the Transactions carried out through use of the Wallet.
    • e. PPBL shall send all Customer communications by SMS and/or e-mail and such SMS shall be deemed to have been received by the Customer after they have been submitted for delivery to the mobile phone operator. PPBL shall not be liable for any errors or issues in the communication address/number as provided by the Customer. The same shall be the Customer’s sole responsibility and liability.
    • f. The Customer agree to receive all commercial messages including transactional messages from PPBL.
    • g. The parties are independent contractors and nothing in these Wallet Terms shall be deemed to create an agency or employment relationship, a franchisor-franchisee relationship, joint venture or partnership.
  6. A.2.6. Eligibility and Registration to Use the Services
    • a. The Customer must be 10 years old to use Paytm Platform with a parental sponsor/guardian and in accordance with applicable law. The Customer must be an authorized representative with the authority to bind that company or entity to the Wallet Terms. The Customer agrees to provide accurate, current and complete information about The Customer or The Customer’s company as prompted by PPBL’s registration form (including the Customer’s e-mail address and mobile number) and maintain and update the Customer information (including the Customer’s e-mail address and mobile number) to keep it accurate, current and complete. PPBL reserves the right to terminate any account or the Customer’s use of the Platform/Services, including the Wallet service, if any information provided by the Customer is false, fictitious, inaccurate, not current or incomplete, with or without notice to the Customer.
    • b. The Customer may access the Wallet using the SSOID. The Customer must keep the Password to the Wallet, confidential and not share it with any other person. The Customer are responsible for all activity on the Customer Wallet, whether or not The Customer authorized it. However, if the Customer become aware of any unauthorized use of the Customer Wallet or the Customer user id and Password, please contact PPBL immediately.

B. SUB WALLETS

These Terms shall be read in conjunction with the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) and Wallet terms and conditions (“Wallet Terms”) and shall be applicable to the various Sub-Wallets as provided by PPBL, unless the General Terms and Wallet Terms conflict with the terms stated herein below:

  1. 1. Types of Sub-Wallets:
    PPBL may issue the following types of Sub-Wallets to Customers:

    (such customers being either standalone customers or such customers being employees, agents, business partners or the like of the entity (hereinafter "Entity") which has sought such facility to be used for:

    • a) Allowance Wallet: to enable convenience for the customers in relation to providing daily expenses in the course of their employment with the Entity or allowances provided by the Entity as part of their employment compensation or towards payments for services rendered, etc.;
    • b) Food Wallet: the purpose of purchase of food & non-alcoholic beverages from relevant Merchant Establishments;
    • c) Fuel Wallet: the purpose of purchase of fuel from relevant Merchant Establishments.
    • d) Gift Wallet: the purpose of purchases from relevant Merchant Establishments who have agreed to redeem the amount from the Gift Wallet section of Paytm App.
    • e) Communication Wallet: the purpose of purchase from relevant Merchant Establishments of recharges, and broadband.
  2. 2. Terms of usage of Sub Wallets::
    • a) The persons who wish to avail Sub-Wallet shall be required to have a standard Paytm wallet within which a sub-wallet shall be created.
    • b) For the purposes of these Sub-Wallet terms and conditions, the term “Entity” shall mean and refer to the companies incorporated under the Companies Act, 1956 / 2013, which have executed the necessary agreements / contractual documentation with PPBL or PPBL’s authorised reseller to enable the provision of various Sub-Wallet interfacing services to the Entity.
    • c) Any charge levied by the Merchant Establishment on the purchase made by the Sub-Wallet Holder using the Sub-Wallet shall be settled by such Sub-Wallet Holder with the Merchant Establishment directly and PPBL shall not be responsible for the same.
    • d) Any transfers from Entity's account to Sub-Wallet Holder's Wallet and subsequent roll-backs, if any, shall be the responsibility of Entity. Also, any applicable taxes on said transfers and deduction of taxes at source shall be responsibility of Sub-Wallet Holder and Entity respectively.
    • e) All spends or transactions by Sub-Wallet Holder from the Sub-Wallet should be in compliance with the Income Tax Act, 1961, as amended from time to time.
    • f) Sub-Wallet Holder agree and confirm that no P2B (Personal to Bank transfer), P2P (Peer to Peer) transactions and no cash out are permitted from Sub-Wallet balances. All the Sub-wallets shall only be used for P2M (Person to Merchant)
    • g) Sub-Wallet Holder shall, prior to availing the Sub-Wallet services from PPBL, obtain appropriate advice and shall familiarize himself with the associated risks and all the terms and conditions pertaining to the Sub-Wallets. Sub-Wallet Holder will further verify all facts and statutory provisions and seek appropriate professional advice including the relevant tax implications.
    • h) Sub-Wallet shall not be assignable or transferable the Sub-Wallet Holder.
    • i) The Sub- Wallet Holder agrees that he/she will not use the Paytm Sub-Wallet for payment of any illegal/unlawful purchase/purposes.
    • j) The Sub-Wallet Holder shall agree to submit all the documents with the PPBL as directed from time to time, including but not limited to, to meet KYC norms in compliance with the relevant extant guidelines of the Reserve Bank of India.
    • k) The Sub-Wallet Holder and Entity shall forthwith notify PPBL of any change in his/her/ their address for communication as submitted with PPBL at the time of activating Sub-Wallet. The responsibility shall be solely of the Sub-Wallet Holder to ensure that PPBL has been informed of the correct address for communication.
    • l) The Sub-Wallet Holder shall act in good faith at all times in relation to all dealings with the Sub-Wallet and PPBL.
    • m) The Sub-Wallet Holder shall indemnify PPBL to make good any loss, damage, interest, or any other financial charge that PPBL may incur and/or suffer, whether directly or indirectly, as a result of Sub-Wallet Holder committing violation of these Terms and Conditions.
    • n) The Sub-Wallet Holder hereby indemnifies and hold PPBL harmless for any/all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs, awards, damages and losses arising out of wrongful use or wrongful cancellation of a Sub- Wallet Service. The Sub-Wallet Holder shall not be liable for any system issues that are attributable to PPBL.
    • o) Features of Sub-Wallets: the Sub-Wallet balance limits would be within the limits applicable to Wallet issued to individual except in case of Gift Wallets, where per instrument limit is Rs. 10,000 and the balance is not reloadable.
    • p) Merchant Refund Transaction​: In case of refund transactions, the order for crediting refund amount into Paytm Wallet will be exactly the reverse of the order of the debits. Refund will be effected to the sub-wallets involved in the debit upto the amount deducted from the sub-wallet for debit for transaction involved.
    • q) Rollback of amounts credited to Sub-wallets: Basis the terms of relationship as agreed between the Entity and the Sub-Wallet holder, the amounts as credited by Entity in the Sub-wallets, may be rolled back to the Entity, on receipt of such instructions from the Entity, on expiry date of usage of the said amounts as driven by taxation requirements for a financial year or due to cessation of relationship between the Entity and the Sub-Wallet holder. Where the roll-back is due to on-set of expiry of the sub-wallet balance, driven by taxation requirements for a financial year, the amount so rolled-back, shall be credited to the main Wallet or any other account of the customer, as communicated to PPBL, after applicable tax deductions, basis instructions of the Entity. The Sub-Wallet holder hereby agrees and confirms that it shall not hold PPBL liable for such roll-backs or credits to main Wallets and any dispute on such roll-back shall be resolved between Entity and the Sub-wallet holder only.
  3. 3. Allowance Wallet

    Allowance Wallet is issued on the following terms to the employees/ agents/business partners/representatives/service providers of the Entity which has sought such facility for ease of providing daily expenses or as part of their employment compensation or towards payments for services rendered or effecting reimbursement claims and/or rewards sought to be transferred by the Entity in its course of day to day business and/or under the purview of the contractual relationship between the Entity and its employees/ agents/business partners/representatives/service providers (“Purpose”). In addition to the features of the Allowance Wallet, as mentioned above, the said Sub- Wallet shall be governed by the following terms:

    • a) Allowance Wallet shall be issued to employees/agents/business partners/representatives of the Entity for the above mentioned Purpose.
    • b) Transaction limits and other terms, on the said Sub-wallets, as may be placed by the Entity on the Sub-Wallet Holders on the usage of the said Allowance Wallet in terms of their the contractual relationship with the Entity, shall be applicable.
  4. 4. Food Wallet

    Food Wallet is issued on the following terms for the employees/agents/business partners/representatives/service providers of the entity (hereinafter "Entity") which has sought such facility of availing food and non-alcoholic beverage facility. The Entity provides this facilty, as a part of their employment compensation its employees or towards payments for services rendered or effecting reimbursement claims and/or rewards sought to be transferred by the Entity in its course of day to day business and/or under the purview of the contractual relationship between the Entity and its employees/ agents/business partners/representatives/service providers (“Purpose”). In addition to the features of the Food Wallet, as mentioned above, the said sub-wallet shall be governed by the following terms:

    • a) Food wallet shall be issued to employees/ agents/ business partners/ representatives/ service providers of the Entity for the above Purpose.
    • b) Wallet Holder agree that Food Wallet shall be used by Food Wallet Holder solely for the purpose of purchase of food & non-alcoholic beverages from relevant Merchant Establishments who have agreed to redeem the amount from the Food Wallet section and have an arrangement with PPBL in this regard.
  5. 5. Fuel Wallet

    Fuel Wallet is issued on the following terms for the employees agents/business partners/representatives/service providers of the entity (hereinafter "Entity") which has sought such facility. Entities shall provide the facility as a part of their employment compensation to their employees or towards payments for services rendered or effecting reimbursement claims and/or rewards sought to be transferred by the Entity in its course of day to day business and/or under the purview of the contractual relationship between the Entity and its employees/ agents/business partners/representatives/service providers (“Purpose”). In addition, the Fuel Wallet may also be issued on request of a Merchant Establishment, to its customers. In addition to the features of the Fuel Wallet, as mentioned above, the said sub-wallet shall be governed by the following terms:

    • a) Sub Wallet which can be mapped to fuel points such that payment is first deducted from this wallet in case a user transacts on any of the mentioned pre decided categories.
    • b) Portion of the Fuel Wallet Holder's salary/ compensation received as fuel allowance would be transferred by the Entity to the respective Fuel Wallet Holder's Fuel wallet.
    • c) Wallet Holder agree that Fuel Wallet shall be used by Fuel Wallet Holder solely for the purpose of purchase of fuel from relevant Merchant Establishments who have agreed to redeem the amount from the Fuel Wallet section and have an arrangement with PPBL in this regard.
  6. 6. Gift Wallet

    Gift Wallet is issued on the following terms for the employees/agents/ business partners/representatives/ service providers of the entity (hereinafter "Entity") which has sought such facility for such persons under the purview of the contractual relationship between the Entity and its employees/ agents/business partners/representatives/service providers (“Purpose”) and/or standalone customers. In addition to the features of the Gift Wallet, as mentioned above, the said sub-wallet shall be governed by the following terms:

    • a) Gift wallet is a prepaid digital solution that offers tax-saving gift allowance to employees.
    • b) Wallet Holder agree that Gift Wallet shall be used by Gift Wallet Holder solely for the purpose of purchases from relevant Merchant Establishments who have agreed to redeem the amount from the Gift Wallet section and have an arrangement with PPBL in this regard.
    • c) No refunds or funds transfer shall be allowed from the Gift Wallet. In case of refunds, a new Gift Wallet is issued to the user with value same as the refund amount. For any erroneous transfers, the same shall be subject to PPBL’s internal policies/ process and fulfilment of formalities/ execution of necessary documentation.
  7. 7. Communication Wallet

    Communication Wallet is issued on the following terms for the employees/agents/business partners/representatives/service providers of the entity (hereinafter "Entity") which has sought such facility of for ease of expenses for usage of communication modes. The Entity provides such facility as a part of their employment compensation its employees or towards payments for services rendered or effecting reimbursement claims and/or rewards sought to be transferred by the Entity in its course of day to day business and/or under the purview of the contractual relationship between the Entity and its employees/ agents/business partners/representatives/service providers (“Purpose”). In addition to the features of the Communication Wallet, as mentioned above, the said sub-wallet shall be governed by the following terms:

    • a) Communication wallet shall be issued to employees/ agents/ business partners/ representatives/ service providers of the Entity for the above Purpose.
    • b) Wallet Holder agree that Communication Wallet shall be used by Communication Wallet Holder solely for the purpose of purchase of Communication services from relevant Merchant Establishments who have agreed to redeem the amount from the Communication Wallet section and have an arrangement with PPBL in this regard.
  8. 8. Termination/Closure of Sub-Wallets

    Termination/closure of the sub-wallets shall be governed by the terms if termination/closure of the Wallets as defined in the Terms and shall be closed on closure of the Wallet. Further, the said sub-wallets may also be closed on termination of relationship between the Entity and Sub-wallet Holder, on roll-back of monies lying in the said sub-wallets.

C. Paytm Contactless Wallet Cards

These Terms apply to the issuance and usage of the NFC enabled Paytm Wallet Cards and shall be in addition to and not in derogation of the general terms and conditions of PPBL governing products and services and the terms and conditions governing the Semi closed wallet terms and conditions.

1. Definitions:

1.1. Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:

"Paytm NFC Card" or "Card" shall mean the Paytm Contactless Wallet Card issued by PPBL in physical format which is Near Field Communication (NFC) enabled and is linked to the Paytm Wallet of the Cardholder for availing payment facilities without using the mobile phone.

Cardholder shall mean the wallet holder or the Customer to whom the Paytm NFC Card linked to his Paytm Wallet has been issued by PPBL.

"Merchant” means the merchant and/or the commercial establishment which has a specific agreement with PPBL or an agreement through a payment aggregator/payment gateway, to accept the NFC Card for accessing the funds in the wallet to enable payments by the Cardholder through the NFC enabled point of sale point of sale (POS) electronic terminals or NFC enabled devices towards the purchase of products and/or services therein.

"POS” means the point of sale (POS) electronic terminals in India, which amongst other things are capable of processing Card transactions and/or where the Cardholder can use his Card to access the funds from the Paytm Wallet linked with the Card to make purchases at various Merchants.

"Transaction Limit" shall mean the spend limit per transaction up to which the Cardholder is authorised by PPBL to spend on the Card. The spend limit per transaction in no case shall exceed the sum of Rs. 2000/ and/or any other limit so stipulated by PPBL from time to time.

2. Issuance of Card:

  1. 2.1 The Card shall be issued by PPBL in the name of Cardholder to transact at the Merchants and provides access to the Paytm Wallet.
  2. 2.2 The Card shall be issued by PPBL to the Cardholder in physical format (only upon the specific request of the Cardholder).
  3. 2.3 PPBL may at its sole discretion issue a Card in physical format to the Cardholder and the application of the Cardholder in this regard may be rejected by PPBL without assigning any reasons whatsoever.
  4. 2.4 The Paytm NFC Card can be applied for by the Cardholder through the Paytm App/Website or through Paytm designated agents on the payment of requisite fee/ charges and necessarily needs to be linked to the Cardholder’s Paytm Wallet.
  5. 2.5 The Card issued by PPBL shall be issued on a non-personalised basis containing the Card Number therein.
  6. 2.6 The Cardholder, prior to applying for the Card from PPBL, shall obtain independent appropriate advice and shall familiarize himself with the associated risks and all the terms and conditions pertaining to the Card.

3. Usage of Card:

  1. 3.1 No separate balance shall be available on the Card and the usage of the Card shall be linked to the balance available on the Card. If the Cardholder has existing balance in his Paytm Wallet, the same would be accessible when the Cardholder utilises the Card.
  2. 3.2 The Cardholder can use the Card as per the Transaction Limit assigned by PPBL from time to time. However PPBL shall not be responsible for any other limits or transactional caps placed by the Merchant.
  3. 3.3 Payment can be made through Paytm NFC Card only where the Merchants have the requisite card acceptance infrastructure such as the NFC enabled terminals issued by PPBL to the Merchant or any other NFC enabled devices. PPBL shall not be responsible for any inability/ failure of payment at the terminal.
  4. 3.4 The Cardholder agrees that he shall not use the Card for payment of any illegal/unlawful purchase/purposes.
  5. 3.5 The issue and use of the Card shall be subject to the rules and regulations in force from time to time, as issued by Reserve Bank of India or any other applicable law in force and that of PPBL.
  6. 3.6 The Card shall be valid for transactions, as permitted by PPBL from time to time in India, at the Merchants accepting the Cards. The Cardholder has been informed and put to knowledge by PPBL that in order to facilitate the transactions, his Card details (in masked/encrypted form) shall be collected and shared by PPBL with designated personnel or partners or service providers in accordance with the Privacy Policy of PPBL listed at https://www.paytmbank.com/PrivacyPolicy. The Cardholder expressly consents to PPBL sharing his Card details with designated personnel or partners or service providers in accordance with the Privacy Policy of PPBL for the said purposes and shall not hold PPBL liable in this regard.
  7. 3.7 PPBL shall not in any way be responsible for the quality of the products and/or services purchased or availed of by the Cardholder from the Merchants, including but not limited to due to deficiency of services, delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods by the Cardholder. The Cardholder must directly take up with or directly contact the Merchants for the resolution of any dispute or claim that he may have regarding the products and/or services.
  8. 3.8 The Cardholder's Paytm Wallet will be debited immediately with the amount of transactions effected by the use of the Card. The Cardholder should maintain sufficient funds in the Paytm Wallet to meet any such transactions.
  9. 3.9 PPBL shall not be responsible in any manner whatsoever for any loss and/or theft of or damage to the Card once the Card has been dispatched to and/or delivered to the Cardholder at the address communicated by him.

4. Fees and Charges:

  1. 4.1 PPBL reserves the right at any time to charge the Cardholder for the issue or reissue of a Card and/or any fees/charges for the transactions carried out by the Cardholder on the Card after due intimation to the Cardholder.
  2. 4.2 Any government charges, duty or debits, or tax payable as a result of the use of the Card shall be solely the Cardholder's responsibility and if imposed PPBL shall debit such charges, duty or tax against the Paytm Wallet.

5. Transaction Details:

5.1 Statement

  1. a. The Cardholder's Paytm passbook would reflect all the transactions performed through the Card.
  2. b. SMS alerts would be sent to the Cardholder for every transaction done in the Paytm Wallet in accordance with the prevailing laws/regulations.
  3. c. Transaction Disputes
    If there is a dispute regarding transactions listed in the Statement, the Customer must inform PPBL within 90 days of the transaction reflecting in the passbook. PPBL will conduct investigation and revert on such transactions.

6. Misuse / Compromise of Card Details

  1. 6.1 The Cardholder should block his Card temporarily and immediately through the Paytm App if the Cardholder believes or if it comes to his knowledge that his Card details are stolen and/ or if his Card details have been compromised or if there have been unauthorized transactions in the Paytm Wallet on account of usage of the Card. The Cardholder may also contact PPBL for reporting Card loss by visiting its Branch (Address - Skymark One , Shop No.1, Ground Floor , Tower- D , Plot No. H - 10B, Sector 98 , Noida , UP - 201301) and/or any other bank branches as intimated by PPBL for the said purposes or over the telephone at the numbers of PPBL's 24-Hour toll-free helplines or Customer Care Service Centre listed under the section- “Contact Us” of PPBL’s website.
  2. 6.2 The Cardholder must also report the misuse or loss of his Card to the police and lodge a First Information Report ("FIR").
  3. 6.3 The Cardholder will be liable for all losses for any misuse of the Card that has happened with his consent or knowledge or in the event of any delay or failure on the part of the Customer to report any unauthorized transactions in the Paytm Wallet on account of usage of the Card and PPBL shall not be responsible in any manner whatsoever. The Cardholder shall indemnify PPBL against any liability, costs or damages arising out of the loss or theft or compromise of the Card details or if there have been unauthorized transactions in the Paytm Wallet on account of usage of the Card. This clause shall survive the cessation of the relationship of the Customer with PPBL and/or closure of the Paytm Wallet.
  4. 6.4 The Cardholder accepts that it is the complete and sole responsibility of the Cardholder to use the Card in a safe and secure manner and/or to ensure the protection of the Card and/or be liable for all the transactions entered in to and/or routed through the Paytm Wallet. The Cardholder shall keep the Card in safe custody and shall ensure that the same is not accessible to or could not be accessed by any third party. PPBL is under no obligation to verify the authenticity of the transaction or instruction sent or purported to have been sent from the Cardholder on account of the usage of the Card.
  5. 6.5 The Cardholder hereby agrees and understands that no cash withdrawal transactions at Merchants by way of the usage of the Card are permitted.

7. Termination

  1. 7.1 PPBL shall be entitled to terminate the Card (and close the Paytm Wallet) with immediate effect upon the failure to adhere to or comply with the terms and conditions herein set forth or upon receipt of any legal and/ or regulatory directions to that effect.
  2. 7.2 If the Cardholder decides to close his Paytm Wallet with PPBL or upon PPBL’s receipt of information of demise of the Cardholder, the Card(s) issued with his Paytm Wallet would automatically stand cancelled.
*Disclaimer:
PPBL is currently offering the Paytm Contactless Wallet Card ("NFC Card") on a "pilot basis" to selected customers. Participation in the said pilot is strictly at PPBL’s sole discretion. Sections one and two of the general terms and conditions governing PPBL’s products and services apply to the customers who have participated or are presently participating in the pilot. PPBL further reserves the right to modify or change the terms pertaining to NFC Card, upon due study/receipt of feedback during the tenure of the pilot, prior to scaling up for the launch of the NFC Card to be offered to all its customers, if found feasible by PPBL.

D. Gift Voucher Terms and Conditions.

These terms and conditions apply to Gift Vouchers ("Gift Vouchers") issued by Paytm Payments Bank Limited ("PPBL") and shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL ("General Terms") and the Wallet Terms unless the General Terms conflict with the terms stated herein below:

The Customer agrees to and understands the following terms:

DEFINITIONS:

Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:

  • "Gift Voucher" shall mean a Prepaid Payment Instrument issued by PPBL which the Customer can use for a variety of transactions such as purchase of goods and services, including financial services, remittance facilities etc., as the case may be, in accordance with the PPI guidelines to Customers from time to time.
  • "Validity" Period shall mean the validity of a Gift Voucher for a period of 10 years.
  • "Merchant" means the merchant and/or the commercial establishment which has a specific agreement with PPBL or an agreement through a payment aggregator/payment gateway, to accept the Gift Voucher for accessing the funds in the wallet to enable payment through the Gift Voucher enabled point of sale point of sale (POS) electronic terminals or enabled devices towards the purchase of products and/or services therein.

ISSUANCE AND USAGE OF THE GIFT VOUCHER

  • Gift Vouchers can be purchased in denomination ranging between Rs. 1/- to Rs. 10,000/-. The total Gift Voucher balance cannot exceed Rs. 100,000 at any point of time.
  • The Customer hereby agrees and understands that the above mentioned balance of Rs. 100,000 shall be exclusive of the balances available in the Wallet and the Savings Account of the Customer held with PPBL.
  • The Gift Voucher shall not be reloadable or transferrable to anybody.
  • Cash-out or refunds or funds transfer to the bank account or wallet account shall not be permitted for Gift Vouchers.
  • On expiry of the Gift Voucher, Non-zero balance Gift Voucher will be revalidated and their validity may be increased as per PPBL policies.
  • Gift Vouchers can be redeemed toward the purchase of products and/or services at the merchant establishments accepting Paytm Wallet.
  • Purchases shall be deducted from the Customer's Gift Voucher balance. Any unused Gift Voucher balance will remain linked with the Customer’s Paytm Wallet account and accordingly applied to purchases.

E. Automatic Addition of Money to Wallet

Customer hereby acknowledges that:

1. PPBL by virtue of the automatic addition of money to Wallet (“automatic add money”) has provided an option to the Customer to automatically maintain wallet balance by adding money on a recurring basis when the balance in the Wallet goes below a minimum amount as set by the Customer.

2. The payment modes available to the Customer for automatic add money is debit/credit cards and PPBL savings account. The Customer shall not be able to use any other payment mode for automatic add money.

3. The Customer has explicitly consented to the automatic deduction of minimum balance on a recurring basis from the saved payment method of the Customer and for adding the same to the Wallet of the Customer, by selecting the option of automatic add money,.

4. By doing so the Customer shall be required to choose: (A) minimum wallet balance to be maintained which cannot exceed the limit of Rs. 2000 (“maximum wallet balance”). (B) the amount in the range of Rs. 100 to Rs. 2000 to be added when balance in the Wallet goes below the minimum wallet balance. The Customer can at its sole discretion change the payment modes or the minimum wallet balance so set at any given point of time.

5. PPBL reserves the right at its sole discretion to decide the payment modes eligible for automatic add money and/or increase the number of payment modes and/or removal of such payment modes.

6. Customer can at its discretion choose a payment mode for automatic add money and can change such mode of payment at any point of time, provided such mode is eligible and is supported by PPBL for automatic payments.

7. Customer shall be solely responsible for the accuracy of the details of the payment modes provided by the Customer and shall in no manner whatsoever hold PPBL liable for any such detail or changes as made by the Customer.

8. A sum of Rs. 1/- (Rupees One only) shall be charged from the payment mode selected by the Customer towards a test transaction for verification / authentication purposes prior to activation of the automatic add money. The amount of Rs.1/- shall be added back by PPBL to the Wallet of the Customer.

9. The Customer expressly authorizes PPBL to add money in its Wallet automatically on a recurring basis, upon payment of the minimum wallet balance being charged to the selected payment mode.

10. In the event the Customer deactivates the automatic add money, your minimum Wallet balance will not be maintained. In such scenario, the Customer will be required to separately add money to the Wallet.

11. PPBL shall communicate with the Customer through emails or SMS in connection with Automatic Add Money.

12. That PPBL shall not be liable for any losses or damages suffered by the Customer on account of the use of recurring payments for automatic add money, including as a result of any fraud in connection with payment towards automatic add money using the saved payment modes.

13. That in case of the failure in adding money from the saved payment mode, PPBL shall attempt adding the same again and in case of continuous and in the case of multiple failures, PPBL shall automatically withdraw the addition of the money.

14. The Customer hereby agrees that PPBL shall not take consent for each such transaction done by PPBL, and shall provide a explicit one-time consent for such deduction whenever the balance falls below the minimum wallet balance.

F. Virtual Paytm Wallet Card

These Terms apply to the issuance and usage of Virtual Paytm Wallet Card (hereinafter referred to as ‘VPC’) and shall be in addition to and not in derogation of the general terms and conditions and Wallet terms and conditions.

I. Definitions

Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:

  1. a. “Cardholder” shall mean the Customer to whom the VPC linked to his/her Paytm Wallet has been issued by PPBL.
  2. b. "Rupay Card Scheme" shall mean Rupay card network, that process and settle prepaid card transactions as per the relevant rules formulated by it.
  3. c. "Merchants" shall means any person who owns or manages or operates a Merchant Establishment.
  4. d. "Merchant Establishment" shall mean online Merchants (E-commerce).
  5. e. "OTP" shall mean one time password valid only for a single transaction to authenticate the Customer.
  6. f. “Paytm Wallet” shall have the same meaning as defined in Wallet terms and condition (including but not limited to the various sub-wallets and gift instruments that may be associated to the Paytm Wallet).
  7. g. “User” shall mean the person to whom a Paytm Wallet has been issued by PPBL.
  8. h. "Virtual Paytm Wallet Card" or "Card" shall mean the Virtual Paytm Wallet Card issued by PPBL in electronic format and is linked to the Paytm Wallet of the Cardholder for availing payment facilities, under the aegis of Rupay Card Scheme.

II. Terms

  1. a.The Card shall be issued by PPBL in the name of Cardholder to transact online and provides access to the Paytm Wallet. A User holding a Paytm Wallet can avail the Card from the wallet section of the Paytm app. The Card shall be issued by PPBL to the Cardholder in electronic format (only upon the specific request of the Card Holder). The Cards need to be necessarily linked to the Cardholder’s Paytm Wallet.
  2. b.For existing PPBL Bank account holders, Bank passcode will be validated before activating the Card.
  3. c.For non-PPBL bank account holders, User will be asked to set passcode before activating the Card.
  4. d.Once the passcode is set/validated successfully and KYC status is validated, a Virtual Paytm wallet Card shall be issued.
  5. e.The activated Card is valid for 8 (eight) years from the date of activation. Post expiration a new Card will be issued as per PPBL’s Card issuance process.
  6. f.Only Online payments for Merchant Establishments, can be made through the Card, i.e., The Cards shall be enabled for use only for transactions at Merchant Establishments that accept Rupay based prepaid cards.
  7. g.Cardholder will be provided an option to enable or disable the online payments settings once the Card is activated.
  8. h.Once the Card transaction settings are enabled, a Cardholder can modify the daily limits of that setting (online payments here) anytime via Manage card section available on Paytm app. The overall limits will be limited to the wallet limits as defined by regulators, PPBL or by the User.However, PPBL shall not be responsible for any other limits or transactional caps placed by the Merchant.
  9. i.Once the Card is activated, a Cardholder can deactivate the card temporarily anytime from the Paytm App or can request the Bank for deactivation and such request shall be acted upon by the Bank within such time as communicated by the Bank from time to time. Once the Card is de-activated, the Card will no longer be usable for a transaction until it is re-activated again. The transactions that were initiated before de-activation will still continue till they reach a terminal state.
  10. j.Post de-activating the Card, a Cardholder may re-activate the Card at any point from the Paytm App. There shall be no cool-off period between deactivation and reactivation requests from the user. Once the card is re-activated, the card can be used for transactions (considering all settings and expiry date are eligible).
  11. k.A Cardholder can request to permanently block his/her existing virtual card . A Cardholder can subsequently get a new Card issued to themselves by going through the same card activation process as provided above.
  12. l.The Cardholder should deactivate the Card temporarily immediately through the Paytm App if the Cardholder believes or if it comes to his/her knowledge that his/her Card details are stolen and/ or if his/her Card details have been compromised or if there have been unauthorized transactions in the Paytm Wallet on account of usage of the Card. The Cardholder may also contact PPBL for reporting such cases by visiting its Branch (Address - Skymark One , Shop No.1, Ground Floor , Tower- D , Plot No. H - 10B, Sector 98 , Noida , UP - 201301) and/or any other bank branches as intimated by PPBL for the said purposes or over the telephone at the numbers of PPBL's 24-Hour toll-free helplines or Customer Care Service Centre listed under the section- “Contact Us” of PPBL’s website.
  13. m.The Cardholder must also report the misuse of his/her Card to the police and lodge a First Information Report ("FIR").
  14. n.The Cardholder will be liable for all losses for any misuse of the Card that has happened with his/her consent or knowledge or in the event of any delay or failure on the part of the Customer to report any unauthorized transactions in the Paytm Wallet on account of usage of the Card and PPBL shall not be responsible in any manner whatsoever. The Cardholder shall indemnify PPBL against any liability, costs or damages arising out of the loss or theft or compromise of the Card details or if there have been unauthorized transactions in the Paytm Wallet on account of usage of the Card. This clause shall survive the cessation of the relationship of the Customer with PPBL and/or closure of the Paytm Wallet.
  15. o.The Cardholder accepts that it is the complete and sole responsibility of the Cardholder to use the Card in a safe and secure manner and/or to ensure the protection of the Card and/or be liable for all the transactions entered in to and/or routed through the Paytm Wallet. The Cardholder shall keep the Card in safe custody and shall ensure that the same is not accessible to or could not be accessed by any third party. PPBL is under no obligation to verify the authenticity of the transaction or instruction sent or purported to have been sent from the Cardholder on account of the usage of the Card.
  16. p.Only one Card will be active at any point of time, for a Paytm Wallet.
  17. q.Bank may too hotlist/ block a Card on request from Cardholder or in cases of identified or suspected fraudulent transactions.
  18. r.A cardholder can view the Card number, CVV, and expiry date on successful validation of the passcode only. These details will be used to make any online transaction.
  19. s.The Card issued by PPBL shall be issued on a personalised basis containing the Card Number therein.
  20. t.The Cardholder, prior to applying for the Card from PPBL, shall obtain independent appropriate advice and shall familiarize himself/herself with the associated risks and all the terms and conditions pertaining to the Card.
  21. u.No separate balance shall be available on the Card and the usage of the Card shall be linked to the balance available in the Paytm Wallet. If the Cardholder has existing balance in his/her Paytm Wallet, the same would be accessible when the Cardholder utilises the Card.
  22. v.Payment can be made through the Card only where the Merchants have the requisite card acceptance infrastructure such as association with payment gateways/ aggregators who accept Rupay cards. PPBL shall not be responsible for any inability/ failure of payment at the terminal.
  23. w.The Cardholder agrees that he/she shall not use the Card for payment of any illegal/unlawful purchase/purposes.
  24. x.The issue and use of the Card shall be subject to the rules and regulations in force from time to time, as issued by Reserve Bank of India or any other applicable law in force and that of PPBL.
  25. y.The Card shall be valid for transactions, as permitted by PPBL from time to time in India, at the Merchants accepting the Cards. The Cardholder has been informed and put to knowledge by PPBL that in order to facilitate the transactions, his/her Card details (in masked/encrypted form) shall be collected and shared by PPBL with designated personnel or partners or service providers in accordance with the Privacy Policy of PPBL listed at https://www.paytmbank.com/PrivacyPolicy. The Cardholder expressly consents to PPBL sharing his/her Card details with designated personnel or partners or service providers in accordance with the Privacy Policy of PPBL for the said purposes and shall not hold PPBL liable in this regard.
  26. z.PPBL shall not in any way be responsible for the quality of the products and/or services purchased or availed of by the Cardholder from the Merchants, including but not limited to due to deficiency of services, delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods by the Cardholder. The Cardholder must directly take up with or directly contact the Merchants for the resolution of any dispute or claim that he/she may have regarding the products and/or services.
  1. aa.The Cardholder's Paytm Wallet will be debited immediately with the amount of transactions effected by the use of the Card. The Cardholder should maintain sufficient funds in the Paytm Wallet to meet any such transactions.
  2. bb.PPBL reserves the right at any time to charge the Cardholder for the issue or re-issue of a Card and/or any fees/charges for the transactions carried out by the Cardholder on the Card after due intimation to the Cardholder.
  3. cc.The Customer can view the schedule of fees and/or charges applicable at https://www.paytmbank.com/ratesCharges.html. PPBL shall be entitled to debit, at its sole discretion and at any point of time, the fees and/or charges due and payable by the Customer in respect of the Cards, if any, from the Customer’s Paytm Wallet. It is further agreed and acknowledged that in case of non-availability of adequate funds in Customer's wallet the charges will be debited to the Wallet over a period of time till the entire amount is recovered.
  4. dd.Any government charges, duty or debits, or tax payable as a result of the use of the Card shall be solely the Cardholder's responsibility and if imposed PPBL shall debit such charges, duty or tax against the Paytm Wallet.
  5. ee.The Cardholder's Paytm Wallet passbook would reflect all the transactions performed through the Card.
  6. ff.SMS alerts would be sent to the Cardholder for every transaction done in the Paytm Wallet in accordance with the prevailing laws/regulations.
  7. gg.If there is a dispute regarding transactions listed in the Statement, the Customer must inform PPBL within 90 days of the transaction reflecting in the passbook. PPBL will conduct investigation and revert on such transactions. For certain disputes the Bank reserves the right to give a temporary credit to the Paytm Wallet during the period of investigation. However, in case the dispute is settled against the Cardholder, the Bank may accordingly debit the amount from the Paytm Wallet.
  8. hh.The Cardholder hereby agrees and understands that no cash withdrawal transactions at Merchants by way of the usage of the Card are permitted.
  9. ii.PPBL shall be entitled to terminate the Card (and close the Paytm Wallet) with immediate effect upon the failure to adhere to or comply with the terms and conditions herein set forth or upon receipt of any legal and/ or regulatory directions to that effect.
  10. jj.If the Cardholder decides to close his/her Paytm Wallet with PPBL or upon PPBL’s receipt of information of demise of the Cardholder or of such physical or mental disability that has rendered the customer unable to use the Card, the Card issued with his/her Paytm Wallet would automatically stand cancelled.The Cardholder under an obligation not to record the passcode used to access Card details, in any form that would be intelligible or otherwise accessible to any third party if access is gained to such a record, either honestly or dishonestly.
  11. kk.The issue and use of the Card shall be subject to the rules and regulations in force from time to time, as issued by the Reserve Bank of India, NPCI, Rupay Card Scheme or any other applicable law in force and that of PPBL.
  12. ll.The Card shall be valid for transactions, as permitted by PPBL from time to time in India at Merchants accepting prepaid cards.
  13. mm.The Bank shall not in any way responsible for any unauthorized leakage of customer credentials or any misuse and abuse of Card at the infrastructure deployed by the Merchant.
  14. nn.The Cardholder shall use the facility to deactivate/reactivate the Card and set/modify transaction limits. The Cardholders can avail this facility on 24X7 basis through their Paytm mobile application/ calling bank customer care; Any change in the status of the Card is communicated by PPBL through SMS on registered mobile number of the customer.
  15. oo.The Cardholder agrees and understands that the OTP issued in respect of the Card by PPBL to it provides access to the Wallet and/or enables the Customer to undertake purchases at various merchant establishments. The Cardholder accepts that it is the complete and sole responsibility of the Cardholder to keep, maintain and use the Card in a safe and secure manner and/or to ensure the confidentiality and protection of the Card and/ or OTP and/or be liable for all the transactions entered in to and/or routed through the Paytm Wallet using the Card and such OTP. The Cardholder shall under no circumstances record the OTP in any form, be it intelligible or unintelligible or in physical writing or in electronic form or otherwise, which is accessible to or could be accessed by any third party, either honestly or dishonestly or act in any manner that would facilitate the OTP coming to knowledge of a third party. The Cardholder grants express authority to PPBL for carrying out transactions or instructions authenticated on the basis of the OTP and shall not revoke or dispute the same. PPBL is under no obligation to verify the authenticity of the transaction or instruction sent or purported to have been sent from the Cardholder.
  16. pp.PPBL shall exercise care when issuing the passcodes/OTP and shall be under an obligation not to disclose the Cardholder’s passcodes/ OTP, except to the Cardholders.
  17. qq.The Cardholder has also the option to change his/her passcode using Paytm App and Cardholder can also make IVR call.
  18. rr.The Cardholder hereby agrees to indemnify and keep PPBL, its employees, service providers, subcontractors, and/or agents indemnified from and against all actions, claims, demands,proceedings, losses, damages, costs, charges and expenses whatsoever which PPBL may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing the Cardholder the Card or by reason of PPBL exercising due care and diligence and acting or refusing to act upon the Cardholder's instructions or out of the negligence, mistake or fraud or default or misconduct of the Cardholder or machine/systems failure attributable to the Cardholder or breach or noncompliance of the terms contained herein. Without prejudice to anything contained herein, PPBL shall not be liable to the Cardholder in respect of any loss or damage arising directly or indirectly out of the malfunction of any systems not within its control. For avoidance of doubt, it is clarified that PPBL shall be liable for all direct losses incurred by the Cardholder, caused due to a systems malfunction, which is directly within its control. However, PPBL shall not be liable for any loss caused due to a technical breakdown of the payment system if the same was recognizable by the Cardholder by a message on the display of the device or was otherwise known. The responsibility of PPBL for non-execution or defective execution of the transaction shall be limited to the principal value of the transaction and the interest thereof, if any, subject to the applicable law/s and the policies of PPBL.

G. Paytm Wallet Cards/ Paytm Transit Wallet Card/ Paytm Tap Card (Transit Use Case)

These Terms apply to the issuance and usage of the Transit functionality enabled Paytm Wallet Cards and shall be in addition to and not in derogation of the general terms and conditions of PPBL governing products and services and the terms and conditions governing the Semi-closed wallet terms and conditions.

I. Definitions

Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:

  1. a) “Cardholder”/ “User” shall mean the wallet holder or the Customer to whom the Paytm Wallet Card linked to his Paytm Wallet has been issued by PPBL.
  2. b) "Merchant” means the merchants who accept Cards of partner Card Associations for transit use case.
  3. c) “NCMC” or National Common Mobility Card (NCMC), is an inter-operable transport card conceived by the Ministry of Housing and Urban Affairs of the Government of India. The transport card enables the user to pay for travel, toll duties (toll tax).
  4. d) "Paytm Wallet Card" or "Card" shall mean the Paytm Wallet Card issued by PPBL in physical format which is has been functionality for NCMC transit use-case and is linked to the Paytm Wallet of the Cardholder for availing payment facilities without using the mobile phone. This Card pertains to the transit wallet which is an offline wallet in Paytm Wallet Card. Transit wallet is launched as part of the National Common Mobility Card Project and would be operated as a Tap & Pay Card. National Common Mobility Card (NCMC), is an inter-operable transport card conceived by the Ministry of Housing and Urban Affairs of the Government of India. Once the card is activated, it can be used across metros (such as DMRC, Mumbai Metro & more), city bus etc. The transport card enables the user to pay for travel, toll duties (toll tax) in an offline mode while it can act as prepaid card for online transactions pertaining to retail shopping, ecommerce transactions etc. In the initial phase, the NCMC card will be used for transit use case especially at metro stations, city bus and parking lots across different cities in the country. The Paytm wallet card is powered by partner Card Associations. This Card is also known as Paytm Transit Wallet Card or Paytm Tap Card.
  5. e) "OTP" shall mean one time password valid only for a single transaction to authenticate the Customer.
  6. f) “Paytm Wallet” shall have the same meaning as defined in Wallet terms and condition (including but not limited to the various sub-wallets and gift instruments that may be associated to the Paytm Wallet).
  7. g) “Transit Block Wallet” will be an intermediate wallet which will contain the amount recharged by the customer through app flows. The money will move to Transit Sub-wallet once the user taps the Card on the AVM machine for top up.
  8. h) “Transit Sub-Wallet” will contain the amount which will be available to the end customer for transacting across different Merchants. This will contain a replica of the offline balance stored on the Wallet Card.

2. Terms

  1. a) The Card shall be issued by PPBL in the name of Cardholder to transact at the Merchants and provides access to the Paytm Wallet.
  2. b) The Card shall be issued by PPBL to the Cardholder in physical format. Such issuance by PPBL may be at its sole discretion and the application of the Cardholder in this regard may be rejected by PPBL without assigning any reasons whatsoever.
  3. c) The Card can be applied for by the Cardholder through PPBL designated persons, on the payment of requisite fee/ charges and necessarily needs to be linked to the Cardholder’s Paytm Wallet. An initial top-up amount may also be required. Customer to pay Card issuance charges and annual Card rental charges, as applicable. Bank can revise such Charges from time to time. Annual Card rental charges will be marked as outstanding and shall be deducted from Paytm Wallet with prior intimation, on an annual basis. PPBL may also charge a Lost Card Replacement Fee and/or a Damaged Card- Replacement fee and/or a Card Top Up Fee, as decided by PPBL from time to time, and as mentioned on Bank website.
  4. d) Only Users of Paytm Wallet that have a full KYC wallet or a minimum KYC Wallet (with loading through cash permitted) shall be issued these Cards.
  5. e) The Card issued by PPBL shall be issued on a non-personalised basis containing the Card Number therein.
  6. f) The Cardholder, prior to applying for the Card from PPBL, shall obtain independent appropriate advice and shall familiarize himself with the associated risks and all the terms and conditions pertaining to the Card.
  7. g) If the Cardholder has existing balance in his Paytm Wallet, the same would be accessible when the Cardholder utilises the Card.
  8. h) The Cardholder can use the Card as per the Transaction Limit assigned by PPBL from time to time. However PPBL shall not be responsible for any other limits or transactional caps placed by the Merchant. Once the Card transaction settings are enabled, a Cardholder can modify the daily limits of that setting anytime via Manage card section available on Paytm app. The overall limits will be limited to the wallet limits as defined by regulators, PPBL or by the User. However, PPBL shall not be responsible for any other limits or transactional caps placed by the Merchant.
  9. i) Payment can be made through Paytm Wallet Card only where the Merchants have the requisite card acceptance infrastructure. PPBL shall not be responsible for any inability/ failure of payment at the terminal.
  10. j) The Cardholder agrees that he shall not use the Card for payment of any illegal/unlawful purchase/purposes.
  11. k) The issue and use of the Card shall be subject to the rules and regulations in force from time to time, as issued by Reserve Bank of India or NPCI any other applicable law in force and that of PPBL.
  12. l) The Card shall be valid for transactions, as permitted by PPBL from time to time in India, at the Merchants accepting the Cards. The Cardholder has been informed and put to knowledge by PPBL that in order to facilitate the transactions, his Card details (in masked/encrypted form) shall be collected and shared by PPBL with designated personnel or partners or service providers in accordance with the Privacy Policy of PPBL listed at https://www.paytmbank.com/PrivacyPolicy. The Cardholder expressly consents to PPBL sharing his Card details with designated personnel or partners or service providers in accordance with the Privacy Policy of PPBL for the said purposes and shall not hold PPBL liable in this regard.
  13. m) PPBL shall not in any way be responsible for the quality of the products and/or services purchased or availed of by the Cardholder from the Merchants, including but not limited to due to deficiency of services, delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods by the Cardholder. The Cardholder must directly take up with or directly contact the Merchants for the resolution of any dispute or claim that he may have regarding the products and/or services.
  14. n) The Cardholder's Paytm Wallet (for transit use case, the Transit Sub-wallet) will be debited immediately with the amount of transactions effected by the use of the Card. The Cardholder should maintain sufficient funds in the Transit sub-wallet to meet any such transactions.
  15. o) PPBL shall not be responsible in any manner whatsoever for any loss and/or theft of or damage to the Card once the Card has been dispatched to and/or delivered to the Cardholder at the address communicated by him or handed over to the Customer.
  16. p) PPBL reserves the right at any time to charge the Cardholder for the issue or reissue of a Card and/or any fees/charges for the transactions carried out by the Cardholder on the Card after due intimation to the Cardholder.
  17. q) The Customer can view the schedule of fees and/or charges applicable at https://www.paytmbank.com/ratesCharges.html. PPBL shall be entitled to debit, at its sole discretion and at any point of time, the fees and/or charges due and payable by the Customer in respect of the Cards, if any, from the Customer’s Paytm Wallet. It is further agreed and acknowledged that in case of non-availability of adequate funds in Customer's wallet the charges will be debited to the Wallet over a period of time till the entire amount is recovered.
  18. r) Any government charges, duty or debits, or tax payable as a result of the use of the Card shall be solely the Cardholder's responsibility and if imposed PPBL shall debit such charges, duty or tax against the Paytm Wallet.
  19. s) The Cardholder's Paytm passbook would reflect all the transactions performed through the Card.
  20. t) SMS alerts would be sent to the Cardholder for every transaction done in the Paytm Wallet in accordance with the prevailing laws/regulations.
  21. u) If there is a dispute regarding transactions listed in the Statement, the Customer must inform PPBL within 90 days of the transaction reflecting in the passbook. PPBL will conduct investigation and revert on such transactions.
  22. v) In case of re-issuance of the Card:
    1. a. If Customer has surrendered the old Card- offline balance will be passed on to the newly issued Card.
    2. b. In case of lost/stolen Card- offline balance written on the Card will be loss of Customer.
    3. c. that once the Card is re-issued the onus is on Customer to reinitiate the services on the new Card.
  23. w) A Cardholder can request to permanently block his/her existing Card. A Cardholder can subsequently get a new Card issued to themselves by going through the card activation process provided by Bank.
  24. x) The Cardholder should block his Card temporarily and immediately through the Paytm App if the Cardholder believes or if it comes to his knowledge that his Card details are stolen and/ or if his Card details have been compromised or if there have been unauthorized transactions in the Paytm Wallet on account of usage of the Card. The Cardholder may also contact PPBL for reporting Card loss by visiting its Branch (Address - Skymark One , Shop No.1, Ground Floor , Tower- D , Plot No. H - 10B, Sector 98 , Noida , UP - 201301) and/or any other bank branches as intimated by PPBL for the said purposes or over the telephone at the numbers of PPBL's 24-Hour toll-free helplines or Customer Care Service Centre listed under the section- “Contact Us” of PPBL’s website.
  25. y) Once the card is blocked, the card will no longer be usable for any online transaction including add money/recharge transactions. The transactions that were initiated before blocking the card will still continue till, they reach the terminal state. Offline transactions will still be allowed till the offline balance on the card is exhausted. If the balance written on the card is unused till card expiry, amount will be refunded back to customer Wallet/account.
  26. z) The Cardholder must also report the misuse or loss of his Card to the police and lodge a First Information Report ("FIR").
  27. aa) The Cardholder will be liable for all losses for any misuse of the Card that has happened with his consent or knowledge or in the event of any delay or failure on the part of the Customer to report any unauthorized transactions in the Paytm Wallet on account of usage of the Card and PPBL shall not be responsible in any manner whatsoever. The Cardholder shall indemnify PPBL against any liability, costs or damages arising out of the loss or theft or compromise of the Card details or if there have been unauthorized transactions in the Paytm Wallet on account of usage of the Card. This clause shall survive the cessation of the relationship of the Customer with PPBL and/or closure of the Paytm Wallet.
  28. bb) The Cardholder accepts that it is the complete and sole responsibility of the Cardholder to use the Card in a safe and secure manner and/or to ensure the protection of the Card and/or be liable for all the transactions entered in to and/or routed through the Paytm Wallet. The Cardholder shall keep the Card in safe custody and shall ensure that the same is not accessible to or could not be accessed by any third party. PPBL is under no obligation to verify the authenticity of the transaction or instruction sent or purported to have been sent from the Cardholder on account of the usage of the Card.
  29. cc) The Cardholder hereby agrees and understands that no cash withdrawal transactions at Merchants by way of the usage of the Card are permitted.
  30. dd) PPBL shall be entitled to terminate the Card (and close the Paytm Wallet) with immediate effect upon the failure to adhere to or comply with the terms and conditions herein set forth or upon receipt of any legal and/ or regulatory directions to that effect.
  31. ee) If the Cardholder decides to close his Paytm Wallet with PPBL or upon PPBL’s receipt of information of demise of the Cardholder, the Card(s) issued with his Paytm Wallet would automatically stand cancelled.
  32. ff) The activated Card is valid for 8 (eight) years from the date of activation. Post expiration a new Card will be issued as per PPBL’s Card issuance process.
  33. gg) Once the Card is activated, a Cardholder can deactivate the card temporarily anytime from the Paytm App or can request the Bank for deactivation and such request shall be acted upon by the Bank within such time as communicated by the Bank from time to time. Once the Card is de-activated, the Card will no longer be usable for a transaction until it is re-activated again. The transactions that were initiated before de-activation will still continue till they reach a terminal state. Once the transit sub-wallet is de-activated, add money/recharge transactions will not be possible until it is re-activated again. Offline transactions will still be allowed till the offline balance on the card/ Transit Sub-Wallet is exhausted. In case of lost/stolen/ hotlisted card, balance written on the card will be loss of the customer and Bank shall not be liable for usage of such CardsIf the balance is available on the card even after expiry (8 years from date of issuance) of the card, remaining balance will be refunded to wallet/account of the customer within 30 days of expiry. For refunding the card balance after card expiry- Money left will be refunded to customer's wallet. If wallet details are not avaialble then CST team will reach out to the customer and ask for account in which money should be refunded.
  34. hh) Post de-activating the Card, a Cardholder may re-activate the Card at any point from the Paytm App. There shall be no cool-off period between deactivation and reactivation requests from the user. Once the card is re-activated, the card can be used for transactions (considering all settings and expiry date are eligible).
  35. ii) Once the transit sub-wallet is re-activated, it can be re-charged. Alternatively, customer can call customer care and place the request to de-acvtivate the card. CST to deactivate the card after verification
  36. jj) Only one Card will be active at any point of time, for a Paytm Wallet.
  37. kk) Bank may too hotlist/ block a Card on request from Cardholder or in cases of identified or suspected fraudulent transactions.
  38. ll) The Bank shall not in any way responsible for any unauthorized leakage of customer credentials or any misuse and abuse of Card at the infrastructure deployed by the Merchant.
  39. mm) The Cardholder shall use the facility to deactivate/reactivate the Card and set/modify transaction limits. The Cardholders can avail this facility on 24X7 basis through their Paytm mobile application/ calling bank customer care; Any change in the status of the Card is communicated by PPBL through SMS on registered mobile number of the customer.
  40. nn) The Cardholder agrees and understands that the OTP issued in respect of the Card by PPBL to it enables the Customer to undertake transactions with Merchants. The Cardholder accepts that it is the complete and sole responsibility of the Cardholder to keep, maintain and use the Card in a safe and secure manner and/or to ensure the confidentiality and protection of the Card and/ or OTP and/or be liable for all the transactions entered in to and/or routed through the Paytm Wallet using the Card and such OTP. The Cardholder shall under no circumstances record the OTP in any form, be it intelligible or unintelligible or in physical writing or in electronic form or otherwise, which is accessible to or could be accessed by any third party, either honestly or dishonestly or act in any manner that would facilitate the OTP coming to knowledge of a third party. The Cardholder grants express authority to PPBL for carrying out transactions or instructions authenticated on the basis of the OTP and shall not revoke or dispute the same. PPBL is under no obligation to verify the authenticity of the transaction or instruction sent or purported to have been sent from the Cardholder.
  41. oo) The Cardholder hereby agrees to indemnify and keep PPBL, its employees, service providers, subcontractors, and/or agents indemnified from and against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses whatsoever which PPBL may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing the Cardholder the Card or by reason of PPBL exercising due care and diligence and acting or refusing to act upon the Cardholder's instructions or out of the negligence, mistake or fraud or default or misconduct of the Cardholder or machine/systems failure attributable to the Cardholder or breach or noncompliance of the terms contained herein. Without prejudice to anything contained herein, PPBL shall not be liable to the Cardholder in respect of any loss or damage arising directly or indirectly out of the malfunction of any systems not within its control. For avoidance of doubt, it is clarified that PPBL shall be liable for all direct losses incurred by the Cardholder, caused due to a systems malfunction, which is directly within its control. However, PPBL shall not be liable for any loss caused due to a technical breakdown of the payment system if the same was recognizable by the Cardholder by a message on the display of the device or was otherwise known. The responsibility of PPBL for non-execution or defective execution of the transaction shall be limited to the principal value of the transaction and the interest thereof, if any, subject to the applicable law/s and the policies of PPBL.
  42. pp) For End of Day sweep out latest available transit balance will be considered. If customer has a bank account with PPBL, then sweep out will happen, else customer wallet balance will not go beyond Rs 2 Lac at any given point of time.
  43. qq) Customer will be able to add/keep a Maximum amount of Rs 2000/- in the Transit Sub-wallet at any point of time. This will be governed by overall Wallet limits.
  44. rr) Once the user has purchased the Wallet card they get relevant details on Paytm App. Users will be able to access Wallet Card details via the Manage tap Card section of Paytm App. Users with a NCMC card will be shown the details of their Wallet Card such as current balance of their tap Card (which will be the balance in their transit sub-wallet).
  45. ss) All offline transactions (transactions at Merchants) will be disabled on the Card till contactless flag is not enabled. If customer wants to disable the Contactless Flag, they can do so by accessing the Manage Card section on Paytm App.
  46. tt) Users will be able to recharge their Transit Sub-Wallet either by using their Paytm wallet balance or through other payment modes such as UPI, Card or Net Banking. Users can also add money at the Merchants’ by paying through cash, or any other payment instrument as integrated by the metro operator.
  47. uu) In case of recharge done via the Paytm app, the money added to Transit wallet will first be parked in the block wallet. User will be able to utilize that balance only when he/she scans/taps the card at an AVM machine present at the Merchant premises, to update the balance on their physical card as well. Any money waiting to be written on the card will remain parked in a block wallet till the card is scanned at the AVM or presented to the Merchant.
  48. vv) For cash based Transit Wallet Top ups there is no need to tap the card on the AVM machine as balance will be written on the card by Merchant for cash based top ups.
  49. ww) Customers will be able to find balance available on their card by on Manage card section of their card. This balance may be out of sync at times as the offline transactions are posted to Issuer bank up to 12 hours after the card is used at the transit terminal. This is in accordance with NPCI laid out program guidelines. Customers will also be able to check the balance on their Tap card by visiting station operator at any of the supported transit stations.
  50. xx) Manage card section will also provide details of any balance that has been recharged on the app to the card but hasn’t yet been updated on the physical card (awaiting user to tap the card on AVM)
  51. yy) Balance shown in the transit sub-wallet on Paytm App may not be the actual balance. Customer can check the actual balance at station AVM at any given point of time.
  52. zz) The monies as in the transit block wallet will be auto refunded to the source in every 10 days, if unclaimed/unwritten by the customer.

H. Wallet on UPI

  1. 1. The Customer shall be provided a UPI handle/VPA linked only to his/her Full KYC Paytm Wallet (hereinafter referred to as “Paytm Wallet UPI address / VPA” or “Paytm Wallet UPI ID”). Using the Paytm Wallet UPI ID, the Customer shall be able to make payments to any other Wallet/QR/VPA via UPI. Please note that the Paytm Wallet UPI Handle service is separate from the UPI services offered by PPBL.
  2. 2. The Customer shall be able to avail the facility of Paytm Wallet UPI ID, only if he/she has a valid and an operational Full KYC Paytm Wallet. The Customer further agrees that Paytm wallet can be linked only on Paytm app for availing UPI services as per regulatory guidelines.
  3. 3. By using the Paytm Wallet UPI ID, the Customer provides his/her unequivocal and explicit consent to PPBL to access his/her mobile device credentials including mobile device identification number and SIM identification number (in encrypted form or otherwise) to enable PPBL to verify/authenticate his/her Full KYC Paytm Wallet and/or enable any transactions undertaken in relation to such Wallet, inter alia to enable PPBL to identify/detect any possible fraud or abuses, and/or for any other similar purposes. Customer agrees that his consent for having Paytm Wallet UPI ID has been saved with PPBL for his subsequent transactions.
  4. 4. To enable the Paytm Wallet UPI Handle service, the Customer can link his Paytm Wallet to UPI by registering himself and verifying his mobile number. Once his mobile number is verified and the UPI Handle is activated / enabled for his Paytm Wallet, he will be issued the Paytm Wallet UPI ID which is the virtual payment address that will be linked to his Paytm Wallet.
  5. 5. The Customer also provides his/her unequivocal and explicit consent to PPBL to link his/her Full KYC wallet to UPI by default. Please note that existing passcode set by the Customer on Paytm Bank/Wallet shall be used to authorize Wallet on UPI transaction.
  6. 6. To use Paytm Wallet UPI ID for making payment to a Merchant:
    • a. On Merchant Website: On entering his Paytm Wallet UPI ID, Customer will receive an App notification for payment request. Customer will click on the notification to review the payment request; and if all the information is accurate, confirm the payment to complete the payment transaction. In case, Customer does not receive the payment request notification on his mobile or missed it, he can also view the payment request by clicking on “Pending Transactions” and complete the transaction by entering passcode.
    • b. On Merchant Application: Customer can opt to make payment via PPBL through intent link on Merchant Application. Customer shall be redirected to Paytm application and shall be able to choose Paytm Wallet as a payment option. Customer shall be able to complete the payment by entering the passcode.
    • c. Payment to an Offline Merchant: Customer shall scan the QR code of the merchant, verify the name of the payee and enter the amount. Click on ‘Pay Now’ to complete the transaction by entering the passcode.
  7. 7. To use Paytm Wallet UPI ID for fund transfers: Click on the “Send Money” icon and enter the beneficiary details to whom payment is to be made. Verify the name of the payee and enter the amount. Click on ‘Pay Now’ to complete the transaction by entering the passcode.
  8. 8. Each UPI transaction done using Paytm Wallet UPI ID cannot exceed INR 1,00,000/- (Rupees One Lakh only) per day or any other type of limits prescribed by the NPCI/RBI from time to time. PPBL may set sub-limits for Paytm Wallet UPI services which may change at PPBL's discretion.
  9. 9. In case the Customer returned any product and/ or is eligible for a refund for any service purchased using Paytm Wallet UPI ID on any merchant website, Customer can raise a chargeback as per UPI guidelines defined by NPCI and a refund will be issued to his Paytm Wallet as per the applicable merchants refund policies.
  10. 10. Customer agrees that he will use the Paytm Wallet UPI service for lawful purposes only. PPBL may reject his UPI transaction or suspend his account for any reason, including but not limited to risk management, fraud, suspicion of fraudulent/ unlawful transactions and/ or transactions in violation of applicable laws or PPBL policies or the merchant policies.

Savings Account

These terms and conditions apply to Savings Accounts issued by Paytm Payments Bank Limited ("PPBL") and shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL ("General Terms") and the Savings Account Terms unless the General Terms conflict with the terms stated herein below:

  1. 1. Savings Account:
    1. 1. Savings Account is an interest bearing deposit account for Individuals, and certain Non-Individuals as permitted by the Reserve Bank of India ("RBI").
    2. 2. Savings Accounts being maintained with PPBL are subject to a restriction of end-of-day balance not exceeding Rs. 2,00,000/- per individual Customer, as per Guidelines for Licensing of Payments Banks issued by Reserve Bank of India ("RBI"). As per the RBI’s licensing and operating guidelines dated 6th October, 2016 and as amended from time to time for Payments Banks, aggregate Customer balance limit for PPBLs’ Customer at the end of the day cannot exceed INR 2,00,000/-
    3. 3. Customer hereby agrees and understands that the Customer is entitled to maintain only one Savings Account with PPBL. If the Customer has any other active Savings Account with PPBL, he shall report the same to PPBL in this regard. The Customer hereby agrees and understands that PPBL reserves the right and sole discretion to forthwith close any of the Savings Account(s) with intimation to the Customer in case the same comes to the attention and/or knowledge of PPBL. The Customer undertakes to complete all formalities as required by PPBL for continuation of the Savings Account with PPBL.
    4. 4. The Customer agrees and acknowledges that the banking solutions and /or services being provided by PPBL may not be uninterrupted or error free or free from any virus or other malicious destructive or corrupting code, program or macro. The Customer also understands and acknowledges that there may be downtime, network congestion, outages, scheduled maintenance, or such other events beyond the reasonable control of PBBL and PPBL shall not be responsible for the same. PPBL hereby specifically disclaims any representations, endorsements, guaranties, or warranties, express or implied, including, but not limited to, the implied warranty of sale-ability or fitness for a particular purpose and non-infringement of intellectual property rights.
    5. 5. The Customer is expected to keep the cheque book and the debit card, if issued in safe custody and follow all instructions issued by PPBL from time to time. In case of loss/theft of the same, Customer shall immediately inform PPBL. Liability of PPBL will be as per the RBI guidelines on Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions, July 2017 (https://rbi.org.in/Scripts/BS_CircularIndexDisplay.aspx?Id=11040).
    6. 6. PPBL reserves the right to refuse Cheque books, Adhoc Statements, Phone-Banking, TINs, Ne-Banking IPINs, Debit Cards & PINs to Customer in case of any default by the Customer or under the directions/orders of statutory and regulatory authorities.
    7. 7. The cheque books, Phone-Banking TINs, Net-Banking IPINs, Debit Cards & PINs (as applicable) will be dispatched by courier/messenger/mail or through any other mode by PPBL at its discretion to the address notified by Customer for correspondence. PPBL reserves the right to ask the Customer for physical presence as well.
    8. 8. Customer acknowledges and understands that as per the rules and regulations the amounts so deposited with PPBL shall be insured upto the sums as notified by the regulatory/governmental authority from time to time. However, any amounts so deposited with the Partner Banks independently or through such sweep out arrangement, shall not be covered under this purview and shall be solely covered under the insurance coverage of the respective Partner Bank.
    9. 9. The Customer hereby agrees and acknowledges that PPBL shall be entitled to levy certain service related restrictions on the savings account as determined by PPBL from time to time including but not limited to credit transactions limits in a calendar month. These credit transactions limits / restrictions shall be communicated by PPBL to the customer from time to time. The Customer further agrees and understands that for the purposes of determining the quantum of credit transactions in customers savings account in a calendar month, all credits / deposits into the said account through the following mediums shall be considered viz. cash deposits through branch, IMPS inward transactions, wallet to savings accounts funds transfer, savings account to savings account funds transfer, inward remittances, NEFT / RTGS/ UPI inward transactions, recycler deposit transactions, cash deposits at BC outlets, AePS withdrawal transactions (issuer/ acquirer) and domestic cash remittances transactions.
    10. 10. The Customer hereby agrees and understands that any breach of the above-referred credit transactions limits may result in the subsequent transactions not being credited or processed by PPBL for which PPBL is not or cannot be held liable in any manner whatsoever. The Customer understands and agrees to comply with all formalities / requirements stipulated by PPBL from time to time in the event of continued breach of the above understanding with regard to credit transactions limits in the customer savings account.
  2. 2. Account Opening
    1. • Savings Accounts in PPBL can currently be opened only for eligible resident individuals, as advised by Reserve Bank of India from time to time.
    2. • Bank, before opening a Savings Account will carry out due diligence as required under "Know Your Customer" (KYC) guidelines issued by RBI, Anti Money laundering rules and regulations and/or such other norms or procedures as per the KYC policy of PPBL.
    3. • For Savings Account the Customer shall provide the Permanent Account Number (PAN) or Form 60 (in case the Customer does not have PAN) along with the copy of any one of the OVDs as under:
      1. i. passport
      2. ii. driving license,
      3. iii. the Voter’s Identity Card issued by the Election Commission of India,
      4. iv. job card issued by NREGA duly signed by the officer of the state government,
      5. v. letter issued by the National Population Register containing the details of name and address.
  3. 3. Nomination Facility
    Nomination facility is available on all Savings Account opened by individuals. Nomination can be made in favor of one individual only.
  4. 4. Interest Payment
    Interest shall be calculated on end-of-day balance at the specified rate and credited to Customer's account periodically, as defined by PPBL.
  5. 5. Fees and Charges
    1. 1. All fees and charges levied by PPBL are present on the PPBL website
    2. 2. Customer agrees to maintain minimum balance in his account as may be prescribed by PPBL from time to time. Penal charges may be charged for not maintaining minimum balance as per the RBI guidelines.
    3. 3. Customer shall be liable to pay all charges, fees, interest, late fee, return charges, any other costs wherever applicable, which PPBL may levy with respect to his account or any transaction or services rendered and the same may be recovered by PPBL by a debit to his account. It is further agreed and acknowledged that in case of non-availability of adequate funds in Customer's account the charges will be debited to the account over a period of time till the entire amount is recovered.
    4. 4. Customer acknowledges that notifications for all debit transaction shall be sent by PPBL via SMS only, whereas for credit transactions below Rs.500 the same shall be sent via in app notification and email only. However, in case the Customer wishes to avail the transaction alert facility via SMS for credit transactions below Rs.500/-, the same shall be chargeable at such rate, as prescribed by PPBL from time to time and the rate of applicable charges may be viewed by the Customer at https://www.paytmbank.com/ratesCharges.
  6. 6. Transaction Details
    • a. Passbook
      Passbook Details of payments and transactions will be available to the Customer on PPBL's mobile app. Physical statement may be requested at the branch.
    • b. Transaction Disputes
      If there is a dispute regarding transactions listed in the Passbook, You must inform PPBL within 30 days of the transaction. PPBL will conduct investigation and confirm the liability of such transactions.
    • c. Transaction Limits
      The Customer agrees and understands that notwithstanding anything contained to the contrary herein in the Terms, PPBL shall levy limits and/or charges on the transfer of the monies to the bank accounts and/or maintenance of the account balances in respect of the Customers (Non-PAN and Form 60 users) and the same may be viewed by the Customer at https://www.paytmbank.com/ratesCharges
  7. 7. Insurance Cover for Savings Bank Deposit
    Savings Bank Deposits are covered under the insurance scheme offered by Deposit Insurance and Credit Guarantee Corporation of India (DICGC) subject to certain limits and conditions. For further details on the deposit insurance provided by DICGC, please visit / log on to www.dicgc.org.in.
  8. 8. Dormant Accounts
    Savings Accounts which are not operated (no Customer induced debit or credit transaction) for a period of two (2) years will be transferred to a separate dormant / inoperative account status in the interest of the depositor as well as PPBL. Further action on the account will be as per Bank's policy on the same
  9. 9. Termination / Closure of Account
    • • You may close your Savings Account with PPBL at any time by visiting our nearest branch or our Noida Branch (Address - Skymark One , Shop No.1, Ground Floor , Tower- D , Plot No. H - 10B, Sector 98 , Noida , UP - 201301) or our Customer Care Service Centre, the details of which are listed under the section - "Contact Us" of PPBL’s website. We will thereafter guide you on the next steps appropriately.
    • • PPBL shall close your Savings Account post deducting all fees and/or charges payable by You to PPBL in respect thereof. PPBL may notify You of the date on which your Savings Account shall be closed. Upon closure of your Savings Account, the RuPay Debit and ATM card and other deliverables/services in relation with your Savings Account shall stand automatically terminated.
    • • Your inability as an existing Customer to furnish details required by PPBL to fulfill statutory obligations could result in closure of the Savings Account after due notice(s) to You.
    • • PPBL may also close the Savings Account under certain conditions for improper conduct of the Savings Account, without giving any prior notice to You. PPBL shall not be liable for any consequences arising out of such closure of the Savings Account. PPBL may at any time at its sole discretion, without liability, refuse to accept any deposit or limit the amount that may be deposited and return all or part of the deposit and discharge all liability. In the event of closure of the Savings Account, PPBL will refund the monies (including balance) lying to the credit of - Savings Account to the Customer subject to payment of applicable standard service/processing charges.
    • • In such scenarios of Your failing to furnish necessary details for fulfilment of PPBL’s statutory obligations and/or improper conduct of the Savings Account, Your Paytm Wallet will also be closed in the event of closure of Your Savings Account with PPBL.

Savings account operational terms

Treatment of Customer Balances exceeding INR 2,00,000/- at the end of the day in your Wallet, Current Account, Savings Account combined.

  1. 1. In adherence to the above guideline, in case the combined balance in the Customers Wallet, Saving and Current accounts (as case may be), held with PPBL exceed INR 2,00,000/- at the end of the day PPBL will, basis Customers consent undertake the following activities (as set out at clause 3 below) with the Scheduled Commercial Bank with whom PPBL has a business correspondent arrangement in regard to the balance in the Customers Savings Account ("Partner Bank", currently IndusInd Bank).
  2. 2. Customer acknowledges that for ease of transaction and customer convenience, PPBL determines the channel for processing of the transactions initiated by the customers from the Savings Account so as to ensure faster and smoother transaction processing.
  3. 3. Types of sweep out facilities
    1. 3.1 End of day sweep out:
      • a. Automatically facilitate the creation of fixed deposits with Partner Bank from time to time for such balance exceeding the regulatory limits.
      • b. Sweep out the excess balances lying in the Customer’s Savings Account at the end of day to the Customer’s Fixed Deposit created with the Partner Bank.
    2. 3.2 On-Demand sweep out:
      • a. Customer acknowledges that PPBL acting in the capacity of a business correspondent of the Partner Bank viz. (IndusInd Bank), shall basis the Customer’s consent sweep out funds and facilitate the creation of a fixed deposit (with the Partner Bank) by way of providing an option through the banking mobile app for the amounts as determined by the Customer. Such fixed deposits shall be booked by the Partner Bank against the period having highest interest rate so informed by the Partner Bank from time to time to PPBL and PPBL shall in no manner be liable for the fixed deposits so created.
      • b. Customer can create any number of fixed deposits with the Partner Bank in a day from the balances/ deposits lying in his savings account.
    3. 3.3 Automatic Preferential sweep out:
      • a. Customer acknowledges that PPBL may provide the Customer with a facility to set limits for the amounts to be swept out of the balance from his Savings Account to a fixed deposit (with the Partner Bank), at the end of the day.
      • b. Customer understands that he can modify or revoke such limits set by him, prior to the end of the day sweep out time frame of PPBL (i.e. prior to 11pm). The sweep out shall be of such amount lying in excess of the limit set by the Customer. However, Customer acknowledges that the Customer cannot set a limit below Rs. 10,000/- . Such fixed deposits shall be booked by the Partner Bank for the period having highest interest rate so informed by the Partner Bank from time to time to PPBL and PPBL shall in no manner be liable for the fixed deposits so created.
  4. 4. Common terms of PPBL for sweep out facility
    1. 4.1 Customer acknowledges that PPBL may impose limits on the amounts that can be swept out for creating an FD, as on date prevailing limits are brought down hereinbelow:
      • 4.1.1 A Customer can create an FD only to a maximum limit of Rs. 1 crore per FD request. Fixed deposit shall not be created if the amount exceeds these limits.
      • 4.1.2 Customer acknowledges that as per PPBL’s internal policy there is a limit of Rs. 3 lacs on a yearly basis towards total sweep out for Form 60 Customers, post which no fixed deposit can be created by the Customer.
    2. 4.2 The balances with Partner Bank will be displayed in the PPBL Mobile Banking Application of the Customer as per the information provided by Partner Bank. All communications regarding the Customers’ fixed deposit with the Partner Bank will be sent by PPBL to the Customer’s registered mobile number/email address so provided by the Customer to PPBL from time to time.
    3. 4.3 PPBL on the Customer’s behalf basis the above mentioned consent so provided to PPBL, shall coordinate with the Partner Bank for transfer of funds from the fixed deposit to the Savings Account of the Customer. However, Customer acknowledges that in case his Savings Account is marked as frozen by PPBL, then credit from such fixed deposit shall not be allowed and in such scenario Customer will reach out to PPBL customer care for further information. Customer agrees that PPBL shall in no manner be responsible for loss of interest or any business losses.
  5. 5. Terms of fixed deposit sweep out with the Partner Bank

    Fixed deposit will be opened with the Partner Bank, currently IndusInd Bank as per its terms:
    1. 5.1 The fixed deposit will be automatically renewed on maturity. The rates and term used will be as intimated to PPBL from time to time by the Partner Bank being IndusInd Bank Limited for sharing the same with the Customer. PPBL shall inform the said details to the customer in their deposit details page in consumer app and also 48 hours prior to auto-renewal. The Customer may also view these details pertaining to the fixed deposit at https://www.paytmbank.com/products/fixed-deposit
    2. 5.2 The effective date of fixed deposit shall be the date on which the amounts of deposit placed are realized by / credited to the Partner Bank.
    3. 5.3 In the event of the fixed deposit being closed before completing the original term of such deposit, interest will be paid at the rate applicable on the date of deposit for the period for which the deposit has remained with the Partner Bank.
    4. 5.4 In case the term deposit is closed prematurely, before completion of the minimum period of 7 days, no interest shall be paid for the said term deposit.
    5. 5.5 Upon the receipt of the written request/instructions received from the Customers for withdrawal/redemption/liquidation of the fixed deposit with the Partner Bank, PPBL shall immediately but not later than one business day process the said instructions and transfer monies to the account.
    6. 5.6 In order to redeem/withdraw the fixed deposit, the Customer may put up a request to PPBL for routing the same to Partner Bank. Where the Customer is deceased, PPBL on the basis of claims from the successors and/or claimants and the details made available to PPBL will complete the due diligence and initiate the closure of the account for settlement.
    7. 5.7 Nominee for such fixed deposit account(s) opened with Partner Bank will be the same as one registered with PPBL by you.
    8. 5.8 All communications such as fixed deposit advice, Interest certificate, TDS certificate, etc. will be provided to the Customer by PPBL as provided by Partner Bank. No communication (SMS/Email) will be otherwise sent to the Customer by Partner Bank. The above terms and conditions should be read in conjunction to the detailed general fixed deposit terms and conditions outlined by the Partner Bank (currently IndusInd Bank) which are available at Terms and Conditions https://www.indusind.com/content/dam/indusind/PDF/Deposit-Accounts-TnC-V31.pdf. In case of conflict, the later shall prevail.
    9. 5.9 Partner Bank shall not be liable to the Customer for any damages in connection with the PPBL Account or the Services of PPBL or for any loss or damage whatsoever suffered or incurred by the Customer solely due to PPBL.
    10. 5.10 The Customer is entitled to maintain multiple fixed deposits with the Partner Bank being IndusInd Bank Limited and at any point of time can issue instructions to PPBL for liquidation of any or all of these fixed deposits for which PPBL has facilitated sweep out. The Customer is also entitled to partially redeem any fixed deposit. The Customer hereby agrees and understands that upon receipt of such request, PPBL shall accordingly communicate the same to the Partner Bank being IndusInd Bank Limited and the redemption or the liquidation of the fixed deposits shall be effected on a “last in first out” (LIFO) basis.
    11. 5.11 Any delay or failure on part of Partner Bank to process transactions of the Customer on account for any reasons whatsoever, including but not limited to marking of lien/ freeze due to any regulatory action undertaken by Partner Bank, shall be the sole responsibility of the Partner Bank and the Customer shall not hold PPBL accountable or liable for the same.
    12. 5.12 The Customer hereby agrees and understands that PPBL is merely a facilitator acting strictly on a non-risk participation basis with regard to the fixed deposit offered by the Partner Bank being the product provider and/or financial issuer of the said fixed deposit. PPBL shall not be liable in any manner whatsoever with regard to the fixed deposit offering being provided by the Partner Bank.

Direct Benefit Transfer Terms and conditions

These Terms shall be applicable to the Direct Benefit Transfer service provided by PPBL and same shall be read in conjunction with the General Terms and conditions governing the Accounts and Services of PPBL (“General Terms”) along with terms pertaining to Savings Account (“Saving Account Terms”) presently listed at https://www.paytmbank.com/Terms&Conditions unless the General Terms and the Saving Account Terms conflict with the terms stated herein below:

  1. I. DEFINITIONS

    Unless indicated otherwise, the capitalized terms listed below shall have the following meaning:

    • a. “Account” shall mean the savings account of the Customer being maintained with PPBL.
    • b. “Aadhaar Payment Bridge” shall mean a system which facilitates end-to-end processing of bulk electronic payment instruction primarily facilitating the government departments to disburse the Direct Benefit Transfers.
    • c. “Customer” shall mean the savings account holder with PPBL.
    • d. “De-seeding of Aadhaar” shall mean the de-linking of the Aadhaar number with the NPCI Mapper.
    • e. “Direct Benefit Transfer (DBT)” shall mean the mechanism and/or programs aiming to directly credit Government Subsidies to the people through their bank accounts.
    • f. “Documents” shall include the proof of possession of Aadhaar, and the customer consent provided to PPBL for seeding Aadhaar number with the Account for receipt of the Government Subsidies and any other document as may be required by PPBL in this regard.
    • g. “Government Subsidies” shall mean a benefit or subsidy given to the individual, business or institution by the Government of India under the aegis of several social schemes.
    • h. “NPCI Mapping” shall mean the process of associating a bank with Aadhaar number which is facilitated by NPCI for DBT to the concerned bank who has linked the Aadhaar Number to a specific bank account for receiving DBT in respect of which the customer has given the consent to the said concerned bank.
    • i. “Re-seeding of Aadhaar number” shall mean re-linking of the Aadhaar number with the NPCI Mapping.
    • j. “Linking of Aadhaar number” shall mean verification and updation of Aadhaar number in the core banking solution of PPBL.
    • k. “Seeding of Aadhaar number” shall mean linking the Aadhaar number with NPCI Mapper.
    • 1. The Customer hereby agrees and understand that the request for mapping of the Account for the receipt of the DBT shall be submitted to NPCI by PPBL at the Customer’s request and basis the receipt of the necessary documents and customer consent as required by PPBL and/or subject to fulfillment of necessary formalities as required by PPBL. The Customer has voluntarily agreed to seed/link his Account with NPCI Mapping for receiving the Government Subsidies in his Account.
    • 2. On receipt of the said Customer’s request, PPBL shall submit the request to NPCI for Seeding the Customer’s Aadhaar number to the Account accordingly for credit of DBT in the Account subject to the said Account not being ineligible to receive the DBT on account of reasons mandated as per the relevant laws/ regulations. If the Account is found to be ineligible, then in such case PPBL shall reject the Seeding of Aadhaar Number request of the Customer.
    • 3. The Customer hereby acknowledges that the entire Government Subsidies so due and payable to the Customer shall be credited in the Account upon successful processing of the Seeding of Aadhaar number request by NPCI and confirmed to PPBL.
    • 4. The Customer declares that all the data/information/documents/records provided by it are upto date, true and correct and shall not hold PPBL liable for any mismatch or discrepancy in any of the data/information/documents/records provided by the Customer.
    • 5. The Customer hereby agrees and understands that in case the Customer has an account maintained in another bank which is already seeded with the NPCI Mapping for receipt of DBT, the same shall be de-seeded upon the successful processing of the Seeding of Aadhaar Number request by PPBL. The Customer acknowledges and hereby consents to delink such account by giving necessary authorization to PPBL in this regard and also by providing the previous bank’s details.
    • 6. The Customer hereby acknowledges and understands that the PPBL shall de-seed the Aadhaar numbers from NPCI Mapping without the receipt of the Customer consent for such purposes, where the Customer become ineligible to receive DBT or in the event of the closure of the Account, death/insanity/insolvency of the Customer, Account under litigation and/or Account being blocked or frozen. Upon activation of the Account, the Aadhaar number shall be deemed to be automatically re-seeded until any voluntary action taken by the Customer for De-seeding of the Aadhaar number in relation to the Account.
    • 7. Subject to the other provisions contained herein, the Customer hereby agrees and acknowledges that in the event of De-seeding of the Aadhaar number in relation to the Account, the Customer shall be required to re-initiate all the necessary formalities as required by PPBL with regard to the Seeding of the Aadhaar Number request in relation to the Account for the credit of DBT therein.
    • 8. If the Customer has voluntarily decided to de-seed/ de-link his Account with NPCI Mapping for receiving the Government Subsidies in his Account, then in such case the Customer hereby agrees and understands that such de-mapping / de-seeding of the Account for the receipt of the DBT shall be submitted by PPBL to NPCI upon receipt of such request by the Customer through bank customer support, bank branch and business correspondent agent points subject to fulfillment of necessary formalities as required by PPBL.

Debit Card

These Terms apply to the issuance and usage of Debit and ATM card and shall be in addition to and not in derogation of the general terms and conditions of PPBL.

  1. I. Definitions
    • Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:
      • a. “Account” shall mean all present and future account(s) of the Customer (held in any form whatsoever including but not limited to the services and any kind of banking relationship), operated either singly or jointly at PBBL.
      • b. “Account Holder” shall mean the Account holder with Paytm Payments Bank.
      • c. "ATM" means any Automated Teller Machine in India, whether of PPBL or a shared network, at which the Cardholder can use his Card to access his funds in his Account.
      • d. “Business Correspondent (BC)” shall mean a bank representative engaged by PPBL for extension of banking and financial services so as to ensure greater financial inclusion and increasing the outreach of the banking sector.
      • e. “BC App” shall mean a mobile application for Business Correspondent for providing the banking services.
      • f. “BC Point” shall means the retail business correspondent points engaged by PPBL through which banking services are provided PPBL’s Customer.
      • g. "Card" shall mean the personalized or non-personalized Debit and ATM card in electronic or physical format issued by PPBL under the aegis of Card Schemes.
      • h. “Card Schemes” shall mean organisations or card networks (including but not limited to VISA, MASTERCARD, RUPAY etc.) that process and settle debit card transactions as per the relevant rules formulated by such organisations or card networks.”
      • i. “Cardholder” shall mean the Account Holder to whom the Card linked to the Account has been issued by PPBL.
      • j. “Instant Debit Card (‘IDC’) is a non-personalised card issue by PPBL to its Customer under the aegis of various Card Schemes. “International Transaction” shall mean the Transactions initiated by the Cardholder on his Card outside of India.”
      • k. “Merchants” shall means any person who owns or manages or operates a Merchant Establishment.
      • l. "Merchant Establishment" shall mean and include physical Merchants, online Merchants (including POS and E-commerce) and any other outlet that has been authorized by PPBL to accept payments using the Card.
      • m. “OTP” shall mean one time password valid only for a single transaction or login session to authenticate the Customer.
      • n. "PIN" means the Personal Identification Number allocated in relation to the Card to the Cardholder by PPBL or as chosen by the Cardholder and/or PPBL from time to time.
      • o. "POS” means the point of sale (POS) electronic terminals in India or outside India, which amongst other things are capable of processing Card transactions and/or where the Cardholder can use his Card to access the funds from the Account linked with the Card to make purchases at various merchant establishments in accordance with policies stipulated by PPBL and/or regulatory requirements from time to time.
  1. 1. Issuance of Card
    • 1.1 The Card shall be issued by PPBL in the name of Cardholder to transact online and provides access to the Account.
    • 1.2 The Card shall be issued by PPBL to the Cardholder in electronic format upon the opening of the Account or in physical format (only upon the specific request of the Card Holder).At the time of issuance/re-issuance, all Cards (physical and virtual) shall be enabled for use only at contact based points of usage i.e. ATMs and POS devices within India.
    • 1.3 For any international transaction, the debit card needs to be activated/enabled for the international usage, Customer may raise the request to PPBL to enable international transaction on his/her Card. PPBL reserves the sole discretion based on the risk perception, whether to disable the Card domestic and international transactions/international transaction or any contactless transaction rights and the Card which have never been used for any online/international/contactless transaction by the Cardholder shall be mandatorily disabled.
    • 1.4 The Customer can raise a request for the issuance of physical Card through Paytm App or BC point.
    • 1.5 The personalized card in physical format may be issued to the Card Holder for domestic or international usage only.
    • 1.6 For the activation of the Card, Card Holder can activate the Card through Net Banking Panel, or through QR Code issued by PPBL or through IVR call.
    • 1.7 PPBL may at its sole discretion issue a Card in physical format to the Cardholder and the application of the Account Holder in this regard may be rejected by PPBL without assigning any reasons whatsoever.
    • 1.8 The Card issued by PPBL shall contain information such as the name of the Cardholder, Card Number, CVV, Expiry Date, QR Code therein.
  2. 2. Fees and Charges
    • 2.1 No issuance or transaction-based fee or charges would currently be levied by PPBL for the Card issued in electronic format. However, PPBL reserves the right at any time to charge the Cardholder for the issue or reissue of a Card in electronic format and/or any fees/charges for the transactions carried out by the Cardholder on the Card after due intimation to the Cardholder.
    • 2.2 The Customer can view the schedule of fees and/or charges applicable for the Cards in physical format athttps://www.paytmbank.com/ratesCharges.html. PPBL shall be entitled to debit, at its sole discretion and at any point of time, the fees and/or charges due and payable by the Customer in respect of the Cards in physical format, from the Customer’s bank account and in case of any insufficiency of funds in the Customer’s bank account, from the Customer’s wallet.
    • 2.3 Any government charges, duty or debits, or tax payable as a result of the use of the Card shall be solely the Cardholder's responsibility and if imposed PPBL shall debit such charges, duty or tax against the bank account.
  3. 3. Dispatch of the Card:
    • 3.1 Dispatch of the Card where the issuance request raised by the Customer through Paytm App:
      • a. The Card shall be dispatched by PPBL to the Cardholder at the address indicated in the KYC document of the Customer. PPBL shall not be responsible in any manner whatsoever for any loss and/or theft of or damage to the Card in transit and/or the quality of the courier services once the Card has been dispatched to the Cardholder at the address communicated by him.
      • b. The Cardholder shall ensure that the necessary documents/proofs evidencing the actual identity of the Cardholder and/or any person collecting on behalf of the Cardholder are kept ready for due verification by the courier agency at the time of actual delivery of the Card in physical format at the address communicated by the Customer to PPBL at the time of applying for the Card. PPBL reserves the discretion to not deliver the Card to any person acting on behalf of the Cardholder if the above mentioned documents are not made available to the courier agency at the time of delivery of the Card and the Cardholder shall not hold PPBL responsible on this account.
      • c. In the event of repeated attempts made by PPBL for the delivery of the Card to the Cardholder and/or if the Cardholder or any person acting on behalf of the Cardholder refuses to accept the Card at the address communicated by him to PPBL and/or if the Cardholder is not present at the address informed by him to PPBL, the Card in physical format shall be destroyed by PPBL and hotlisted. In such cases, where card is not delivered and returned back to the origin, the Cardholder shall not be entitled to refund or any charges collected by PPBL towards the issuance and/or dispatch of the Card. PPBL shall not be liable for any negligence, mis-use, fraud, loss in respect of the Card by the third party who has collected the Card on behalf of the Cardholder.
    • 3.2 Handover of the Card where the issuance request raised by the Customer through BC App:
      • a. The Card being issued through BC App shall be a non-personalized Card.
      • b. The Card shall be issued to the Customer by visiting the PPBL designated BC Point, BC will scan the QR code given on the envelope containing Debit Card and welcome letter and enter the Customer’s mobile number in the BC App.
      • c. By scanning the QR code the verification code SMS is sent to the Customer Mobile Number and Customer shall be required to share the said verification code with BC, BC will then enter the verification code in BC App. The card details and applicable charges levied on the Customer for issuance of the Card appears on the BC App.
      • d. BC shall undertake the Customer’s biometric to authenticate, the transaction to debit charges from the Customer’s account. Post successful transaction, then the Card will mapped to the Customer account. Post which BC shall handover the envelope containing Debit Card and welcome letter to the Customer.
  4. 4. Transaction Details
    • 4.1 Statement
      • a. The Customer's Paytm bank passbook would reflect all the transactions performed through the Card.
      • b. SMS alerts would be sent to the Cardholder for every card transaction done in the bank account.
      • c. Transaction Disputes
        If there is a dispute regarding transactions listed in the Statement, the Customer must inform PPBL within 90 days of the transaction reflecting in the passbook. PPBL will conduct investigation and revert on such transactions. For certain disputes the Bank reserves the right to give a temporary credit to the bank account during the period of investigation. However in case the dispute is settled against the Customer, the Bank may accordingly debit the amount from the bank account.
  5. 5. Operation of the Card
    • 5.1 The issue and use of the Card shall be subject to the rules and regulations in force from time to time, as issued by the Reserve Bank of India, NPCI, Card Scheme, FEMA or any other applicable law in force and that of PPBL.
    • 5.2 The Card shall be valid for transactions, as permitted by PPBL from time to time in India and outside India, at ATMs and Merchants accepting debit cards.
    • 5.3 The Bank shall not in any way be responsible for the quality of goods and/or services purchased or availed of by the Cardholder from the online merchants, including but not limited to due to deficiency of services, delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods by the Cardholder. The Cardholder must directly take up with or directly contact the online merchants for the resolution of any dispute or claim that he may have regarding the goods and/or services.
    • 5.4 The Bank shall not in any way responsible for any unauthorized leakage of customer credentials or any misuse and abuse of Card at ATMs and POS machine deployed at the Merchant Establishment.
    • 5.5 The Cardholder's bank account will be debited immediately with the amount of transactions effected by the use of the Card. The Cardholder should maintain sufficient funds in the bank account to meet any such transactions.
    • 5.6 The Cardholder shall use the facility to switch on/off and set/modify transaction limits for all types of transactions including both domestic and international transactions at POS, ATM, online transactions/contactless transaction etc. The Cardholder scan Cardholder avail this facility on 24X7 basis through their Paytm mobile application / internet banking / calling bank customer care);. Any change in the status of the Card is communicated by PPBL through SMS on registered mobile number of the customer.

      ** Currently International transactions on debit card has been disabled till further notice.
    • 5.7 Increase in TCS on Overseas Remittances from 1st October, 2023 - Union Budget 2023 has increased Tax Collection at Source (TCS) on foreign remittances under LRS (Liberalised Remittance Scheme) from 5% to 20% for all purposes except Education and Medical if aggregate foreign remittance exceeds 7 lakhs in a Financial Year.

    Please note that from 1st October 2023 the tax will be applicable as per the following:

    Sr. No Purpose of Remittance TCS Applicable at Present (till 30thSeptember, 2023) TCS Applicable from or after 1stOctober, 2023
    1 Education where source of funds is education loan* 0.5% of the aggregate amount in excess of 7 lakhs** No change
    2 Education (funded by self) and Medical 5% of the aggregate amount in excess of 7 lakhs** No change
    3 All other purposes under LRS*** 5% of the aggregate amount in excess of 7 lakhs** 20% of the aggregate amount in excess of 7 lakhs

    T&C Apply.
    *Obtained from any financial institution as defined in Section 80E of Income Tax Act, 1961
    **All charges applicable in a financial year and specified persons may be subjected to a higher tax slab

    ***This will apply to all LRS purposes including foreign trips, investing overseas and gift remittances except for education and medical purposes.

    Please note – The bank has the right to recover any TCS due for international transactions made during this financial year in Paytm Payment Bank account.

  6. 6. Misuse / Compromise of Card Details
    • 6.1 The Cardholder should block his Card temporarily and immediately through the Paytm app if the Cardholder believes or if it comes to his knowledge that his Card details are stolen and/ or if his Card details have been compromised or if there have been unauthorized transactions in the bank account on account of usage of the Card. The Cardholder may also contact PPBL for reporting Card loss by visiting its Noida Branch (Address - Skymark One , Shop No.1, Ground Floor , Tower- D , Plot No. H - 10B, Sector 98 , Noida , UP - 201301) and/or any other bank branches as intimated by PPBL for the said purposes or over the telephone at the numbers of PPBL's 24-Hour toll-free helplines or Customer Care Service Centre listed under the section- “Contact Us” of PPBL’s website. The Customer understands that any request for permanent blocking of the Card shall result in the blocking of the Card in electronic format as well.
    • 6.2 In addition, the Card Holder has an option of unblocking of the Card using App for Cardholder having saving account with PPBL and by using Net Banking Panel where the Cardholder having current account and has opted for the Net Banking Panel facility provided by PPBL.
    • 6.3 The Card Holder can also request of permanently blocking of the Card and also request for issuance of new card with the new card details if Cardholder believes or if it comes to his knowledge that his Card details are stolen and/or if the Card details have been compromised or if there have been any unauthorised transactions in the bank account on usage of Card.
    • 6.4 The Cardholder must also report the misuse or loss of his Card to the police and lodge a First Information Report ("FIR").
    • 6.5 The Cardholder shall activate the Card in physical format only upon its actual receipt by the Cardholder itself or upon collecting the same from any person who has collected the Card acting on behalf of the Cardholder. The Cardholder will be liable for all losses for any misuse of the Card that has happened with his consent or knowledge or in the event of any delay or failure on the part of the Customer to report any unauthorized transactions in the bank account on account of usage of the Card and the Bank shall not be responsible in any manner whatsoever. The Cardholder shall indemnify PPBL against any liability, costs or damages arising out of the loss or theft or compromise of the Card details or if there have been unauthorized transactions in the bank account on account of usage of the Card. This clause shall survive the cessation of the banking relationship of the Customer with PPBL and/or closure of the bank account.
    • 6.6 The Cardholder shall be entitled to apply for re-issue of the Card post completion of the necessary formalities as required by PPBL.
    • 6.7 The Cardholder agrees and understands that the PIN/OTP issued in respect of the Account by PPBL to it provides access to the Account and/or enables the Customer to undertake purchases at various merchant establishments. The Cardholder accepts that it is the complete and sole responsibility of the Cardholder to keep, maintain and use the Card in a safe and secure manner and/or to ensure the confidentiality and protection of the Card and/ or PIN/OTP and/or be liable for all the transactions entered in to and/or routed through the Account using the Card and such PIN/OTP. The Cardholder shall under no circumstances record the PIN/OTP in any form, be it intelligible or unintelligible or in physical writing or in electronic form or otherwise, which is accessible to or could be accessed by any third party, either honestly or dishonestly or act in any manner that would facilitate the PIN/OTP coming to knowledge of a third party. The Cardholder grants express authority to PPBL for carrying out transactions or instructions authenticated on the basis of the PIN/OTP and shall not revoke or dispute the same. PPBL is under no obligation to verify the authenticity of the transaction or instruction sent or purported to have been sent from the Cardholder other than by means of verification of the Cardholder's PIN.
    • 6.8 PPBL shall exercise due care when issuing PIN in respect of the Card and shall not disclose the PIN pertaining to the Card to anybody else except the Cardholder.
    • 6.9 The Cardholder has also the option to change his Card PIN using App where the Cardholder having saving account with PPBL and using Net Banking Panel where the Cardholder having current account and has opted for the Net Banking Panel facility provided by PPBL and Cardholder can also make IVR call to change his PIN.
    • 6.10 The Cardholder hereby agrees and understands that the Customer cannot undertake any cash withdrawal transactions at POS by way of the usage of the Card.
  7. 7. Indemnity and Exclusion from Liability
    • The Cardholder hereby agrees to indemnify and keep PPBL, its employees, service providers, subcontractors, and/or agents indemnified from and against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses whatsoever which PPBL may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing the Cardholder the Card or by reason of PPBL exercising due care and diligence and acting or refusing to act upon the Cardholder's instructions or out of the negligence, mistake or fraud or default or misconduct of the Cardholder or machine/systems failure attributable to the Cardholder or breach or noncompliance of the terms contained herein. Without prejudice to anything contained herein, PPBL shall not be liable to the Cardholder in respect of any loss or damage arising directly or indirectly out of the malfunction of any systems not within its control. For avoidance of doubt, it is clarified that PPBL shall be liable for all direct losses incurred by the Cardholder, caused due to a systems malfunction, which is directly within its control. However, PPBL shall not be liable for any loss caused due to a technical breakdown of the payment system if the same was recognizable by the Cardholder by a message on the display of the device or was otherwise known. The responsibility of PPBL for non-execution or defective execution of the transaction shall be limited to the principal value of the transaction and the interest thereof, if any, subject to the applicable law/s and the policies of PPBL.
  8. 8. Termination
    • 8.1 PPBL shall be entitled to terminate the Card and/or close the bank account with immediate effect upon the failure to adhere to or comply with the terms and conditions herein set forth or upon receipt of any legal and/ or regulatory directions to that effect.
    • 8.2 If the Cardholder decides to close his bank account with PPBL or upon the Bank’s receipt of information of demise of the Cardholder, the Card(s) issued with this account as the primary account, would automatically stand cancelled. In case any outstanding Card transactions that have not yet been debited from the bank account or any outstanding credits that have not been transferred to the bank account, the same will be netted out from the balance prior to PPBL returning the funds to the Customer.

NEFT and RTGS

1. National Electronic Funds Transfer ("NEFT") and Real Time Gross Settlement ("RTGS"):

Reserve Bank of India has introduced two electronic funds transfer system (collectively referred to herein as "Fund Transfer Systems"), detailed as under:

  1. • "National Electronic Funds Transfer" System (hereinafter referred to as "NEFT"). The objective of the NEFT system is to establish an electronic funds transfer system to facilitate an efficient, secure, economical, reliable and expeditious system of funds transfer and clearing in the banking sector throughout India, and to relieve the stress on the existing paper based funds transfer and clearing system;
  2. • "Real Time Gross Settlement" System (hereinafter referred to as "RTGS"), which can be defined as the continuous (real-time) settlement of funds transfers individually on an order by order basis (without netting). 'Real Time' means the processing of instructions at the time they are received rather than at some later time; 'Gross Settlement' means the settlement of funds transfer instructions occurs individually (on an instruction by instruction basis).

2. Inward and Outward Remittances of funds through the NEFT and RTGS facility

  1. • The savings account holder ("Account Holder") of PPBL hereby agrees to have the inward and outward NEFT and RTGS transactions activated using the facility
  2. •These terms will be in addition to and not in derogation of the terms and conditions relating to the Saving Account of the Account Holder
  3. •Remittance of funds through the Fund Transfer System shall be subject to the rules and regulations in force from time to time, as issued by the Reserve Bank of India or any other applicable law in force and that of the Bank.
  4. •Upon the happening of a successful transaction, the Account Holder's account will be debited or credited, as the case may be, as immediately with the amount of the transaction effected by the Fund Transfer System.

3. Fees and Charges

  1. • No fees and charges would currently be levied by PPBL for availing the NEFT and RTGS facility. However, PPBL reserves the right at any time to charge the account holder for offering the facility and/or any fees/charges for the transactions carried out by the account holder using the NEFT and RTGS facility, after due intimation to the Customer.
  2. • Any government charges, duty or debits, or tax payable as a result of outward or inward remittances of funds through the NEFT and RTGS facility shall be the Account Holder's responsibility and if imposed PPBL shall debit such charges, duty or tax against the Account Holder.

4. Transaction Details

  1. a. Statement
    1. • The Customer's Paytm passbook would reflect all the transactions performed through the NEFT and RTGS facility
    2. • SMS alerts would be sent to the cardholder for every transaction done
  2. b. Transaction Disputes
    If there is a dispute regarding transactions listed in the statement, You must inform PPBL within 30 days of the transaction reflecting in the passbook. PPBL will conduct investigation and revert on such transactions. In case dispute is settled against the Account Holder, Bank may accordingly debit the amount. For certain disputes Bank reserves the right to give a temporary credit during the period of investigation.
  3. c. Contact Details
    You can contact PPBL as per the details provided in the General terms section

5. Termination
The NEFT and RTGS facility shall only exist during the existence of the Account Holder's account with PPBL. PPBL shall have the right to terminate the facility with immediate effect upon the occurrence of any of the following events:

  1. • Failure to adhere to or comply with the terms and conditions herein set forth, or
  2. • If the Account Holder decides to close his/her account with PPBL;
  3. • On receipt of information of demise of the Account Holder

    or if for any reason a court of competent jurisdiction finds any provision of these Terms or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of these Terms, and the remainder of these Terms shall continue in full force and effect.

f. Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force. All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms.

IMPS

PPBL shall provide IMPS to the Account Holder on a best effort basis in accordance with the applicable guidelines, circulars, regulations and directions issued by the Reserve Bank of India and/or National Payments Corporation of India (“applicable IMPS laws”) with these terms being in addition to and not in derogation of the above mentioned applicable IMPS laws issued from time to time. The Account Holder is hereby put to notice that the Account Holder is required to read and understand the applicable IMPS laws prior to initiating any transaction through IMPS and/or utilizing IMPS. and agrees that the rights and obligations provided therein and in these terms shall be mandatorily applicable on the Account Holder in relation to each transaction initiated through IMPS. Notwithstanding anything contained herein, all the general terms and conditions governing PPBL’s products and services (“General Terms”) shall continue to apply and be read in conjunction with these terms unless the IMPS terms and the General Terms conflict with the terms stated herein below:

  1. 1. Immediate Payment Service (“IMPS”):
    • “Immediate Payment Service” (hereinafter referred to as “IMPS” / “Fund Transfer System”), is an instant, 24*7, interbank, electronic fund transfer service provided by National Payments Corporation of India (NPCI).
  2. 2. Inward and Outward Remittances of funds through the Fund Transfer System
    • • The savings or wallet account holder (“Account Holder”) of PPBL hereby agrees to have the inward and outward fund transfer facility.
    • • These terms will be in addition to and not in derogation of the terms and conditions relating to the Saving Account and wallets of the Account Holder.
    • • Remittance of funds through the Fund Transfer System shall be subject to the rules and regulations in force from time to time, as issued by the Reserve Bank of India or any other applicable law in force and that of PPBL.
    • • Upon the completion of a successful transaction, the Account Holder’s account will be debited or credited, as the case may be, as immediately with the amount of the transaction effected by the Fund Transfer System.
  3. 3. Rights and Obligations of the Account Holder
    • • The Account Holder shall be responsible to issue payment instructions through IMPS in the complete and accurate form and shall be liable to compensate PPBL for any loss arising on account thereof.
    • • The Account Holder shall be bound by all his payment instructions through IMPS if PPBL has executed the same in good faith and in accordance with the Account Holder’s instructions.
    • • The Account Holder shall ensure sufficient adequacy of funds in his Account at all times prior to initiation of any payment instruction through IMPS.
    • • The Account Holder acknowledges that due to the real time nature of IMPS, the payment instructions through IMPS shall be irrevocable upon their execution by PPBL.
    • • PPBL shall not be liable to process payment instructions through IMPS issued by the Account Holder in the event of the following: -
      • a. The funds available in the Account of the Account Holder are insufficient.
      • b. The payment instructions through IMPS are incomplete or are inaccurate.
      • c. If PPBL is of the view that the payment instructions through IMPS have been issued to carry out an unlawful and/or suspicious transaction.
  4. 4. Fees and Charges
    • • The fees and charges applicable for availing the Fund Transfer System facility shall be as per the rates displayed on PPBL’s website and on PPBL App before initiating the fund transfer. PPBL may at its sole discretion update such fees and charges without providing any prior intimation to the Account Holder.
    • • Any government charges, duty or debits, or tax payable as a result of outward or inward remittances of funds through the Fund Transfer System shall be the Account Holder’s responsibility and if imposed PPBL shall debit such charges, duty or tax against the Account Holder.
    • • Bank will not be responsible in case any fee is levied by the beneficiary bank in case of outward fund transfer and by remitter bank in case of inwards fund transfer.
  5. 5. Transaction Details
    • • The Account Holder’s passbook/statement would reflect all the transactions through the Fund Transfer System.
    • • SMS alerts may be sent to the Account Holder for an IMPS transaction done, as per PPBL’s terms.
  6. 6. Transaction Disputes
    • • If there is a dispute regarding transactions listed in the statement, You must inform PPBL within 60 days of the transaction reflecting in the passbook/statement. PPBL will conduct investigation and revert on such transactions.
    • • In case dispute is settled against the Account Holder, Bank may accordingly debit the amount. PPBL also can mark lien on the Customer’s account if the account-holder does not have sufficient balance. In case the dispute is settled in favour of the account holder, bank will credit the amount accordingly.
    • • PPBL will not be responsible for recovering the money in case the account holder initiates fund transfer to an unintended or incorrect account.
  7. 7. Contact Details
    You can contact PPBL as per the details provided in the General terms section
  8. 8. Termination
    The Fund Transfer System shall only exist during the existence of the Account Holder’s account with PPBL. PPBL shall have the right to terminate the Fund Transfer System facility with immediate effect upon the occurrence of any of the following events:
    • • Failure to adhere to or comply with the terms and conditions herein set forth, or
    • • If the Account Holder decides to close his/her account with PPBL;
    • • On receipt of information of demise of the Account Holder.
    • • As provided under PPBL’s General Terms and Conditions

UPI

These following terms and conditions ("Terms") shall be applicable to the provision of the UPI fund transfer and fund collection facility provided / facilitated by Paytm Payments Bank Limited ("PPBL"). PPBL shall endeavor to provide to the Customer, UPI Facility in accordance with the UPI guidelines, circulars and/or regulations issued by the Reserve Bank of India ("RBI") and/or National Payments Corporation of India ("NPCI") from time to time ("Guidelines") subject to the terms and conditions herein specified. These terms shall be read in conjunction to the additional terms as agreed between PPBL and the customers for availing UPI Facility through Net Banking/ API, if applicable. In case of any disparity between the said terms and the terms mentioned herein, the additional terms shall prevail.

  1. 1. Definitions

    In this document the following words and phrases have the meanings set opposite them unless the context indicates otherwise:

    • • "Account(s)" refers to the savings and /or current bank account(s) or other such account as held and maintained with PPBL for which PPBL may provide UPI Facility, or savings and/or current account held with any bank in India, to be used for operations through the UPI Facility.
    • • "Customer" means the applicant/remitter availing of the UPI Facility through his Account(s) and shall mean individuals and corporate customers viz. companies incorporated in India.
    • • "PPBL" means Paytm Payments Bank Limited a payments bank licensed under the provisions of Banking Regulation Act, 1949 (as amended from time to time) and incorporated as a Company under the provisions of the Companies Act, 2013 (as amended from time to time) having its registered office at 136, First Floor, Devika Tower, Nehru Place, New Delhi-110019 (which expression shall, unless it be repugnant to the subject or context thereof, include its successors and assigns).
    • • “NPCI UPI System” means the switch and related equipment and software owned by NPCI to provide the UPI based fund transfer and funds collection facility through the pre-approved transaction functionality or otherwise as contemplated under the UPI Procedural Guidelines;
    • • "Payment Order" means an unconditional instruction issued by the Customer using the UPI Facility, to effect a fund transfer for a certain sum of money expressed in Indian rupees, to the designated account of a designated beneficiary by debiting Account(s) of the Customer.
    • • “UPI” refers to the Unified Payments Interface Service offered by NPCI in collaboration with its member banks.
    • • "UPI Facility" means the Unified Payments Interface Service based electronic fund transfer and fund collection facility provided / facilitated by PPBL to its Customers through the NPCI UPI System as per the Guidelines.

    Words or expressions used in this form, but not specifically defined herein shall have the respective meanings assigned to them by NPCI.

  2. 2. Terms of engagement

    Each Customer desirous of availing the UPI Facility, shall by way of a one-time registration, in such form, manner and substance as PPBL may prescribe, apply for UPI Facility and PPBL shall be entitled, at its sole discretion, to accept or reject such applications. Corporate customers shall be provided the facility along with the net-banking panel or through API functionality (‘API’). The Customer may apply for UPI Facility by downloading the Paytm application (“the App”) and in case of corporate customers, by applying to PPBL for net-banking facility or API. The Customer will have an option to set a virtual payment address and start transactions using the UPI Facility. Customer can link other bank accounts through a one-time registration process defined and standardized by NPCI and then start transacting on that. Notwithstanding the foregoing, corporate customers shall be able to link only their PPBL bank account to the UPI Facility. By applying for and accessing the UPI Facility, the Customer accepts these Terms, which shall govern the provision of the UPI Facility by PPBL. The Terms shall be in addition to and not in derogation of the Guidelines issued from time to time.

    The Customer hereby acknowledges that the Customer has read and understood the Guidelines and agrees that the rights and obligations provided therein and in these Terms in so far as it relates to the Customer shall be binding on the Customer with regard to every Payment Order issued by him/it for execution in the NPCI UPI System. The Customer understands and agrees that nothing in terms of availing the UPI Facility shall be construed as creating any contractual or other rights against NPCI or any participant in the NPCI UPI System other than PPBL. Notwithstanding anything contained herein, all terms and conditions stipulated by PPBL in connection with the Accounts shall continue to apply.

    The transaction limits using the UPI Facility shall be as per the Guidelines, an updated.


  3. 3. Scope of the UPI Facility

    UPI Facility offers an instant, interbank electronic fund transfer or fund collection service to the customers of UPI member banks. The Customers can put in request for fund transfers or funds collection or respond to funds collection from the App/net banking panel/API provided to corporate customers in a secure manner for any of their linked bank Accounts using their unique VPA handle.

    3.A. Pre-approved transactions:

    PPBL corporate Customers can avail of the pre-approved transaction functionality of the NPCI UPI System (“pre-approved flow”). The transactions in the pre-approved flow shall be authenticated via Bank passcode/ netbanking password.
    The corporate customers may be required to execute additional documents or complete necessary formalities as required by PPBL for operationalizing the approved flow.

  4. 4. Fees and Charges
    • • The fees and charges applicable for availing the UPI Facility shall be as per the rates fixed by PPBL. PPBL may at its sole discretion update such fees and charges by providing any prior intimation to the individual customers. In case of corporate customers, the same shall be as agreed between PPBL and the corporate customers separately, in writing.
    • • Any government charges, duty or debits, or tax payable as a result of payments made using the UPI Facility shall be the Customer’s responsibility and if imposed PPBL shall debit such charges, duty or tax against the Customer.
  5. 5. Rights and Obligations of the Customer
    1. The Customer shall be entitled, subject to other terms and conditions of the service, to issue Payment Orders for execution by PPBL.
    2. • The Payment Order shall be issued by the Customer, in the form as prescribed by PPBL, which is complete in all particulars. The Customer shall be responsible for the accuracy of the particulars given in the Payment Order for UPI Facility and shall be liable to compensate PPBL for any loss arising on account of any error in the Payment Order.
    3. • The Customer shall be bound by any Payment Order executed by PPBL if PPBL has executed the Payment Order in good faith and in compliance with the instructions given by the Customer.
    4. • The Customer authorizes PPBL to debit Account(s) as per instructions received by way of Payment Orders. The individual Customer understands that although multiple bank accounts can be linked with the UPI Facility, debit/credit transactions can be done from the default account. Customer may change the default account before initiating such debit/credit transactions. Each Account that may be linked with the UPI facility can be opened with a separate username. However, in case of corporate customers, only one UPI VPA shall be available per corporate’s Account, as existing with PPBL.
    5. • The Customer shall ensure availability of funds in his Account(s) towards the fulfillment of the Payment Order before/at the time of the execution of the Payment Order by PPBL. The Customer hereby authorizes PPBL to debit the Account(s) of the Customer for any liability incurred by PPBL on behalf of the Customer for execution of the instruction issued by the Customer. The Customer understands and agrees that once a fund collection request is accepted, the default account will automatically be credited with such amounts as may be mentioned in the fund collection request. The Customer understands and agrees that such amounts once credited to default account cannot be reversed by the Customer.
    6. • The Customer agrees that the Payment Order shall become irrevocable when it is executed by PPBL.
    7. • The Customer agrees that he shall not be entitled to make any claim against RBI and/or NPCI in respect to the UPI Facility.
    8. • The Customer agrees that PPBL shall not be liable for any delay in the completion of the funds transfer or any loss on account of error in the execution of the funds transfer.
    9. • The Customer shall provide correct beneficiary details to PPBL at the time of availing the UPI Facility. The Customer shall be solely responsible for entering wrong beneficiary details like incorrect Virtual Payment Address or incorrect mobile number or Account no or IFSC Code, due to which the fund are transferred to an incorrect beneficiary.
    10. • The Customer agrees that the UPI Facility are offered in line with the RBI’s guidelines which are subject to change from time to time.
    11. • Customer shall inform PPBL immediately of any inquiry, question or issue raised by any authority including but not limited to any statutory authority or official regarding and relating to PPBL, as well as expeditiously notify PPBL of any show causes, seizure or similar action and provide copies of any notices, memos, correspondences received from such authority. Customer shall not unilaterally file any response / reply to such an authority without the prior approval and vetting by PPBL.
    12. • The Customer shall be solely liable for ensuring availability of sufficient funds in the Account(s) at all times for the purpose of availing the Facility. The Customer agrees that in the event there are insufficient funds in the Account, PPBL shall decline the transaction instruction.
  6. 6. Rights and obligations of PPBL
    1. PPBL shall execute a Payment Order issued and duly authorised by the Customer, unless: (a) the funds available in the Account(s) of the Customer are not adequate or funds are not properly applicable/available to comply with the Payment Order (b) the Payment Order is incomplete or it is not issued in the agreed form, (d) PPBL has reason to believe that the Payment Order is issued to carry out an unlawful transaction or (e) the Payment Order cannot be executed under the NPCI UPI System.
    2. • No Payment Order issued by the Customer shall be binding on PPBL until PPBL has accepted it.
    3. • PPBL shall, for execution of every Payment Order, be entitled to debit the designated Account(s) of the Customer, with the amount of the funds to be transferred together with charges payable thereon.
    4. • A duly authenticated record of the transaction after completion of the funds transfer or funds collection or response to a funds collection request will be recorded in the statement of account in the mobile application/net banking panel/ API of PPBL. The transaction will also be recorded in the statement of account given to the Customer by the Customer’s bank. The Customer shall, within a period of ten (10) days from the date of receipt of the monthly statement, report to PPBL any discrepancy in the execution of the Payment Order. The Customer agrees that he shall not be entitled to dispute the correctness of the execution of the Payment Order or the amount debited to his Account(s) if he fails to report the discrepancy within the said period.
    5. • PPBL for providing the UPI Facility to the Customer shall follow the process prescribed by NPCI in this regard including but not limited to process for settling of timed out transactions within the time limit prescribed by NPCI.
    6. • While PPBL endeavors to provide the Customer the VPA handle of his/her choice (from select options provided to the Customer, if applicable), the decision of PPBL to allocate or not to allocate a requested VPA shall be final and binding. PPBL also reserves the right to withdraw a VPA at any time if it is found to be not as per the requirements of any statutory, regulatory authority or NPCI. In addition, PPBL reserves the right to hold, stop, delete, reset any VPA used for any wrong doings, mis-use or under any unforeseen circumstance that may so warrant. Any request for change of VPA shall be addressed basis PPBL’s process’.
  7. 7. Instructions

    The Customer is responsible for the accuracy and authenticity of the instructions provided to PPBL and the same, if is in the form and manner prescribed by PPBL, shall be considered to be sufficient to operate the UPI Facility. PPBL shall not be required to independently verify the instructions. PPBL has no liability if it does not or is unable to stop or prevent the implementation of any Payment Order issued by the Customer. Once a Payment Order is issued by the Customer the same cannot be subsequently revoked by the Customer.

    PPBL states that it has no liability or obligation to keep a record of the instructions to provide information to the Customer or for verifying the instructions. PPBL shall refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any instruction. PPBL has the right to suspend the transactions with respect to the UPI Facility if it has reason to believe that the Customer’s instructions will lead to or expose to direct or indirect loss to PPBL or may require execution of such documentation as deemed necessary by PPBL, from the Customer before continuing to operate the UPI Facility.

    All instructions, requests, directives, orders, directions, entered by the Customer, are based upon the Customer’s decisions and are the sole responsibility of the Customer.

  8. 8. One- Time Mandates and Recurring Mandates:
    • A. One-time Mandates:
      • a. Through this functionality, individual customers can pre-authorize future debit of his/her bank account. The mandate created shall be for one-time execution only and customer Account shall be blocked for the equivalent amount immediately with the mandate creation.
      • b. In P2M transactions, a merchant can create a mandate for the customer, who is the payer in this case. It is through Collect flow that payee/ merchant initiated mandates can be created. In case the payer does not have necessary fund/balance in the account, the UPI Mandate will not be created
      • c. The mandate shall be created only on receipt of consent of the customer.
      • d. Payee can modify the mandate any time before the expiration date and redemption date. Such modification shall be subject to approval of the customer. Only amount and expiry dates can be modified.
      • e. The payee can revoke the mandate any time before the expiration date. The blocked funds shall be unblocked immediately and the said mandate shall stand cancelled.
      • f. Mandate execution will only happen between start date and end date.
      • g. UPI ID de-registration cannot be allowed by the customer if any mandate is active and outstanding against the UPI ID
      • h. Limit per mandate is Rs.1 Lacs
      • i. Mandates may be valid for a maximum period of 90 days, or any other period so prescribed from time to time.
    • B. Recurring Mandates:
      • a. In Recurring Mandate, the Customer will have the capability to schedule mandate through one-time authorization for a selected validity period and a defined frequency. This will allow recurring debits from the UPI linked Account. The Mandate can be payer initiated and payee initiated. No mandate shall be set without consent of the Customer.
      • b. A request for modification of mandate may be sent by the party that has initiated the mandate, i.e., Payee and Payer both can initiate modification (depending on which party initiated the mandate) but the final authority to approve the modification lies with the Customer. no such modifications shall be effected without the consent of the customer.
      • c. The payer can pause the mandate for a duration within which the mandate will be inactive. Any transaction initiated by the payee on a paused mandate will be declined. Similarly, the payer has the option to resume a paused payment from an effective date within the mandate validity period.
      • d. The mandate can be revoked i.e. cancelled by either of the parties. Mandate once revoked can’t be undone i.e. on a revoked mandate no further executions of the same mandate to be done. If Revoke is initiated by Payee PSP, there is no PIN required whereas if revoke is initiated by Payer PSP, then PIN is required
      • e. If the first execution date is same as mandate creation date, the customer will need to authorize the mandate creation and no separate authorization for immediate execution would be required. If the first execution date is a future date, then the customer will be required to authorize the execution with requisite information including UPI PIN.
      • f. As directed by NPCI, Two re-attempts shall be allowed in case any execution fails due to any technical, business reasons or risk scores from FRM. On failure of third attempt, the respective mandate execution for processing of the transaction on that particular date shall fail, however, the mandate shall be valid and active for future executions. However, if the first execution of the mandate fails (inclusive of the two re-attempts), the entire mandate will stand cancelled.
      • g. If any mandate execution amount is for more than Rs.2000(upper limit : Rs. 25,000), then the customer will be required to provide express authorization, every time before execution
  9. 9. Disclaimer

    PPBL does not hold out any warranty and makes no representation about the quality of the UPI Facility. While PPBL shall endeavor to promptly execute and process the transactions as proposed to be made by the Customer, PPBL shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law. The App is provided on an "as is" basis with no representation, guarantee or warranty of any kind, either express or implied, as to its functionality. Downloading or using the App does not automatically entitle the Customer to receive hard-copy documentation, technical support, telephone assistance, or updates to the App from PPBL. No warranty is provided that the App will be free from defects or virus or that operation of the App will be uninterrupted. Use of the App by the Customer is at the Customer’s own discretion and risk and the Customer is solely responsible for any damage resulting from the use of the App. PPBL shall not be liable for any loss, claim or damage suffered by the Customer and/or any other third party arising out of or resulting from failure of a UPI transaction where no response is received from NPCI or the beneficiary bank to the transaction request and/or where mobile number or account number of the beneficiary does not exist or on account of any issues that are not attributable to PPBL in any manner whatsover. Further, PPBL shall also not be liable for any loss, damage and/or claim arising out of or resulting from wrong beneficiary details, mobile number and/or account details being provided by the Customer. PPBL shall under, no circumstance, be held liable to the Customer if UPI Facility access is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of PPBL. Illegal or improper use of the UPI Facility shall render the Customer liable for payment of financial charges (to be decided by PPBL) or may result in suspension of the UPI Facility to the Customer. All the records of PPBL generated by the transactions arising out of the use of the UPI Facility, including the time the transaction is recorded shall be conclusive proof of the genuineness and accuracy of the transaction. For the protection of both the parties, and as a tool to correct misunderstandings, the Customer understands, agrees and authorises PPBL, at its discretion, and without further prior notice to the Customer, to monitor and record any or all telephone conversations between the Customer and PPBL and any of its employees or agents. PPBL expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the UPI Facility.

  10. 10. Indemnity and Liability

    The Customer hereby undertakes and agrees to indemnify at all times and hold harmless PPBL, NPCI and such other third party as PPBL or NPCI deems appropriate against all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs, awards, damages, losses and/or expenses however arising as a result of:

    1. i. Any breach of any applicable law, rules and regulations, Guidelines or fraud;
    2. ii. violations of the Terms by the Customer or unauthorized use of the UPI facility;
    3. iii. any misrepresentation or breach of representation or warranty made by the Customer contained herein;
    4. iv. any act, neglect or default on the part of the Customer.

    Customer shall also fully indemnify and hold harmless PPBL and NPCI against any loss, costs, expenses, demands or liability, whether direct or indirect, arising out of a claim by a third party pertaining to the use of UPI Facility by the Customer.

    The Customer hereby agrees that under no circumstances, PPBL’s aggregate liability for claims relating to the UPI Facility, whether for breach or in tort including but not limited to negligence shall be limited to the transaction charges/fees or consideration received by PPBL in the preceding one (1) month from the date of first occurrence of such liability. Notwithstanding the foregoing and except for any liability which cannot by law be excluded or limited, PPBL’s liability for indirect, incidental, special, punitive or consequential damages, including without limitation, damages for loss of profits, business interruption, Interruption or stoppage to the Customer’s access to and/or use of the App, loss of goodwill or unauthorized access to information incurred by the Customer howsoever arising, whether framed as a breach of warranty, in tort, contract, or otherwise even if PPBL has been advised of the possibility of such damages.

  11. 11. Termination

    The Customer may request for termination of the UPI Facility at any time. The Customer will remain responsible for all the transactions made through the UPI Facility until the time of such termination. PPBL may withdraw or terminate the UPI Facility anytime either entirely or with reference to a specific UPI Facility without assigning any reasons whatsoever. PPBL may suspend or terminate the UPI Facility without prior notice if the Customer has breached any of these Terms. Terms regarding termination by corporate customers shall be governed by respective documentation as agreed between PPBL and such corporate customers.

  12. 12. Notice

    You can contact Paytm Payments Bank Limited in any of the following ways:

    Visit our Branch (Address – Skymark One , Shop No.1, Ground Floor , Tower- D , Plot No. H - 10B, Sector 98 , Noida , UP - 201301)

    Write to us at the below address:
    The Nodal Officer,
    Paytm Payments Bank Limited
    A-6, V.J Towers,
    Sector 125,
    Noida – 201303
    Uttar Pradesh

    Notices under these Terms may be given in writing by delivering them by hand or by sending them by post to the last address given by the Customer and in the case of PPBL to its address given above. In addition, PPBL may also publish notices of general nature, which are applicable to all Customers in a newspaper or on its website at www.paytm.com. Such notices will have the same effect as a notice served individually to each Customer. Notice and instructions will be deemed served 7 days after posting or upon receipt in the case of hand delivery, cable, telex or facsimile.

  13. 13. Miscellaneous

    PPBL has the absolute discretion to amend or supplement any of the Terms as stated herein at any time and will endeavor to give prior notice of fifteen days for such changes wherever feasible. By his/her continuous use of the UPI Facility, the Customer shall be deemed to have accepted the updated terms and conditions. Any provision of these Terms, which is prohibited or unenforceable in any jurisdiction, shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms or affect such provision in any other jurisdiction. PPBL shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the Account(s) to the extent of all outstanding dues, whatsoever, arising as a result of the UPI Facility extended to and/or used by the Customer.

UPI Number

  1. 1. PPBL shall onboard the Customer to NPCI operated 's centralised mapper(s) such as 'Numeric UPI ID Mapper'(https://www.npci.org.in/PDF/npci/upi/circular/2021/NPCI-UPI-OC-115-Rollout%20of-Numeric-UPI-ID-Mapper-to-enable-UPI-Number.pdf) to facilitate sending and receiving of money via UPI from any UPI app on their UPI Number (Mobile Number will customer's 10 digit UPI Number). Customer agrees and consents that such onboarding shall be done by PPBL on their behalf within the defined and permitted structure of NPCI. This process shall be as per directives of NPCI and shall include but not limited to sharing customer's UPI details (collected and maintained by PPBL to provide UPI services) with NPCI and linking of default bank account / UPI ID to customer's 'UPI Number'. Customer further agrees to receive money from other users registered with PPBL and consent that PPBL will process such transactions to your linked default bank account without checking with the NPCI Mapper.
  2. 2. The Customer is hereby put to notice that if the Customer's mobile number is already present in the NPCI central mapper linked with another UPI ID, then it will not be linked to Paytm UPI ID. However, the Customer shall have the option to override this link of their mobile number with another UPI ID on the NPCI central mapper to receive money and instead link the Paytm UPI ID on the Central Mapper through the settings in the Paytm app.
  3. 3. Customer shall also be entitled to disable receiving money on their mobile number whenever they want to stop receiving money via their mobile number from all UPI apps (through appropriate settings in the Paytm app). The Customer hereby agrees and understands that such disablement shall not impact or restrict the Customer in any manner to continue to receive money on their Paytm UPI ID.
  4. 4. Customer can also set 8-9 digits UPI Number for receiving money via UPI from any UPI app. Customer can further disable this when they want via appropriate settings in the Paytm app. The Customer hereby agrees and understands that such disablement shall not impact or restrict the Customer in any manner to continue to receive money on their Paytm UPI ID.

UPI Lite

These following terms and conditions ("Terms") shall be applicable to the provision of the UPI Lite fund transfer and fund collection facility provided / facilitated by Paytm Payments Bank Limited ("PPBL"). PPBL shall endeavor to provide to the Customer, UPI Lite Facility in accordance with the UPI Lite guidelines, circulars and/or regulations issued by the Reserve Bank of India ("RBI") and/or National Payments Corporation of India ("NPCI") from time to time ("Guidelines") subject to the terms and conditions herein specified. These terms shall be read in conjunction to the additional terms as agreed between PPBL and the Customers for availing UPI Facility. In case of any disparity between the said terms and the terms mentioned herein, the additional terms shall prevail.

1 Definitions:

In this document the following words and phrases have the meanings set opposite them unless the context indicates otherwise:

  • Account(s): refers to the savings and /or current bank account(s) or other such account as held and maintained with PPBL and, or savings and/or current account held with any bank in India, to be used for operations through the UPI Lite Facility.
  • Customer: The applicant/remitter availing of the UPI Lite Facility through his/her Account(s) and shall mean individuals desirous of using UPI Lite Facility.
  • UPI Lite: UPI Lite is an 'on-device wallet' feature by NPCI to allow users to make small-value payments.
  • UPI LITE Balance: The virtual ‘on-device’ balance enabled by the User from the Account, to perform Transactions using UPI Lite on the Paytm App.
  • UPI Lite Facility: The on-device balance used for low value payment transactions provided / facilitated by PPBL to its Customers through the UPI Lite System as per the Guidelines.
  • NPCI UPI System: The switch and related equipment and software owned by NPCI to provide the UPI based fund transfer or otherwise as contemplated under the UPI Procedural Guidelines
2 Scope of the UPI Lite Facility:
  1. The Customer hereby acknowledges that the Customer has read and understood the Guidelines and agrees that the rights and obligations provided therein and in these Terms in so far as it relates to the Customer shall be binding on the Customer with regard to every small value transaction made through UPI Lite Facility. The Customer understands and agrees that nothing in terms of availing the UPI Lite Facility shall be construed as creating any contractual or other rights against NPCI or any participant in the NPCI UPI System other than PPBL.
  2. Each customer desirous of enabling UPI Lite will have to add funds or load money into the UPI Lite option available on the app from the designated UPI - Account which supports UPI Lite. The Customer can use the pre-loaded funds to make small value transactions. All banks accounts linked to UPI IDs are not eligible for use of UPI Lite, and only one account in the app will allow for UPI Lite transactions. The UPI Lite balance is non-interest bearing. UPI Lite Balance can be replenished by making a top up Transaction i.e. allocate / add more funds to UPI Lite from the Customer’s Account.
  3. UPI LITE can be accessed, and UPI LITE Transactions can be carried out, by simply logging in the App downloaded on Customer’s phone by entering Customer’s phone/device biometric or pattern validation details. Customers understands that separate authorisation or UPI PIN is not required for carrying out Transaction using UPI LITE.
3 Fees & Charges:
  1. The fees and charges applicable for availing the UPI Lite Facility shall be as per the rates fixed by PPBL. Customers may visit the general terms and conditions available at, https://www.paytmbank.com/Terms&Conditions for any clarity. PPBL may at its sole discretion update such fees and charges by providing any prior intimation to the individual customers Any government charges, duty or debits, or tax payable as a result of payments made using the UPI Lite Facility shall be the Customer’s responsibility and if imposed PPBL shall debit such charges, duty or tax against the Customer’s Account in this regard.
4 Rights and Obligation:

  • The Customer is responsible for maintaining the confidentiality of the App password and other details associated with UPI LITE Transactions and will be solely responsible for all activities that occur under the Customer’s password, mobile phones on which UPI LITE is enabled. The Customer hereby agrees and understand that if the Customer knows or suspects that someone else knows the Customers App password, the Customer should immediately take appropriate measures to change the same. NPCI/PPBL shall not be held responsible for any un-authorized Transactions made from your Account using UPI Lite including Transactions made by entering the Customer log in Pin/password of the App. NPCI/PPBL shall not be liable to Customer or any other person for any loss or damage which may arise as a result of any failure by Customer to protect his/her password or User account on App or in otherwise complying the UPI LITE Terms.
  • The maximum amount that can be transferred via UPI Lite is Rs. 500, and the maximum amount that can be in Customers UPI Lite balance at any given moment is Rs. 2000, and or any additional limits that is stipulated by NPCI. Customer’s cumulative daily spend limit is capped at Rs. 4000/- i.e. the Customer cannot carry out UPI LITE Transactions beyond the maximum per day limit, as mentioned herein above. The Customer hereby agrees and acknowledges that PPBL and NCPI may revise the aforesaid limits at its sole discretion.
  • The Customers can check their balance on the UPI App so as to eliminate the need of separate balance enquiry. The Customer further agrees and acknowledges that actual money or funds with respect to UPI Lite Balance are not transferred to or received by NPCI from Customer issuing bank. The actual money/funds with respect to the UPI Lite Balance is held and maintained with PPBL wherever PPBL Account is linked
  • UPI Lite Transactions other than top up/deactivation Transaction will not be displayed in the statement (pass book) of the Customers PPBL Account.
  • PPBL and NPCI reserves the right to deny the enablement of UPI LITE to the Customer, suspend access to or terminate your User account on the App, or require Customer to change the password, at any time in its sole discretion and without any prior notice or liability to the Customer or any other person.
  • In the event Customer’s access to UPI LITE is disabled, the unutilised UPI LITE balance will be credited to Customer’s Account by PPBL, if the LITE account is linked to PPBL account.
  • Before the Customer changes his/her mobile phone/device, the Customer shall disable UPI LITE from his/her old mobile phone/device and move the UPI LITE Balance back to his/her Account. If the Customer fails to disable UPI LITE from his/her old phone/device then PPBL will not be able to move the UPI LITE balance available in his/her UPI LITE, back to his/her Account. However, if the LITE account is linked to PPBL and Customer informs PPBL for the same, PPBL will try on best effort basis to refund any available UPI LITE balance to his/her Account.
  • The Customer agrees that he/she shall not be entitled to make any claim against RBI and/or NPCI in respect to the UPI Facility.
  • The Customer agrees that the UPI Lite Facility is offered in line with the NPCI and RBI’s guidelines which are subject to change from time to time.
  • For Customers opting in for UPI Lite facility, the end of day sweep limit will be Rs. 1.9 Lakh.
5 Indemnity:

The Customer hereby undertakes and agrees to indemnify at all times and hold harmless PPBL, NPCI and such other third party as PPBL or NPCI deems appropriate against all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs, awards, damages, losses and/or expenses however arising as a result of:

  • Any breach of any applicable law, rules and regulations, Guidelines or fraud;
  • violations of the Terms by the Customer or unauthorized use of the UPI Lite facility;
  • any misrepresentation or breach of representation or warranty made by the Customer contained herein;
  • any act, neglect or default on the part of the Customer.

Customer shall also fully indemnify and hold harmless PPBL and NPCI against any loss, costs, expenses, demands or liability, whether direct or indirect, arising out of a claim by a third party pertaining to the use of UPI Lite Facility by the Customer.

Credit Card on UPI

T&C for usage/linking of RuPay Credit Card on UPI (Unified Payments Interface)

These following terms and conditions ("Terms") shall be applicable to the linking of Credit Card to UPI facility provided / facilitated by Paytm Payments Bank Limited ("PPBL"). PPBL shall endeavor to provide to the Customer, the abovesaid facility in accordance with the guidelines, circulars and/or regulations issued by the Reserve Bank of India ("RBI") and/or National Payments Corporation of India ("NPCI") from time to time ("Guidelines") subject to the terms and conditions herein specified. These terms shall be read in

1 Definitions:

  • Beneficiary: means a person or an entity essentially a Merchant holding a valid Bank Account, to whom the Payer initiates payment through the PPBL UPI Application
  • Merchant/s: shall mean and include online, mobile based and offline merchants who provides goods and services in exchange for payment through UPI.
  • NPCI: stands for National Payments Corporation of India, a company incorporated in India under Section 25 of the Companies Act, 1956.
  • Payer: means a person holding a valid and active UPI Account and who intends to pay money to the Beneficiary through the PPBL UPI Application.
  • PSP (Payment Service Provider): refers to PPBL which has permission to acquire Cardholders and provide payment (credit/debit) services to Cardholders.
  • Transaction: means a payment initiated through the PPBL Application for debiting the Payer’s Account and a corresponding credit to the Beneficiary’s Account. A Transaction could be either a UPI Payments based pay or collect payment transaction.
  • Transaction Amount: means the amount entered by the Payer or the Beneficiary in the PPBL UPI Application at the time of initiating a Transaction, that is to be transferred from the Payer’s Account to the Beneficiary’s Account as a part of such Transaction.
  • UPI: refers to the Unified Payments Interface Service offered by NPCI in collaboration with its member banks/entities.
  • UPI Functionality: means the UPI based electronic fund transfer and fund collection facility provided by PPBL to Cardholders on RuPay Network through the NPCI UPI System as per the Guidelines.
  • UPI ID or Virtual Payment Address orVPA: means a unique payment identifier issued to a Cardholder that can be used to identify the Cardholder’s Account linked by the Cardholder to such UPI ID for carrying out Transaction
  • UPI Payments: means Unified Payment Interface (UPI) based payment facilities offered to the Cardholder by their Issuing Bank/ entity or Beneficiary Bank/ entity (i.e., pay someone (push) or collect from someone (collect or pull) transaction), that are enabled on the PPBL UPI Application to enable a Cardholder to make UPI based payments through the PPBL UPI Application.
  • UPI PIN: means authentication credentials set by the Cardholder, which shall be entered by the Cardholder for authentication and completion of the Transaction through the PPBL UPI Application.
  • Cardholder: shall mean any cardholder whose UPI transaction has been facilitated by PPBL.

2. This facility is available only to individuals having a valid Credit Card Account that are active and non-deliquent.

3. The UPI functionality is only available to Credit Cards on Rupay network.

4. In the event of a ‘Paytm’ co-branded credit card being issued to the Customer pursuant to availment of this service, Customer agrees to unconditionally and unequivocally authorise Paytm Payments Bank Limited to take necessary steps for  linking his/her ‘Paytm’ co-branded credit card on UPI for enabling UPI payments through the said credit card on Paytm Platform after taking due consent as stipulated in para 4 below. This clause shall apply only where you have availed credit facility of co-branded credit cards (excluding other loan/s) via Paytm Platform.

5. In line with NPCI Guidelines, during credit card onboarding on the PPBL App, the device binding and UPI PIN setting shall include and be construed as customer consent for credit card enablement for all types of transactions on UPI. For International transaction enablement, the existing process as per extant regulatory guidelines shall apply.

6. Currently, payment using Credit Card on UPI functionality is limited only to Primary Cards. This is currently not available for Add-on/ Supplementary cards.

7. UPI PIN is a 6-digit or 4-digit number to authenticate UPI transactions. UPI PIN can be set/ reset/ changed only on PPBL App. UPI PIN is different from the Credit Card PIN which is a 4-digit number.

8. Cardholders are responsible for the confidentiality of their Account’s password and the UPI PIN and are solely responsible for all activities that occur using their Account’s password, UPI PIN and mobile phone on which the PPBL App is installed.

9. This UPI functionality is only applicable to Peer-to-Merchant (P2M) transactions. Peer-to-Peer (P2P), Card-to-Card (C2C) and Peer-to-Peer-Merchant (P2PM), transactions are not allowed.

10. Cash withdrawal is not available on UPI on Credit Card facility.

11. Cardholders are required to check the details of each transaction before entering UPI PIN to authorize the transaction.

12. Fuel surcharge reversal will not be applicable to UPI transactions through RuPay credit cards

13. Reward points accrual for transactions using Credit Card on UPI will be as per the Reward Point program defined by Credit Card Issuing bank for the particular card being used.

14. The availability of UPI Payments also depends on the availability or downtime of UPI services at, or systems of, the NPCI, the remitting bank / entity and or the beneficiary bank.

15. UPI transactions through Credit Cards are not applicable on the following Merchant categories:

Sr. No MCC UPI Description
1 6011 Financial institutions automated cash disbursements
2 6051 Non-financial institutions foreign currency, money orders (not wire transfer), scrip and travellers check
3 6211 Securities brokers and dealers
4 7322 Debt collection agencies
5 7800 Government-Owned Lotteries
6 7801 Government-Licensed On-Line Casinos (On-Line Gambling)
7 7802 Government-Licensed Horse/Dog Racing
8 9406 Government-Owned Lotteries (Specific Countries)
9 4829 Wire transfers and money orders
10 7911 Dance halls, studios and schools
11 8211 Elementary and secondary schools
12 8220 Colleges, universities, professional schools and junior colleges
13 8241 Correspondence schools
14 8299 Schools and educational services not elsewhere classified
15 8244 Business and secretarial schools
16 8249 Trade and vocational schools
17 8299 Schools and educational services not elsewhere classified
18 6513 Real Estate Agents and Managers – Rentals
19 0000 P2P
20 7407 P2PM
21 7409 Digital Account opening
22 7408 Lending Platform
23 6010 Cash Withdrawal at Merchants
24 6013 Cash Withdrawal ICCW
25 8493 ERUPI
26 7995 Betting, Including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and Wagers at Race Tracks

16. Cardholders shall notify PPBL immediately of any unauthorized use of their password or UPI PIN or any other breach of security related to their UPI ID.

17. Cardholders agree and understand that UPI transactions shall be subject to restrictions like maximum transaction amount or maximum daily limits or periodic limits that may be imposed by PPBL or the Issuing entity or by the NPCI, from time to time and cardholders shall at all times be bound by such limits and restrictions.

18. Cardholders agree and undertake that they shall keep PPBL harmless against any consequence and risk that may arise due to any UPI transactions undertaken by them through the PPBL App and they shall be solely responsible for any liability incurred in execution of any instruction issued and/or Transactions initiated through the PPBL App.

19. Usage of the RuPay Credit Card on UPI by the Cardholder/Customer shall be construed as his/her deemed acceptance of these Terms and Conditions, mentioned herein.

20. The Terms and Conditions listed above are subject to updation from time to time. PPBL may amend the above Terms and Conditions without any prior notice and the Cardholder/Customer will be bound by the amended TnC.

FASTag Issuance

Paytm FASTag is a simple and reusable tag based on radio-frequency identification technology (RFID) that will be affixed on a vehicle’s windscreen. Each FASTag is linked to a registered Paytm Payments Bank wallet / account to facilitate instant automatic deduction of toll charges. This program is part of the National Electronic Toll Collection (NETC) initiative rolled out by NPCI under the guidelines of NHAI & IHMCL.

Only one FASTag can be issued against any particular vehicle at any given point of time, in case customer reaches to PPBL for new FASTag issuance, customer has to ensure that earlier issued FASTag against same vehicle are destroyed and demolished. In case the customer fails to destroy the FASTag, he will be charged from both the FASTags/accounts until one of them is destroyed/deactivated and inform the earlier bank that issued the FASTag. The below Terms and Conditions apply to the RFID enabled prepaid FASTag (“FASTag”) facility made available to you (“Customer”) by Paytm Payments Bank Limited (“PPBL”) which shall be read in conjunction to the Wallet terms and the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) unless the Wallet terms and the General Terms conflict with the terms stated herein below:

  1. 1. By submitting the application, the Customer shall be deemed to have agreed and accepted the Terms and Conditions. PPBL may issue the Paytm FASTag only to Customers who are making this application for the FASTag and agreeing to the applicable terms and conditions in the form and manner prescribed by PPBL from time to time.
  2. 2. The FASTag shall be solely used for the purpose of making applicable toll payments at designated Toll plazas on the highway through the electronic toll collection (“ETC”) enabled lane. The list of designated toll plazas is made available at https://paytmbank.com/fastag.
  3. 3. The Customer who wishes to avail the FASTag shall be required to have standard Paytm Wallet, within which a sub wallet (i.e. FASTag Wallet) shall be created. Such wallet (FASTag Wallet) shall have predefined monetary limits.
  4. 4. Wallet holder may also get access to the FASTag Wallet which will be a part of the Paytm Wallet and the maximum monetary limit as specified in the RBI guidelines and amendment from time to time shall apply to the combined limit of the Paytm Wallet and FASTag Wallet.
  5. 5. Any charge levied by the establishment on the purchase made by the FASTag wallet holder using the Paytm FASTag wallet shall be settled by such Paytm FASTag Wallet holder with the establishment directly and PPBL shall not be responsible for the same.
  6. 6. All spends by Wallet holder from the FASTag Wallet should be in compliance with the applicable laws. Wallet holder agree that FASTag Wallet shall be used by FASTag Wallet holder solely for the purpose of purchase of ETC enabled toll tickets from relevant establishments who have agreed to redeem the amount from the FASTag Wallet section and have an arrangement with PPBL in this regard.
  7. 7. FASTag Wallet holder agree and confirm that no P2B (Personal to Bank transfer), P2P (Peer to Peer) and no cash out are permitted from FASTag Wallet balances.
  8. 8. Paytm FASTag can also be purchased through E-commerce channel. Once customer provide the details, FASTag to be sent to Customer through courier services at the address provided by the Customer.
  9. 9. Based on the information provided by the customer through the online form, customer’s Paytm FASTag will be allocated to Vehicle detail provided.
  10. 10. Customer has to provide the original vehicle registration copy for tag issuance activity.
  11. 11. PPBL may ask for other necessary details as in vehicle details, photograph of vehicle with FASTag affixed on it, as part of mandatory documents for Paytm FASTag activation in order to validate the documents.
  12. 12. It is customer’s responsibility to make sure that Paytm FASTag ordered against vehicle is affixed on same vehicle.
  13. 13. FASTag Wallet holder shall prior to availing the FASTag Wallet services from PPBL obtain appropriate advice and shall familiarize himself with the associated risks and all the terms and conditions pertaining to the FASTag Wallet Service. FASTag Wallet holder further verify all facts and statutory provisions and seek appropriate professional advice including the relevant tax implications.
  14. 14. The FASTag Wallet holder agrees that he/she will not use the Paytm FASTag Wallet for payment of any illegal/unlawful purchase/purposes.
  15. 15. In case of termination/cancellation of single FASTag mapped under wallet having multiple FASTag issued, FASTag wallet service will continue.
  16. 16. The FASTag Wallet holder shall agree to submit all the documents with the PPBL as directed from time to time, to meet KYC / KYV / KYB norms in compliance with the relevant extant guidelines of the Reserve Bank of India.
  17. 17. The FASTag Wallet holder shall forthwith notify the PPBL of any change in his/her address for communication as submitted with PPBL at the time of activating Paytm FASTag Wallet. The responsibility shall be solely of the FASTag Wallet holder to ensure that PPBL has been informed of the correct address for communication.
  18. 18. The FASTag Wallet holder shall act in good faith at all times in relation to all dealings with the PPBL.
  19. 19. The FASTag Wallet holder shall be fully responsible for wrongful use of the Paytm FASTag Wallet.
  20. 20. The FASTag Wallet holder shall indemnify PPBL to make good any loss, damage, interest, or any other financial charge that PPBL may incur and/or suffer, whether directly or indirectly, as a result of FASTag Wallet holder committing violations of these Terms and Conditions.
  21. 21. The FASTag Wallet holder will indemnify and hold PPBL harmless for any / all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs, awards, damages and losses arising out of wrongful use or cancellation (wrongful or otherwise) of a Paytm FASTag Wallet Service.
  22. 22. The Customer need to inform PPBL of any loss or theft of PPBL FASTag. In case the Customer finds a lost or stolen FASTag, please inform PPBL immediately. Any loss or theft of the FASTag shall be immediately reported to a PPBL, also same shall be reported to police station and an FIR shall be registered, if required
  23. 23. The PPBL shall at no time be responsible for any liability arising out of or in relation to the lost or stolen FASTag or any misuse of the FASTag by any of the Customers or its representative. FASTag issued to the Customer shall at all times remain the property of PPBL and shall be surrendered to PPBL, on request. In case of replacement of FASTag, Customer will be charged with the replacement fee. FASTag is non-transferable but can be cancelled as per the policies of PPBL. For any charges related concern please visit our web page https://paytmbank.com/fastag
  24. 24. In case the FASTag remains unused or wallet is not refilled for a period of 6 months with a due balance amount, the FASTag Wallet will be closed with prior intimation to the Customer and such FASTag shall not be accepted at any Toll Plazas for the purpose of payment of toll.
  25. 25. At any stage Customer’s FASTag wallet threshold balance gets exhausted due to transactions done at the toll plazas and wallet reaches to a due balance state, due balance will be adjusted from the Customer’s security amount deposited at the time of FASTag issuance. Customer has the rights to suspend / terminate the FASTag services for the desired period / permanently respectively either by Paytm Customer Support or by web portal.
  26. 26. On termination of the FASTag any outstanding amount, whether or not already reflected in the statement and, the amount / charges incurred after termination, shall become forthwith due and payable by the Customer as though they had been so reflected, and interest will accrue thereon as may be applicable as per PPBL policy/process from time to time.
  27. 27. The Customer shall continue to be fully liable for PPBL for all charges incurred on the FASTag prior to termination.
  28. 28. Notice of termination or request to surrender of the FASTag shall be deemed given when a notice posted to the mailing address/email ID of the Customer, as per the records Of PPBL is received by the Customer through ordinary post/email. The Customer agrees to surrender the FASTag of PPBL, or its representative, upon being requested to do so. The Customer may not use the FASTag notice of termination has been received by him/her.
  29. 29. PPBL FASTag is valid in India only.
  30. 30. The FASTag issued by PPBL to the Customer shall be mandatorily affixed by the authorized representative of the PPBL on the vehicle of Customer with the license plate number specified by the Customer in the application. The FASTag is not transferable and only be used for the specific vehicle on which the FASTag has been affixed by the authorized representative of the Bank.
  31. 31. At the time of making the application for issuance of the FASTag, The Customer shall be required to pay a minimum amount (please see web page for information on FASTag charges – https://paytmbank.com/fastag) as FASTag fee plus applicable taxes, threshold amount and also the security deposit as per the type of the vehicle with a maximum limit of Rs.1, 00,000 (Rupees One Lakh only) at any given point of time or such other limit as may be specified by the PPBL subject to Internal and Applicable regulatory and statutory guidelines.
  32. 32. The FASTag shall be activated subject to approval of application by the PPBL and a minimum amount being loaded on the FASTag by the Customer such funds shall be loaded on the FASTag after deduction of applicable charges/fees etc., payable by the Customer to PPBL for availing the FASTag.
  33. 33. Customer shall ensure to keep the FASTag safe. The Customer shall be bound to comply with these terms and conditions and all the policies stipulated by PPBL from time to time in relation to the FASTag. PPBL may, at its sole discretion, refuse to accept the application and to issue the FASTag to the Member.
  34. 34. The PPBL shall at no time be responsible for any surcharge levied and debits made at the Tolls.
  35. 35. All transaction undertaken at a participating Toll plaza shall be conclusive proof that the charge is recorded or such requisition was properly incurred for the amount by Customer using the Paytm FASTag except where the FASTag has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the Customer.
  36. 36. Customer shall at no time exceed the expenditure at the toll plaza than the amount available in his wallet.
  37. 37. PPBL reserves the right to bill the Customer for any due balance in its sole discretion.
  38. 38. The Customer agrees to pay PPBL promptly for the due balance.
  39. 39. PPBL also reserves the right in its sole discretion to cancel/terminate the FASTag should the Customer create one or more due balance with the FASTag.
  40. 40. FASTag activation takes 24-48 business hours post issuance.
  41. 41. PPBL reserves unto itself the absolute discretion to decline to honor the transaction requests on the FASTag, without assigning reason thereof.
  42. 42. Customer reserves the right to cancel his/her account / wallet at any time after submitting such documents and information as may be required by the PPBL and also return the FASTags. The balance amount (if any) remaining in the related to FASTag would be returned to Customer in his Paytm Wallet
  43. 43. PPBL Customer care can be reached for any enquiries pertaining to the FASTag. Customers shall immediately inform the PPBL in case they find any irregularities or discrepancies in any transaction undertaken with the FASTag.
  44. 44. The Customer will be liable to pay PPBL, upon demand, all amounts outstanding from the Customer to PPBL.
  45. 45. The holding and use of the FASTag will incur fees which will be debited to the balance available in the Paytm Wallet Account.
  46. 46. FASTag issuance fee is non-refundable.
  47. 47. Any Government charges, duty on debits, or tax payable as a result of the FASTag shall be the Customers responsibility and if imposed upon PPBL (Either directly or indirectly), PPBL shall debit such charges, duty on tax against the balance available on the FASTag there will be separate service charges levied for such facilities as may be announced by the bank from time to time and deducted from the balance available on the FASTag. In the situation that the balance available on the FASTag is not sufficient to deduct such fees, the Bank reserves the right to deny in further transactions. The Customer also authorizes PPBL to deduct from the balance available on his Paytm Wallet to balance out the FASTag minimum threshold balance, and indemnifies the PPBL against any expenses it may occur in collecting money owed to it by the Customer in connection with the FASTag. (Including without limitation reasonable legal fees). PPBL may levy services and other charges for use of the FASTag, which will be notified by the Customer from time to time by updating this terms and conditions. The Customer authorizes to recover all charges related to the FASTag as determined by PPBL from time to time by debiting the balance available on the Paytm Wallet. Details of the applicable fees and charges as stipulated by PPBL shall be displayed on the website.
  48. 48. The Customer agrees to indemnify and keep indemnified PPBL against all and any claims, suits, liability , damages, losses , costs charges, proceedings, expenses, and actions of any nature whatsoever made or instituted against PPBL or incurred by PPBL on account of usage of the FASTag. “PPBL may, at its sole discretion, utilize the services of external service provider/’s or agent/’s and on such terms as required or necessary, in relation to its products/services
  49. 49. PPBL shall be providing copies of the Transaction slips to the Customer also transactional alerts through short messaging system message on the registered mobile number for that FASTag with the Bank.
  50. 50. The Customer hereby agrees to indemnify and hold PPBL indemnified from and against and all actions, claims, demands ,proceeding ,losses ,damages costs, charges and expenses whatsoever which the Bank may at any time incur or be put to as consequence of or by reason of or arising out of providing the FASTag to the Customer or by reason of PPBL’s act of taking / refusing / omitting to take action on the Customer instructions, and in particular arising directly or indirectly out of negligence, mistake, misconduct or dishonesty relating to any Transaction by the Customer. The Customer shall also indemnify PPBL fully without prejudice to the foregoing, PPBL shall be liability whatsoever to the Customer in respect of any loss or damage arising directly or indirectly out of any act of any third party including but not limited to the Toll plaza’s deduction of amounts from the FASTag. PPBL’s liability for any and all causes whatever exceed INR5,000/-
  51. 51. Notwithstanding anything stated under this Agreement, the aggregate liability of PPBL from any and all causes whatsoever shall not in any and all events in the aggregate exceed the sum equivalent to the preceding INR5,000/-
  52. 52. Jurisdiction – These terms shall be interpreted, construed and enforced in all respects in accordance with the laws of India without regard to any principles of conflicts of laws thereof. Both the Parties agree that the competent courts at New Delhi shall have the exclusive jurisdiction.
  53. 53. PPBL reserves the right in its absolute discretion to amend or supplement any of the terms and conditions, features and benefits offered on the FASTag including, without any limitation to changes affect interest charges or rates and methods of calculation at any time. The balance available on the FASTag shall be liable to be utilized for all charges incurred and other obligations under the revised terms and conditions. PPBL shall notify/communicate the amended terms and conditions by hosting the same on the FASTag website or any other manner decided by PPBL. The Customer shall be responsible for regularly viewing the terms and conditions, including amendments thereto as may be posted on the FASTag website and shall be deemed to have accepted the amended terms and conditions by continuing to use the FASTag.
  54. 54. Terms and Condition may change as per PPBL’s and Governments policy, for changes please refer to our webpage – https://paytmbank.com/fastag.
  55. 55. PPBL may at any time call upon the Customer to furnish photographs/images of the vehicle. In the event the Customer fails to provide such photographs/image within such time and as per such criteria as stipulated by PPBL, PPBL shall be entitled to set-off, adjust or appropriate any amount as suffered or incurred by PPBL due to such aforementioned failure of the Customer, from any monies of the Customer lying with PPBL.
  56. 56. Customer hereby understands and acknowledges that in case PPBL receives a vehicle class mismatch / incorrect toll fare dispute from an NETC acquiring bank/ toll plaza and PPBL, after reviewing evidences available, is unable to debit the disputed amount due to low balance in the customer’s wallet, PPBL shall be forthwith entitled to suspend the Fastag against which such dues are payable, without any prior or further notice. As a consequence, the Customer shall be unable to undertake any further transactions on the Fastag until the disputed amounts are recovered from the Customer.

Cheque Terms and Conditions

These Terms shall be applicable to the cheque books issued by PPBL and the same shall be read in conjunction with the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) along with the terms of the Savings Account and/or Current Account unless both these terms conflict with the terms mentioned herein below:

  1. • The Customer agrees that the issuance of the cheque book shall be only against the receipt of the request by PPBL through Paytm App and/or PPBL authorized channels.
  2. • The cheque books shall be couriered directly to the mailing address provided by the Customer once all the formalities are completed by the Customer.
  3. • The Customer can requisition subsequent cheque books through the Paytm App subject to payment of the necessary fees and charges listed at https://www.paytmbank.com/ratesCharges
  4. • The Customer hereby acknowledges that the cheque book shall not be dispatched till the time the customer does not upload his signature and the same is not duly registered in PPBL’s records. PPBL shall register the signature of the Customer within two (2) Business Days of such upload by the Customer. In case the signature is not registered by PPBL, the Customer can upload another signature upon being intimated by PPBL to this effect, Customer acknowledges and agrees that the signature so uploaded by him shall be treated as his signature for all purposes including that of KYC verification. The Customer hereby agrees that PPBL is entitled to cancel the cheque book order in case the signatures are not duly registered by PPBL within the time span as informed by PPBL to the Customer from time to time. The uploading of such signature by the Customer through the Paytm App and/or PPBL authorized channels shall be deemed to be performed by the Customer itself and that PPBL shall be discharged of all its liabilities and obligations in this regard.
  5. • Customer hereby acknowledges that PPBL shall be not be held liable in the event of the Customer fails to notify PPBL within twenty four (24) hours of the receipt of a damaged / mutilated cheque book by contacting customer care.
  6. • The Customer shall ensure that alterations, if any, on the cheque be authenticated by the drawer’s signature against each such alteration. PPBL reserves the right to refuse payment of cheques that have been altered in any way unless such alteration has been authenticated by the drawer under full signature as per specimen on record with PPBL. The cheques should be drawn in such a way as to prevent alteration after issue and the drawer’s signature should be uniform with that on the record of PPBL.
  7. • The dishonored/returned cheque shall be dispatched to the Customer within twenty four (24) hours, to the mailing address of the Customer available with PPBL.
  8. • PPBL shall record and accept instructions from the drawer through Paytm App, IVR and/or the nearest branch for stopping payment requests against cheque/s that are lost, stolen, or not required to be paid against, only if such instructions are received from the drawer by PPBL, prior to presentment of such cheques with PPBL and/or period to payment of monies against the same. PPBL shall not be responsible in any manner whatsoever for any losses caused or payments made, if the cheques are presented for payment to PPBL prior to receipt of instructions, if any, from the drawer of the cheque/s.
  9. • The Customer shall be levied with cheque dishonor charges by PPBL upon any dishonor of the cheque and/or stop payment charges upon receipt of such instructions and the same shall be borne by the Customer itself. The said charges shall be directly debited / deducted from the Account of the Customer.
  10. • PPBL may at its sole discretion dishonour and/or return cheques unpaid which are altered, if considered by PPBL to be ambiguous or suspicious in any way, or if received for payment more than three (3) months after the date the cheque is drawn.
  11. • Customer should ensure sufficiency of the funds in the Account at all times prior to cheque issuance.
  12. • The Customer hereby understands and agrees that the cheque processing shall be undertaken by PPBL only on a Business Day. The cheques deposited and/or received on any working day after the business hours shall be processed and/or sent for clearing on the next Business Day of PPBL.
  13. • PPBL shall not be responsible for any loss of interest or liability incurred/suffered by the Customer including but not limited to return of cheques, loss of interest arising due to such transaction being not shown on the day the same actually occurred.
  14. • The Customers shall be solely liable for return of cheques / dishonouring of any instruments consequent to such closure and all costs / charges arising out of such closure / freezing of the Account(s).
  15. • The proceeds out of the cheque deposition in the Account shall be credited therein on “actual realization” basis.
  16. • The Customer shall indemnify PPBL as collecting banker for any loss or damage which PPBL may incur or suffer by guaranteeing any endorsement or discharge on a cheque, bill or other instrument presented for collection and such guarantee as given by PPBL shall be deemed to have been given in every case at the Customer's express request.
  17. • PPBL reserves the right to close or freeze the Account(s), after due notice to the Customers for reasons which may include, but not limited to, in case any of the documents furnished towards identity and address proof are found to be fake / forged / defective. The Customers shall be solely liable for return of cheques / dishonouring of any instruments consequent to such account closure and for all costs / charges arising out of such closure / freezing of the Account(s).
  18. • Customers of PPBL have various options to present their cheques to the bank viz; handover at branch, using drop box at branch, drop boxes at ATM location, etc. Customers may opt to get the acknowledgement only at Skymark One , Shop No.1, Ground Floor , Tower- D , Plot No. H - 10B, Sector 98 , Noida , UP - 201301 respectively and/or any other branches which may be notified by PPBL from time to time. Cheques dropped in the drop boxes are at the sole discretion of the Customers. Clearing cycles for cheques dropped at drop boxes are indicated over the respective drop boxes and customers acknowledge to the time indicated.

Current Account

These Terms shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) as set out above and shall be applicable to the Current Account unless the General Terms conflict with the terms stated herein below:

I. Definitions:

1.1. Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:

“Channels” shall mean the various facilities including but not limited to NEFT, IMPS, net-banking, mobile banking, UPI, being offered by PPBL to the Customer in respect of the Current Account for use through the Website and/ or the Mobile App or otherwise and/or availed of and used by the Customer for processing of the transactions through the Website and/or the Mobile App.

“Current Account” shall mean the Customer or the authorized representatives of the Customer, as the case may be who have the rights to access the Current Account of the Customer through the Website or the Mobile App and shall include Transacting Users and Non-Transacting Users.

"Customer" shall mean a person or sole proprietor/ partnership/ LLP/ non-individuals/ trusts/ societies/ private limited companies/ public limited companies who have opened and maintain the Current Account with PPBL.

“Users” shall mean the authorized representatives of the Customer who have the rights to access the Current Account of the Customer through the Website or the Mobile App and shall include Transacting Users and Non-Transacting Users.

“Mobile App” shall mean the mobile application of PPBL.

“Non-Transacting Users” shall mean the Users who shall be authorized from time to time to undertake certain actions on behalf of the Customer including but not limited to actions to create or raise beneficiary addition/ deletion request, requests for online funds transfer, receive notifications in respect of the Current Account, create view and/or download statements of the accounts in respect of the Current Account through the Website or the Mobile App, as per the scope of the authority granted by the authorized signatory of the Customer and /or who are authorized to carry out the various functionalities as allowed by the Bank from time to time.

“Transacting Users” shall mean the relevant Users who are authorized from time to time to undertake certain actions on behalf of the Customer including but not limited to having the power to approve and/or authorise any requests for editing and/or addition and/ or deletion of Non Transacting Users and/or similarly that of the transacting users and/or that of the beneficiaries in the Current Account, to verify and/or authorize online transfers, to designate authorized signatories for obtention and usage of the Debit Card (DC) and/or to authorize and /or designate authorized signatories for viewing statements of the accounts in respect of the Current Account through the Website or the Mobile App and for such other matters for which the authorisations are required pursuant to the services shall be rendered on a joint basis, as per the scope of the authority granted by the authorized signatory of the Customer. Where such authorisations are given by the Customers on a joint basis, then this term shall mean such joint Users as the context or meaning may require.

“Website” shall mean the website of PPBL having the URL: www.paytmbank.com and offering various services therein including but not limited to PPBL providing the net-banking panel having URL: netbanking.paytmbank.com to its Customers.

"Services” shall mean and include the facilities or services or the products or Channels offered by PPBL, at its sole discretion, through the Website and/ or the Mobile App or any other services/facilities/products/channels as may be offered by the Bank, from time to time, at its sole discretion, to all or some of its Customers in entirety or part thereof.

2. Account Opening

2.1 Current Accounts at PPBL can currently be opened only for eligible resident individuals and non-individuals, as advised by RBI and PPBL from time to time.

2.2 PPBL shall open the Current Account and shall carry out due diligence as required under "Know Your Customer" (KYC) guidelines issued by RBI, Anti Money laundering rules and regulations and/or such other norms or procedures as per the internal policies of PPBL.

2.3 Current Accounts shall be non-interest bearing accounts.

2.4 The Customer is aware and understands that the account maintenance formalities is subject to change from time to time and the Customer hereby agrees to comply with the same.

2.5 The Customer shall at the time of opening the Current Account also disclose the details of the nature of any other banking relationship that it has with PPBL.

2.6 Customer hereby agrees and understands that the Customer is entitled to maintain only one Current Account with PPBL. If the Customer has any other existing second and/or duplicate Current Account already with PPBL, he shall report the same to PPBL and raise a request for closure of such second/duplicate wallet within 30 days of opening of such second/duplicate wallet. The Customer hereby agrees and understands that PPBL reserves right to forthwith close such second/duplicate Current Account with intimation to the Customer in case the same comes to the attention and/or knowledge of PPBL.

2.7 Customer hereby acknowledges and declares that it does not enjoy any credit facility of any nature with any bank and in the event of any subsequent availment of any credit facilities from any bank/ financial institution/ banking system, the same shall be forthwith communicated to PPBL and other bankers of the customer.

2.8 The Customer hereby agrees and declares that its Exposure from the banking system is less than Rs.5 Crore and further undertakes to intimate PPBL immediately, if the Exposure exceeds Rs.5 Crore. For the purposes of these terms and conditions, the term “Exposure” means sum of sanctioned fund based and non-fund based credit facilities availed by the customer from Banking System ( All Scheduled Commercial Banks and Payments Banks)

2.9 The Customer understands that PPBL reserves the right to initiate such appropriate action as it may deem fit including but not limited to closing the current account being maintained with PPBL, if it is determined by PPBL that the Customer Exposure is more than Rs.5 Crores and/or it comes to the attention of PPBL that the false or incorrect or incomplete details in regard to credit facilities availed by the Customer have been provided by the Customer or if the Customer has failed to provide updated details.

2.10 The Customer undertakes to inform PPBL immediately of any changes with respect to the status of the Customer (regulatory license/ nature of business/ beneficial owners or authorized signatory or relevant legal representative etc).


3. Fees and Charges

All fees and charges levied by PPBL in respect of the Current Account shall be updated on the Website from or as may be communicated to such Customer form time to time. Customer hereby accepts and acknowledges levy of charges as may be deemed appropriate by PPBL (The charges if any shall be directly debited from the Current Account of the Customer).


4. Transaction Details

4.1 Passbook

Passbook details of payments and transactions in the Account will be available to the Customer on the Mobile App/Website. Physical statement may be requested at the PPBL branch subject to the charges as may be updated from time to time on the Website.

4.2 During conversion of account from Savings Account to Current Account, the transactions initiated with Savings Account, would reflect in the Current Account’s statement from the date of conversion to Current Account. For example, for a Savings Account getting upgraded to individual Current Account at 2AM on 20th Oct, any transactions done between 12AM-2AM on 20th Oct, would get captured under the individual current account in customer's statement.


5. User Management:

The Customer hereby agrees and confirms that the Customer has carefully read and understood the features of the User Management so communicated by the Bank. Any change in the framework of the User Management shall be communicated by the Bank to the Customer from time to time.


6. Beneficiary Management:

6.1 The Customer can create beneficiaries who are the fund receivers from the Current Account along with their relevant bank account details.

7. Transaction processing:

7.1 PPBL shall provide to the Customer the Services in respect of the Current Account through the Website and/or Mobile App only in accordance with the list of Users provided to PPBL. The mode and manner of providing the Services shall be mutually decided by the Customer and PPBL at the discretion of PPBL.

7.2 The Customer agrees and understands that in case of the Customer being an individual/sole proprietor, the combined limit of the balances held in the savings account, Wallet and Current Account shall be upto a limit of Rs. 2,00,000 (Rupees two lakh) only and in case of Customer being a non-individual in that case the balance in the Current Account shall be upto a limit of Rs. 2,00,000 (Rupees two lakh) Lakh only

7.3 The Customer agrees and understands that in case of the Customer being an individual/sole proprietor, the combined limit of the balances held in the savings account, Wallet and Current Account shall be upto a limit of Rs. 2,00,000 (Rupees two lakh) only.

7.4 The Customer undertakes and agrees to keep the password/s provided / chosen by the Customer and its Users, absolutely confidential and is bound by any transaction which is authenticated by PPBL on the usage of the correct passwords/Identities. All the passwords chosen by the Customer would require to have such number of minimum characters or strings as PPBL may from time to time specify.

7.5 PPBL shall implement an Instruction only after verifying the customer identification and/or passwords. The Customer hereby expressly authorizes PPBL to implement such Instructions without being required to carry out any additional checks or any other authentications.

7.6 PPBL shall rely on the authority of each of the Users designated by the Customer to send Instructions on its behalf and to do any other act within the limitations set and/ or scope of the authority given by the Customer. Any change of the details of the Users of the Customer must be notified to the Bank along with the revised supporting/corporate authorisations and PPBL shall act on such User modification requests within reasonable amount of time, as communicated by PPBL from time to time. It is expressly clarified that such change will be binding on PPBL only after the expiry of the said period as communicated by PPBL for processing of User modification request and that PPBL shall be entitled to act on the basis of the old unchanged User information/authorisation till the expiry of the aforesaid period from the receipt of such notification.

7.7 The Customer shall install at its own costs, such hardware and/or software including such encryption and security technology as may be required by PPBL from time to time to enable the Customer access to the Services. The Customer will develop and maintain adequate internal security procedures to prevent unauthorised utilisation of the Services. In particular, the Customer will ensure that access to the Website and/or Mobile App is strictly controlled and the Customer will be solely responsible for its use and PPBL shall in no way be responsible and / or liable in respect thereof.

7.8 The Customer hereby instructs PPBL to comply with any Instructions given through the Website and/or Mobile App. PPBL shall be entitled to assume that any instructions given to PPBL by using the login and password details and authentication method are given by the relevant User and PPBL will not be liable for any fraudulent, duplicate or erroneous instructions given to PPBL using the abovementioned method and the Customer hereby indemnifies PPBL in respect thereof.

7.9 The Customer hereby irrevocably agrees and consents to the transmission of the Instructions through the internet, and acknowledges that the internet is not necessarily a secure mode of communication and delivery system, and understands the confidentiality and other risks associated with it. The Customer agrees to be bound by any Instruction processed and validated by PPBL providing the Services. The Instructions shall be issued by the relevant User in accordance with the security procedures of PPBL (as updated from time to time) applicable to such Instructions. Customer's use of the Services through the Website and/or Mobile App, after receipt of updated security procedures constitutes acceptance of such updated security procedures and such updated security procedures shall replace the prior agreed upon security procedures.


8. Additional Terms applicable to Current Account for non-individuals:

8.1 The Customer agrees and understands that the Customer shall be offered additional banking solutions and/or services in relation to the Current Account to cater to the Customer’s business related purposes. These banking solutions and/or services, amongst others, involve access to and/or usage of various panels / MISes / systems / dash-boards / formats etc. so provided or as may be provided in future to the Customer at PPBL’s sole discretion. The Customer further understands that PPBL reserves right to withdraw and/or revoke and/or disable and/or stop access or usage to these banking solutions at any point of time, with prior notice to the Customer on account of any reasons as PPBL deems fit. Customer acknowledges that it shall not hold PPBL liable for any such withdrawal/revocation/disablement.

8.2 The Customer agrees and acknowledges that the additional banking solutions and /or services being provided by PPBL may not be uninterrupted or error free or free from any virus or other malicious destructive or corrupting code, program or macro. The Customer also understands and acknowledges that there may be downtime, network congestion, outages, scheduled maintenance, or such other events beyond the reasonable control of PBBL and PPBL shall not be responsible for the same. PPBL hereby specifically disclaims any representations, endorsements, guaranties, or warranties, express or implied, including, but not limited to, the implied warranty of sale-ability or fitness for a particular purpose and non-infringement of intellectual property rights.

8.3 The Customer hereby agrees and understand that the facility of availing multiple debit cards’ ( in virtual and physical form factor) shall be provided by PPBL at the request of the Customer basis the necessary documents evidencing authorization structure so provided by the Customer to PPBL. The Customer shall ensure that the requisite instructions shall be forthwith issued for the hot-listing/blocking of the debit card upon the termination of and/or resignation of and/or death of the authorized representative via the banking channels or by contacting the customer support services. The Customer undertakes all such liability arising out of any damage, loss of card, compromise of debit card credentials, misuse and/or fraud on account of usage of such debit cards issued to its authorized representatives at the Customer’s request. The Customer unconditionally assumes complete liability for all acts of omissions or commissions, fraud, negligence, misconduct of its authorized representatives.

8.4 Customer acknowledges that the authorized signatory by way of usage of the debit card issued to him, can access or withdraw only the funds held in the Customer’s Current Account with PPBL.

8.5 Customer acknowledges that PPBL shall be entitled to levy transactional limits (per day) imposed/reduced /enhanced from time to time and the said limits shall be communicated by PPBL to the Customer from time to time. The Customer hereby agrees and understands that PPBL shall not be held liable in any manner whatsoever for any rejection or non-processing of the transaction or transaction failure due to the aforesaid reason.

8.6 Customer acknowledges that it shall be provided a functionality of processing transactions through API banking, wherein for every transaction along with the transaction amount, the Customer may at its discretion stipulate a financial limit towards amounts to be swept in from the bank account maintained with the Partner Bank. This financial limit will be only applicable if the balance in Current Account held with PPBL is insufficient and the Customer gives explicit consent to sweep in funds from the bank account maintained with the Partner Bank (by way of instruction to this effect through API banking). The Customer understands that on such limit setting by the Customer, PPBL shall, sweep in such amounts as per the financial limits set by the Customer or such fund as available in the bank account maintained with the Partner bank, not exceeding the aforesaid financial limits in the event of the occurrence of the aforesaid scenario.

8.7 Customer acknowledges that the setting of financial limits being communicated by the Customer to PPBL by way of API banking i.e. at the stage of processing transaction shall be the explicit consent of the Customer to sweep in such amounts from the bank account maintained with the Partner Bank in accordance with the said pre-stipulated financial limits in the event of insufficiency of funds in the Current Account held with PPBL and the Customer shall not dispute such transaction processing.

8.8 Customer agrees and acknowledges that for transaction requests received by PPBL from Customer’s API banking, Current Account held with PPBL will be debited first and PPBL shall sweep in funds from the bank account maintained with the Partner Bank only in case of insufficiency of funds.

8.9 Customer acknowledges that for the transaction requests received by PPBL through the net-banking panel, PPBL shall basis the consent of the Customer, debit funds from the bank account maintained with the Partner Bank first and thereafter if any balance is outstanding for processing of the transaction then, PPBL shall in such a case, debit funds from the Current Account held with PPBL. On a request for sweep in being raised to the Partner Bank, the amount shall be debited from the account maintained with the Partner Bank and thereafter the same shall be credited to the Customer’s PPBL Current Account. The settlement of monies to beneficiary as instructed by the Customer shall happen from the monies transferred to the Current account held with PPBL i.e. upon successful processing of transaction request received by PPBL by way of debit of the funds from the bank account maintained with the Partner Bank and credit in the Current Account of the Customer held with PPBL.

8.10 Customer acknowledges that in case of any technical failure in processing transaction request, the balance so pulled in from the account maintained with the Partner Bank shall lie in the Current Account held with PPBL and shall be swept out to the bank account maintained with the Partner Bank in case the same exceeds the regulatory limit.

8.11 Customer acknowledges that the transaction requests raised through the banking channels of PPBL shall fail and/or not be processed in case there are insufficient funds held in the bank account maintained with the Partner Bank and the Current Account held with PPBL.

8.12 Customer understand that in the event Customer does not opt or select a specific transfer mode or specifically select the “auto- mode” for transfer of funds from the Current Account, PPBL shall at its discretion determine the channel for processing of the transactions and initiate transfers from the Current Account basis such determination by PPBL. Customer shall not in any manner dispute such mode so selected by PPBL and PPBL shall not be liable for any resultant consequences in this regard.

8.13 Customer acknowledges that the Virtual Account Number (“VAN”) creation facility provided to the Customer is a banking service being provided for the purposes of ease of banking and to effect automated and real-time reconciliation of transactions and in conjunction with the VAN to avail such other functionalities as communicated by PPBL from time to time and/or as availed by the Customer from time to time that ease banking for business.

8.14 Customer understands that any breach of the terms and conditions while using or accessing the said VAN facility shall result in immediate termination of the services for VAN creation including but not limited to recall and/or disabling of the API suite/net-banking panel provided to the Customer. PPBL reserves the right to take such further/other action as may be deemed appropriate by PPBL.

8.15 Customer acknowledges that the availment of VAN facility is subject to charges as may be notified by PPBL from time to time on a prior written notice in regard to the same.

8.16 Customer acknowledges that it can request for VAN creation through a single or bulk upload by providing details in the format as prescribed by PPBL through the net-banking panel. PPBL reserves the right to reject VAN creation request raised via net-banking panel or via API if the same is not found to be as per the prescribed format of PPBL. Customer acknowledges that if the file for bulk uploading is not as per the format provided by PPBL then the same shall be rejected. PPBL also reserves the right to reject and/or approve VAN requests raised in the bulk upload of file basis its internal checks.

8.17 Customer acknowledges that PPBL reserves the right to reject or not allow the creation of VAN prefix and/or VAN(s) at any point of time and/or recall such already issued/created VAN prefix or VAN(s) created by PPBL if the same is found in violation of PPBL’s internal polices and/or internal procedures without any prior intimation to the Customer.

8.18 Customer acknowledges that the creation of VAN and providing the same to the ultimate beneficiary is the ultimate responsibility of the Customer and the Customer shall at all times be solely liable in case the wrong VAN details are shared with the wrong beneficiary and shall at all times keep PPBL indemnified against any losses,, damages, penalties, costs, third party claims that may arise and/or so incurred or suffered by PPBL due to usage of the VAN facility by the Customer.

8.19 Customer is solely responsible for intimating the correct VAN to the correct party / intended persons and PPBL shall not be liable for any delay in and/or wrongful processing of transactions due to any wrong or erroneous details being shared by the Customer with such third party. All incoming transfers received by PPBL using an active VAN shall be treated as valid transactions and Customer shall have the sole responsibility to verify if the same has been initiated from the correct party.

8.20 Customer acknowledges that it can receive payments from the beneficiary to whom the VAN has been shared through the payment channels of NEFT/RTGS/IMPS internal transfers within PPBL and via such other modes/channels as may be made available by PPBL from time to time.

8.21 Customer acknowledges that the VAN number already created by the Customer cannot be reassigned or transferred or edited in any manner and a single VAN shall not be assigned by the Customer to more than one person at the same point of time for receiving amounts therein. The VAN created specifically for a third party shall be assigned and used only for collection of amounts from that party itself and shall not be in any manner exploited for illegal or unlawful or suspicious transfers.

Current Account operational terms

Treatment of Customer Balances exceeding INR 2,00,000/- at the end of the day in the Wallet, Current Account and the Savings Account of the Customer combined

1. As per the RBI’s licensing and operative guidelines for payments banks, the aggregate Customer balance limit for all accounts held by PPBL Customers at the end of the day cannot exceed the sum of Rupees two lac only (INR 2,00,000/- ).

To comply with the said guidelines, in case the Customer’s (individual combined balance in his Wallet, Saving and Current accounts with PPBL exceeds INR 2,00,000/- at the end of the day, PPBL will, basis the Customers’ general consent carry out the following actions as set out at clause 2A below.

2A. For all Individual Customers:

  1. a. Facilitate creation of a fixed deposit with Partner Bank (being a Scheduled Commercial Bank with whom PPBL has a business correspondent arrangement, currently IndusInd Bank Limited.)
  2. b. Sweep out the excess balance of the Savings and the Current Account to a fixed deposit created with the Partner Bank.

The chronological order of priority for sweeping out the excess balances from the Accounts of the Customer shall be as under:

  1. i. Firstly, the balance in the Savings account shall be swept out.
  2. ii. Secondly, the balance in the Current Account shall be swept out.

No balances shall be swept out from the Wallet of the Customer.

2B. For all Customers (Sole Proprietors):

  1. a. Facilitate creation of a fixed deposit in regard to the Savings Account with Partner Bank (being a Scheduled Commercial Bank with whom PPBL has a business correspondent arrangement, currently IndusInd Bank Limited.)
  2. b. Sweep out the excess balance of the Current Account to a Current Account created with the Partner Bank i.e Suryoday Small Finance Bank.

The chronological order of priority for sweeping out the excess balances from the Accounts of the Customer shall be as under:

  1. i. Firstly, the balance in the Savings account shall be swept out.
  2. ii. Secondly, the balance in the Current account shall be swept out.

No balances shall be swept out from the Wallet of the Customer.

2C. For all Customers (non-individuals):

1. In case the balance is exceeding the Rs. 2,00,000 (Rupees two lakh) mark at the end of the day the same shall be swept out in the Current Account with the Partner Bank i.e. Suryoday Small Finance Bank.

2. The balances with Partner Bank will be prominently displayed in the Mobile Banking App/website as per information provided by Partner Bank. All communications regarding the fixed deposit or the Current Account as the case may be with the Partner Bank will be sent by PPBL on the contact details provided by the Customer to PPBL. PPBL will facilitate for the Customer from such account with the Partner bank, with the consent of the Customer to transfer into the Customer’s PPBL account.

3. The Customer is expected to keep the cheque book, if issued, debit card in safe custody and follow all instructions issued by PPBL regarding the same from time to time. In case of loss/theft of the same, Customer shall immediately inform PPBL. Liability of PPBL will be as per the RBI guidelines on Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions, July 2017 (https://rbi.org.in/Scripts/BS_CircularIndexDisplay.aspx?Id=11040); Customer can also refer to PPBL’s Customer Compensation Policy at https://www.paytmbank.com/Policies/Customer-Compensation-Policy-for-Paytm-Payments-Bank

4. Customer agrees to maintain minimum balance in his bank account as may be prescribed by PPBL from time to time. Penal charges as mentioned in the schedule of charges may be charged for not maintaining minimum balance as per the RBI Master Circular on Customer Service.

5. Customer shall be liable to pay all charges, fees, interest, late fee, return charges, any other costs wherever applicable, which PPBL may levy with respect to his bank account or any transaction or services rendered and the same may be recovered by PPBL by a debit to his bank account. It is further agreed and acknowledged that in case of non-availability of adequate funds in Customer's account the charges will be debited to the account over a period of time till the entire amount is recovered.

6. PPBL reserves the right to refuse chequebooks, Statements, net-banking IPINs, Debit Cards and PINs to Customer in case of any default by the Customer or under the direction of statutory and regulatory authorities. The cheque books, net-banking IPINs, Debit Cards & PINs (as applicable) will be dispatched by courier/messenger/mail or through any other mode by PPBL at its discretion to the address notified by Customer for correspondence. PPBL shall not be liable any loss in transit or any fraud in relation to the Card once the same has been dispatched to the mailing address of the Customer as registered in PPBL’s records. PPBL reserves the right to ask the Customer for physical presence as well.

7. The Customer shall furnish all the necessary documents to PPBL including but not limited to PAN Card and/or Form 60 as required by PPBL for placing the fixed deposit with the partner bank for any amounts in excess of Rs.50,000 or total amounts in aggregating to over Rs.3 lakh during a financial year or as per the monetary limits stipulated by the income tax/regulatory authorities from time to time.

8. Customer acknowledges and understands that as per the rules and regulations the amounts so deposited with PPBL shall be insured upto the sums as notified by the regulatory/governmental authority from time to time. However, any amounts so deposited with the Partner Banks independently or through such sweep out arrangement, shall not be covered under this purview and shall be solely covered under the insurance coverage of the respective Partner Bank.

Terms of fixed deposit (Applicable for Individuals)

The fixed deposit/term deposit will be opened with the Partner Bank, currently IndusInd Bank as per its terms:

  1. 1. As a reinvestment fixed deposit, with interest compounded quarterly and reinvested with principal amount.
  2. 2. The fixed deposit will be automatically renewed on maturity. The rates and term used shall be intimated to PPBL from time to time by the Partner Bank being Indusind Bank Limited for sharing the same with the Customer. PPBL shall inform the said details to the Customer at the time of placement of the fixed deposit and/or at the time of auto-renewal. The Customer may also view these details pertaining to the fixed deposit at https://www.paytmbank.com/products/fixed-deposit
  3. 3. The effective date of fixed deposit shall be the date on which the amounts of deposit placed are realized by / credited to the Partner Bank.
  4. 4. In the event of the fixed deposit being closed and/or liquidated before completing the original term of such deposit, interest will be paid at the rate applicable on the date of deposit for the period for which the deposit has remained with the Partner Bank.
  5. 5. In case the term deposit is closed prematurely, before completion of the minimum period of 7 days, no interest shall be paid for the said term deposit.
  6. 6. Upon the receipt of the written request/instructions received from the Customers for withdrawal/redemption/liquidation of the fixed deposit with the Partner Bank, PPBL shall immediately but not later than one business day process the said instructions and transfer monies to the account.
  7. 7. In order to redeem/withdraw the fixed deposit, the Customer will put up a request to PPBL and not directly to Partner Bank. Where the customer is deceased, PPBL on the basis of claims from the successors and the details made available to PPBL will complete the due diligence and initiate the closure of the account for settlement.
  8. 8. Nominee for such account(s) opened with Partner Bank (applicable in case of individual accounts) will be the same as one registered with PPBL by the Customer.
  9. 9. All communications such as fixed deposit advice, Interest certificate, TDS certificate, etc. will be provided to the Customer by PPBL as provided by Partner Bank. No communication (SMS/Email) will be otherwise sent to the Customer by Partner Bank. The above terms and conditions should be read in conjunction to the detailed general fixed deposit terms and conditions outlined by the Partner Bank (currently IndusInd Bank) which are available at Terms and Conditions https://www.indusind.com/content/dam/indusind/PDF/Deposit-Accounts-TnC-V31.pdf.
  10. 10. Partner Bank shall not be liable to the Customer for any damages in connection with the PPBL Account or the Services of PPBL or for any loss or damage whatsoever suffered or incurred by the Customer solely due to PPBL. PPBL shall not be liable to the Customer for any damages in connection with the fixed deposit, as the case may be, being maintained with the Partner Bank or any services of the Partner Bank or for any loss or damage whatsoever suffered or incurred by the Customer solely due to the Partner Bank’s fraud, commission, omission, negligence, misconduct or business operational/liquidity issues.
  11. 11. The Customer is entitled to maintain multiple fixed deposits with the Partner Bank being IndusInd Bank Limited and at any point of time can issue instructions to PPBL for liquidation of any or all of these fixed deposits. The Customer is also entitled to partially redeem any fixed deposit. The Customer hereby agrees and understands that upon receipt of such request, PPBL shall accordingly communicate the same to the Partner Bank being IndusInd Bank Limited and the redemption or the liquidation of the fixed deposits shall be effected on a “last in first out” (LIFO) basis.
  12. 12. Any delay or failure on part of Partner Bank to process transactions of the Customer shall be the sole responsibility of the Partner Bank and the Customer shall not hold PPBL accountable or liable for the same.

On-Demand Fixed Deposit (for Sole Proprietors)

  1. a) Customer, to avail this facility, shall need to be an Indian Citizen, Indian Resident, and Tax Resident of India and of no other country and agree to submit any new details to PPBL within 30 days of any change in the said information
  2. b) Customer acknowledges that PPBL acting in the capacity of a business correspondent of the Partner Bank viz. (IndusInd Bank), shall basis the Customer’s consent sweep out funds and facilitate the creation of a fixed deposit (with the Partner Bank) by way of providing an option through the Net-Banking Panel for the amounts as determined by the Customer. Customer acknowledges that PPBL will share their KYC information with partner bank for creating fixed deposit. Such fixed deposits shall be booked by the Partner Bank against the period having highest interest rate so informed by the Partner Bank from time to time to PPBL and PPBL shall in no manner be liable for the fixed deposits so created. For further details, the Customer may visit https://www.indusind.com/footer/rates.html.
  3. c) Customer can create any number of fixed deposits with the Partner Bank in a day from the balances/ deposits lying in his Current Account.
  4. d) Customer acknowledges that PPBL may impose limits on the amounts that can be swept out for creating an FD. As on date, the Customer hereby understands that the prevailing limits are as under:
  5. e) A Customer can create an FD only upto a maximum limit of Rs. 1 crore per FD request. Fixed deposit shall not be created if the amount exceeds these limits.
  6. f) The balances with Partner Bank will be displayed in the PPBL Net-Banking Panel of the Customer as per the information provided by Partner Bank. All communications regarding the Customers’ fixed deposit with the Partner Bank will be sent by PPBL to the Customer’s registered mobile number/email address so provided by the Customer to PPBL from time to time.
  7. g) PPBL on the Customer’s behalf basis the above mentioned consent so provided to PPBL, shall coordinate with the Partner Bank for transfer of funds from the fixed deposit to the Current Account of the Customer. However, Customer acknowledges that in case his Current Account is marked as frozen by PPBL, then credit from such fixed deposit shall not be allowed and in such scenario Customer will reach out to PPBL customer care for further information. Customer agrees that PPBL shall in no manner be responsible for loss of interest or any business losses.

Terms of fixed deposit sweep out with the Partner Bank

Fixed deposit will be opened with the Partner Bank, currently IndusInd Bank as per its terms:

  1. a) The fixed deposit will be automatically renewed on maturity. The rates and term used will be as intimated to PPBL from time to time by the Partner Bank being IndusInd Bank Limited for sharing the same with the Customer. PPBL shall inform the said details to the Customer at the time of placement of the fixed deposit and/or at the time of auto-renewal. The Customer may also view these details pertaining to the fixed deposit at https://www.paytmbank.com/products/fixed-deposit.
  2. b) The effective date of fixed deposit shall be the date on which the amounts of deposit placed are realized by / credited to the Partner Bank.
  3. c) In the event of the fixed deposit being closed before completing the original term of such deposit, interest will be paid at the rate applicable on the date of deposit for the period for which the deposit has remained with the Partner Bank.
  4. d) In case the term deposit is closed prematurely, before completion of the minimum period of 7 days, no interest shall be paid for the said term deposit.
  5. e) Upon the receipt of the written request/instructions received from the Customers for withdrawal/redemption/liquidation of the fixed deposit with the Partner Bank, PPBL shall immediately but not later than one business day process the said instructions and transfer monies to the account.
  6. f) In order to redeem/withdraw the fixed deposit, the Customer may put up a request to PPBL through net banking panel for routing the same to Partner Bank and in the event the Customer is not able to access the net-banking panel for any reasons, then in such case, the Customer may duly raise such an request to PPBL CST team for further processing. Where the Customer is deceased or rendered incapable of providing consent PPBL on the basis of claims from the successors and/or claimants and the details made available to PPBL will complete the due diligence and initiate the closure of the account for settlement.
  7. g) Nominee for such fixed deposit account(s) opened with Partner Bank will be the same as one registered with PPBL by you.
  8. h) All communications such as fixed deposit advice, Interest certificate, TDS certificate, etc. will be provided to the Customer by PPBL as provided by Partner Bank. No communication (SMS/Email) will be otherwise sent to the Customer by Partner Bank. The above terms and conditions should be read in conjunction to the detailed general fixed deposit terms and conditions outlined by the Partner Bank (currently IndusInd Bank) which are available at Terms and Conditions https://www.indusind.com/content/dam/indusind/PDF/Deposit-Accounts-TnC-V31.pdf. The Customer can view the rates of interest pertaining to the fixed deposit at the following link- https://m.indusind.com/content/smart-phone/footer/rates.html. In case of conflict, the later shall prevail.
  9. i) Partner Bank shall not be liable to the Customer for any damages in connection with the PPBL Account or the Services of PPBL or for any loss or damage whatsoever suffered or incurred by the Customer solely due to PPBL.
  10. j) The Customer is entitled to maintain multiple fixed deposits with the Partner Bank being IndusInd Bank Limited and at any point of time can issue instructions to PPBL for liquidation of any or all of these fixed deposits for which PPBL has facilitated sweep out. The Customer is also entitled to partially redeem any fixed deposit. The Customer hereby agrees and understands that upon receipt of such request, PPBL shall accordingly communicate the same to the Partner Bank being IndusInd Bank Limited and the redemption or the liquidation of the fixed deposits shall be effected on a “last in first out” (LIFO) basis.
  11. k) Any delay or failure on part of Partner Bank to process transactions of the Customer on account for any reasons whatsoever, including but not limited to marking of lien/ freeze due to any regulatory action undertaken by Partner Bank, shall be the sole responsibility of the Partner Bank and the Customer shall not hold PPBL accountable or liable for the same.
  12. l) The Customer hereby agrees and understands that PPBL is merely a facilitator acting strictly on a non-risk participation basis with regard to the fixed deposit offered by the Partner Bank being the product provider and/or financial issuer of the said fixed deposit. PPBL shall not be liable in any manner whatsoever with regard to the fixed deposit offering being provided by the Partner Bank.

Terms of Current Account opened with Partner Bank (Applicable for Sole Proprietors and Non-individual)

The terms and conditions should be read in conjunction to the detailed general Current Account terms and conditions outlined by the Partner Bank (currently Suryoday Bank (“SSFB”)) which are available at Terms and Conditions of link https://www.suryodaybank.com/assets/pdf/Terms_and_Conditions.pdf In case of conflict between the below-mentioned terms and conditions and the General Terms, the former shall prevail over the latter.

  1. 1. Customer hereby acknowledges that it shall not be offered or provided any deliverables in respect of the Current Account opened with the Partner Bank, including but not limited to welcome kit, debit card, cheque facility, demand drafts, passbook, other services (e.g. branch banking, internet banking, deposit facility (apart from the services envisaged herein), cash withdrawal facility, mobile banking, phone banking, SMS banking, alerts via any channel, overdraft facility, plain vanilla fixed deposit, recurring deposit, online payment / deposit services, electronic bill payment and presentment).
  2. 2. Customer shall not receive any communications from Partner Bank in relation to the excess balance Current Account so opened and all communications in respect thereof shall be sent across by PPBL only. For avoidance of doubt and without prejudice to the other provisions contained herein, it is hereby clarified that Partner Bank may reach out to the Customers only in relation to Current Account being maintained by the Customers for the purposes of adhering to applicable regulatory requirement.
  3. 3. Customer agrees that his Current Account so opened with Partner Bank shall be serviced by PPBL, only except in cases where the Partner Bank is required under regulatory obligation to service the same.
  4. 4. Any grievance of the customer in relation the Current Account shall be dealt by PPBL and the Customer shall not approach partner Bank directly for disputes in relation to the Current Account opened with the Partner Bank.
  5. 5. Customer acknowledges that the Partner Bank shall have the right to close Current Accounts if the same is required by law or circumstances where keeping such account open would be in contravention to the policies of SSFB or invite potential fines or penalties from the regulator, including but not limited to AML.
  6. 6. Customer shall not be able to transact directly with the Partner Bank. Account shall be displayed in the app of PPBL and no separate app or website shall be provided to the Customer for checking balance or transacting and all such actions shall be conducted through
  7. 7. Partner Bank shall not be liable to the Customer for any damages in connection with the PPBL Account or the Services of PPBL or for any loss or damage whatsoever suffered or incurred by the Customer solely due to PPBL. Similarly PPBL shall not be liable to the Customer for any damages in connection with the Current Account being maintained with the Partner Bank or any services of the Partner Bank or for any loss or damage whatsoever suffered or incurred by the Customer solely due to the Partner Bank’s s fraud, commission, omission, negligence, misconduct or business operational/liquidity issues.
  8. 8. Partner Bank shall create the Current Account of the Customer with the following features:-
    • a. the account shall be a zero balance account.
    • b. No charges including but not limited to account closure charges shall be levied.
  9. 9. Customer agrees to provide any such further documents and/or information as may be requested by Partner Bank through PPBL for such KYC and/or AML requirements for the Current Account opened with the Partner Bank. In case of failure of the Customer in providing such documents and/or information, any closure of account by the Partner Bank shall be deemed to be the liability of the Customer and the same shall be in no manner attributed to PPBL or the Partner Bank.
  10. 10. Any delay or failure on part of Partner Bank to process transactions of the Customer shall be the sole responsibility of the Partner Bank and the Customer shall not hold PPBL accountable or liable for the same.

Recurring Payments

These Terms shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) and the terms pertaining to Savings Account (“Savings Account Terms”) presently listed at https://www.paytmbank.com/Terms&Conditions unless the General Terms and the Savings Account Terms conflict with the terms stated herein below:

I. DEFINITIONS:

1.1. Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:

“Account” shall mean savings account in the name of the Customer opened and operated with PPBL.

“Recurring Payment Standing Instruction” (“SI”) shall mean the instruction of or mandate of the Customer set on or in respect of the Account for processing payments for transactions that the Customer wants to process in favour of third parties as per the Frequency from time to time.

“Start Date” shall mean the effective date of the SI from which it starts to run on the Account.

“Due Date” shall mean the date on which the Standing Instruction shall be processed by PPBL.

“No. of Payments” shall mean the payments that the Customer wishes to process by way of SI in respect of the Account.

“End Date” shall mean the effective date of the expiry or the withdrawal or the cessation of the SI on the Account.

“Frequency” shall mean the pre-determined periodicity of weekly or monthly or quarterly basis as communicated by the Customer to PPBL in respect of the SI.

“Beneficiary” shall mean the party in whose favour the SI has been set by the Customer on his Account.

“Business Day” shall mean a day (other than a Saturday, Sunday or a public holiday) on which banks are generally open for business at New Delhi, India.

2. Setting up of a SI:

2.1 Any Savings Account holder of PPBL can set the SI on his Account.

2.2 The Customer can set multiple SIs on his Account.

2.3 SI registration shall be authenticated by the Customer by way of a passcode.

3. SI Management:

3.1 The SI shall be processed only on a Business Day and in the event of any SI falling due to be processed on a non-Business Day, the same shall be processed by PPBL on the next succeeding Business Day. However for avoidance of doubt, it is hereby clarified that any SI involving internal funds transfer amongst the accounts of PPBL shall be processed on a non-business day.

3.2 The Customer can set only one SI per Beneficiary.

3.3 The Customer can carry out the following actions in respect of the SI:

a. pause/temporarily disable the existing SI.

b. re-enable the existing paused SI.

c. revoke the existing SI.

3.4 The Customer hereby agrees and understands that the SI shall at all times be processed only subject to there being sufficient balance in the Account.

3.5 PPBL shall inform the Customer via SMS at his number last registered in PPBL’ records atleast two (2) days prior to the processing of the Transaction on the Due Date.

3.6 The Customer’s passbook on the Paytm App would reflect all the transactions being done in the Account.

3.7 The SI shall be processed as per the order of priority i.e. subject to the PPBL’s right to banker’s lien and/or any other right or interest available to PPBL and/or any other third party under a contract/agreement.

3.8 PPBL shall process any instructions received from the Customer with regard to modification, suspension or stoppage of the SI without assuming any liability.

3.9 The Customer hereby understands that upon the revocation of the SI by PPBL upon the Customer’s request, the Customer shall be required to reinitiate the entire process of setting a SI vis-à-vis the Beneficiary if the Customer is desirous of the same.

3.10 The Customer hereby understands that the Customer can revoke the SI atleast one Business Day prior to the Due Date. PPBL shall not be liable for any transactions that are processed on account of the failure of the Customer to revoke the SI within the above mentioned time period and that the processed transactions shall constitute valid and binding transactions on the Customer. Similarly, the Customer hereby also understands and agrees that the SI cannot be modified on the Due Date and any modification in the Due Date needs to be informed/updated to PPBL atleast one Business Day prior to the Due Date.

3.11 The Customer hereby agrees and understands that PPBL shall be processing the SI only on the basis of the bank account details of the Beneficiary provided by the Customer to PPBL and that PPBL shall not be responsible in any manner whatsoever to verify the name of the Beneficiary.

3.12 Limitation of Liability

PPBL assumes no responsibility and shall incur no liability if it is unable to effect the SI owing to any one or more of the following circumstances:

  • If the SI issued by the Customer is/are incomplete, inaccurate, invalid or incorrect
  • If the Account has insufficient balance to enable PPBL to debit it to the extent of the SI.
  • If the funds available in the Account are under any encumbrance or charge or subject to PPBL’s right of banker’s lien.
  • If the Account is under any attachment or debit freeze on account of any legal and/or regulatory directions.

Automatic Top Up

These Terms shall be read in conjunction to the General Terms and Conditions governing the Accounts and Services of PPBL (“General Terms”) and the terms pertaining to Savings Account (“Savings Account Terms”) presently listed at https://www.paytmbank.com/Terms&Conditions unless the General Terms and the Savings Account Terms conflict with the terms stated herein below:

I. DEFINITIONS:

Unless indicated otherwise, the capitalized terms listed below shall have the following meanings:

  • “Account” shall mean savings account in the name of the Customer opened and operated with PPBL.
  • “Destination Account” shall mean bank account of the Customer with a bank other than PPBL, upon which Customer may set a NACH Mandate for processing recurring debit for credit of the amount which is subject to the NACH Mandate, to the Account of the Customer.
  • “Destination Bank” shall mean the bank other than PPBL, where Destination Account is maintained by the Customer.
  • “NACH Mandate” shall mean the instruction of or mandate set up through NACH by the Customer on or in respect of the Destination Account for processing payments for transactions that the Customer wants to process in favour of the Account as per the Frequency from time to time.
  • “Start Date” shall mean the effective date of the NACH Mandate from which it starts to run on the Destination Account.
  • “Due Date” shall mean the date on which the NACH Mandate shall be processed by PPBL.
  • “End Date” shall mean the effective date of the expiry or the withdrawal or the cessation of the NACH Mandate on the Destination Account.
  • “Frequency” shall mean the pre-determined periodicity of monthly basis as communicated by the Customer to PPBL in respect of the NACH Mandate.
  • “Business Day” shall mean a day (other than Saturday, Sunday or an RTGS holiday) on which NPCI processes NACH transactions.
  • “Transaction” means debit transaction in light of NACH debit facility as per the NACH Mandate.

2. SETTING UP OF NACH MANDATE:

  • Any Savings Account holder of PPBL, which is active on the UPI functionality as provided by PPBL, can set the NACH Mandate on his Destination Account.
  • The Customer can set one NACH Mandate at a time in favour of credits to his PPBL Account.
  • NACH Mandate registration shall be authenticated by the Customer by way of authentication of the NACH Mandate on the Destination Bank’s page.
  • All credits to Account shall be subject to receipt of monies from NPCI.

3. NACH MANDATE AND TRANSACTION MANAGEMENT:

  • Transactions against the NACH Mandate shall be processed only on a Business Day and in the event of any Transaction due on a non-Business Day, it will be processed on the next succeeding Business Day. In case such Transaction fails, it shall not be re-tried for that calendar month. The Customer shall not be permitted to modify any existing NACH Mandate as Bank does not presently support any modification flow. The Customer, can however revoke the NACH Mandate atleast two days prior to the next Due Date and setup a new mandate.
  • The Customer hereby agrees and understands that the processing of the NACH Mandate is subject to actions of the Destination Bank and clearance of funds by the Destination Bank.
  • The Customer’s passbook on the Paytm App would reflect all the transactions being successful in the Account.
  • PPBL shall process any instructions received from the Customer with regard to suspension or stoppage of the NACH Mandate without assuming any liability.
  • The Customer hereby understands that upon the revocation of the NACH Mandate by PPBL upon the Customer’s request, the Customer shall be required to reinitiate the entire process of setting a NACH Mandate if the Customer is desirous of the same.
  • The Customer hereby understands that the Customer can revoke the NACH Mandate atleast two days prior to the next Due Date for it to be effective for the recent transaction cycle. PPBL shall not be liable for any transactions that are processed on account of the failure of the Customer to revoke the NACH Mandate within the above mentioned time period and that the processed transactions shall constitute valid and binding transactions on the Customer.
  • The Customer hereby agrees and understands that PPBL shall be processing the NACH Mandate only on the basis of the Destination Account details of the Customer provided by the Customer to PPBL and as verified via mandate verification by Destination Bank, and that PPBL shall not be responsible in any manner whatsoever to verify the details of the Destination Account.
  • The NACH Mandate shall be cancelled by the Bank in case of 5 or more successive monthly debit mandate failures at the Destination Bank’s end due to any actions attributable to any person other than PPBL. Such cancellation shall be at PPBL’s sole discretion.
  • Limits: Customer shall be able to pull minimum Rs 10,000/- and maximum Rs 1,00,000/- from the Destination Account, per Due Date.

4. LIMITATION OF LIABILITY

PPBL assumes no responsibility and shall incur no liability if it is unable to effect the Transaction against the NACH Mandate owing to any one or more of the following circumstances:

  • If the NACH Mandate issued by the Customer is/are incomplete, inaccurate, invalid or incorrect
  • If the Destination Account has insufficient balance to enable PPBL to debit it to the extent of the NACH Mandate.
  • If the funds available in the Destination Account are under any encumbrance or charge or subject to Destination Bank’s right of banker’s lien.
  • If the Destination Account/ Account is under any attachment or debit freeze on account of any legal and/or regulatory directions.
  • Actions attributable to Destination Bank or the Customer
  • Inability of PPBL to initiate debit request/ credit the transaction amount on the Due Date, due to technical failures.

Aadhaar Enabled Payment System Terms and conditions

These Terms shall be applicable to the Aadhaar Enabled Payment Services (“AePS”) provided by PPBL and same shall be read in conjunction with the General Terms and conditions governing the Accounts and Services of PPBL (“General Terms”) along with terms pertaining to Savings Account (“Saving Account Terms”) presently listed at https://www.paytmbank.com/Terms&Conditions unless the General Terms and the Saving Account Terms conflict with the terms stated herein below:

I. DEFINITIONS:

Unless indicated otherwise, the capitalized terms listed below shall have the following meaning:

  • “Account” shall mean the savings account of the Customer being maintained with PPBL.
  • “Customer(s)” shall mean the savings account holder with PPBL and/or other banks.
  • “AePS based banking services” shall mean the following services provided by PPBL to Customers at PPBL BC points-
    1. i.) as an acquirer, to the customers of other banks at PPBL BC points:
      Cash Withdrawal
      Balance inquiry
      Mini statement
    2. ii.) as an issuer, to PPBL Customers at BC points of other banks:
      Cash Withdrawal
      Balance inquiry
      Mini statement
    3. iii.) Fund transfers by PPBL customers to other bank account holders, at PPBL BC points
  • “AePS Facility” means the Aadhaar Enabled Payments System (“AePS”) based banking services provided by PPBL through the PPBL BC points to its Customers through the NPCI AEPS System as per the AePS Procedural guidelines.
  • “Guidelines” shall mean AePS Procedural Guidelines so issued by NPCI and as amended from time to time.
  • “Instruction” means an instruction issued by the Customer using the AePS Facility, in relation to the AePS based banking services.
  • “NPCI AEPS System” means the switch and related equipment and software owned by NPCI to provide the AEPS based banking services.
  • “PPBL BC points” means the retail business correspondent points/ agents of Corporate BCs engaged by PPBL and provide access to AePS based banking services.
  • “UIDAI” shall mean Unique Identification Authority of India that issues Aadhaar numbers to all residents in the country, and provide means to securely authenticate them.
  • “NPCI” shall mean National Payments Corporation of India.

Words or expressions used in this form, but not specifically defined herein shall have the respective meanings assigned to them by NPCI.

2. Terms of engagement:

  1. 2.1 By accessing the AEPS Facility, the Customer accepts these terms, which shall govern the provision of this facility by PPBL. The Customer agrees that the rights and obligations provided therein and in these Terms in so far as it relates to the Customer shall be binding on the Customer with regard to every Instruction issued by him/it for execution in the NPCI AEPS System.

3. Rights and Obligations of the Customer

  1. 3.1 The Customer shall be entitled to issue Instructions for processing by PPBL, subject to the terms contained herein.
  2. 3.2 The Instruction shall be issued by the Customer in a complete and correct manner. The Customer shall be solely responsible for the accuracy of the particulars given in the Instruction and shall be liable to compensate PPBL for any loss arising on account of any error in the Instruction.
  3. 3.3 The Customer shall be bound by any Instruction executed by PPBL if PPBL has executed the Instruction in good faith and in compliance with the instructions given by the Customer.
  4. 3.4 The Customer shall ensure availability of funds in his Account towards the fulfillment of the financial Instructions before/at the time of the processing of the Instruction by PPBL.
  5. 3.5 The Customer hereby authorizes PPBL to debit the Account of the Customer for any liability incurred by PPBL on behalf of the Customer for processing of the AEPS instruction issued by the Customer.
  6. 3.6 The Customer agrees to the irrevocable nature of the Instruction upon the same being processed by PPBL.
  7. 3.7 The Customer hereby agrees and understands that the liability of provision of correct Aadhaar and banking details to PPBLfor AePS enabled banking services is that of the Customer alone.
  8. 3.8 The Customer agrees that he shall not be entitled to make any claim against RBI and/or NPCI in respect to the AePS Facility.
  9. 3.9 The Customer agrees that PPBL shall not be liable for any delay in the completion of the funds transfer or any loss on account of error in the execution of the funds transfer on account of any reasons not directly or solely attributable to PPBL.
  10. 3.10 The Customer shall provide correct beneficiary details to PPBL at the time of availing the AePS Facility. The Customer shall be solely responsible for entering wrong beneficiary details like incorrect mobile number or Account no or IFSC Code, due to which the fund are transferred to an incorrect beneficiary.
  11. 3.11 The Customer agrees that the AePS Facility are offered in line with the Guidelines which are subject to change from time to time.

4. Rights and obligations of PPBL

  1. 4.1 PPBL shall execute anInstructionthat is complete and duly issued or authorised by the Customer unless: (a) the funds available in the Account(s) of the Customer are not adequate or funds are not properly applicable/available to comply with the Instruction (b) the Instruction is incomplete or it is not issued in the agreed form, (d) PPBL has reason to believe that the Instruction is issued to carry out an unlawful transaction or (e) the Instruction cannot be executed under the NPCI AePS System.
  2. 4.2 No Instruction issued by the Customer shall be binding on PPBL until PPBL has accepted it.
  3. 4.3 PPBL shall, for execution of every Instruction, be entitled to debit the designated Account(s) of the Customer, with the amount of the funds to be transferred together with charges payable thereon.
  4. 4.4 A duly authenticated record of the transaction after completion of the funds transfer or funds collection or response to a funds collection request will be recorded in the statement of account in the mobile application of PPBL. The transaction will also be recorded in the statement of account given to the Customer by the Customer’s bank. The Customer shall, within a period of ten (10) days from the date of receipt of the monthly statement, report to PPBL any discrepancy in the execution of the Instruction. The Customer agrees that he shall not be entitled to dispute the correctness of the execution of the Instruction or the amount debited to his Account(s) if he fails to report the discrepancy within the said period.
  5. 4.5 PPBL for providing the AEPS Facility to the Customer shall follow the process prescribed by NPCI in this regard including but not limited to process for settling of timed out transactions within the time limit prescribed by NPCI.
  6. 4.6 PPBL shall not be required to independently verify the instructions. PPBL has no liability if it does not or is unable to stop or prevent the implementation of any Instruction issued by the Customer.
  7. 4.7 PPBL states that it has no liability or obligation to keep a record of the Instructions to provide information to the Customer or for verifying the instructions. PPBL shall refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any instruction. PPBL has the right to suspend the transactions with respect to the AEPS Facility if it has reason to believe that the Customer’s Instructions will lead to or expose to direct or indirect loss to PPBL or may require an indemnity from the Customer before continuing to operate the AEPS Facility.

5. Disclaimer

PPBL does not hold out any warranty and makes no representation about the quality of the AEPS Facility. While PPBL shall endeavor to promptly execute and process the Instructions of the Customer, PPBL shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law. The AePS Facility is provided on an "as is" basis with no representation, guarantee or warranty of any kind, either express or implied, as to its functionality. No warranty is provided that the app or website used for provision of the AePS facility will be free from defects or virus or that operation of the said app or website will be uninterrupted. Use of the app or website for AePS by the Customer is at the Customer’s own discretion and risk. PPBL shall not be liable for any loss, claim or damage suffered by the Customer and/or any other third party arising out of or resulting from failure of a AEPS transaction on account of time-out transaction i.e. where no response is received from NPCI or the beneficiary/issuer bank to the transaction request and/or where mobile number or account number of the beneficiary does not exist. Further, PPBL shall also not be liable for any loss, damage and/or claim arising out of or resulting from wrong beneficiary details, mobile number and/or account details being provided by the Customer. PPBL shall under, no circumstance, be held liable to the Customer if AEPS Facility access is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of PPBL. Illegal or improper use of the AEPS Facility shall render the Customer liable for payment of financial charges (to be decided by PPBL) or may result in suspension of the AEPS Facility to the Customer. All the records of PPBL generated by the transactions arising out of the use of the AEPS Facility, including the time the transaction is recorded shall be conclusive proof of the genuineness and accuracy of the transaction. For the protection of both the parties, and as a tool to correct misunderstandings, the Customer understands, agrees and authorises PPBL, at its discretion, and without further prior notice to the Customer, to monitor and record any or all telephone conversations between the Customer and PPBL and any of its employees or agents. PPBL expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the AEPS Facility.

6. Indemnity and Liability

The Customer hereby undertakes and agrees to indemnify at all times and hold harmless PPBL, NPCI and such other third party as PPBL or NPCI deems appropriate against all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs, awards, damages, losses and/or expenses however arising as a result of:

  1. i. Any breach of any applicable law, rules and regulations, Guidelines or fraud;
  2. ii. violations of the Terms by the Customer or unauthorized use of the AEPS facility;
  3. iii. any misrepresentation or breach of representation or warranty made by the Customer contained herein;
  4. iv. any act, neglect or default on the part of the Customer.

Customer shall also fully indemnify and hold harmless PPBL and NPCI against any loss, costs, expenses, demands or liability, whether direct or indirect, arising out of a claim by a third party pertaining to the use of AEPS Facility by the Customer.

Notwithstanding anything contained herein, PPBL’s aggregate liability for claims relating to the AEPS Facility, whether for breach or in tort including but not limited to negligence shall be in accordance with the Customer Compensation policy of PPBL listed on the website and as amended from time to time. Notwithstanding the foregoing and except for any liability which cannot by law be excluded or limited, PPBL shall not be liable for indirect, incidental, special, punitive or consequential damages, including without limitation, damages for loss of profits, business interruption, Interruption or stoppage to the Customer’s access to and/or use of the app/website, loss of goodwill or unauthorized access to information incurred by the Customer howsoever arising, whether framed as a breach of warranty, in tort, contract, or otherwise even if PPBL has been advised of the possibility of such damages.

7. Termination

The Customer may request for termination of the AEPS Facility at any time by giving a prior written notice of at least 30 (thirty) days to PPBL. The Customer will remain responsible for all the transactions made through the AEPS Facility until the time of such termination. PPBL may withdraw or terminate the AEPS Facility anytime either entirely or with reference to a specific AEPS Facility without assigning any reasons whatsoever. PPBL may suspend or terminate the AEPS Facility without prior notice if the Customer has breached any of these Terms.

8. Miscellaneous

PPBL has the absolute discretion to amend or supplement any of the Terms as stated herein at any time and will endeavor to give prior notice of fifteen days for such changes wherever feasible. By his/her continuous use of the AEPS Facility, the Customer shall be deemed to have accepted the updated terms and conditions. Any provision of these Terms, which is prohibited or unenforceable in any jurisdiction, shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms or affect such provision in any other jurisdiction. PPBL shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the Account(s) to the extent of all outstanding dues, whatsoever, arising as a result of the AEPS Facility extended to and/or used by the Customer.

API Banking

PART-A

PPBL API terms and conditions

These terms shall apply to any instruction and/or request received by the Bank from time to time for operation of the said Account/s including but not limited to the payment of monies there-from or otherwise to the debit or credit of the said Account/s and/or during the course of providing the banking products and /or services so offered by the Bank and/or by its partners and/or received by the Customer on account of the banker-customer relationship with the Bank and/or received from any business partner through API integration in the course of any business partnership collaborative arrangement and/or received from a service provider / vendor through API integration so arising out of a service provider arrangement in order to facilitate the provision of the banking products and/or services (“API Recipient(s)”)through an Application Programming Interface provided or exposed by or granted access by PPBL to the API Recipients (“PPBL API”) in the course of PPBL’s day to day business for the purposes of automating their banking needs and for executing the same 24 X7 ; and for these purposes the API Recipients shall request the Bank to allow the API Recipients to give requests, directions or instructions through PPBL API integration.

Definitions:

“PPBL API Services" shall mean the provision of data/information and/or processing of transaction(s) and/or rendering of service(s) and/or function(s) accessible through or performed by PPBL API in accordance with these terms and/or any other agreement executed between PPBL and the API Recipient from time to time.

“Fees” shall mean any charges/fees as charged by PPBL from the API Recipient including the one-time charge that is payable for integration of PPBL API with API Recipients’ systems and/or per transaction fees and/or charges in relation to the various banking products/services/payment channels being provided via PPBL API to the API Recipients as specified on PPBL’s website or any charges for updation, modification or Customization of PPBL API and/or any charges as mutually agreed from time to time between PPBL and API Recipients.

“Customization” shall mean any modification, development, enhancements and/or any change in relation to PPBL API as may be requested and desired by the API Recipient as per its business and/or operations requirement and the same being agreed to by PPBL.

“Documentation” shall mean the documentation, specifications, written instructions or explanatory material or information, data, drawings, specifications, documentation, software listings, source or object code related to the installation, operation, use or maintenance of the PPBL API and any subsequent versions thereof that the API Recipients may receive from PPBL.

“Planned Downtime” shall mean the scheduled and planned maintenance and/or downtime of PPBL API and/or any disaster recovery drill activity for any banking products/services/payment channels undertaken by PPBL.

“PPBL API Defect” shall mean the failure of the PPBL API to perform in all material respects and/or non-functioning of the PPBL API(s) so integrated with any API(s) of the API Recipients in accordance with its specifications so provided by PPBL from time to time.

“Intellectual Property Rights” means all tangible and intangible and now known or hereafter existing (i) rights associated with works of authorship, including but not limited to copyrights, moral rights, and mask-works, API signature (ii) trademark and trade name rights and similar rights, (iii) trade secret rights, (iv) patents, designs, algorithms and other industrial property rights, (v) all other intellectual and industrial property rights, whether arising by operation of law, contract, license, or otherwise, and (vi) all registrations, initial applications, renewals, extensions, continuations, divisions or reissues hereof now or hereafter in force (including any rights in any of the foregoing).

"Instruction" shall mean any such request, direction or instruction intimated to the Bank from time to time through PPBL API by way of integration with the API Recipients’ systems.

1. API Recipient acknowledges that PPBL is the owner and/or lawful licensor of all Intellectual Property Rights associated with the PPBLAPI. PPBL does not grant any rights to or ownership of PPBLAPI to API Recipient. API Recipient further acknowledges that PPBL retains all right, title and interest in PPBL API and Documentation and in all improvements, enhancements, modifications, including all rights to patent, copyright and trade secret, whether such efforts are independent or in conjunction with the API Recipient. API Recipient agrees and confirms that PPBL has only granted a limited and restricted right to the API Recipients to use PPBL API for the business purposes detailed at un-numbered para above and that the use of the same for any other purpose is strictly prohibited without the written approval of PPBL. API Recipient declares that the API Recipient has no right, title or interest of any nature whatsoever in PPBL API except to the extent of the right to use to the API Recipient by PPBL. API Recipient understands that any act done or any claim made by API Recipient in respect of PPBL API which is in excess of or in any manner contrary to, the said license granted to us shall amount to infringement of the rights of PPBL therein, and the API Recipient irrevocably undertakes not to do any such act or make any such claim.

2. The API Recipient acknowledges and is well aware that sending information by PPBL API may not be a secure means of sending information and that the same entails the risks that Instructions sent through PPBL API may be fraudulently or mistakenly written, altered or sent or not be received in whole or in part by the intended recipient or may be read or be known to an unauthorized person in which case PPBL shall not be responsible in any manner whatsoever including but not limited to breach of confidentiality. The API Recipient declares and confirms that the API Recipient has for its own convenience and after being fully aware of and having duly considered the risks involved (which risks and consequences shall be borne fully by the API Recipient having availed of the PPBL API services) has agreed to avail of the PPBL’s API.

3. PPBL may (but shall not be obliged to) act as aforesaid without inquiry as to the authenticity of any Instruction and may treat the same as fully authorised by and binding on the API Recipient. The Instructions shall, upon receipt by PPBL conclusively constitute, irrespective of whether or not it is in fact initiated or transmitted by the API Recipient, the API Recipient 's mandate to PPBL to act or omit to act in accordance with the Instructions and PPBL shall be entitled to rely on the veracity thereof without any further inquiry notwithstanding that such Instruction may have been authorised or transmitted in error or fraudulently or may otherwise not have been authorised by or on behalf of the API Recipient or may have been altered, misunderstood or distorted in any manner in the course of communication provided that PPBL in good faith, believed the Instruction to be genuine at the time it was acted upon.

4. Notwithstanding anything contained herein or elsewhere, PPBL shall not be bound to act in accordance with the whole or any part of the Instructions and may in its sole discretion and exclusive determination, and without being required to give any notice or assign reason, decline or omit to act pursuant to any Instruction, or defer acting in accordance with any Instruction, and the same shall be at the API Recipient's risk and PPBL shall not be liable for the consequences of any such refusal or omission to act or deferment of action. The API Recipient confirms that the API Recipient shall not hold PPBL responsible or liable for any loss on any grounds whatsoever incurred by the API Recipient pursuant to PPBL not being able to act on the basis of an Instruction transmitted by PPBL API for any reason whatsoever.

5. API Recipient understands and agrees that the API Recipient shall be liable for the payment of all the Fees in relation to the PPBL API Services. PPBL shall be entitled to directly debit the Fees from the API Recipients’ bank account on a monthly basis. The API Recipient shall be liable to pay such interest at the rate as deemed fit by PPBL on the outstanding and/pending Fees due to any delay or default on the part of the API Recipient. PPBL reserves the right to revise the Fees in relation to PPBL API Services subject to prior written notice to the API Recipient. PPBL shall be also entitled to recover the Fees in accordance with PPBL’s General terms and conditions.

6. API Recipient shall not assign, delegate, reproduce, lease, transfer or disclose, in whole or in part, and/or sub-delegate its rights or obligations in relation to the PPBL API Services to any third party in any manner whatsoever without the prior written approval of PPBL.

7. PPBL shall endeavor to provide prior intimation of the Planned Downtime to the API Recipient.

8. API Recipient understands and agrees that the API Recipient may be required to enter or execute separate agreements as PPBL may require which shall govern the additional terms and conditions governing the API Recipient’s use of PPBL API for any specific purpose.

9. PPBL shall make the PPBL API and Documentation available to the API Recipient so that API Recipient may use for the limited business purposes. PPBL may at any time, in its sole discretion, update, modify, delete, change, replace or discontinue the PPBL API or Documentation, or API Recipient’s access to the PPBL API or continue to use the PPBL API Services, at any time at its sole discretion. API Recipient agrees that any modification, change or deletion made by PPBL to the PPBL API or these terms shall be binding on the API Recipient, in the event of the API Recipient continuing to using the PPBL API.

10. API Recipient shall not modify, hide, side-step or deactivate the PPBL API and/or PPBL API Services in any manner whatsoever and/or disrupt, hinder, restrict or unfavorably effect the access to or use of the PPBL API and/or PPBL API Services by PPBL or any third parties and/or shall not allow any unauthorized person/entity to access the PPBL API and/or PPBL API Services unless expressly authorized otherwise in any separate agreement executed between PPBL and the API Recipient from time to time, and/or shall not infringe, misuse, or claim ownership of Intellectual Property Rights lawfully licensed or owned by PPBL and/or shall not transmit any viruses, malicious codes, harmful codes, through the PPBL API integration or the API Recipient’s access to or use of the PPBL API and/or PPBL API Services and/or shall not use the PPBL API and/or PPBL Services for any unlawful/unethical/inappropriate/unauthorised purposes.

11. API Recipient shall not alter, change, disassemble, decompile, reverse engineer, copy the PPBL API (in whole or in part) and/or not sell, rent, lend or part with the PPBL API to any third party for profit or otherwise.

12. The API Recipient accepts and acknowledges that the PPBL API and the Documentation are being provided by PPBL on "as is" basis and that to the maximum extent as permitted by law, PPBL expressly disclaims all and any kind of warranties, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, security, reliability, timeliness, availability or performance of PPBL API and PPBL API Services. PPBL shall not be liable to the API Recipient for any PPBL API Defects and/or Planned Downtime or unplanned downtime.

13. The API Recipient acknowledges that post such release of any new and/or updated and/or revised versions of PPBL API, the API Recipient shall forthwith install the same at their end and ensure usage of such new and/or updated and/or revised versions only. The API Recipient further acknowledges any continued usage of the outdated or old versions of the PPBL API shall be at the risk and liability of API Recipient alone.

14. API Recipient hereby agree that in case of processing of Instruction or request, PPBL reserves the right to recover from the API Recipient, any such excess amounts that may have been credited to the API Recipient due to operational or technical issues at PPBL’s / API Recipient’s end.

15. The API Recipient shall ensure that prior to and no later than at the time of accessing and/or using the PPBL API and/or PPBL API Services shall implement all the necessary cyber security measures in place to protect the transactional, personal sensitive data, customer and/or any information belonging to PPBL, PPBL’s customers, PPBL’s business partners and/or PPBL’s service providers, which are provided, accessed, processed or transmitted through the PPBL API and/or PPBL API Services and stored with PPBL and/or with the API Recipient.

16. The API Recipient agrees to report every cyber security incident arising out of cyber security breach to PPBL in the format as indicated by PPBL and duly signed by the API Recipients’ authorized signatory or concerned senior officials of rank not below than head of department, within two (2) to six (6) hours of occurrence of such cyber security breach.

17. The API Recipient shall protect, defend, indemnify and hold harmless PPBL, its employees, officers, directors, agents or representatives from and against any and all liabilities, damages, fines, penalties and costs (including legal costs and disbursements) arising from or relating to breach of these terms and/or breach of any applicable laws/regulations.

18. In no event shall PPBL be responsible to the API Recipient for any loss or demand whether indirect, incidental, and consequential or otherwise, that may arise out of the use of the PPBL API including, but not limited to, loss of profits, loss of data, lost revenue or costs of procurement of backup or alternative services.

19. API Recipient hereby acknowledges and understands that all the credentials such as API signature, password, secret keys and IDs are confidential and are to be used by API Recipient only and API Recipient shall not share these credentials to any third party for any reason. In case of compromise of secret keys, the API Recipient shall forthwith inform PPBL of the same so that necessary action can be taken by PPBL accordingly. The API Recipient is required to place a request for issuance of fresh secret keys.

20. API Recipient hereby agrees that in the event of the API Recipient does not avail of the maker-checker functionality of the API Banking, then the API Recipient agrees and understands that there may be additional risks and consequences involved in the processing of the transactions and/or provision of the PPBL API Services. API Recipient hereby acknowledges that the said risks have already been informed and explained by PPBL to the API Recipient. API Recipient understands that in such scenario, it is critical for the API Recipient to build the requisite safeguards / controls at its end .

21. API Recipient hereby undertakes to perform status check at exponential intervals. The status updates shall be at the sole discretion of PPBL.

22. API Recipient hereby understands that PPBL shall be entitled to suspend the performance of PPBL API Services in the event of the same giving rise to security risks or puts the continuity of PPBL’s business operations at risk as soon as such event occurs or as soon as it becomes aware of it and for as long as such event persists.

23. PPBL shall also perform the status check of any pending request at exponential intervals as per the API Recipient.

24. PPBL shall also endeavor to build the appropriate retries in case of the API failures.

25. API Recipient shall implement the PPBL APIs as per PPBL guidelines and also as per the product specifications as provided by PPBL and API Recipient shall not share these credentials of such API with anyone.

26. PPBL shall regenerate the fresh secret keys to API Recipient in case of expiry and/or compromise of the secret keys and the earlier secret keys so provided by PPBL shall be blacklisted by the API Recipient immediately.

27. The API Recipient agrees and accepts that PPBL shall at its sole discretion be entitled to restrict and/or suspend the API Recipient’s access to PPBL API and/or PPBL API Services and/or disable the PPBL API without any prior notice thereof to the API Recipient and without liability for such suspension or termination, upon: (i) information or belief that the API Recipient has committed breach of these terms and as required by any applicable law or regulation. Notwithstanding this, PPBL reserves the right to terminate this arrangement with or without cause upon thirty (30) days prior written notice to the API Recipient. In the event of such termination becoming effective, the API Recipient understands that all usage of PPBL API pursuant to this arrangement shall be forthwith discontinued or stopped and all the PPBL API and the related information stored or in the custody of the API Recipient shall be returned immediately with a confirmation from the API Recipient to this effect issued in writing to PPBL. However, any such termination shall not affect anything done or any rights or liability accrued or incurred prior to the termination of this arrangement.

PART-B

API Provider API terms and conditions

These terms shall apply to any instruction and/or request received by the Bank from time to time for operation of the said Account/s including but not limited to the payment of monies and/or updation of such payments there-from or otherwise to the debit or credit of the said Account/s and/or during the course of providing the banking products and /or services so offered by the Bank and/or by its partners and/or received by the Customer on account of the banker-customer relationship with the Bank and/or received from any business partner through API integration in the course of any business partnership collaborative arrangement and/or received from a service provider / vendor through API integration so arising out of a service provider arrangement in order to facilitate the provision of the banking products and/or services. These terms shall apply to the APIs which are provided by or exposed by the service providers and/or vendors and/or business partners and/or customers of PPBL (“API Providers”) to PPBL or in the course of facilitating the provision of banking products and/or services through an Application Programming Interface provided or exposed by or granted access by API Providers to PPBL (“API Provider’s API”).

Definitions:

“API Provider API Services" shall mean the provision of data/information and/or processing of transaction(s) and/or rendering of service(s) and/or function(s) accessible through or performed by API Provider’s API in accordance with these terms and/or any other agreement executed between PPBL and the API Provider from time to time.

“Fees” shall mean any charges/fees as charged by PPBL from the API Provider including the one-time charges that is payable for the integration of the API Provider’s API with the PPBL systems and/or charges in relation to operationalizing the various banking products/services being provided via API Provider’s API to PPBL as specified PPBL’s website or any charges for updation modification or customization of API Provider’s API and/or any changes as mutually agreed from time to time between PPBL and API Provider.

“Customization” shall mean any modification, development, enhancements and/or any change in relation to API Providers API as may be requested and desired by PPBL as per its business and/or operations requirement.

“Documentation” shall mean the documentation, specifications, written instructions or explanatory material or information, data, drawings, specifications, documentation, software listings, source or object code related to the installation, operation, use and maintenance of the API provider’s API and any subsequent versions that PPBL may receive from and/or share with the API Provider.

“Planned Downtime” shall mean the scheduled and planned maintenance and/or downtime of API Provider’s API and/or any disaster recovery drill activity for any banking products/services/payment channels undertaken by PPBL.

“API Provider’s API Defect” shall mean the failure of the API Provider’s API to perform in all material respects and/or non-functioning of the of the API Provider’s API (s) so integrated with any API(s) of PPBL in accordance with its specifications so provided by from time to time.

“Intellectual Property Rights” means all tangible and intangible and now known or hereafter existing (i) rights associated with works of authorship, including but not limited to copyrights, moral rights, and mask-works, API signature (ii) trademark and trade name rights and similar rights, (iii) trade secret rights, (iv) patents, designs, algorithms and other industrial property rights, (v) all other intellectual and industrial property rights, whether arising by operation of law, contract, license, or otherwise, and (vi) all registrations, initial applications, renewals, extensions, continuations, divisions or reissues hereof now or hereafter in force (including any rights in any of the foregoing).

"Instruction" shall mean any such request, direction or instruction intimated to the Bank from time to time through API Provider’s API by way of integration with PPBL’s systems or may be intimated through Bank from time to time through PPBL’s systems by way of integration with API Provider’s API.

1. PPBL acknowledges that API Provider is the owner and/or lawful licensor of all Intellectual Property Rights associated with the API Provider’s API. API Provider does not grant any rights to or ownership of API Provider’s API to PPBL. PPBL further acknowledges that API Provider retains all right, title and interest in API Provider’s API and Documentation and in all improvements, enhancements, modifications, including all rights to patent, copyright and trade secret, except where API Provider’s API has been developed and implemented as per the inputs or any specification given by PPBL or where such efforts are independent or in conjunction with PPBL as the API Provider’s API has been developed or implemented as per inputs of PPBL. .

2. The API Provider acknowledges and is well aware that sending information API Provider’s API may not be a secure means of sending information and that the same entails the risks that Instructions sent through API Provider’s API may be fraudulently or mistakenly written, altered or sent or not be received in whole or in part by the intended recipient or may be read or be known to an unauthorized person in which case PPBL shall not be responsible in any manner whatsoever including but not limited to breach of confidentiality. The API Provider declares and confirms that API Provider has for its own convenience and after being fully aware of and having duly considered the risks involved (which risks and consequences shall be borne fully by API Provider providing the API Provider’s API) has agreed to provide the API Provider’s API.

3. PPBL may (but shall not be obliged to) act as aforesaid without inquiry as to the authenticity of any Instruction and may treat the same as fully authorised by and binding on the API Provider. The Instructions shall, upon receipt by PPBL conclusively constitute, irrespective of whether or not it is in fact initiated or transmitted by the API Provider, the API Provider’s mandate to PPBL to act or omit to act in accordance with the Instructions and PPBL shall be entitled to rely on the veracity thereof without any further inquiry notwithstanding that such Instruction may have been authorised or transmitted in error or fraudulently or may otherwise not have been authorised by or on behalf of the API Provider or may have been altered, misunderstood or distorted in any manner in the course of communication provided that PPBL in good faith, believed the Instruction to be genuine at the time it was acted upon.

4. Notwithstanding anything contained herein or elsewhere, PPBL shall not be bound to act in accordance with the whole or any part of the Instructions and may in its sole discretion and exclusive determination, and without being required to give any notice or assign reason, decline or omit to act pursuant to any Instruction, or defer acting in accordance with any Instruction, and the same shall be at the API Provider’s risk and PPBL shall not be liable for the consequences of any such refusal or omission to act or deferment of action. The API Provider confirms that the API Provider shall not hold PPBL responsible or liable for any loss on any grounds whatsoever incurred by the API Provider pursuant to PPBL not being able to act on the basis of an Instruction transmitted by API Provider’s API for any reason whatsoever.

5. API Provider understands and agrees that the API Provider shall be liable for the payment of all the Fees in relation to the API Provider Services. PPBL shall be entitled to directly debit the Fees from the API Provider’s bank account on a monthly basis. The API Provider shall be liable to pay such interest at the rate as deemed fit by PPBL on the outstanding and/pending Fees due to any delay or default on the part of the API Provider. PPBL reserves the right to revise the Fees in relation to API Provider Services subject to prior written notice to the API Provider. PPBL shall be also entitled to recover the Fees in accordance with PPBL’s General terms and conditions.

6. API Provider shall not assign, delegate, reproduce, lease, transfer or disclose, in whole or in part, and/or sub-delegate its rights or obligations in relation to the API Provider API Services to any third party in any manner whatsoever without the prior written approval of PPBL.

7. API Provider shall endeavor to provide prior intimation of the Planned Downtime to the PPBL.

8. API Provider understands and agrees that the API Provider may be required to enter or execute separate agreements as PPBL may require which shall govern the additional terms and conditions governing the API Provider’s provision of API Provider’s API for any specific purpose.

9. API Provider can modify/upgrade the API Provider’s API and/or API Provider API Services in case it identifies any security enhancement/performance improvement that needs to be done on the API. However, API Provider shall not modify, hide, side-step or deactivate the API Provider’s API and/or API Provider API Services in any manner whatsoever that disrupt, hinder, restrict or unfavorably effect the access to or use of the API Provider API Services and/or API Provider’s API by PPBL. API Provider shall not transmit any viruses, malicious codes, harmful codes, through the API Provider’s API integration or API Provider’s provision of API Provider’s API.

10. API Provider may at any time request PPBL to update, modify, delete, change, replace or discontinue and any customization the API Provider’s API or Documentation, well acceptance of such request can be made at the sole discretion of PPBL.

11. PPBL shall not be liable to the API Provider for any API Provider’s API Defects and/or Planned Downtime or unplanned downtime.

12. The API Provider warrants that the API Provider’s API materially confirm to requirements stipulated by PPBL for provision of facilitating the provision of banking products and/or services.

13. The API Provider acknowledges that the API Provider shall forthwith furnish to PPBL the new and/or updated and/or revised versions of API Provider’s API for PPBL to install the same at their end and ensure usage of such new and/or updated and/or revised versions. The API Provider further acknowledges any failure to or delay to furnish the new and/or updated and/or revised versions of API Provider’s API shall be at the risk and liability of API Provider alone.

14. The API Provider shall ensure that prior to and no later than at the time of providing the API Provider API to PPBL, the API Provider shall implement all the necessary cyber security measures in place to protect the transactional, personal sensitive data, customer and/or any information belonging to PPBL, PPBL’s customers, PPBL’s business partners and/or PPBL’s service providers, which are provided, accessed, processed or transmitted through the API Provider API/API Provider API Services and stored with PPBL and/or with the API Provider.

15. The API Provider agrees to report every cyber security incident arising out of cyber security breach to PPBL in the format as indicated by PPBL and duly signed by the API Provider’s authorized signatory or concerned senior officials of rank not below than head of department, within two (2) to six (6) hours of occurrence of such cyber security breach.

16. The API Provider shall protect, defend, indemnify and hold harmless PPBL, its employees, officers, directors, agents or representatives from and against any and all liabilities, damages, fines, penalties and costs (including legal costs and disbursements) arising from or relating to breach of these terms and/or breach of any applicable laws/regulations.

17. In no event shall PPBL be responsible to the API Provider for any loss or demand whether indirect, incidental, and consequential or otherwise, that may arise out of the use of the API Provider API including, but not limited to, loss of profits, loss of data, lost revenue or costs of procurement of backup or alternative services.

18. API Provider hereby acknowledges and understands that all the credentials such as API signature, password, secret keys and IDs are confidential and are to be used by PPBL only and API Provider shall not share these credentials to any third party for any reason. In case of compromise of secret keys, the API Provider shall forthwith inform PPBL of the same so that necessary action can be taken by PPBL accordingly. The API Provider is required to provide and issue a fresh secret keys if requested by PPBL. .

19. API Provider hereby understands that PPBL shall be entitled to suspend the performance of API Provider API Services in the event of the same giving rise to security risks or puts the continuity of PPBL’s business operations at risk as soon as such event occurs or as soon as it becomes aware of it and for as long as such event persists. In addition, PPBL shall entitled to suspend the performance of API Provider API Services, where there is some technical or security issues in API Provider’s API by giving notice to rectify such issues within the given time period.

20. PPBL shall also endeavor to build the appropriate retries in case of the API failures.

21. API Provider shall implement the API Provider’s API as per PPBL guidelines.

22. API Provider shall regenerate the fresh secret keys to PPBL in case of expiry and/or compromise of the secret keys and the earlier provided secret keys shall be blacklisted by the API Provider immediately.

23. The API Provider agrees and accepts that PPBL shall at its sole discretion be entitled to discontinue the usage of the API Provider’s API or terminate the API Provider’s API without any prior notice thereof to the API Provider and without liability for such discontinuance or termination, upon: (i) information or belief that the API Provider has committed breach of these terms and as required by any applicable law or regulation. Notwithstanding this, PPBL reserves the right to terminate this arrangement with or without cause upon thirty (30) days prior written notice to the API Provider. In the event of such termination becoming effective, the API Provider understands that all provision of API Provider API Services pursuant to this arrangement shall be forthwith discontinued or stopped and all the API Provider API and the related information stored or in the custody of the API Provider shall be returned immediately with a confirmation from the API Provider to this effect issued in writing to PPBL. However, any such termination shall not affect anything done or any rights or liability accrued or incurred prior to the termination of this arrangement. API Provider agrees and accepts that PPBL shall have right to retain the data after the termination subject to legal and/or regulatory requirements.

PART-C

Test API terms and conditions.

The API Recipient hereby agrees and understand that the following terms pertaining to the Application Program Interface (“API”) as displayed below shall be applicable in respect of the API facility availed by the API Recipient and the same shall be read in conjunction with the Paytm Payment Bank Limited’s (“PPBL”) General Terms and Conditions and API Terms and Conditions as set out above.

1. Representations and Warranties

For availing the API’s the API Recipient hereby represents and warrants that:

  1. (i) all information provided by the API Recipient to PPBL is true, correct and complete in all respects;
  2. (ii) API Recipient shall update PPBL by email or other method(s) as may be designated by PPBL in regard to any changes in the information provided by the API Recipient to PPBL;
  3. (iii) testing of API’s does not violate any law or any PPBL rules, regulations and guidelines to the extent applicable, or do not breach or violate terms of any other agreement executed between third party and the API recipient.

2. Terms and Conditions governing the API’s;

  • API Recipient understands and agrees that the use of API’s on PPBL staging environment is only for the purpose of integration testing and the test account will be created for API Recipient for the limited purpose of testing. Fund transfers cannot be executed in actual when using APIs on PPBL test/staging environment.
  • API Recipient understand and acknowledge that the complete functionality of the API’s shall be provided only post API Recipient’s confirmation to avail the API services of PPBL and after PPBL’s agreement to provide API Recipient the same.
  • API Recipient shall notify PPBL immediately of any unauthorized use of API or any other breach of security.
  • Verification and Authentication. API Recipient understands and agrees that PPBL may require API Recipient to submit certain information/documents, both public and non-public, during the enrollment process for the purpose of considering API Recipient’s eligibility for a test API , and to authenticate API Recipient’s identity . PPBL reserves the right to approve, decline, suspend or terminate access to API at any time in its sole discretion for reasons including but not limited to non-adherence to PPBL policies or due to non-payment of the charges/fees.
  • Costs and Expenses. API Recipient is solely responsible for all costs and expenses related to the API Recipient’s use of the API and the documentation at the integration as well as post integration stage as applicable. In any event, PPBL will not reimburse API Recipient for any costs or expenses or losses or liabilities that might be incurred by API Recipient due to integration/ usage of the said API’s. API Recipient shall at all times keep PPBL indemnified against any claims or suits or threat of suit that may arise or accrue due to API Recipient’s usage of the API’s provided by PPBL.
  • Subject to and conditioned upon API Recipient’s compliance with the terms and conditions, PPBL grants API Recipient a personal, nonexclusive, non-sub licensable, non-transferable, revocable, solely in the territory, during the term of this Agreement, to: (i) integrate and test Applications within the test environment using the test data, provided that the test APIs are not modified and interoperability with the PPBL services is maintained in accordance with the applicable documentation; (ii) use the same for API Recipient’s own personal, non-commercial use for testing purposes only and shall move to the production environment only after completing the testing phase and execution of all onboarding formalities mandated by PPBL.
  • API Recipient shall not alter or remove any copyright, trademark, trade name or other proprietary notices, symbols, logos or labels appearing on or in the documentation and shall in no manner attempt to otherwise use or exploit the documentation for any purpose other than as expressly permitted API Recipient shall not assign the API’s issued to it to any third party and shall not in any manner distribute or disclose any of the documentation, in whole or in part, to any third party and shall not use the documentation or any associated data or content in any manner or for any purpose that violates any Law or any right of any person, including but not limited to any Intellectual Property Rights or rights of privacy.
  • API Recipient shall not distribute or otherwise provide all or any portion of the documentation outside of the territory or otherwise use or export any documentation in violation of applicable laws or regulations and shall not decompile, reverse engineer, disassemble, rent, lease, loan, distribute, or create derivative works from the documentation or any portion thereof.
  • PPBL has no obligation to provide support, maintenance, updates, upgrades, modifications or new releases of any documentations at the time of integration of API or thereafter.
  • PPBL does not claim any warranty any uptime for the API’s or that any content/data/material/documentation provided shall be uninterrupted or free from errors or that any identified defect will be immediately corrected. Further, no warranty is given that the API’s or any data/content/material/documentation are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros. API recipient acknowledge that the API provided is on "as is", "where is", "with all faults" basis.
  • PPBL may impose such charges/fees as deemed fit and necessary for integration of the API’s, which shall be payable by API Recipient as may be communicated by PPBL.
  • API Recipient shall not use the API’s through automated means such as scripts/BOTs/crawlers, etc. and shall in no manner attempt to circumvent any security measures or technical limitations.
  • API Recipient understands and agrees that PPBL shall have all rights as per the PPBL internal policies and applicable Laws to initiate such appropriate action against API Recipient for violation of any of the terms and conditions of PPBL.
  • API Recipient agrees that: (i) API Recipient is responsible for use of the test environment and API Recipient’s use and handling of all test data, whether provided by PPBL or submitted by API Recipient as well as any data generated or derived from that data; (ii) PPBL has no obligation to maintain such test data as may be provided from time to time on its servers and reserves the right to delete from its systems all such data on regular intervals without notice; (iii) only simulated test data may be submitted (e.g., real account numbers, names, addresses, and other personal information may not be used for testing purposes, and may not be submitted or uploaded on or through a developer account); (iv) load testing of API or PPBL Services is not permitted; (v) PPBL has no obligation to monitor or validate any information submitted ; and (vi) API Recipient agrees to provide PPBL with reasonable cooperation and assistance as may be required to launch and manage API Recipient’s participation in any capabilities or APIs hereunder, including assigning a project manager for the duration.
  • API Recipient hereby understands and agrees that any person using the API documents and keys shall be presumed to have accepted API banking T&Cs and the T&C’s shall by implication be applicable on all such persons.
  • API Recipient hereby agrees understands that post the period communicated at the time of sharing of the API documentation the API’s so provided to the API Recipient shall be revoked/blocked and the API Recipient shall not be able to access or use the same. The API Recipient agrees and understands and undertakes that the API documentation shall be destroyed or returned to PPBL after such expiry of the term for usage of the API.
  • API Recipient shall not use the documentation or any associated data or content, or extract, scrape or otherwise deconstruct any of the documentation or any associated data or content, for the purpose of using individual data elements (e.g., geocodes), combining data elements (e.g., routes or paths), compiling, enhancing, verifying, supplementing, or otherwise modifying databases, lists, or directories of any kind, including, but not limited to, marketing purposes, location databases, mailing lists, contact lists, marketing lists, geographical directories, or any other compilation or collation of information which is sold, rented, published, distributed or in any manner supplied to a third party.
  • API Recipient hereby agrees and acknowledges that PPBL reserves the right and sole discretion to provide the API credentials or at any point of time. PPBL reserves sole discretion may revoke/recall/block access of the API’s provided to the API Recipient without any prior intimation of the same, if the API Recipient is found in violation of the terms and conditions contained herein and/or of the PPBL’s internal policies.

Net-Banking

The Customer hereby agrees and understands that the following terms pertaining to Net-banking services and Net-banking panel (collectively referred to as “Net-banking Services”) shall be read in conjunction with the Paytm Payment Bank Limited’s (“PPBL”) Current/Nodal Account (“Account”), terms and conditions/relevant substantive documentation (“Account Terms and Conditions”) and API Banking terms and conditions and VAN terms and conditions. In the event of any conflict and contradiction in the terms and conditions contained below and the Account Terms and Conditions the later shall prevail. By accessing and/or using the Net-Banking Services, the Customer hereby acknowledges and accepts these terms & conditions as mentioned hereinbelow;

1. Customer acknowledges that the Net-banking Services offered by PPBL provides access to Account information, products and other services such as balance enquiry, transaction details of the Account, statement of Account, transfer of funds, bill payment and such other services as PPBL may decide to provide from time to time through the Net-banking panel. PPBL at its sole discretion may also make additions/ deletions/modifications to the Net-Banking Services being offered through the Net-Banking panel.

2. Customer understands that it shall be provided default access to the Net-banking panel on opening of the Account with PPBL and PPBL may from time to time provide such services, offerings or such other enhancements as may be developed by PPBL from time to time. The Customer can access the Net-banking panel via the link shared through the medium of email/sms by PPBL after the successful onboarding of the Customer and the Customer shall be required to log in with his Paytm password and login credentials and set a passcode of 4 digits which shall be used for performing such actions like viewing statement etc. and/or undertaking transactions through the Net-banking panel.

3. The Customer shall at all times keep the log in credentials, password and passcode safe and secure at all times and shall not disclose the same to any other person. The passcode set by the Customer can be changed from the Net-banking panel itself.

4. The Customer shall not use or permit to use Net-banking Service for any illegal, fraudulent, dishonest or improper purposes and shall inform PPBL promptly in case of any fraudulent or illegal or unauthorized access to the Net-banking panel.

5. The Customer agrees and acknowledges that PPBL shall in no way be held responsible or liable if the Customer incurs any loss as a result of compromise of User-id and password by the Customer itself or due to data theft or due to any malware, virus or social engineering attack or cyber-attack resulting in hacking and/or compromise of the systems of the Customer or the Customer has failed to follow the Net-banking Service instructions as notified by PPBL from time to time. Customer agrees to keep PPBL indemnified at all times and hold harmless in the event of occurrence of the above mentioned scenarios.

6. The Customer acknowledges that if any third party gains any unauthorized access to the Net-banking Services, the Customer will be responsible and shall at all times keep PPBL indemnified against any liability, costs or damages arising out of claims or suits by such third parties based upon or relating to such access and use.

7. The Customer must:

  • Keep the User-id and Login Password and Passcode absolutely confidential and not reveal the same to any third party;
  • Change the password and passcode from time to time ; and
  • Commit the log-in credentials and passcode to memory and not record them in a written or electronic form.

8. Customer accepts and acknowledges that he will be responsible for providing the correct account number / other particulars of the beneficiary for the fund transfer request and/or relevant information for processing of financial/non-financial transactions. In no case, PPBL will be held liable for any erroneous transactions incurred arising out of or relating to the Customer entering wrong/incorrect/incomplete account number, information of the beneficiary and/or any other particulars that are factually incorrect/inaccurate/incomplete. Also, in no case, PPBL will be held liable for any erroneous transactions incurred arising out of or relating to the Customer entering any incomplete or undecipherable or unreadable or erroneous inputs keyed in by the Customer. In case of any wrongful or erroneous transfer the Customer shall follow the procedure prescribed by PPBL from time to time and shall at all times keep PPBL indemnified against any loss, suit or threat of suit.

9. PPBL shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond the reasonable control of PPBL.

10. Customer acknowledges that there might be delays or non-availability of certain Net-banking Services on the Net-banking panel due to any scheduled or unscheduled downtime in the systems of PPBL. Customer shall be duly informed about any scheduled downtime or updates that might lead to the Net-banking Services being hampered via email/sms.

11. Customer acknowledges that PPBL may impose the limits for carrying out various kinds of funds transfer or any other services through the Net-banking Services from time to time and may be updated on https://www.paytmbank.com/ratesCharges. For instance, PPBL may impose transaction restrictions upon the Customer and the Customer hereby undertakes to be bound by such limits imposed and shall strictly comply with them.

12. The Customer shall maintain secrecy of all confidential information and shall ensure that the same is not disclosed to any person voluntarily, accidentally or by mistake. Customer agrees and acknowledges that any loss, damage or liability caused or suffered due to disclosure confidential nature shall be borne by the Customer solely. PPBL shall not be liable for any unauthorized transaction(s) occurring through the use of Net-Banking Services which can be attributed to the fraudulent, dishonest or negligent conduct of the Customer or any other third party or otherwise.

13. The Customer undertakes to inform PPBL promptly in case of any fraudulent or wrongful activity that might have happened through the Net-banking panel due to any unauthorized access to the panel. The Customer shall refrain from accessing the Net-banking panel from public locations/systems/infrastructure like browsing centers etc. which are susceptible for hacking of passwords and other misuse. In any such case, the Customer will be solely responsible for any liability, costs and damages arising out of such hacking or misuse.

14. Customer acknowledges that the instructions given via the Net-banking panel shall be effective only when such instruction are in accordance with the prescribed format as provided on the Net-banking panel. PPBL shall have no obligation to verify the authenticity of any transaction/instruction received from the Customer through the Net-banking panel. While PPBL shall endeavor to carry out the instructions promptly, it shall not be responsible for any delay in carrying on the instructions due to any reason whatsoever, including due to failure of operational systems or any requirement of law.

15. The Customer acknowledges that the Net-banking Services and all such products and services offered via the Net-banking panel are the proprietary property of PPBL and/or lawfully licensed/distributed under the relevant third party arrangements and shall in no manner violate the related IPR of PPBL and/or third party financial product providers during the usage of the Net-banking services. Customer acknowledges that the permission given by PPBL to access the Net-banking Services will not convey any proprietary or ownership rights in the app and/or panel and the Customer shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying Net-banking Services or the Net-banking panel to create any derivative product/software/copies of the software based on the same.

16. The Customer agrees and acknowledges that the Net-banking Services being provided by PPBL may not be uninterrupted or error free or free from any virus or other malicious destructive or corrupting code, program or macro. The Customer also understands and acknowledges that there may be downtime, network congestion, outages, scheduled maintenance, or such other events beyond the reasonable control of PBBL and PPBL shall not be responsible for the same. PPBL hereby specifically disclaims any representations, endorsements, guaranties, or warranties, express or implied, including, but not limited to, the implied warranty of sale-ability or fitness for a particular purpose and non-infringement of intellectual property rights.

17. The Customer acknowledges that PPBL reserves the right to recall or block the Net-banking services of the Customer if the Customer is found in violation of the terms and conditions. PPBL reserves the right to block or not process transactions/Account/panel/Services if it suspects fraud in the Account as a precautionary measure and shall inform the Customer about the same.

18. The Customer undertakes to inform PPBL from time to time in case of change in details, termination, resignation etc. of the authorized representatives and provide such necessary and appropriate details and/or documents in relation to the authorized representatives to PPBL promptly so as to enable PPBL to block/revoke/modify the access to Net-banking Services of such authorized representative. Customer shall keep PPBL indemnified at all times against any actions undertaken by the authorized representative till the time the details are not updated in the systems of PPBL.

Employee Management Panel

The Customer hereby agrees and understands that the following terms pertaining to Employee Management Panel (“Panel”) housed in the Net-banking panel provided by Paytm Payment Bank Limited’s (“PPBL”) shall be read in conjunction with the Net-Banking terms and conditions (“Bank Terms”).

By accessing and/or using the Panel, the Customer hereby acknowledges that the Customer has read, understood and agrees to these terms & conditions as mentioned herein below. The Customer hereby acknowledges that PPBL is providing a banking solution to the Customer at the Customer’s request for purposes in relation to the salary account (“account”) acceptance arrangement including but not limited to viewing and allowing linking or de-linking of the accounts opened for the Customer’s employees and to download such data files from the Panel. Customer for the terms and conditions contained herein shall mean and include such entity/corporate/organization who has entered into a salary account arrangement with PPBL.

1. Customer acknowledges that the access to the Panel shall be provided by PPBL to the Customer’s authorized personnel communicated from time to time and subject to completion of the formalities as stipulated by PPBL from time to time including but not limited to execution of such agreement and/or letter of intent between PPBL and the Customer pertaining to salary account acceptance arrangement and/or submission of all relevant documents/corporate authorizations.

2. Customer acknowledges that only the persons added as authorized persons can access the Panel with their log-in credentials and password and the access to the Panel shall be provided subject to fulfillment of the formalities as required by PPBL from time to time and provision of information like name, phone number and account number of the PPBL account holder.

3. Customer acknowledges that PPBL may levy fees/charges on the Customer towards the Panel so being provided by PPBL.

4. Customer hereby understands and agrees that the Panel so being provided by PPBL may not be uninterrupted or error free or free from any virus or other malicious destructive or corrupting code, program or macro. The Customer also understands and acknowledges that there may be downtime, network congestion, outages, scheduled maintenance, or such other events beyond the reasonable control of PBBL and PPBL shall not be responsible for the same. PPBL hereby specifically disclaims any representations, endorsements, guaranties, or warranties, express or implied, including, but not limited to, the implied warranty of sale-ability or fitness for a particular purpose and non-infringement of intellectual property rights.

5. Customer hereby agrees that any usage of the Panel shall be at the sole risk of the Customer and the Customer shall not share the log-in password and id credentials with any third party and shall at all times keep the same safe and shall report to PPBL in case of any loss or theft.

6. Customer undertakes to inform PPBL promptly in case the authorized person leaves the organization for initiation of appropriate action by PPBL. Customer shall not hold PPBL liable for any misuse by its persons of the Panel and shall keep PPBL indemnified at all times against any claims, suits, threat of suit, notices losses or actions due to usage of the Panel by Customers personnel.

7. Customer shall ensure that all the authorized persons having access to the Panel abide by the terms and conditions entailed herein.

8. Customer acknowledges that PPBL reserves the right to revoke or block access to the Panel or undertake such appropriate action if the Customer is found in violation of the terms and conditions governing the same or in case of any violation of the applicable laws and/or any negligence, misconduct and/or fraud by the authorized person(s).Customer acknowledges that any mismatch in the account numbers, amounts and names of the beneficiaries is it’s sole liability and PPBL will not be responsible for any mismatch between the details given in Panel and details filled by the authorized person(s).

9. Customer shall promptly share all such information as may be required by PPBL from time to time in the manner as requested by PPBL.

Privacy Policy

For the Privacy Policy, please click here

Disclaimer: "In the event of any conflict between the terms and conditions of the PPBL in English language listed at  https://www.paytmbank.com/Terms&Conditions  and the translated version of the terms and conditions in concerned local language updated on PPBL website, the English version shall prevail.”

नियम व शर्तें

  • सामान्य नियम व शर्तें
    • शर्तें
  • वॉलेट
    • अर्ध बंद वॉलेट नियम एवं शर्तें
    • सब वॉलेट
    • पेटीएम संपर्क रहित वॉलेट कार्ड
    • गिफ्ट वाउचर के नियम और शर्तें
    • वॉलेट में स्वचालित रूप से पैसे जोड़ना
    • वर्चुअल पेटीएम वॉलेट कार्ड
    • पेटीएम वॉलेट कार्ड्स/पेटीएम ट्रांजिट वॉलेट कार्ड/पेटीएम टैप कार्ड (ट्रांजिट उपयोग का मामला)
    • यूपीआई का वॉलेट
  • बचत खाता
    • बचत खाता संचालन की शर्तें
  • प्रत्यक्ष लाभ अंतरण
  • डेबिट कार्ड
    • रुपे कार्ड से संबंधित अतिरिक्त शर्तें
  • एनईएफटी और आरटीजीएस
  • आईएमपीएस
  • यूपीआई
  • यूपीआई Number
  • यूपीआई लाइट
  • यूपीआई पर रूपे क्रेडिट कार्ड
  • फास्टटैग जारी करना
  • चेक
  • चालू खाता
    • चालू खाता संचालन की शर्तें
    • फिक्स्ड डिपाजिट की शर्तें (व्यक्तियों के लिए लागू)
    • ऑन-डिमांड फिक्स्ड डिपॉजिट (एकल प्रोपराइटरों के लिए)
    • सावधि जमा की शर्तें साझेदार बैंक से साझा की गई
    • साझेदार बैंक में सृजित चालू खाता की शर्तें (एकमात्र प्रोप्राइटर और गैर-व्यक्ति के लिए लागू)
  • आवर्ती भुगतान
  • स्वचालित टॉप अप
  • AePS
  • एपीआई बैंकिंग
    • भाग - A
    • भाग - B
    • भाग - C
  • नेट-बैंकिंग
    • कर्मचारी प्रबंधन पैनल
  • गोपनीयता नीति

सामान्य नियम व शर्तें

  • इस दस्तावेज में उन नियमों और शर्तों (“शर्तों”) के बारे में बताया गया है जो मौजूदा या पीपीबीएल के साथ भविष्य में किसी भी समय अनुरक्षित किए जा सकने वाले किसी भी प्रकार के सभी खातों (चालू/बचत/वॉलेट या पीपीबीएल द्वारा समय-समय पर शुरू किए गए किसी भी अन्य उत्पाद और खाते पर दी गई सभी लागू सुविधाएँ और सेवाएँ) पर लागू होंगे। “मैं”, “मुझे”, “मेरा”, “उसे”, “उसका”, “आप” और “ग्राहक” शब्द ऐसे व्यक्ति(यों) को संदर्भित करते हैं जो खाता खोलते हैं और इसमें एकवचन और बहुवचन दोनों ही शामिल होंगे। पुल्लिंग के लिए संदर्भ में स्त्रीलिंग और तीसरे लिंग के लोग भी शामिल होंगे। इन शर्तों को कॉर्पोरेट, साझीदार फर्म इत्यादि जैसे व्यक्तियों या निकायों/गैर-व्यक्तियों द्वारा स्वीकार किए जा सकते हैं तथा इस दस्तावेज के भीतर निहित शर्तों के अनुसार उपयोग किए जाने के बावजूद नियंत्रित करने की आवश्यकता होती है।
  • नीचे दिए गए खाते के संबंध में नियम और शर्तें आपके द्वारा पहले से ही स्वीकृत एसएसओआईडी के नियमों और शर्तों के संयोजन में आप पर लागू हैं तथा आप इन शर्तों को मानने के लिए बाध्य हैं, जिसे आपने पहले ही स्वीकार कर लिया है। एसएसओआईडी की प्रत्येक नियम और शर्त आप पर या इस प्लेटफॉर्म पर आपकी किसी भी गतिविधि पर लागू और बाध्यकारी है, भले ही इस तरह के नियम या शर्त नीचे विशेष रूप से पुन: प्रस्तुत न की गई हो। नीचे उल्लिखित शब्दों ‘समझौता' या ‘T&C’ में नीचे दिए गए खाते से संबंधित नियम और शर्तें, एसएसओआईडी की नियम और शर्तें तथा सेवाओं या प्लेटफॉर्म से संबंधित अन्य सेवा विशिष्ट नियम और शर्तें शामिल हैं।
  • साइट या प्लेटफॉर्म/नेटवर्क के लिए पंजीकरण करके या इसका उपयोग करके या ऐप डाउनलोड करके, आप इन शर्तों से बाध्य होने के लिए सहमत हैं और पीपीबीएल द्वारा प्रस्तावित विभिन्न उत्पाद/सेवाएँ इन नियमों और शर्तों के अनुसार संचालित होंगे।
  • यदि आप इन शर्तों को स्वीकार नहीं करते हैं, तो कृपया साइट या प्लेटफॉर्म/नेटवर्क या ऐप का उपयोग न करें।
  • “बैंक” या “पीपीबीएल” पेटीएम पेमेंट्स बैंक लिमिटेड (इसके उत्तराधिकारी और संपत्ति-भागी सहित) को संदर्भित करता है, जो कंपनी अधिनियम 2013 के तहत भारत में निगमित एक बैंकिंग कंपनी है और इसका पंजीकृत कार्यालय 136, फर्स्ट फ्लोर, देविका टॉवर, नेहरू प्लेस, नई दिल्ली - 110019 में है।
  • इन शर्तों को एक स्वचालित दस्तावेज के रूप में पढ़ा जा सकता है या अन्य ऐसे दस्तावेज़ों के साथ पढ़ा जा सकता है जो किसी विशेष खाते/सेवा/स्थिति/परिस्थिति/लेनदेन पर लागू हो सकते हैं। ग्राहक स्वीकार करता है और सहमत है कि पीपीबीएल समय-समय व्यक्तिगत तौर पर शर्तों (शुल्क सहित) को जोड़, परिवर्तित या संशोधित करता है और ऐसे परिवर्तनों की सूचना ग्राहक को दे दी जाएगी। यह शर्तें पीपीबीएल की शाखाओं और पीपीबीएल की वेबसाइट/ऐप पर उपलब्ध होंगी। पीपीबीएल सामान्य प्रकार के नोटिस प्रकाशित कर सकता है जो ग्राहकों के लिए इसकी वेबसाइट या इसके नोटिस बोर्ड या ग्राहक के ईमेल पते पर या पीपीबीएल द्वारा तय किए गए किसी अन्य रूप में उपलब्ध हैं। इस तरह की सूचनाओं का प्रभाव वैसा ही होगा जैसा कि प्रत्येक ग्राहक को व्यक्तिगत रूप से भेजी जाने वाली सूचना का होता है। ग्राहक को सूचना जारी होने के बाद 30 दिनों की अवधि दी जाएगी, जिसके भीतर ग्राहक को खाता बंद करने या सेवाओं का लाभ उठाने से बंद का अधिकार होगा, जिसके विफल हो जाने पर सूचना में उल्लिखित तिथि से परिवर्तन को स्वीकार किया हुआ समझा जाएगा। ग्राहक इस बात से सहमत है कि खाता खोलना और उसे बरकरार रखना तथा सेवाएँ उपलब्ध कराना भारतीय रिज़र्व बैंक द्वारा समय-समय पर शुरू या संशोधित किए गए नियमों और विनियमों के अधीन है। ऐसी स्थिति में कि इन शर्तों के किसी भी प्रावधान से लागू कानून का उल्लंघन होता है या यदि किसी भी कारण से सक्षम न्यायाधिकार की अदालत इन शर्तों या इसके किसी भाग के किसी भी प्रावधान को अस्वीकार्य मानती है, तो उस प्रावधान को अधिकतम स्वीकार्य सीमा तक ही लागू किया जाएगा ताकि इन शर्तों के उद्देश्य और इस शर्तों के अंश का प्रभाव पूर्ण से लागू और प्रभावी रहेंगे। ग्राहक स्वयं को नवीनतम जानकारी से अवगत रखने के लिए जिम्मेदार होगा और पीपीबीएल की वेबसाइट पर नियमों और शर्तों, समय-समय पर भेजी गई और / या अपलोड की सूचनाओं, संचारों की नियमित रूप से जांच करेगा।
  • किसी भी कानून, अध्यादेश या अन्य कानून के संदर्भ में सभी विनियम और अन्य साधन तथा लागू होने से समय से सभी समेकन, संशोधन, पुनः लागू करने या प्रतिस्थापन शामिल हैं। सभी हैडिंग, बोल्ड टाइपिंग और इटैलिक (यदि कोई हो) केवल संदर्भ की सुविधा के लिए डाले गए हैं और इन शर्तों के अर्थ या व्याख्या को सीमित या प्रभावित नहीं करते हैं।

शर्तें:

  1. 1. ग्राहक को नीचे नियत किए गए पीपीबीएल के नियम एवं शर्तों एवं उन के संबंध में समय - समय पर पीपीबीएल की वेबसाइट / मोबाइल बैंकिंग एप्लिकेशन ( "एप्प") के माध्यम से संचार किए गए या उपलब्ध कराए गए परिवर्तनों का पालन करना होगा। ग्राहक सहमत है कि खाते को खोलना और उसका रख रखाव करना और / या इस प्रकार पीपीबीएल द्वारा प्रस्तुत किए जाने वाले बैंकिंग उत्पादों और / या सेवाओं का लाभ उठाना भारतीय रिजर्व बैंक ("आरबीआई") या भारत के राष्ट्रीय भुगतान निगम ( "एनपीसीआई") या किसी अन्य नियामक या वैधानिक प्राधिकरण द्वारा स्थापित किए गए और समय - समय पर संशोधित किए गए नियम और विनियमनों के अधीन है। ग्राहक एतद्द्वारा सहमत है और समझता है कि खाता खोलने और रख रखाव करने और / या इस प्रकार पीपीबीएल द्वारा प्रदान किए जाने वाले बैंकिंग उत्पादों और / या सेवाओं का लाभ उठाने के लिए ग्राहक के आवेदन को स्वीकार या अस्वीकार करने का पीपीबीएल को पूर्ण विवेकाधिकार है और यह कि इस संबंध में पीपीबीएल का निर्णय अंतिम होगा। इसके अतिरिक्त ग्राहक इससे सहमति व्यक्त करता है कि इस प्रकार पीपीबीएल द्वारा प्रस्तुत किए जाने वाले खाते और / या बैंकिंग उत्पादों और / या सेवाओं को उपलब्ध कराना और / या रखरखाव और / या संचालन, पीपीबीएल की विभिन्न नीतियों और / या प्रक्रियाओं और / या मानकों द्वारा शासित किया जाएगा और यह कि इस संबंध में पीपीबीएल का निर्णय अंतिम होगा। ग्राहक पीपीबीएल द्वारा समय - समय पर संचारित सभी आवश्यक दस्तावेजों / प्रपत्रों का निष्पादन करेगाऔर / या सभी जानकारी प्रस्तुत करेगा और / या सभी आवश्यकता का अनुपालन करेगा।
  2. 2. आपके द्वारा प्रस्तावित इन शर्तों में से किसी का भी संशोधन तब तक प्रभावी नहीं होगा जब तक कि इसे संशोधन पत्र के माध्यम से लिखने के लिए कम नहीं किया जाएगा और इसके अधिकृत हस्ताक्षरी के माध्यम से नहीं स्वीकारा जाएगा। इस खंड के अंतर्गत किए गए संशोधनों को शर्तों का एक भाग माना जाएगा और किसी भी विरोधाभास की स्थिति में, संशोधन प्रपत्र प्रबल होगा। इसमें निहित शर्तें आरबीआई द्वारा समय-समय पर जारी अधिसूचना/दिशानिर्देशों के अधीन होंगी।
  3. 3. ग्राहक इस बात से सहमत हैं कि खाता आधारित संबंध सहित किसी भी संबंध में प्रवेश करने से पहले, पीपीबीएल आरबीआई द्वारा जारी दिशा-निर्देशों के अनुसार नो योर कस्टमर (“केवाईसी”) के अंतर्गत यथोचित कार्य को कार्यान्वित करेंगे। ग्राहक आवश्यक दस्तावेज या प्रमाण जैसेकि पहचान, पता, फोटोग्राफ और केवाईसी, एंटी मनी लॉन्ड्रिंग (“एएमएल”) और अन्य वैधानिक/विनियामक आवश्यकताओं को पूरा करने के लिए ऐसी कोई जानकारी सबमिट करेगा। इसके अलावा, खाता खोलने के बाद, मौजूदा नियामक दिशानिर्देशों के अनुपालन में, ग्राहक उपरोक्त दस्तावेजों को आवधिक अंतराल पर फिर से जमा करने के लिए सहमत होते हैं, जैसा कि पीपीबीएल द्वारा आवश्यक हो सकता है। पीपीबीएल आपके द्वारा लागू कानून, विनियमन या दिशानिर्देश के किसी भी उल्लंघन के लिए जिम्मेदार या उत्तरदायी नहीं होगा। आप एतद्द्वारा घोषणा करते हैं कि आपका नाम कभी भी आतंकवादी व्यक्तियों/संगठनों की समेकित सूची में नहीं दिखाई देगा, जिसे समय-समय पर वैधानिक, नियामक और सरकारी अधिकारियों द्वारा परिचालित किया जाता है।
  4. 4. ग्राहक इस बात से सहमत हैं कि पीपीबीएल अपने विवेक से बिजनेस फैसिलिटेटर्स (इसके बाद “बीएफ” के रूप में संदर्भित) और बिजनेस कॉरेस्पोंडेंट्स (इसके बाद “बीसी” के रूप में संदर्भित) को बैंकिंग और वित्तीय सेवाओं के विस्तार के लिए संलग्न कर सकता है ताकि अधिक से अधिक वित्तीय समावेशन सुनिश्चित किया जा सके और बैंकिंग क्षेत्र के पहुँच को बढ़ाया जा सके। हालांकि, पीपीबीएल ऐसे बीसी और बीएफ के कृत्यों और चूक के लिए जिम्मेदार होगा।
  5. 5. ग्राहक इस बात से सहमत है कि सामान्य परिस्थितियों में पीपीबीएल के पास उसे 30 दिनों का नोटिस देने पर किसी भी समय खाता बंद करने का अधिकार है।
  6. 6. ग्राहक इस बात से सहमत है कि पीपीबीएल सूचना देकर किसी भी समय पूर्ण या आंशिक रूप से किसी विशेष खाते में दी गई सेवाओं/सुविधाओं को संशोधित कर सकता है और/या उसे अन्य उत्पादों/सेवाओं/सुविधाओं को बदलने का विकल्प प्रदान कर सकता है।
  7. 7. खाता स्थिति में कोई परिवर्तन या पते का परिवर्तन या मोबाइल नंबर में परिवर्तन के बारे में ग्राहक द्वारा पीपीबीएल को तुरंत सूचित किया जाएगा, जिसमें असफल रहने पर संचार / डिलिवरेबल / लेन-देने संबंधी संदेशों की किसी भी अप्राप्ति या पीपीबीएल के रिकॉर्ड में दर्ज पुराने पते / मोबाइल नंबर पर दिए जाने के लिए ग्राहक जिम्मेदार होगा। ग्राहक इससे सहमत है और समझता है कि अमान्य मोबाइल नंबर के मामले में इलेक्ट्रॉनिक लेनदेन सेवाओं/ ग्राहक की मोबाइल एप्लिकेशन तक पहुंच को प्रतिबंधित किया जा सकता है।
  8. 7A. ग्राहक इस बात से सहमत है कि पीपीबीएल द्वारा प्रदान किए जाने वाले विभिन्न बैंकिंग उत्पादों और सेवाओं का लाभ उठाने के लिए ग्राहक को पीपीबीएल द्वारा समय-समय पर निर्धारित प्रक्रिया के अनुसार अपना रजिस्टर्ड मोबाइल नंबर प्रदान करना आवश्यक है। ग्राहक द्वारा प्रदान किए गए विवरण में कोई भी परिवर्तन, जैसे अकाउंट की स्थिति, पते में परिवर्तन या मोबाइल नंबर में परिवर्तन की सूचना तुरंत ग्राहक द्वारा पीपीबीएल को दी जाएगी।
  9. 8. ग्राहक समझता है और स्वीकार करता है कि अपने पंजीकृत फोन नंबर में किसी भी परिवर्तन और / या अपने पंजीकृत फोन नंबर को निष्क्रिय किए जाने के मामले में वह तुरंत पीपीबीएल को सूचित करेगा और पीपीबीएल के रिकॉर्ड में विधिवत रूप से परिवर्तित करवाएगा। ग्राहक की ओर से पीपीबीएल को सूचित करने में किसी देरी या विफलता, जिससे उनके खाते के विवरण / क्रेडेंशियल्स तक अनधिकृत पहुँच उपयोग और / या उनका उपयोग हुआ हाे, के मामले में किसी भी दावे, मुकदमे, मुकदमे की धमकी, नोटिस आदि के विरुद्ध ग्राहक पूरी तरह से उत्तरदायी होगा और पीपीबीएल को सुरक्षित रखेगा।
  10. 9. पीपीबीएल, धन की अपर्याप्तता के कारण ग्राहक के निर्देशों का पीपीबीएल द्वारा गैर-अनुपालन से उत्पन्न होने वाले किसी भी परिणाम के लिए उत्तरदायी नहीं होगा।
  11. 10. तकनीकी खराबी/त्रुटि या दूरसंचार नेटवर्क में किसी विफलता या पीपीबीएल के नियंत्रण से परे किसी भी नेटवर्क या हार्डवेयर सिस्टम में किसी भी तरह की सेवाओं/सुविधाओं के विघटन या गैर उपलब्धता के कारण पीपीबीएल किसी भी तरह के नुकसान, क्षति (प्रत्यक्ष या अप्रत्यक्ष) के लिए उत्तरदायी नहीं होगा।
  12. 11. पीपीबीएल द्वारा नाबालिगों के लिए खोले जाने वाले खाते की स्थिति में, यह खाता नाबालिग के नाम से ही खोला जाएगा और ऐसे नाबालिग के अभिभावक/माता द्वारा ही सभी औपचारिकताओं को पूरा किया जायेगा जैसा कि पीपीबीएल द्वारा आवश्यक है जिसमें ऐसे नाबालिग खातों को खोलने और बरकरार रखने की सहमति शामिल है लेकिन यह इतने तक ही सीमित नहीं है। अभिभावक/माता-पिता दस्तावेजों का निष्पादन, संपादन और/या ऐसे सभी आवश्यक कार्य करेंगे जो पीपीबीएल के लिए इस संदर्भ में आवश्यक हो होंगे। इस तरह के खाते नाबालिग खाताधारक द्वारा स्व-संचालित होंगे और इसमें निहित सभी शर्तें इस तरह के नाबालिग खातों पर लागू होंगी। अभिभावक/माता-पिता पूरी तरह से और विशेष रूप से शर्तों से बाध्य होंगे तथा अभिभावक/माता-पिता इस बात से सहमत होंगे, पुष्टि करेंगे और वचन देंगे कि इस तरह के खाते में और/या ऐसे नाबालिग खातों के रखरखाव और संचालन से बनने वाले पीपीबीएल और/या किसी अन्य तृतीय पक्ष को बकाया और देय पैसों के लिए नाबालिग खाताधारक द्वारा किए गए सभी लेनदेन की देयता और जिम्मेदारी पूरी तरह से और विशिष्ट रूप से उनकी ही होगी। नाबालिग खाताधारक जब बालिग हो जायेंगे, तो पीपीबीएल द्वारा आवश्यक औपचारिकताएँ पूर्ण होने के बाद नाबालिग खाते को नियमित खाते में बदल दिया जाएगा।
  13. 12. एतदद्वारा ग्राहक को इस बात पर ध्यान देना चाहिए और इसे समझना चाहिए कि पीपीबीएल ऐप में साइन इन करने के लिए पासवर्ड और/या लेन-देन करने के लिए ग्राहक द्वारा तय किए गए पासकोड और/या समय-समय पर पीपीबीएल द्वारा सूचित किए अनुसार ग्राहक के प्रमाणीकरण की किसी अन्य प्रक्रिया के संयोजन से ग्राहक के पंजीकृत मोबाइल नंबर के सत्यापन के तरीके द्वारा ग्राहक के प्रमाणीकरण के लिए पीपबीएल ने सुरक्षा प्रक्रिया को अपनाया है। ग्राहक समझता है कि यह प्रक्रियाएँ सूचना प्रौधोगिकी अधिनियम 2000 की धारा 3 और 5 के तहत मान्यता प्राप्त नहीं हैं, जो इलेक्ट्रॉनिक रिकॉर्ड के प्रमाणीकरण की प्रक्रिया को निर्धारित करते हैं, बशर्ते कि सब्सक्राइबर इलेक्ट्रॉनिक रिकॉर्ड के प्रमाणीकरण के लिए क्रमशः अपने डिजिटल हस्ताक्षर करके और डिजिटल हस्ताक्षर को कानूनी मान्यता देने के संबंध में उसे प्रमाणित करे। एतदद्वारा ग्राहक पीपीबीएल द्वारा बताई ऊपर उल्लिखित सुरक्षा प्रक्रियाओं की पूर्ण समझ और स्वीकृति देता है और आगे इस बात से सहमत है और समझता है कि कोई भी अनाधिकृत प्रकटीकरण, पहुँच, उल्लंघन और/या इसका उपयोग करके ग्राहक के खाते की सुरक्षा को जोखिम पर रख सकता है। इसलिए ग्राहक एतदद्वारा इस बात से सहमत है और समझता है कि पीपीबीएल की ऊपर उल्लिखित प्रक्रियाओं के उपयोग से उत्पन्न होने वाले किसी भी कानूनी जोखिम से बचने के लिए, ग्राहक मोबाइल फोन/डिवाइस, ऐप, सुरक्षा प्रक्रिया से संबंधित विवरण और/या सत्यापन मानदंडों की गोपनीयता, गुप्तता, अधिकार और सुरक्षा को बनाये रखेगा, जिसमें ग्राहक द्वारा निर्धारित पंजीकृत मोबाइल नंबर, पासवर्ड और पासकोड या पीपीबीएल के अपने पूर्ण विवेक पर कोई अन्य प्रक्रिया शामिल है, लेकिन यह इतने तक ही सीमित नहीं है।
  14. 13. ग्राहक एतद्दवारा यह समझता है और सहमत है कि ग्राहक द्वारा यदि विवरण प्रस्तुत करने में असफलता और/या विलम्ब होता है, जिसका अनुपालन करना पीपीबीएल द्वारा इसकी कानूनी/वैधानिक/विनियामक दायित्वों के अनुसार आवश्यक है, तो पीपीबीएल इस कारण से ग्राहक को सूचित करके खाते को बंद कर सकता है और/या खाते पर प्रतिबंध लगा सकता है।
  15. 14. इलेक्ट्रॉनिक संचार और लेनदेन की सहमति
    • 14.1 आप इलेक्ट्रॉनिक रूप से लेन-देन करने और हमसे संचार, सूचनाएँ और जानकारी प्राप्त करने की अनुमति देते हैं, चाहे उन्हें ई-मेल या अन्य इलेक्ट्रॉनिक माध्यमों द्वारा भेजा गया हो। जब पीपीबीएल हमारे रिकॉर्ड के अनुसार आपके ई-मेल पते/मोबाइल नंबर पर इलेक्ट्रॉनिक संचार भेजता है या जब पीपीबीएल प्लेटफॉर्म पर इलेक्ट्रॉनिक संचार पोस्ट करता है, तो इलेक्ट्रॉनिक संचार आपके द्वारा प्राप्त किया हुया समझा जाएगा।
    • 14.2 पीपीबीएल कोई भी संचार/पत्र आदि को कूरियर/पंजीकृत पोस्ट/मैसेंजर/ईमेल/एसएमएस/ ऐप की अधिसूचनाओं के माध्यम से या अपने अनुसार किसी अन्य मोड के माध्यम से भेज सकता है और पीपीबीएल आपके द्वारा दिए गए पते/मोबाइल नंबर में किसी भी त्रुटि या समस्या से होने वाली किसी भी देरी के लिए जिम्मेदार नहीं होगा। यह जिम्मेदारी सिर्फ और सिर्फ ग्राहक की होगी।
  16. 15. प्रकटीकरण:
    यदि पीपीबीएल द्वारा कोई भी व्यक्तिगत जानकारी या डेटा एकत्र किया जाता है, तो इस स्थिति में इसका निपटान पीपीबीएल की गोपनीयता नीति के अनुसार किया जाएगा जो पीपीबीएल की वेबसाइट पर उपलब्ध है।
  17. 16. लेन-देन के रिकॉर्ड:
    गणना और/या घोषणापत्र त्रुटि के मामले को छोड़कर बैंक के लेन-देन के रिकॉर्ड आपके खिलाफ और बाध्यकारी होंगे।
  18. 17. यदि दो वर्षों की निरंतर अवधि तक ग्राहकों द्वारा खाते में कोई लेनदेन नहीं किया जाता है (क्रेडिट ब्याज, डेबिट ब्याज जैसे लेन-देन वाले सिस्टम को छोड़कर), तो इस खाते को आरबीआई के दिशानिर्देशों के अनुसार पीपीबीएल द्वारा 'निष्क्रिय' खाता माना जाएगा। ग्राहक इस बात से सहमत है कि इस संबंध में ग्राहक के निर्देश पर और पीपीबीएल द्वारा आवश्यक समझी गई केवाईसी की औपचारिकताओं के बाद ही खाते की स्थिति 'सक्रिय' में बदल जाएगी। ग्राहक यह समझते हैं कि जब तक खाता की स्थिति 'निष्क्रिय' नहीं होती, तब तक लेन-देन एटीएम, नेट बैंकिंग, फोन-बैंकिंग जैसे प्रत्यक्ष बैंकिंग चैनलों के माध्यम से होगी। पीपीबीएल द्वारा डेबिट कार्ड की अनुमति नहीं दी जा सकती है।
  19. 18. बैंक अपने विवेक से ग्राहकों के जोखिम और लागत पर ग्राहक से जुड़ने सुविधा उपलब्ध कराने, किसी व्यक्ति/तीसरे पक्ष के सेवा प्रदाता/एजेंट/एजेंसी की सेवा, प्रस्तावित किसी भी उत्पादों/सेवाओं के लिए/संबंध में/के अनुसार आवश्यक किसी भी चीज के लिए, ग्राहक/परिसंपत्तियों के किसी जानकारी को प्राप्त करने या सत्यापित करने और किसी भी आवश्यक या आकस्मिक कानूनी कृत्यों/कार्यों/मामलों और इससे जुड़ी हुई चीजों, जिसे पीपीबीएल उपयुक्त समझ सकता है, के लिए हकदार होगा।
  20. 19. बौध्दिक संपत्ति का अधिकार:
    • a. पीपीबीएल, इससे संबंधित सभी बौध्दिक संपत्ति अधिकारों का पूर्ण स्वामी रहेगा और इसके पास ग्राहक द्वारा प्रस्तुत आवेदन, फोटो, सूचना और दस्तावेजों को वापस नहीं करने का अधिकार होगा।
    • b. पीपीबीएल की वेबसाइट/ऐप के किसी भी हिस्से या भाग को पुन: प्रस्तुत, वितरित, पुनर्प्रकाशित, प्रदर्शित, प्रसारित, हाइपरलिंक, प्रेषित, अनुकूलित, व्युत्पन्न कार्य बनाने के लिए संशोधित या किसी अन्य रूप में किसी भी तरीके से या किसी भी साधन द्वारा व्यावसायिक रूप से शोषण किया जाता है या बैंक की पूर्व लिखित अनुमति के बिना जानकारी पुनर्प्राप्ति प्रणाली में संग्रहित नहीं कर सकता है। आप पीपीबीएल की सामग्री को केवल व्यक्तिगत, गैर-व्यावसायिक उपयोग के लिए देख, प्रिंट या इसका उपयोग कर सकते हैं, बशर्ते कि आप सामग्री को संशोधित न करें और आप सामग्री में निहित सभी कॉपीराइट सूचनाओं और अन्य स्वामित्व वाली सूचनाओं को बरकरार रखें। पीपीबीएल के ऐप/वेबसाइट में या उसके माध्यम से उपयोग और प्रदर्शित किए गए ट्रेडमार्क, सेवा चिह्न, और लोगो (“ट्रेड मार्क्स”) पीपीबीएल/अन्य (जैसा कि लागू है) के पंजीकृत या अपंजीकृत ट्रेड मार्क हैं। पीपीबीएल के ऐप/वेबसाइट में मंजूरी, निहितार्थ, विबंधन या किसी अन्य रूप में बैंक की लिखित अनुमति के बिना पीपीबीएल के ऐप/वेबसाइट में या इसके माध्यम से प्रदर्शित किसी ट्रेडमार्क का उपयोग करने के लिए किसी लाइसेंस या अधिकार में कोई अन्य अर्थ नहीं लगाया जाएगा।
    • c. पीपीबीएल या इसके लाइसेंसकर्ता को सभी अधिकार, हक और हित का स्वामित्व प्राप्त होगा, जिसमें सभी कॉपीराइट, ट्रेडमार्क, लाइसेंस, व्यापार रहस्य या अन्य मालिकाना अधिकारों (इसके बाद आईपी अधिकार), और प्लेटफॉर्म, सेवाएँ, पेटीएम वॉलेट, फूड वॉलेट या उपयोग डेटा सहित कई उत्पाद शामिल है लेकिन यह इतने तक ही सीमित नहीं है। आप व्युत्पन्न कार्यों को पुनर्निर्मित, वितरित, प्रसारित, संशोधित, सृजित, प्रदर्शित, निष्पादित या किसी अन्य रूप में प्लेटफार्म, सेवाओं या उत्पादों या किसी भी आईपी अधिकार का उपयोग करेंगे या प्रतिस्पर्धी उत्पाद का निर्माण करने के लिए प्लेटफार्म, इसके उत्पादों/सेवाओं के लिए इंजीनियर को हटाने, विघटित करने, हटाने या निकालने का प्रयास नहीं करेंगे। शब्द, ट्रेडमार्क, संकेत, डिवाइस चिह्न या शब्द चिह्न के रूप में “पेटीएम” का अनाधिकृत उपयोग पूर्णतः प्रतिबंधित है। “पेटीएम” के ब्रांड के सभी रूपों और विविधताओं में उपयोग करने के लिए सभी अधिकार स्पष्ट रूप से सुरक्षित हैं।
  21. 20. पीपीबीएल आंतरिक गुणवत्ता नियंत्रण उद्देश्यों के लिए ग्राहकों के साथ टेलीफोन पर बातचीत को रिकॉर्ड करने और किसी भी विवाद की स्थिति में एक साक्ष्य के रूप में सुरक्षित रखता है।
  22. 21. दिए गए दस्तावेजीकरण और खाता खोलने के प्रपत्र (भौतिक या डिजिटल) के बावजूद, पीपीबीएल ग्राहक के आवेदन को स्वीकार/अस्वीकार करने का अधिकार सुरक्षित रखता है। इस संबंध में पीपीबीएल का निर्णय अंतिम होगा।
  23. 22. बैंकिंग उत्पादों को इंटरनेट/मोबाइल बैंकिंग प्लेटफॉर्म या पीपीबीएल के किसी भी समान प्लेटफॉर्म के माध्यम से उपलब्ध कराया जा सकता है (ऐसा प्लेटफॉर्म जिसके माध्यम से ग्राहक खाते को एक्सेस/मॉनीटर कर सकता है) और ग्राहक को पीबीएल ऑनलाइन अनुप्रयोग को पूरा करने की सुविधा देने के लिए ऐसे प्लेटफॉर्म का उपयोग कर सकते हैं। इंटरनेट बैंकिंग या ग्राहक मोबाइल डिवाइस का उपयोग करने वाले ऐसे किसी भी अन्य प्लेटफॉर्म के हर उपयोग और संचालन को ग्राहक द्वारा स्वयं और व्यक्तिगत रूप से और भौतिक एवं मानसिक रूप से स्थिर स्थिति में पासवर्ड के किसी भी नुकसान, चोरी, हैकिंग आदि के बावजूद उपयोग और संचालित किया हुआ समझा जाना चाहिए; और कि पीपीबीएल को किसी भी समय इंटरनेट या मोबाइल बैंकिंग खाते का संचालन करने वाले व्यक्ति की पहचान की जाँच करने की आवश्यकता नहीं पड़ेगी।
  24. 23. खाते में छेड़-छाड़:
    • a. ग्राहक को मोबाइल ऐप में संपर्क करें अनुभाग के माध्यम से या हमारी मुख्य शाखा (पता - स्काईमार्क वन, शॉप नंबर 1, ग्राउंड फ्लोर, टावर-डी, प्लॉट नंबर एच - 10 बी, सेक्टर 98, नोएडा, यूपी - 201301) में जाकर/पत्र लिखकर पीपीबीएल से तुरंत संपर्क करना चाहिए, यदि उसे लगता है कि उसका खाते में छेड़-छाड़ किया गया है या कोई अन्य व्यक्ति उसका पिन या अन्य सुरक्षा जानकारी जानता है। ग्राहक हमसे cybercell@paytmbank.com या + 91 120 4621182/1187 पर संपर्क भी कर सकते हैं
    • b. ग्राहक को अपने खाते के दुरुपयोग की सूचना पुलिस को देनी चाहिए और फर्स्ट इंफॉर्मेशन रिपोर्ट ("एफआईआर") दर्ज करनी चाहिए।
    • c. ग्राहक खाते में छेड़-छाड़ के बारे में पीपीबीएल को सूचित करने और पीपीबीएल से स्वीकृति प्राप्त होने बाद वह खाते के किसी भी दुरुपयोग के लिए उत्तरदायी नहीं होगा, जब तक कि उसने ऐसा कार्य घोर लापरवाही या दुर्भावनापूर्ण इरादे से न किया हो। ग्राहक किसी भी दुरुपयोग से होने वाली उन सभी नुकसानों के लिए उत्तरदायी होगा जो उसकी सहमति या ज्ञान के साथ हुआ है।
  25. 24. पीपीबीएल द्वारा निलंबित / बंद / परिवर्तित / समाप्त करने का अधिकार: पीपीबीएल ग्राहक को अपने उत्पादों / सेवाओं को निलंबित / बंद करने और / या ग्राहक के साथ अपने बैंकर-ग्राहक संबंध को समाप्त करने, और / या ग्राहक द्वारा शुरू किए गए लेन-देनों के प्रसंस्करण से किसी भी समय, किसी भी कारण से इनकार करने या विलम्ब करने का अधिकार सुरक्षित रखता है, जिसके निम्नलिखित एवं अन्य और भी कारण हो सकते हैं -
    • i. आरबीआई द्वारा समय-समय पर जारी किए गए नियमों, विनियमों, आदेशों, निर्देशों, अधिसूचनाओं के किसी भी संदिग्ध उल्लंघन या इन नियमों में उल्लिखित नियमों और शर्तों के किसी भी उल्लंघन के लिए।
    • ii. ग्राहक द्वारा प्रदान किए गए विवरण/विवरणों, प्रलेखन या नामांकन प्रपत्र में किसी भी संदिग्ध विसंगति के लिए;
    • iii. संभावित धोखाधड़ी, तोड़फोड़, सुविचारित विनाश, मनी लॉन्ड्रिंग गतिविधियों, राष्ट्रीय सुरक्षा के लिए खतरा, किसी अन्य प्राकृतिक आपदा आदि की स्थिति का सामना करने के लिए;
    • iv. यदि यह तकनीकी विफलता, संशोधन, उन्नयन, भिन्नता, स्थानांतरण, मरम्मत, और / या किसी आपातकालीन कारणों से या किसी तकनीकी कारणों से किए जाने वाले रखरखाव के कारण हो।
    • v. यदि यह स्थलाकृतिक और भौगोलिक बाधाओं / सीमाओं के कारण संचार की किसी भी प्रकार की कमियों के कारण हो;
    • vi. यदि जिस मोबाइल कनेक्शन के साथ ग्राहक का बैंक उत्पाद / सेवा संबंधित है वह परिचालित नहीं रह जाता है या ग्राहक के कब्जे या नियंत्रण में नहीं रह पाता है।
    • vii. यदि ग्राहक पीपीबीएल के किसी भी कर्मचारी / प्रतिनिधि / एजेंट के विरुद्ध किसी भी प्रकार का अपमानजनक या आक्रामक या धमकी भरा व्यवहार करता है या उसे किसी भी तरह से डराता-धमकाता या उत्पीड़ित (चाहे मौखिक या शारीरिक या लिखित रूप में) करता है।
    • viii. यदि पीपीबीएल अपनी तर्कसंगत राय में यह मानता है कि समाप्ति / निलंबन आवश्यक है।
    • ix. यदि ग्राहक बैंक खाते का उपयोग पीपीबीएल द्वारा प्रावधानित नकारात्मक कार्य क्षेत्र में कर रहा है, जैसा कि नीचे सूचीबद्ध किया गया है: LOB
  26. 25. वारंटी:
    • 25.1. किसी भी प्रकार के निहित, व्यक्त, या वैधानिक वारंटी, जिसमें किसी विशेष उद्देश्य के लिए तृतीय पक्ष के अधिकारों, हक, व्यापारिकता, संतोषजनक गुणवत्ता या किसी विशेष उद्देश्य के लिए उपयुक्तता के गैर-उल्लंघन की शामिल हो लेकिन यह इतने तक ही सीमित नहीं है, पीपीबीएल के उत्पादों/सेवाओं के संयोजन के रूप में नहीं दी जाती है। जबकि बैंक ऐसी तकनीक को लागू कर सकता है क्योंकि यह इसके उत्पादों/सेवाओं की अनाधिकृत पहुंच को सुनिश्चित करने और रोकने के लिए उपयुक्त प्रतीत होता है, बैंक इस बात की वारंटी नहीं देता कि उत्पादों/सेवाओं या किसी भी सामग्री/डेटा को निर्बाध रूप से या त्रुटि मुक्त प्रदान किया जाएगा या कि उस पहचान किए गए दोष को तुरंत ठीक किया जाएगा। इसके अलावा, उन उत्पादों/सेवाओं या किसी डेटा/सामग्री के लिए कोई वारंटी नहीं दी जाती है, जो किसी कंप्यूटर वायरस या अन्य दुर्भावनापूर्ण, विनाशकारी या भ्रष्ट कोड, एजेंट, प्रोग्राम या मैक्रोज से मुक्त हों। बैंक ऐसे उत्पाद/ सेवाएँ “जैसा है”, “जहाँ है”, “सभी दोषों के साथ” के आधार पर प्रदान करती है।
    • 25.2. ग्राहक स्वीकार करता है कि उसने पीपीबीएल, सेवा प्रदाताओं, उपठेकेदारों या एजेंटों द्वारा किए गए किसी भी अभ्यावेदन/वारंटी पर पूरी तरह भरोसा नहीं किया है और बैंक के उत्पादों/सेवाओं का स्वतंत्र मूल्यांकन किया है। सभी विचारों, सलाह, सेवाओं, व्यापारिक वस्तुओं और सामान्य रूप से प्लेटफॉर्म से या इंटरनेट पर दी गई अन्य जानकारी की सटीकता, पूर्णता और उपयोगिता का मूल्यांकन करने की जिम्मेदारी आपकी है। पीपीबीएल के सेवा प्रदाताओं, उपठेकेदारों और एजेंटों को छोड़कर, कोई भी व्यक्ति या संस्था, जो इन शर्तों के पक्ष में नहीं है, को इन शर्तों को लागू करने का कोई भी अधिकार नहीं होगा, भले ही ऐसे व्यक्ति या संस्था की पहचान नाम से, किसी श्रेणी के सदस्य के रूप में या किसी विशेष विवरण का जवाब देने के रूप में की गई हो। संदेह से बचने के लिए, यह इन नियमों के किसी भी अनुमत असाइनी या हस्तांतरी के अधिकारों को प्रभावित नहीं करेगा।
  27. 26. हमारी ग्राहक शिकायत निवारण नीति के लिए, कृपया यहाँ क्लिक करें
  28. 27. मुआवजा:
    • 27.1 ग्राहक को सभी कार्यों, दावों, मांगों, कार्यवाहियों, नुकसान, क्षति कीमतों, शुल्कों और खर्चे, चाहे जो कुछ हो, के प्रति दोषी ठहराया जाएगा और पीपीबीएल/अन्य ग्राहक हानिरहित रहेंगे जिसे पीपीबीएल/अन्य ग्राहकों को किसी भी समय शुल्क लगाया जा सकता है, उसे संभाला जा सकता है, भुगतान करना पड़ सकता है या निम्नलिखित से उत्पन्न होने के कारण या इसके परिणामस्वरूप हो सकता है (i) इसके अंतर्गत कोई भी सेवाएँ देने या ग्राहक के भाग पर कोई भी लापरवाही/गलती/कदाचार के कारण (ii) किसी भी उत्पादों/सेवाओं से संबंधित किसी शर्तों के उल्लंघन या गैर-अनुपालन या (iii) ग्राहक द्वारा दिए गए किसी भी निर्देश पर अच्छा विश्वास लेने या कार्रवाई से इनकार करने या ग्राहक द्वारा किए अभ्यावेदनों, वारंटी और प्रतिज्ञापत्र के उल्लंघन में पीपीबीएल के किसी कारण द्वारा। ग्राहक बैंक, इसके सेवा प्रदाताओं, उपठेकेदारों और एजेंट को पूर्ण रूप से क्षतिपूर्ति देने और सभी देयताओं (निपटान की राशि सहित), नुकसान, शुल्क और खर्चे (कानूनी शुल्क और संवितरण सहित), दावे, मांग, कार्य और कार्रवाई से और इसके विरूद्ध ऊपर उल्लिखित प्रत्येक हानिरहित पक्षों को रोकने के लिए सहमत है और वचन देता है कि उसपर बैंक, इसके सेवा प्रदाता, उपठेकेदार और एजेंट बैंक के उत्पाद/सेवाओं उपयोग, दुरूपयोग या कथित उपयोग या दुरुपयोग के संबंध में किसी कारण से प्रत्यक्ष या अप्रत्यक्ष रूप से शुल्क लगाया जा सकता है, संभाला जा सकता है या भुगता जा सकता है और बैंक मांगे जाने पर इस तरह के पैसों का भुगतान करेगा।
    • 27.2 आप एतद्द्वारा स्वीकार करते हैं कि जब पीपीबीएल आपके या आपके अधिकृत प्रतिनिधि द्वारा ईमेल द्वारा या इलेक्ट्रॉनिक या डेटा ट्रांसमिशन के अन्य रूपों के माध्यम से भेजे गए किसी भी नोटिस, मांग या अन्य संचार पर कार्य करता है, तो पीपीबीएल प्राप्त निर्देश पर कार्रवाई करते हुए यदि इस प्रकार के नोटिस की मांग या अन्य संचार, अधिकृत या प्रामाणिक नोटिस, मांग या अन्य संचार नहीं होने या उस स्वरूप में नहीं होने, जिसमें आपने या आपके अधिकृत प्रतिनिधि ने भेजा या भेजने का आशय रहा है (चाहे धोखाधड़ी, विरूपण या किसी अन्य कारण से), की घटना में जिम्मेदार या उत्तरदायी नहीं होगा । आप एतद्द्वारा ईमेल या इलेक्ट्रॉनिक या डेटा संचरण के अन्य रूप के माध्यम से भेजे गए ऐसी किसी भी नोटिस, मांग या अन्य संचार के अनुसार कार्य करने के कारण पीपीबीएल को हो सकने वाले किसी भी हानि, देयता, दावा, अभियोग, अभियोग के खतरे या व्यय (कानूनी शुल्क और व्यय सहित) से या पीपीबीएल को सुरक्षित रखते तथा सुरक्षित रखे जाने के प्रति सहमति व्यक्त करते हैं। पीपीबीएल के साथ आपके बैंकिंग संबंध की समाप्ति के बाद भी यह खंड लागू रहेगा।
  29. 28. धारणाधिकार/मुआवजा देना:
    • 28.1 ग्राहक एतदद्वारा पीपीबीएल के साथ धारणाधिकार और मुआवजा देने के अस्तित्व की मंजूरी और पुष्टि करता है, जिसे पीपीबीएल ग्राहक के साथ किसी भी अन्य विशेष समझौते के तहत किसी भी पक्षपात के बिना किसी भी समय, अपने पूर्ण विवेकाधिकार और ऐसे ग्राहकों से संबंधित और पीपीबीएल के पास जमा या पीपीबीएल द्वारा ग्राहक के किसी बकाया, इन नियमों और शर्तों के अंतर्गत कोई देय शु्ल्क/बकाया सहित ओवरड्राइंग/ओवरड्राफ्ट और आउटस्टैंडिंग के लिए पैसों की उपयुक्तता के लिए ग्राहक की उपयोगिता के लिए बिना किसी सूचना के कर सकता है।
    • 28.2 इसके अतिरिक्त, ग्राहक एतदद्वारा पीपीबीएल के साथ धारणाधिकार और मुआवजा देने के अस्तित्व की भी मंजूरी और पुष्टि करता है, जिसे पीपीबीएल ग्राहक के साथ किसी भी अन्य विशेष समझौते के तहत किसी भी पक्षपात के बिना किसी भी समय, अपने पूर्ण विवेकाधिकार और ग्राहक की उपयोगिता और/या ऐसे ग्राहकों से संबंधित और पीपीबीएल के पास जमा पैसे और/या गलत या गलती से संसाधित लेन-देन के धन की पुनः प्राप्ति करने के लिए ग्राहक खाते/वॉलेट में पैसे जमा करने के तरीकों के द्वारा किसी भावी प्राप्तियों को बिना किसी सूचना के कर सकता है।
    • 28.3 पीपीबीएल ग्राहक के खाते में परिचालन को स्थिर रखने और/या बिना सूचना के साथ या बिना धारणाधिकार और मुआवजे का हकदार भी होगा, यदि पीपीबीएल इस विचार में हो और/या किसी संदिग्ध चूक और/या कृत्य को शामिल करेगा, जिसमें किसी तरह की खराबी/धोखाधड़ी/शरारत/प्रतिरूपण/फिशिंग/हैकिंग/अनाधिकृत पहुँच शामिल है, लेकिन यह इतने तक ही सीमित नहीं है, इस अवधि के लिए इसे तब तक उपयुक्त समझा जा सकता है जब तक ग्राहक से स्पष्टीकरण मांगे जाने पर इसकी संतुष्टि के लिए आवश्यक स्पष्टीकरण प्राप्त न हो और/या जब तक आश्वस्त न हो कि खाते में परिचालन को दोबारा शुरू न किया जा सके। ग्राहक पीपीबीएल द्वारा मांगी गई सभी स्पष्टीकरणों/सूचनाओं को प्रस्तुत करेगा और खाते के इस्तेमाल बंद होने के कारण और/या पीपीबीएल द्वारा धारणाधिकार और मुआवजे के उपयोग के कारण ग्राहक द्वारा उठाये गए या खर्च किए गए किसी भी नुकसान, खर्च, कीमत इत्यादि के लिए पीपीबीएल जिम्मेदार या उत्तरदायी नहीं होगा। किसी सूचना की प्राप्ति या किसी वैधानिक/नियामक/कानूनी/जाँच प्राधिकरी के उस प्रभाव के निर्देश के अनुसार ग्राहक बिना किसी सूचना के संबंधित प्राधिकारी की स्थिति में पीपीबीएल खाता(तों) के क्रेडिट की मौजूदा राशि को खाते से मुक्त करने या छोड़ने का हकदार भी होगा, भले ही वह संयुक्त रूप से या अकेले हो।
  30. 29. नुकसान और दायित्व की सीमा:
    • 29.1. इसके विपरीत, पीपीबीएल, इसके उत्तराधिकारी, एजेंट, वारिस और उनके प्रत्येक निदेशक, अधिकारी, कर्मचारी, सहयोगी, एजेंट और प्रतिनिधि किसी भी बात के बावजूद किसी भी स्थिति में ग्राहक या किसी अन्य व्यक्ति के लिए उत्तरदायी नहीं होंगे:
      • i. कोई अप्रत्यक्ष, आकस्मिक, विशेष, परिणामी, दंडात्मक या आर्थिक नुकसान, किसी भी पहुँच, पीपीबीएल के उत्पादों/सेवाओं और डेटा/सामग्री या उन तक पहुँच या उपयोग करने में असमर्थता के संबंध में या उन से उत्पन्न होने वाली खर्च या क्षति, कारण चाहे कुछ भी हो, और कार्रवाई के रूप के विपरीत (यातना या सख्त देयता सहित);
      • ii. कोई भी डाउनटाइम कीमत, राजस्व या व्यावसायिक अवसरों की क्षति, लाभ की हानि, प्रत्याशित बचत या व्यवसाय की क्षति, डेटा की क्षति, साख की क्षति या सॉफ्टवेयर सहित किसी भी उपकरण के मूल्य की क्षति; और/या
      • iii. बैंक के उत्पादों/सेवाओं के पहुँच या हमारे सिस्टम के साथ असंगतता का उपयोग करने के लिए उपयोग किए जाने वाले किसी भी कंप्यूटर या मोबाइल फोन या अन्य दूरसंचार उपकरणों के अनुचित उपयोग या खराबी के परिणामस्वरूप उत्पन्न होने वाली कोई भी हानि;
      • iv. इसके अतिरिक्त, बैंक के ऊपर किसी भी क्षति, हानि या खर्च या बैंक के उत्पादों/सेवाओं के उपयोग के माध्यम से पैसे के असफल क्रेडिट या डेबिट के लिए ब्याज का भुगतान या प्रतिपूर्ति करने के लिए कोई भी दायित्व नहीं होगा, जब तक कि यह समान रूप से जानबूझकर धोखाधड़ी या पीपीबीएल की ओर से घोर लापरवाही के लिए सीधे देय ना हो। आगे पीपीबीएल ग्राहक या किसी भी तीसरे पक्ष से होने किसी भी क्षति और ग्राहक के पंजीकरण के संबंध में, बैंक की वेबसाइट/ऐप तक पहुंच और उपयोग के लिए उत्तरदायी नहीं होगा सिवाय इसके कि ऐसी क्षति केवल और सीधे पीपीबीएल की घोर लापरवाही जानबूझकर धोखाधड़ी के कारण हुई हो।
    • 29.2. पीपीबीएल ग्राहक या किसी तीसरे पक्ष के कारण होने वाली किसी भी असुविधा, हानि, लागत, क्षति या दुर्घटना के लिए उत्तरदायी नहीं होगा:
      • a. कोई भी तीसरे पक्ष का कृत्य या चूक, जिसमें कोई उपकरण या सॉफ्टवेयर प्रदाता, कोई सेवा प्रदाता, कोई भी नेटवर्क प्रदाता (दूरसंचार प्रदाता, इंटरनेट ब्राउजर प्रदाता और इंटरनेट सेवा प्रदाता शामिल हो लेकिन इतने तक ही सीमित नहीं है) या कोई एजेंट या कोई पूर्वगामी कार्य का उपठेकेदार शामिल हो, लेकिन इतने तक ही सीमित नहीं है;
      • b. तृतीय व्यक्तियों/पक्षों द्वारा पीपीबीएल का उपयोग, चाहे ग्राहक द्वारा अधिकृत या अनाधिकृत हो;
      • c. ग्राहक द्वारा गलत मोबाइल नंबर/प्राप्तकर्ता/खाते में धन का हस्तांतरण;
      • d. ग्राहक के ऐसे मोबाइल फोन/डिवाइस, हार्डवेयर और/या उपकरण की चोरी या नुकसान, जिस पर एप्लिकेशन इंस्टॉल हों;
      • e. सिस्टम मेंटेनेंस या ऐप/वेबसाइट या किसी नेटवर्क की ब्रेकडाउन/अनुपलब्धता के कारण किसी भी लेनदेन को प्रभावित करने या पूरा करने में ग्राहक की अक्षमता;
      • f. पीपीबीएल द्वारा किसी कारण से किसी कार्य या चूक के परिणामस्वरूप ग्राहक को ऐसे किसी भी ऐप/वेबसाइट के उपयोग से वंचित किया जाना जिसमें किसी लागू नियमों और या विनियमों और किसी स्थानीय या विदेशी नियामक निकाय, सरकारी एजेंसी, वैधानिक बोर्ड, मंत्रालय या अन्य सरकारी निकाय और/या इसके अधिकारी द्वारा दिए गए किसी निर्देशों और या दिशा-निर्देश का अनुपालन शामिल हो, लेकिन यह इतने तक की सीमित नहीं है।
    • 29.3 इसके विपरीत, किसी भी स्थिति में, पीपीबीएल या उसके किसी भी निदेशक, कर्मचारी, एजेंट और/या कर्मचारी किसी भी प्रकार के नुकसान, देनदारियों, नुकसान, या उससे संबंधित कार्रवाई के कारणों के प्रति उत्तरदायी नहीं होगा: (i) यह समझौता, प्लेटफॉर्म या कोई भी संदर्भ साइट, ऐप, उत्पाद या सेवाएँ; या (ii) संदर्भ साइट, ऐप, उत्पादों या सेवाओं या किसी संदर्भ साइट का उपयोग करने में आपकी असमर्थता या अक्षमता; या (iii) पीपीबीएल के साथ कोई अन्य बातचीत; हालांकि, कारण और अनुबंध से होने वाली परेशानी, लापरवाही, वारंटी या किसी अन्य रूप में 5,000 रूपए या आरबीआई के दिशानिर्देशों के तहत उल्लिखित राशि, जो भी कम हो।
    • 29.4 आप स्वीकार करते हैं और सहमत हैं कि पीपीबीएल ने अपने उत्पादों और सेवाओं की पेशकश की है, अपनी कीमतों को निर्धारित किया है और इस समझौते में वारंटी अस्वीकरण और यहाँ दी गई देयता की सीमाओं पर निर्भर करता है, कि वारंटी अस्वीकरण और देयता की सीमाएं यहाँ दी गई हैं जो आपके और पीपीबीएल के बीच जोखिम के उपयुक्त और निष्पक्ष आवंटन को दर्शाते हैं और वारंटी अस्वीकरण और देयता की सीमाएँ आपके और पीपीबीएल के बीच सौदेबाजी का एक अनिवार्य आधार का निर्माण करती है।
    • 29.5 पीपीबीएल इन सीमाओं के बिना आपको आर्थिक रूप से उचित आधार पर सेवाएँ प्रदान करने में सक्षम नहीं होगा। यह खंड इस समझौते की समाप्ति तक रहेगा।
  31. 30. अप्रत्याशित घटना:
    • a. यदि कोई भी लेन-देन बाधित नहीं होता या पूरा नहीं हो सकता है या पीपीबीएल की ओर से किसी भी विफलता के लिए इन शर्तों के तहत इसके किसी भी दायित्वों को पूरा करने के लिए या जो विशेष रूप से इसकी सेवाओं/सुविधाओं पर लागू होता है, निष्पादन को रोका जाता है, बाधिक किया जाता है या अप्रत्याशित घटना (नीचे परिभाषित) द्वारा विलंबित होता है, तो पीपीबीएल इसके लिए जिम्मेदार नहीं होगा और ऐसी स्थिति में इसके दायित्वों को अप्रत्याशित घटना के जारी रहने तक निलंबित कर दिया जाएगा।
    • b. “अप्रत्याशित घटना” का अर्थ पीपीबीएल के उचित नियंत्रण से परे होने वाली कोई भी घटना है, जिसमें किसी भी संचार प्रणाली की अनुपलब्धता, प्रक्रियाओं या भुगतान या वितरण प्रक्रिया का उल्लंघन या इसमें किसी प्रकार की गड़बड़ी, तोड़फोड़, आग, बाढ़, विस्फोट या किसी भी प्रकार के ईश्वरीय कृत्य, नागरिक अशांति, हड़ताल या औद्योगिक कार्रवाई, दंगे, विद्रोह, युद्ध, सरकार के कार्य, कंप्यूटर हैकिंग, कंप्यूटर डेटा और भंडारण उपकरणों के लिए अनाधिकृत पहुंच, कंप्यूटर क्रैश, किसी भी दुर्भावनापूर्ण, विनाशकारी या भ्रष्ट कोड या प्रोग्राम द्वारा कंप्यूटर टर्मिनल में खराबी या सिस्टम प्रभावित होना, यांत्रिक या तकनीकी त्रुटियाँ/विफलताएँ या बिजली आपूर्ति बंद होना, दूरसंचार में त्रुटि या विफलताएँ शामिल हों, लेकिन यह इतने तक ही सीमित नहीं है।
  32. 31. शासकीय कानून और अधिकार क्षेत्र:
    • 31.1. सभी दावे, मामले और विवाद केवल नई दिल्ली के सक्षम न्यायालयों के एकमात्र और अनन्य क्षेत्राधिकार के अधीन हैं। यह नियम और शर्तें और/या पीपीबीएल द्वारा अनुरक्षित ग्राहक के खातों में संचालन और/या पीपीबीएल द्वारा प्रदान की गई सेवाओं के उपयोग को भारतीय गणराज्य के कानूनों और किसी अन्य राष्ट्र द्वारा नियंत्रित नहीं किया जाएगा। पीपीबीएल भारत के गणराज्य के अलावा किसी भी देश के कानूनों का पालन न करने के लिए किसी भी तरह की, प्रत्यक्ष या अप्रत्यक्ष रूप से कोई दायित्व स्वीकार नहीं करता है।
    • 31.2. पेटीएम वॉलेट भारतीय रिजर्व बैंक (भारतीय रिजर्व बैंक) के दिशा-निर्देश, 2009 में जारी किए गए प्रीपेड भुगतान के साधनों के निर्गमन और संचालन पर निर्भर करता है (समय-समय पर संशोधित और पूरा किया जाता है) और समय-समय पर आरबीआई द्वारा जारी निर्देशों/दिशा-निर्देशों, रिडेम्पशन, पुनर्भुगतान, उपयोग, इत्यादि के अधीन है। पीपीबीएल आपके द्वारा किसी भी लागू कानून, विनियमन या दिशानिर्देश के उल्लंघन के लिए जिम्मेदार नहीं होगा। आप एतद्द्वारा घोषणा करते हैं कि आपका नाम किसी भी समय, आतंकवादी व्यक्तियों/संगठनों की समेकित सूची में या आरबीआई या किसी सरकारी विभाग या एजेंसी द्वारा समय-समय पर गैरकानूनी गतिविधियों में लिप्त व्यक्तियों की सूची में नहीं है।
    • 31.3. पीपीबीएल के किसी भी उत्पादों/सेवाओं की सुविधाओं से संबंधित किसी भी शिकायत की स्थिति में, ग्राहक समाधान के लिए पीपीबीएल के भीतर शिकायत निवारण सेल से संपर्क कर सकता है और यदि शिकायत दर्ज करने के 30 दिनों के भीतर उन्हें संतोषजनक जवाब नहीं मिलता है, तो बैंकिंग लोकपाल योजना 2006 के तहत www.bankingombudsman.rbi.org.in पर इसका विवरण उपलब्ध है।
  33. 32. विविध:
    • 32.1 ऐसी स्थिति में कि इन शर्तों के किसी भी प्रावधान से लागू कानून का उल्लंघन होता है या यदि किसी भी कारण से सक्षम न्यायाधिकार की अदालत इन शर्तों या इसके किसी भाग के किसी भी प्रावधान को अस्वीकार्य मानती है, तो उस प्रावधान को अधिकतम स्वीकार्य सीमा तक ही लागू किया जाएगा ताकि इन शर्तों के उद्देश्य और इस शर्तों के अंश का प्रभाव पूर्ण से लागू और प्रभावी रहेंगे।
    • 32.2 इन नियमों और शर्तों या इस अनुबंध के किसी भी अधिकार या प्रावधान का उपयोग करने या लागू करने में पीपीबीएल की विफलता से इस तरह के अधिकार या प्रावधान में छूट नहीं मिलेगी।
    • 32.3 ग्राहक द्वारा शुरू किए गए सभी लेन-देन रियल-टाइम में संसाधित किए जाते हैं और ग्राहक इस बात से सहमत है और पुष्टि करता है कि पेटीएम ऐप, मोबाइल या इंटरनेट बैंकिंग के माध्यम से एक बार शुरू किए जाने के बाद उक्त लेन-देन को उलटा/रद्द नहीं किया जा सकता। पीपीबीएल को इस संबंध में उत्तरदायी नहीं ठहराया जाएगा।
  34. 33. असाइनमेंट (निर्दिष्टीकरण)
    • 33.1. यग शर्तें और यहाँ दिए गए कोई भी अधिकार, पीपीबीएल की पूर्व लिखित सहमति के बिना आपके द्वारा हस्तांतरित या आवंटित नहीं किए जा सकते हैं, जिसे पीपीबीएल के पूर्ण विवेकाधिकार में रोका जा सकता है। लेकिन इन शर्तों और यहाँ दिए गए किसी भी अधिकार को पीपीबीएल द्वारा बिना किसी प्रतिबंध के सौंपे जा सकते हैं।
    • 33.2. पीपीबीएल की गोपनीयता नीति इस प्लेटफॉर्म के उपयोग के लिए लागू होती है, और इसकी शर्तों को इस संदर्भ द्वारा इन नियमों और शर्तों का एक हिस्सा बनाया जाता है। इसके अतिरिक्त, इस प्लेटफॉर्म का उपयोग करके, आप स्वीकार करते हैं और सहमत होते हैं कि इंटरनेट प्रसारण कभी भी पूरी तरह से निजी या सुरक्षित नहीं है। आप समझते हैं कि आपके द्वारा इस प्लेटफॉर्म पर भेजे गए किसी भी संदेश या जानकारी को दूसरों द्वारा पढ़ा या बीच में रोका जा सकता है, भले ही कोई विशेष सूचना हो कि कोई विशेष ट्रांसमिशन (उदाहरण के लिए, क्रेडिट कार्ड की जानकारी) एन्क्रिप्टेड है।
  35. 34. पीपीबीएल धोखाधडी से बचाव/कमी, जोखखम प्रबधं न, गैर-काननू ी या सखं िग्ध लेन-िने , संखिग्ध कार्ड के उपयोग, ब्लकैखलस्ट/बैनखकएगएकार्डकाउपयोगहतेुग्राहकयाखकसीततृीयपक्षकेसेवाप्रिाता/भगुतानगेटवेसेवा प्रिाताओंद्वाराखकसीकायाडन्वयनकेकारण,लेन-ेिने कीखवफालता/आखंिकखवफलता/लेनिने कीराखियाखकसी भी समय राखि/माखसक राखि पर सीमा या प्रखतबधं हते ,ु या लागू काननू या कार्ड एसोखसएिन खनयमों में खकसी ग्राहक या खकसी ततृ ीय पक्ष हते ु खजम्मेिार या उत्तरिायी नहीं होगा। उपरोक्त सेवा प्रिाताओ ं द्वारा खनम्नखलखखत कारणों से ऐसीसीमाएंयाप्रखतबधं लगाएजासकतेह,ैंखजनमेंखरीिकीसख्ंयापरसीमाए/ंप्रखतबधं िाखमलह,ैंजोग्राहकोंसे भगु तान की अस्वीकृ खत सखं िग्ध िल्ु कों के पवू ड इखतहास, लेन-िने के असामान्य मौखिक मल्ू य आखि के साथ खकसी भी समय अवखध के िौरान खाते में उपलब्ध पीपीबीएल चैनलों के माध्यम से चाजड खकए जा सकते ह।ैं इसके अलावा, एक सरु क्षा उपाय के रूप म,ें ऐसा सेवा प्रिाता अपने खववेकाखधकार पर और/या ऐसा कोई जोखखम िमन उपाय जो वह करना चाहता ह,ै खकसी भी खवखिष्ट अवरुद्ध या ब्लैकखलस्ट खकए गए ग्राहक कार्ड, खातों, खवखिष्ट, आईपी पते, उपकरणों, भौगोखलक स्थानों के समहू से खकसी भी कार्ड नबं र, खाता सख्ं या, कार्ड के समहू या लेनिने को अवरुद्ध कर सकता ह।ै

वॉलेट

ये शर्तें पीपीबीएल के नियमों और सेवाओं को नियंत्रित करने वाले सामान्य नियम एवं शर्तों ("सामान्य शर्तों") और ग्राहक द्वारा पहले ही स्वीकार कर ली गईं एकल-साइन-ऑन आईडी (एसएसओआईडी) नियम एवं शर्तों के संयोजन में पढ़ीं जाएंगी और पीपीबीएल द्वारा जारी किए गए वॉलेट पर लागू होंगी जब तक कि सामान्य शर्तें यहाँ नीचे दी गई शर्तों से विरूद्ध न हों:

A. अर्ध बंद वॉलेट नियम एवं शर्तें

A.1. पात्रता

  1. 1.1 वॉलेट सेवाएँ 10 वर्ष से कम आयु के व्यक्तियों या पीपीबीएल द्वारा वॉलेट सेवाओं का लाभ उठाने या प्लेटफ़ॉर्म तक पहुँचने से पहले से निलंबित या हटाए गए किसी व्यक्ति के लिए उपलब्ध नहीं हैं।
  2. 1.2 वॉलेट केवल उन निवासी भारतीयों के लिए उपलब्ध हैं, जो 10 वर्ष की आयु प्राप्त कर चुके हैं और प्रायोजक माता-पिता / अभिभावक के संरक्षण में लागू कानून के अनुसार के साथ अनुबंध करने में सक्षम हैं।
  3. 1.3 ग्राहक एतद्द्वारा इस तथ्य को निरूपित करता और आश्वस्त करता है कि
    • a. ग्राहक को प्लेटफ़ॉर्म के माध्यम से दी जाने वाली वॉलेट सेवाओं का लाभ उठाने के माध्यम से और यहाँ समाहित और / या पीपीबीएल द्वारा समय-समय पर सूचित सभी शर्तों का पालन करने के लिए बाध्य होने के लिए इस व्यवस्था में प्रवेश करने की कानूनी और / अधिकार संबंधी क्षमता है।
    • b. ग्राहक को वॉलेट सेवाओं का लाभ उठाने या प्लेटफॉर्म का उपयोग करने से पीपीबीएल द्वारा पहले से निलंबित किया या हटाया नहीं गया है या किसी अन्य कारण से अयोग्य घोषित नहीं किया गया है।
    • c. ग्राहक एक भारतीय नागरिक, भारतीय निवासी और किसी अन्य देश का नहीं अपितु भारत का कर निवासी है और उक्त जानकारी में किसी भी बदलाव के 30 दिनों के भीतर पीपीबीएल को कोई भी नया विवरण प्रस्तुत करने के लिए सहमत है।
  4. 1.4 ग्राहक किसी व्यक्ति या संस्था को प्रतिरूपित नहीं करेगा, या अपनी पहचान, आयु या किसी भी व्यक्ति या संस्था के साथ संबद्धता को असत्य रूप से व्यक्त या किसी अन्य प्रकार से निरूपित नहीं करेगा। इन शर्तों के किसी भी उल्लंघन की स्थिति में, पीपीबीएल ग्राहक को ग्राहक को वॉलेट सेवाओं का लाभ उठाने से या प्लेटफ़ॉर्मका उपयोग करने से निलंबित करने या स्थायी रूप से रोकने का अधिकार सुरक्षित रखता है।
  5. 1.5 ग्राहक एतद्द्वारा सहमति व्यक्त करता है और समझता है कि ग्राहक पीपीबीएल के साथ केवल एक वॉलेट बनाए रखने का हकदार है। यदि ग्राहक का पीपीबीएल के साथ कोई अन्य वॉलेट है, तो वह इस संबंध में पीपीबीएल को रिपोर्ट करेगा। ग्राहक इस बात से सहमति व्यक्त करता और समझता है कि यदि यह तथ्य पीपीबीएल के ध्यान में या जानकारी में आता है या इस विषय में ग्राहक की ओर से सूचना प्राप्त होने पर पीपीबीएल ऐसे वॉलेट (कई वॉलेट) को बंद करने का अधिकार या एकमात्र विवेकाधिकार सुरक्षित रखता है। ग्राहक पीपीबीएल के साथ निरंतर वॉलेट बनाए रखने के लिए पीपीबीएल द्वारा वांछित सभी औपचारिकताओं को पूरा करने का वचन देता है।
I. परिभाषाएँ:

1.1 जब तक कि अन्यथा इंगित न किया गया हो, नीचे सूचीबद्ध शब्दों के निम्न अर्थ होंगे:

  • "शुल्क (शुल्कों)" या "सेवा शुल्क" का अर्थ ऐसे प्रभार होगा जो वॉलेट की सदस्यता लेने के लिए पीपीबीएल ग्राहक पर प्रभारित कर सकता हैं।
  • "ग्राहक" का अर्थ कोई व्यक्ति या किसी संस्था होगा, जिसमें वॉलेट का लाभ उठाने और उपयोग करने के लिए प्लेटफ़ॉर्म के साथ पंजीकृत होने वाला कोई भी व्यापारी प्रतिष्ठान शामिल है, जिसने वॉलेट और प्लेटफ़ॉर्म दोनों का समर्थन करने वाले इंटरनेट संगत उपकरण के स्वामित्व, संचालन या पहुंच के माध्यम से एसएसओआईडी शर्तों सहित इन शर्तों को स्वीकार किया है।
  • "सीएसडी" का अर्थ ग्राहक प्रश्नों और / या शिकायतों को संभालने के लिए नियत की गई पीपीबीएल की ग्राहक सेवा डेस्क होगा।
  • "नामांकन प्रपत्र" का अर्थ पीपीएलबीएल का वॉलेट नामांकन प्रपत्र होगा, जो इसमें दिए गए पूरी तरह से प्रासंगिक विवरणों के साथ भरा जाना चाहिए और ग्राहक द्वारा पंजीकरण के समय वॉलेट प्राप्त करने या वॉलेट का निरंतर उपयोग करने के लिए पीपीबीएल को प्रस्तुत किया जाना चाहिए।
  • "पूर्ण केवाईसी वॉलेट" का अर्थ है पीपीबीएल द्वारा जारी किया गया ग्राहक का वॉलेट जो केवाईसी मानदंडों का पूरी तरह से अनुपालन करता है जिन्हें इस के साथ साथ विशेष रूप से खण्ड A.2.3 (d) में वर्णित किया गया है।
  • "केवाईसी" का तात्पर्य “अपने ग्राहक को जानना” है और यह भारतीय रिजर्व बैंक द्वारा समय-समय पर जारी किए गए विभिन्न मानदंडों, नियमों, कानूनों और संविधियों को संदर्भित करता है, जिसके अंतर्गत पीपीबीएल को किसी भी प्रकार सेवाओं को वितरित करने और /या पीपीबीएल द्वारा ग्राहक को जारी किए गए वॉलेट को खोले जाने से पहले, ग्राहक से व्यक्तिगत पहचान विवरण प्राप्त करना आवश्यक होता है। पीपीबीएल द्वारा ग्राहक से “अपने ग्राहक को जानिए” (केवाईसी) दस्तावेजों की आवश्यकता पंजीकरण के समय और / या बाद की तारीख में और / या समय-समय पर वॉलेट का लाभ उठाने के लिए हो सकती है।
  • "व्यापारी प्रतिष्ठान" का अर्थ तथा इसमें शामिल घटक भौतिक व्यापारी, ऑनलाइन व्यापारी और कोई भी अन्य आउटलेट होंगे, जिन्हें पीपीबीएल ने वॉलेट का उपयोग करके भुगतान स्वीकार करने के लिए अधिकृत किया है।
  • "न्यूनतम केवाईसी वॉलेट" का अर्थ है कि प्रीपेड पेमेंट इंस्ट्रूमेंट्स जारी करने पर और जारी किए गए प्रीपेड पेमेंट इंस्ट्रूमेंट्स के संचालन पर भारतीय रिजर्व बैंक के मास्टर दिशानिर्देश के अनुच्छेद 9.1 उप-अनुच्छेद (i) के अनुसार जारी किया गया ग्राहक का वॉलेट, और इस तरह ग्राहक का नाम, वन टाइम पिन (ओटीपी) के साथ सत्यापित मोबाइल नंबर और समय-समय पर यथासंशोधित मनी-लॉन्ड्रिंग की रोकथाम नियम 2005 के नियम 2 (d) के तहत, किसी भी 'आधिकारिक रूप से वैध दस्तावेज़' की विशिष्ट पहचान संख्या के रूप में न्यूनतम ग्राहक विवरण को स्वीकार करना।
  • "न्यूनतम केवाईसी वॉलेट- केवल बैंक खाते से लोड करने के साथ" का अर्थ है कि प्रीपेड पेमेंट इंस्ट्रूमेंट्स जारी करने पर और जारी किए गए प्रीपेड पेमेंट इंस्ट्रूमेंट्स के संचालन पर भारतीय रिजर्व बैंक के मास्टर दिशानिर्देश के अनुच्छेद 9.1 उप-अनुच्छेद (i) के अनुसार जारी किया गया ग्राहक का वॉलेट, और इस तरह ग्राहक का नाम, वन टाइम पिन (ओटीपी) के साथ सत्यापित मोबाइल नंबर और समय-समय पर यथासंशोधित केवाईसी पर मास्टर दिशानिर्देश में सूचीबद्ध किसी भी 'अनिवार्य दस्तावेज़' 'आधिकारिक रूप से वैध दस्तावेज़' की विशिष्ट पहचान/ पहचान संख्या के रूप में न्यूनतम ग्राहक विवरण को स्वीकार करना।
  • "पासवर्ड" का अर्थ है वह गुप्त पासवर्ड जिसका उपयोग वॉलेट और / या मोबाइल ऐप और / या प्लेटफ़ॉर्म को सुरक्षित करने के लिए किया जाता है, जिसके बारे में जानकारी के बिना ग्राहक वॉलेट संचालनीय नहीं होगा (अर्थात ग्राहक खाते का पासवर्ड)।
  • "पीपीआई दिशानिर्देश" का अर्थ होगा भारतीय रिजर्व बैंक द्वारा प्रीपेड पेमेंट इंस्ट्रूमेंट्स जारी करने और संचालन के लिए 11 अक्टूबर 2017 और / या समय-समय पर संशोधित और पूरक के रूप में भारतीय रिजर्व बैंक द्वारा जारी मास्टर दिशानिर्देश।
  • "वॉलेट" का अर्थ है ग्राहकों को समय-समय पर जारी पीपीआई के दिशानिर्देशों के अनुसार, पीपीबीएल द्वारा या तो न्यूनतम केवाईसी वॉलेट या ‘केवल बैंक खाते से लोड करने की सुविधा के साथ न्यूनतम केवाईसी वॉलेट’ या पूर्ण केवाईसी वॉलेट, जैसा भी मामला हो, के रूप में जारी किया गया अर्ध बंद प्रीपेड भुगतान उपकरण या न्यूनतम।
  • "व्यक्ति से बैंक अंतरण" ग्राहक के वॉलेट से किसी भी बैंक खाते में धनराशि अंतरण करने की सुविधा को संदर्भित करता है।
  • "व्यक्ति-से-व्यक्ति अंतरण" का तात्पर्य ग्राहक के वॉलेट से पीपीबीएल द्वारा जारी किए गए किसी अन्य वॉलेट में या किसी बचत या चालू बैंक खाते में धनराशि अंतरित करने की सुविधा से है।
  • "आरबीआई" का अर्थ है भारतीय रिजर्व बैंक।
  • "व्यक्ति-से-व्यापारी अंतरण" ग्राहक के वॉलेट से किसी भी व्यापारी स्थानों / प्रतिष्ठानों को धन अंतरण करने की सुविधा को संदर्भित करता है, जिसमें वस्तुओं और सेवाओं की खरीद के लिए वॉलेट भुगतान स्वीकार करने हेतु आवश्यक व्यवस्थाएं हैं।
  • "एसएसओआईडी नियम एवं शर्तें" का अर्थ है, प्लेटफ़ॉर्म पर उपलब्ध नियम एवं शर्तें।
  • "लेन-देन" का अर्थ है, व्यक्ति-से-व्यक्ति अंतरण या व्यापारी प्रतिष्ठानों पर माल या सेवाओं की खरीद या पेटीएम वॉलेट में धन का अंतरण या व्यक्ति-से-बैंक अंतरण।
  • "शर्तों" का अर्थ होगा यहां नियत वॉलेट के संबंध में नियम एवं शर्तें, एसएसओआईडी नियम एवं शर्तें, और सेवा या प्लेटफ़ॉर्म के संबंध में, अन्य सेवा-विशिष्ट नियम एवं शर्तें।
  1. A.2.1. प्रलेखन (दस्तावेजीकरण)
    • a. ग्राहक समझता है और मानता है कि पीपीबीएल के सिरे पर सही और अद्यतित ग्राहक जानकारी का संग्रह, सत्यापन, लेखा परीक्षा और रखरखाव एक सतत प्रक्रिया है और पीपीबीएल सभी प्रासंगिक और प्रयोज्य केवाईसी आवश्यकताओं का अनुपालन सुनिश्चित करने के लिए किसी भी समय आवश्यक कदम उठाने का अधिकार सुरक्षित रखता है। पीपीबीएल ग्राहक द्वारा प्रदान की गई जानकारी और / या नामांकन फॉर्म और / या दस्तावेज में विसंगतियां होने पर वॉलेट सेवाओं को बंद करने या वॉलेट जारी करने के लिए आवेदनों को किसी भी समय अस्वीकार करने का अधिकार सुरक्षित रखतान है।
    • b. ग्राहक इस बात से सहमत है कि ग्राहक द्वारा पीपीबीएल को वॉलेट सेवाओं का उपयोग करने के इरादे से उपलब्ध कराई और / या पीपीबीएल को प्रदान की गई कोई भी जानकारी पीपीबीएल द्वारा एकमात्र अपने अपने विवेकाधिकार पर ऐसे किसी भी उद्देश्य के लिए उपयोग की जा सकती है जो सामान्य शर्तों के अंतर्गत निर्धारित उद्देश्य से अतिरिक्त हो और / या किसी भी लागू कानून या विनियमन से असंगत नहीं हो।
  2. A.2.2. वॉलेट की सामान्य शर्तें
    • a. ग्राहक को वॉलेट में पड़े शेष पर पीपीबीएल द्वारा कोई ब्याज देय नहीं होगा।
    • b. प्रचलित नियमों के अधीन, ग्राहक निम्नलिखित का लाभ उठा सकता है:
      • i. न्यूनतम केवाईसी वॉलेट
      • ii. न्यूनतम केवाईसी वॉलेट- केवल बैंक खाते से लोड करने के साथ
      • iii. पूर्ण केवाईसी वॉलेट
    • c. न्यूनतम केवाईसी वॉलेट: ग्राहक एतद्द्वारा सहमत है और न्यूनतम केवाईसी वॉलेट के रखरखाव और संचालन के लिए लागू निम्नलिखित नियमों और शर्तों का पालन करने और पूर्ण करने की पुष्टि करता है:
      • i. न्यूनतम केवाईसी वॉलेट पुनः लोड किए जा सकने की प्रकृति का होगा और केवल इलेक्ट्रॉनिक रूप में जारी किया जाएगा।
      • ii. किसी भी महीने के दौरान ऐसे न्यूनतम केवाईसी वॉलेट में लोड की गई राशि रु. 10,000/- से अधिक नहीं होगी और वित्तीय वर्ष के दौरान लोड की गई राशि रु. 1,00,000/- से अधिक नहीं होगी।
      • iii. ऐसे न्यूनतम केवाईसी वॉलेट में किसी भी समय बकाया राशि रु. 10,000/- से अधिक नहीं होगी।
      • iv. किसी भी महीने के दौरान ऐसे न्यूनतम केवाईसी वॉलेट से डेबिट की गई कुल राशि रु. 10,000/- से अधिक नहीं होगी।
      • v. न्यूनतम केवाईसी वॉलेट का उपयोग केवल व्यक्ति-से-व्यापारी अंतरण के लिए किया जाएगा।
      • vi. न्यूनतम केवाईसी वॉलेट से बैंक खातों और पीपीबीएल और / या किसी अन्य पीपीआई जारीकर्ता के अन्य वॉलेट के लिए धनराशि के किसी भी अंतरण की अनुमति नहीं है।
      • vii. ग्राहक इन वॉलेट को जारी करने की तारीख के दो वर्ष (चौबीस महीने) के भीतर ऐसे न्यूनतम केवाईसी वॉलेट के संबंध में पूरी केवाईसी प्रक्रिया को पूरा करेगा जिसमें विफल होने पर ऐसे न्यूनतम केवाईसी वॉलेट में पीपीबीएल द्वारा आगे कोई क्रेडिट या लोडिंग की अनुमति नहीं दी जाएगी। इसके बाद ग्राहक को केवल न्यूनतम केवाईसी वॉलेट में उपलब्ध शेष राशि का उपयोग करने की अनुमति दी जाएगी।
      • viii. ग्राहक https://www.paytmbank.com/close-account पर जाकर पीपीबीएल से अनुरोध करके किसी भी समय न्यूनतम केवाईसी वॉलेट को बंद कर सकता है और बंद होने के समय बकाया राशि, आवश्यक केवाईसी आवश्यकताओं को पूरा करने की शर्त के अधीन, ग्राहक के बैंक खाते और / या 'स्रोत पर वापस' (भुगतान स्रोत जहां से न्यूनतम केवाईसी वॉलेट लोड किया गया था) अंतरित कर दी जाएगी। ग्राहक इस बात से सहमत है और समझता है कि पीपीबीएल ग्राहक को अपना न्यूनतम केवाईसी वॉलेट बंद किए जाने के बाद धन को अंतरित करने के लिए बैंक खाते और / या 'भुगतान स्रोत पर वापस' से संबंधित प्रासंगिक जानकारी / दस्तावेजों के लिए कॉल करने का हकदार होगा।
      • ix. 24 दिसंबर, 2019 तक मौजूद सभी न्यूनतम केवाईसी वॉलेट को ग्राहक द्वारा वांछित होने पर "न्यूनतम केवाईसी वॉलेट- केवल बैंक खाते से लोड करने के साथ" में परिवर्तित किया जा सकता है।
    • d. न्यूनतम केवाईसी वॉलेट- केवल बैंक खाते से लोड करने के साथ: ग्राहक एतद्द्वारा सहमत है और ऐसे ‘न्यूनतम केवाईसी वॉलेट - केवल बैंक खाते से लोड करने के साथ’ के रखरखाव और संचालन पर लागू होने वाले निम्नलिखित नियमों और शर्तों का पालन करने और पूरा करने की पुष्टि करता है:
      • i. ये वॉलेट पुनः लोड करने की प्रकृति के होंगे और कार्ड या इलेक्ट्रॉनिक रूप में जारी किए जाएंगे। लोडिंग / पुन: लोडिंग, केवल एक बैंक खाते और / या क्रेडिट कार्ड या किसी अन्य पूर्ण केवाईसी पेटीएम वॉलेट से होगी।
      • ii. किसी भी महीने के दौरान इस तरह के वॉलेट में लोड की गई राशि रु. 10,000 से अधिक नहीं होगी और वित्तीय वर्ष के दौरान लोड की गई कुल राशि रु. 1,20,000 से अधिक नहीं होगी।
      • iii. ऐसे वॉलेट में किसी भी समय बकाया राशि रु. 10,000 रुपये से अधिक नहीं होगी।
      • iv. न्यूनतम केवाईसी वॉलेट- केवल बैंक खाते से लोड करने के साथ, केवल व्यक्ति-से-व्यापारी अंतरण के लिए उपयोग किया जाएगा।
      • v. ऐसे वॉलेट से बैंक खातों और पीपीबीएल और / या किसी अन्य पीपीआई जारीकर्ता के अन्य वॉलेट के लिए पैसे के किसी भी अंतरण की अनुमति नहीं है।
      • vi. ग्राहक किसी भी समय https://www.paytmbank.com/close-account पर जाकर इस संबंध में पीपीबीएल से अनुरोध कर उक्त वॉलेट को बंद कर सकता है और बंद होने के समय बकाया राशि को आवश्यक केवाईसी आवश्यकताओं को पूरा करने के अधीन 'बैक टू सोर्स' (भुगतान स्रोत जहां से उक्त वॉलेट लोड किया गया था) अंतरित कर दिया जाएगा। ग्राहक एतद्द्वारा सहमत है और समझता है कि पीपीबीएल वॉलेट बंद किए जाने के बाद धन को अंतरित करने के लिए 'भुगतान स्रोत पर वापसी' के लिए संबंधित जानकारी / दस्तावेजों के लिए कॉल करने का हकदार होगा।
    • e. पूर्ण केवाईसी वॉलेट:
      • i. ग्राहक को पेटीएम वॉलेट सेवा का लाभ उठाने के समय या तो मौजूदा न्यूनतम केवाईसी वॉलेट को रूपांतरित कर पूर्ण केवाईसी वॉलेट में अपग्रेड करने या ‘न्यूनतम केवाईसी वॉलेट-केवल बैंक खाते से लोड करने के साथ’ जारी किए जाने और उसके बाद पूर्ण केवाईसी वॉलेट में अपग्रेड करने या पंजीकरण या स्वयं वॉलेट सेवाओं का लाभ उठाने के समय ही, पूर्ण केवाईसी वॉलेट का विकल्प चुनना होगा।
      • ii. ग्राहक का मौजूदा न्यूनतम केवाईसी वॉलेट और ‘न्यूनतम केवाईसी वॉलेट- केवल बैंक खाते से लोड करने के साथ’ ग्राहक के द्वारा प्रासंगिक केवाईसी दस्तावेजों को जमा करने के बाद पूर्ण केवाईसी वॉलेट में अपग्रेड किया जाएगा और उसे पीपीबीएल द्वारा सत्यापित और अनुमोदित किया जाता है।
      • iii. ग्राहक इस बात से सहमत है और इस तरह के पूर्ण केवाईसी वॉलेट के रखरखाव और संचालन के लिए लागू होने वाले निम्नलिखित नियमों और शर्तों को पूरा करने के लिए सहमत है:
        • a. ग्राहक को पूर्ण केवाईसी वॉलेट केवल पूरी तरह से केवाईसी अनुपालन के बाद जारी किए जाएंगे।
        • b. पूर्ण केवाईसी वॉलेट पुनः लोड किए जाने की प्रकृति के होंगे और केवल इलेक्ट्रॉनिक रूप में जारी किए जाएंगे।
        • c. ऐसे पूर्ण केवाईसी वॉलेट में बकाया राशि किसी भी समय रु. 1,00,000 / - से अधिक नहीं होगी।
        • d. ग्राहक, प्लेटफ़ॉर्म (paytm.com पर स्थित paytm वेबसाइट और paytm.com से जुड़ी सभी संबंधित साइटों, या पेटीएम मोबाइल एप्लिकेशन या पीपीएलबी द्वारा वॉलेट के कार्य के लिए प्राधिकृत किसी भी ऐसे ही प्लेटफ़ॉर्म) पर व्यक्तियों को उनके बैंक खाते के विवरण, पीपीबीएल आदि द्वारा जारी किए गए वॉलेट के विवरण प्रदान कर 'लाभार्थी' के रूप में पंजीकृत कर सकते हैं, ताकि ऐसे लाभार्थियों को व्यक्ति-से-व्यक्ति और व्यक्ति से बैंक अंतरण किया जा सके।
        • e. ग्राहक अपनी स्व-परिभाषित लाभार्थी सीमा निर्धारित करने का हकदार होगा।
        • f. ऐसे पूर्व-पंजीकृत लाभार्थियों के मामले में, धन अंतरण की सीमा प्रति लाभार्थी रु. 1,00,000 / - प्रति माह से अधिक नहीं होगी और अन्य सभी मामलों के लिए धन अंतरण सीमाएँ रु. 10,000 / - प्रति माह तक सीमित रहेंगी।
        • g. ग्राहक किसी भी समय https://www.paytmbank.com/close-account पर जाकर पीपीबीएल से अनुरोध करके पूर्ण केवाईसी वॉलेट को बंद कर सकते हैं और बंद होने के समय बकाया राशि ग्राहक के बैंक खाते और / या 'स्रोत पर वापस' (भुगतान स्रोत जहां से पूर्ण केवाईसी वॉलेट लोड किया गया था) अंतरित कर दी जाएगी। ग्राहक इस बात से सहमत है और समझता है कि पीपीबीएल पूर्ण केवाईसी वॉलेट बंद किए जाने के बाद धन को अंतरित करने के लिए ग्राहक के बैंक खाते और / या 'भुगतान स्रोत को वापस' से संबंधित प्रासंगिक जानकारी / दस्तावेजों के लिए कॉल करने का हकदार होगा।
    • f. विविध:
      • i. ग्राहक यह ध्यान दे सकता है कि वॉलेट से नकदी की निकासी की अनुमति नहीं है। वॉलेट में किसी भी बकाया राशि का उपयोग केवल ग्राहक द्वारा प्राप्त वॉलेट के प्रकार के लिए लागू व्यापारी प्रतिष्ठानों पर सदाशयी अंतरणों और व्यक्ति-से-व्यक्ति अंतरणों या व्यक्ति-से-बैंक अंतरणों के लिए किए जाने के लिए ही किया जाना चाहिए।
      • ii. वॉलेट हस्तांतरणीय नहीं हैं।
      • iii. पीपीबीएल ग्राहक को दी जाने वाली वॉलेट सेवाओं को किसी भी समय, निम्नलिखित एवं अन्य किसी भी कारण से निलंबित / बंद करने का अधिकार सुरक्षित रखता है-
        • a. भारतीय रिजर्व बैंक द्वारा समय-समय पर जारी किए गए नियमों, विनियमों, आदेशों, निर्देशों, अधिसूचनाओं के किसी भी संदिग्ध उल्लंघन या इन शर्तों के किसी भी उल्लंघन के लिए;
        • b. ग्राहक द्वारा प्रदान किए गए विवरणों, दस्तावेज़ या नामांकन विवरणों में किसी भी संदिग्ध विसंगति के लिए;
        • c. संभावित धोखाधड़ी, तोड़फोड़, स्वेच्छाचारी विनाश, राष्ट्रीय सुरक्षा के लिए खतरा या किसी अन्य अप्रत्याशित घटना का सामना करने के लिए;
        • d. यदि यह किसी तकनीकी विफलता, संशोधन, उन्नयन, भिन्नता, स्थानांतरण, मरम्मत, और / या किसी आपात स्थिति के कारण या किसी तकनीकी कारणों से रखरखाव के कारण है;
        • e. यदि यह स्थलाकृतिक और भौगोलिक बाधाओं / सीमाओं के कारण प्रसारण संबंधी किसी भी दोष के कारण है;
        • f. यदि ग्राहक वॉलेट के साथ पंजीकृत मोबाइल नंबर चालू होना बंद हो जाता है या ग्राहक के कब्जे या नियंत्रण में नहीं है;
        • g. यदि पीपीबीएल का यह तर्कसंगत विचार है कि, किसी अन्य वैध उद्देश्य के लिए समाप्ति / निलंबन आवश्यक है।
      • iv. पीपीबीएल द्वारा वॉलेट पर परिलक्षित उपलब्ध शेष राशि पर कोई ब्याज देय नहीं होगा;
      • v. वॉलेट के विषय में कोई भी संचालन या किसी भी सुविधा की निरंतर उपलब्धता लागू कानूनों और भारत में किसी भी नियामक प्राधिकरण के किसी भी नए नियम या निर्देश के तहत किसी भी आवश्यकता के अधीन होगी।
      • vi. ऐसो वॉलेट जिसमें एक वर्ष की अवधि तक कोई वित्तीय लेनदेन नहीं होता है उन्हें ग्राहकों को नोटिस भेजने के बाद पीपीबीएल द्वारा निष्क्रिय कर दिया जाएगा। पीपीबीएल द्वारा निर्धारित प्रक्रिया के अनुसार सत्यापन और यथोचित तत्परता के बाद ही इन्हें पुन: सक्रिय किया जा सकता है।
      • vii. ग्राहक इस बात से सहमत होता है और समझता है कि पीपीबीएल एकमात्र अपने विवेकाधिकार से विभिन्न भुगतान विधियों से वॉलेट में धनराशि लोड करने और / या मर्चेंट प्रतिष्ठानों द्वारा बैंक खातों में धनराशि के अंतरण पर सीमाओं और / या शुल्कों का अधिरोपण कर सकता है जो अन्य ग्राहकों के संबंध में लागू सीमाओं और / या प्रभारों से भिन्न हो सकता है और उस जानकारी को पीपीबीएल द्वारा व्यापारी प्रतिष्ठानों को समय-समय पर सूचित किया जाएगा।
      • viii. ग्राहक इस बात से सहमत होता है कि इसमें निहित शर्तों के अन्य प्रावधानों के प्रति किसी पूर्वाग्रह के बिना, पीपीबीएल विभिन्न भुगतान विधियों से वॉलेट में पैसे के लेन-देन पर सीमा और / या शुल्क अधिरोपित करेगा और ग्राहक द्वारा लागू शुल्कों की दर को यहां https://www.paytmbank.com/ ratesCharges.html देखा जा सकता है।
      • ix. पीपीबीएल विफल / लौटाए गए / अस्वीकृत / रद्द किए गए वॉलेट लेनदेन के मामले में सभी धन वापसियों को भारतीय रिजर्व बैंक के दिशानिर्देशों के अनुसार ग्राहक के वॉलेट में प्रतिलक्षित करेगा। न्यूनतम केवाईसी वॉलेट और ‘न्यूनतम केवाईसी वॉलेट- केवल बैंक खाते से लोड करने के साथ’ के मामले में, ऐसी धन वापसियों को भारतीय रिजर्व बैंक द्वारा जारी किए गए मौजूदा दिशानिर्देशों के अनुसार, संबंधित वॉलेट पर तुरंत प्रतिलक्षित किया जाएगा। पूर्ण केवाईसी वॉलेट के मामले में, यदि ग्राहक वॉलेट में इस तरह की धन वापसियों की कुल राशि पीपीबीएल के साथ ग्राहक के रूप में रु. 1,00,000 / - (ग्राहक द्वारा पीपीबीएल के साथ रखे गए किसी भी खाते में, यदि कोई हो, में विद्यमान राशि को सम्मिलित करते हुए) की सीमा से अधिक हो जाती है तो तो ऐसे मामले में पीपीबीएल धन वापसियों की राशि को “स्रोत की ओर वापस” खाते (विफल / लौटाए गए / अस्वीकृत / रद्द किए गए वॉलेट लेनदेन को सम्पन्न करते समय ग्राहक द्वारा उपयोग किए गए खाते में) में जमा कर देगा। यदि किसी भी स्थिति में पीपीबीएल किसी भी कारण से ग्राहक के “स्रोत की ओर वापस” खाते में धनराशि वापस करने में असमर्थ होता है, तो उसके बाद धन वापसी की धनराशि ग्राहक द्वारा इस संबंध में पीपीबीएल को लिखित रूप में सूचित किए गए ग्राहक के बैंक खाते में जमा की जाएगी।
  3. A.2.3. वॉलेट शुल्क और वैधता
    • a. ग्राहक ऐसे भुगतान के लिए निर्धारित रूप और तरीके में पीपीबीएल द्वारा निर्धारित सेवा शुल्क का भुगतान करेंगे। पीपीबीएल पूर्व सूचना देकर अपने विवेक से सेवा शुल्क में परिवर्तन, संशोधन, वृद्धि या कमी कर सकता है।
    • b. ग्राहक के वॉलेट में कोई भी मूल्यमान जो किसी लेन-देन हेतु भुगतान करने के लिए उपयोग किया जाता है, वह ग्राहक के वॉलेट से स्वचालित रूप से डेबिट किया जाएगा। पीपीबीएल की जिम्मेदारी ग्राहक पेटीएम वॉलेट को डेबिट करने और उसके बाद जिस किसी व्यापारिक प्रतिष्ठान के साथ ग्राहक लेन-देन करता है उसे भुगतान करने तक सीमित है। पीपीबीएल वॉलेट का उपयोग करके खरीदा / प्राप्त किए जा सकने वाले या खरीदे / प्राप्त करने के लिए प्रस्तावित किए जा सकने वाले किसी भी सामान और / या सेवाओं की पुष्टि, प्रचार, समर्थन या प्रमाणन नहीं करता है।
    • c. वर्तमान शुल्क (जो एकमात्र हमारे विवेकाधिकार पर और उचित सूचना देने के बाद भविष्य में बदले जा सकते हैं) आपके द्वारा यहां पर https://www.paytmbank.com/ rateCharges.html देखे जा सकते हैं।
    • d. पीपीबीएल ग्राहक के अनुरोध के अनुसार संसाधित लेनदेन के लिए धन की वसूली हेतु ग्राहक के वॉलेट में किसी भी शेष राशि का विनियोजन करने और / या उपयोग करने का अधिकार सुरक्षित रखता है।
    • e. वॉलेट की समय सीमा समाप्ति और शेष राशि की जब्ती
      •   • वर्तमान में, पीपीबीएल वॉलेट की समय सीमा समाप्त नहीं करता है या पेटीएम वॉलेट में शेष राशि को जब्त नहीं करता है।
      •   • पीपीबीएल को भविष्य में वॉलेट की समय सीमा समाप्ति और शेष राशि की ज़ब्ती के लिए भारतीय रिजर्व बैंक के लागू दिशानिर्देशों के अनुसार नीति प्रस्तुत करने का अधिकार है। पीपीबीएल द्वारा भविष्य में लागू की जा सकने वाली ऐसी किसी भी नीति से संबंधित नियम एवं शर्तें उस तिथि से प्रभावी हो जाएगी, जो इन शर्तों के अंतर्गत स्पष्ट रूप से इंगित की जाएगी।
    • f. पासबुक
      • i. ग्राहक की पासबुक वॉलेट के माध्यम से किए गए सभी लेनदेन को दर्शाती है।
      • ii. वॉलेट में पिछले छह महीने के लेन-देन का विवरण दिखाने वाली पासबुक ग्राहक को मोबाइल ऐप पर उपलब्ध होगी।
  4. A.2.4. ग्राहक के दायित्व
    • a. वॉलेट की उपलब्धता सक्रिय मोबाइल फोन और इंटरनेट कनेक्शन के रखरखाव के अधीन है। वॉलेट की उपलब्धता मोबाइल फोन हैंडसेट और ऐसे अन्य एप्लिकेशन के रखरखाव के अधीन है, जिस पर सेवाएँ / प्लेटफ़ॉर्म चल सकते हैं और त्रुटिपूर्ण या दोषपूर्ण मोबाइल हैंडसेट या इंटरनेट सेवा प्रदाता किसी भी वॉलेट चैनल या एप्लिकेशन का समर्थन करने में सक्षम नहीं होने पर सेवाओं / प्लेटफ़ॉर्म की अनुपलब्धता से उत्पन्न सभी देयताओं के लिए ग्राहक पूरी तरह से जिम्मेदार है।
    • b. ग्राहक को ग्राहक वॉलेट से किसी भी लेनदेन को निष्पादित करने से पहले ग्राहक वॉलेट में पर्याप्त धन की उपलब्धता सुनिश्चित करनी चाहिए।
    • c. ग्राहक पासवर्ड की गोपनीयता, सुरक्षा और सुरक्षा के लिए पूरी तरह से जिम्मेदार होगा। ग्राहक पासवर्ड का एकमात्र स्वामी होगा और पासवर्ड के प्रकटीकरण और / या वॉलेट के अनधिकृत उपयोग से उत्पन्न परिणामों के लिए जिम्मेदार होगा। यदि पासवर्ड खो जाता है या गलत जगह रखा जाता है, तो ग्राहक तुरंत ग्राहक सेवा नंबरों पर कॉल करके पीपीबीएल को सूचित करेगा जहाँ मौजूदा पासवर्ड को अवरोधित कर दिया जाएगा और आवश्यक सत्यापन के बाद ग्राहक को एक नया पासवर्ड जारी किया जाएगा। यदि ग्राहक वॉलेट से जुड़ा मोबाइल फोन / सिम कार्ड / मोबाइल नंबर खो जाता / चोरी हो जाता / गलत जगह रखा जाता / ग्राहक नियंत्रण में नहीं रह जाता है, तो ग्राहक तुरंत पीपीबीएल को सूचित करेगा। पीपीबीएल ऐसी सूचना प्राप्त होने पर संबंधित खाते को अवरोधित (ब्लॉक) कर देगा।
    • d. ग्राहक किसी भी लेन-देन के लिए वॉलेट का उपयोग उसमें उपलब्ध उत्पादों / सेवाओं के लिए विशिष्ट व्यापारी प्रतिष्ठान के साथ करेगा।
    • e. ग्राहक पते में बदलाव के बारे में, यदि कोई हो, ग्राहक के केवाईसी दस्तावेजों के अनुसार पते के सबूत के साथ पीपीबीएल को सूचित करेगा।
    • f. ग्राहक, किसी भी लागू कानून, विनियमन, दिशानिर्देश, न्यायिक अधिदेश, पीपीबीएल नीति या सार्वजनिक नीति के विपरीत या प्रतिकूल समझे जा सकने वाले किसी भी उद्देश्य या पीपीबीएल की सद्भावना को नकारात्मक रूप से पूर्वाग्रहित या यहां पर निर्धारित की गई वॉलेट की शर्तों सहित सामान्य शर्तों का उल्लंघन कर सकने वाले किसी भी उद्देश्य के लिए वॉलेट का उपयोग नहीं करेगा।
    • g. ग्राहक स्वीकार करता है और समझता है कि वॉलेट ग्राहक के मोबाइल फोन नंबर से जुड़ा हुआ है और ग्राहक मोबाइल फोन नंबर खोने / चोरी होने / दुरुपयोग या संबंधित दूरसंचार सेवा प्रदाता द्वारा मोबाइल कनेक्शन को निष्क्रिय कर देने से उत्पन्न किसी भी देयता के लिए पूरी तरह से जिम्मेदार होगा।
    • h. वॉलेट उपलब्ध करने के लिए ग्राहक द्वारा प्रस्तुत की गई जानकारी और / या वॉलेट का उपयोग करते समय प्रस्तुत की गई जानकारी, वॉलेट के प्रावधान की सुविधा के लिए या सामान्य शर्तों और एसएसओआईडी नियमों और शर्तों सहित वॉलेट शर्तों में निर्दिष्ट उद्देश्यों इत्यादि के लिए, पीपीबीएल द्वारा पीपीबीएल के किसी भी सहयोगी या किसी भी तीसरे पक्ष के साथ साझा की जा सकती है।
    • i. ग्राहक यह सुनिश्चित करेगा कि वॉलेट सेवाओं का उपयोग विदेशी मुद्रा में लेन-देन के लिए नहीं किया गया है। वॉलेट भारत में जारी किया गया है और केवल भारत में मान्य होगा और इसका उपयोग केवल भारत में व्यापारिक प्रतिष्ठानों में किया जाएगा।
    • j. पूर्ववर्ती तथ्यों को सीमित किए बिना, ग्राहक इस बात से सहमत है कि ग्राहक प्लेटफॉर्म का उपयोग निम्नलिखित में से किसी भी कार्रवाई को करने याऐसी किसी भी जानकारी को प्रदर्शित करने, अपलोड करने, संशोधित करने, प्रकाशित करने, वितरित करने, प्रसारित करने, प्रसारित करने, अद्यतन करने या साझा करने के लिए नहीं करेगा जो कि:
      • • नितान्त हानिकारक, उत्पीड़क, निन्दाजनक, अपमानजनक, अश्लील, पोर्नोग्राफिक, पैडोफिलिक, परिवादजनक, दूसरे की निजता का हनन करने वाली, द्वेषपूर्ण या नस्लीय, जातीय रूप से आपत्तिजनक, उपेक्षित करने वाली, धन शोधन (मनी लांडरिंग) या जुए को बढ़ावा देने वाली, या अन्यथा किसी भी तरीके से गैरकानूनी है;
      • • किसी भी पेटेंट, ट्रेडमार्क, कॉपीराइट या अन्य स्वत्वाधिकारों का उल्लंघन करती है;
      • • जिसमें वायरस, दूषित फ़ाइलें, या इसी प्रकार के अन्य सॉफ़्टवेयर या प्रोग्राम हैं को बाधित करने, नष्ट करने के लिए तैयार किए गए हैं या जो किसी भी कंप्यूटर स्रोत की कार्यक्षमता को सीमित कर सकते हैं या जो किसी अन्य व्यक्ति के कंप्यूटर, इसकी वेब-साइटों, सॉफ्टवेयर या हार्डवेयर, या दूरसंचार उपकरण को क्षति पहुँचा सकते है या प्रतिकूल रूप से प्रभावित कर सकते हैं;
      • • किसी भी व्यावसायिक उद्देश्य के लिए किसी भी सामान या सेवाओं को बेचने के लिए विज्ञापन या प्रस्ताव;
      • • प्रचार सेवाओं, उत्पादों, सर्वेक्षणों, प्रतियोगिताओं, पिरामिड योजनाओं, स्पैम, अनचाहे विज्ञापन या प्रचार सामग्रियों, या श्रृंखला पत्रों की प्रकृति की है;
      • • किसी भी लेखक के संबंधों, कानूनी या अन्य उचित सूचनाओं या मालिकाना पदनाम या मूल स्रोत या सॉफ़्टवेयर या अन्य सामग्री के लेबलों की जालसाज़ी करती या हटाती है;
      • • उस समय लागू किसी भी कानून का उल्लंघन करती है;
      • • किसी अन्य ऐसे व्यक्ति से संबंधित है, जिसके प्रति ग्राहक का कोई अधिकार नहीं है;
      • • प्लेटफ़ॉर्म या अन्य पीपीबीएल वेबसाइटों, सर्वर या नेटवर्क के साथ हस्तक्षेप करती या बाधित करती है;
      • • किसी अन्य व्यक्ति का प्रतिरूपण करती है;
      • • अवयस्कों को किसी भी तरह से क्षति पहुँचाती है;
      • • इसकी वेबसाइटों के माध्यम से प्रसारित किसी भी सामग्री की उत्पत्ति को छिपाने के लिए या इसकी वेबसाइटों पर ग्राहक की उपस्थिति में हेरफेर करने के लिए हेडरों की जाली नक़ल करती है या आइडेंटिफायरों या अन्य डेटा में हेरफेर करती है;
      • • किसी भी अवैध गतिविधियों में संलग्न होती है;
      • • भारत की एकता, अखंडता, रक्षा, सुरक्षा या संप्रभुता, विदेशी राज्यों के साथ मैत्रीपूर्ण संबंध, या सार्वजनिक व्यवस्था को खतरा उत्पन्न करती है, या कोई संज्ञेय अपराध करने के लिए भड़काने का कारण बनती है, या किसी अपराध की जांच को रोकती है या किसी अन्य राष्ट्र का अपमान करती है।
    • k. ग्राहक PPBL को समय-समय पर PPBL के आवश्यक और निर्धारित प्रक्रिया के अनुसार पेटीएम वॉलेट को तीसरे पक्ष के अनुप्रयोगों से जोड़ने की अनुमति देने हेतु सहमत है। ग्राहक इस बात से सहमत है और यह समझता है कि वॉलेट को तीसरे पक्ष के आवेदन से जोड़ने हेतु तथा मर्चेंट को प्रभावी रूप से भुगतान करने के लिए उक्त तीसरे पक्ष के आवेदन पर प्रदर्शित भुगतान टैब पर क्लिक करने की आवश्यकता होगी। ग्राहक यह भी समझता है कि PPBL द्वारा समय-समय पर अनिवार्य किए गए प्रमाणीकरण के लिए ग्राहक को अतिरिक्त उपाय करने की आवश्यकता हो सकती है।
  5. A.2.5. अतिरिक्त नियम और शर्तें
    • a. जब ग्राहक पीपीएलबीएल की वॉलेट सेवा सहित किसी भी सेवा के माध्यम से व्यापारी प्रतिष्ठान से माल, सॉफ्टवेयर या कोई अन्य सेवाएं प्राप्त करता है, तो ग्राहक समझता है और सहमत होता है कि पीपीबीएल ग्राहक और व्यापारिक प्रतिष्ठान के बीच अनुबंध का पक्षकार नहीं है। पीपीबीएल अपनी वेबसाइट से जुड़े किसी भी विज्ञापनदाता या व्यापारी का समर्थन नहीं करता है। इसके अलावा, ग्राहक द्वारा उपयोग की जाने वाली व्यापारी प्रतिष्ठान की सेवाओं / उत्पादों की निगरानी करने का पीपीबीएल का कोई दायित्व नहीं है। अनुबंध के अंतर्गत वारंटी या गारंटी इत्यादि सहित सभी दायित्वों के लिए अकेले व्यापारी प्रतिष्ठान जिम्मेदार होंगे। किसी भी व्यापारी प्रतिष्ठान के विरुद्ध किसी भी विवाद या शिकायत को ग्राहक द्वारा व्यापारी प्रतिष्ठान के साथ सीधे हल किया जाना चाहिए। यह स्पष्ट किया गया है कि पीपीबीएल वॉलेट का उपयोग करके खरीदी गई वस्तुओं और / या सेवाओं में किसी भी कमी के लिए जिम्मेदार या उत्तरदायी नहीं होगा। दायित्व का यह बहिष्करण पीपीबीएल द्वारा प्रचार (प्रोमोशनल) योजनाओं के अंतर्गत उपलब्ध कराई गई वस्तुओं और / या सेवाओं के लिए भी लागू होगा। ग्राहकों को निर्देश दिया जाता है कि वे सामान खरीदने से पहले किसी भी सामान की और / या सेवा की गुणवत्ता, मात्रा और फिटनेस के बारे में स्वयं को संतुष्ट करें।
    • b. ग्राहक द्वारा किसी भी व्यापारिक प्रतिष्ठान को गलत तरीके से किया गया कोई भुगतान या किसी भी व्यक्ति को कोई भी गलत अंतरण पीपीबीएल द्वारा किसी भी परिस्थिति में ग्राहक को वापस नहीं किया जाएगा।
    • c. प्लेटफ़ॉर्म पर किसी तृतीय-पक्ष साइट का कोई भी वेब-लिंक उस वेब-लिंक का समर्थन नहीं है। ऐसे किसी अन्य वेब-लिंक का उपयोग या ब्राउज़ करके, ग्राहक उस वेब-लिंक के संबंध में नियम एवं शर्तों के अधीन होगा।
    • d. किसी भी विवाद (नीचे परिभाषित) की स्थिति में, पीपीबीएल के रिकॉर्ड वॉलेट के उपयोग के माध्यम से किए गए लेनदेन के निर्णायक साक्ष्य के रूप में बाध्यकारी होंगे।
    • e. पीपीबीएल सभी ग्राहक संचार एसएमएस और / या ई-मेल द्वारा भेजेगा और मोबाइल फोन ऑपरेटर को डिलीवरी के लिए प्रस्तुत किए जाने के बाद ऐसे एसएमएस को ग्राहक द्वारा प्राप्त किया गया माना जाएगा। पीपीबीएल ग्राहक द्वारा उपलब्ध कराए गए संचार पते / संख्या में किसी भी त्रुटि या समस्या के लिए उत्तरदायी नहीं होगा। वह एकमात्र ग्राहक की जिम्मेदारी और दायित्व होगा।
    • f. ग्राहक पीपीबीएल से लेनदेन संबंधी संदेश सहित सभी वाणिज्यिक संदेश प्राप्त करने के लिए सहमत हैं।
    • g. पक्षकार स्वतंत्र अनुबंधकर्ता हैं और इन वॉलेट शर्तों में कुछ भी एजेंसी या रोजगार संबंध, फ्रेंचाइज़र-फ्रैंचाइज़ी संबंध, संयुक्त उद्यम या साझेदारी निर्मित करता नहीं समझा जाएगा।
  6. A.2.6. सेवाओं का उपयोग करने के लिए पात्रता और पंजीकरण
    • a. माता-पिता/ अभिभावक के संरक्षण में और लागू कानून के अनुसार पेटीएम प्लेटफॉर्म का उपयोग करने के लिए ग्राहक को साथ 10 वर्ष आयु का अवश्य होना चाहिए। ग्राहक उस कंपनी या इकाई को वॉलेट शर्तों से आबद्ध करने के लिए प्राधिकृत प्रतिनिधि अवश्य होना चाहिए। ग्राहक पीपीबीएल के पंजीकरण फॉर्म के अनुसार (ग्राहक का ई-मेल पता और मोबाइल नंबर सहित) ग्राहक या ग्राहक की कंपनी के बारे में सटीक, वर्तमान और पूरी जानकारी प्रदान करने और ग्राहक सूचना (ग्राहक के ई-मेल सहित पता और मोबाइल नंबर) को सटीक, वर्तमान और पूर्ण बनाए रखने और अद्यतन करने के लिए के लिए सहमत है। यदि ग्राहक द्वारा दी गई कोई भी जानकारी झूठी या काल्पनिक, गलत, अवर्तमान या अधूरी है, तो पीपीबीएल ग्राहक को बिना सूचना दिए ग्राहक की वॉलेट सेवा सहित किसी भी खाते या प्लेटफ़ॉर्म / सेवाओं का उपयोग समाप्त करने का अधिकार सुरक्षित रखता है।
    • b. ग्राहक एसएसओआईडी का उपयोग करके वॉलेट तक पहुंच सकता है। ग्राहक को वॉलेट का पासवर्ड को गोपनीय ही रखना चाहिए, और किसी अन्य व्यक्ति के साथ इसे साझा नहीं करना चाहिए। ग्राहक वॉलेट पर सभी गतिविधि के लिए ग्राहक ही जिम्मेदार हैं, चाहे ग्राहक ने इसे अधिकृत किया हो या नहीं। हालाँकि, यदि ग्राहक ग्राहक वॉलेट या ग्राहक उपयोगकर्ता आईडी और पासवर्ड के किसी भी अनधिकृत उपयोग से अवगत हो, तो कृपया पीपीबीएल से तुरंत संपर्क करे।

B. सब वॉलेट

इन शर्तों को खातों और PPBL की सेवाओं को नियंत्रित करने वाले सामान्य नियमों और शर्तों ("सामान्य शर्तें") और वॉलेट के नियमों और शर्तों ("वॉलेट शर्तें") के साथ पढ़ा जाएगा और जब तक कि सामान्य शर्तों और वॉलेट की शर्तों का नीचे बताई गई शर्तों से कोई टकराव नहीं है, PPBL द्वारा उपलब्ध कराए गए विभिन्न सब-वॉलेट पर लागू होंगे:

  1. 1. सब-वॉलेट के प्रकार :
    PPBL ग्राहकों को निम्नलिखित प्रकार के सब-वॉलेट जारी कर सकता है:

    (ये ग्राहक या तो स्टैंडअलोन ग्राहक होते हैं या किसी एंटाइटी के कर्मचारी, एजेंट, व्यावसायिक भागीदार या इसके समान (इसके बाद "एंटाइटी" कहा गया है) होते हैं, जो इस सुविधा का उपयोग करने की मांग करते हैं:

    • a) अलाउंस वॉलेट: ग्राहकों को एंटाइटी में उनके रोजगार के दौरान दैनिक खर्च या उनके वेतन के हिस्से के रूप में एंटाइटी द्वारा प्रदान किए जाने वाले भत्ते या प्रदान की गई सेवाओं के लिए भुगतान, आदि के संबंध में सुविधा को सक्षम करने के लिए;
    • b) फ़ूड वॉलेट: भोजन सामग्री और गैर-मादक पेय पदार्थों की प्रासंगिक व्यापारिक प्रतिष्ठानों से खरीद के उद्देश्य से;
    • c) फ्यूल वॉलेट: प्रासंगिक व्यापारिक प्रतिष्ठानों से ईंधन की खरीद के उद्देश्य से।
    • d) गिफ्ट वॉलेट: पेटीएम ऐप के गिफ्ट वॉलेट सेक्शन से राशि को भुनाने के लिए सहमत हुए संबंधित व्यापारिक प्रतिष्ठानों से खरीदारी के उद्देश्य से।
    • e) कम्युनिकेशन वॉलेट: रिचार्ज, और ब्रॉडबैंड के संबंधित व्यापारिक प्रतिष्ठानों से खरीद के उद्देश्य से।
  2. 2. सब वॉलेट के उपयोग की शर्तें:
    • a) जो लोग सब-वॉलेट का लाभ उठाना चाहते हैं, उनके पास एक मानक पेटीएम वॉलेट होना आवश्यक है, जिसके भीतर ही एक सब-वॉलेट बनाया जाएगा।
    • b) इन सब-वॉलेट के नियमों और शर्तों के प्रयोजनों से, "एंटाइटी" शब्द का अर्थ और सन्दर्भ कंपनी अधिनियम, 1956/2013 के तहत निगमित वे कंपनियां होगा, जिन्होंने एंटाइटी में विभिन्न सब-वॉलेट इंटरफेसिंग सेवाओं के प्रावधान को सक्षम करने के लिए PPBL या PPBL द्वारा अधिकृत पुनर्विक्रेता के साथ आवश्यक अनुबंध / संविदात्मक दस्तावेज निष्पादित किया है।
    • c) सब-वॉलेट धारक द्वारा सब-वॉलेट का उपयोग करके की गई खरीदारी पर मर्चेंट एस्टैब्लिशमेंट द्वारा लगाए गए किसी भी शुल्क का निपटारा उस सब-वॉलेट धारक द्वारा सीधे मर्चेंट एस्टैब्लिशमेंट के साथ किया जाएगा और PPBL इसके लिए जिम्मेदार नहीं होगा।
    • d) एंटाइटी के खाते से सब-वॉलेट होल्डर के वॉलेट में कोई भी ट्रांसफर और बाद में रोल-बैक, यदि कोई हो, एंटाइटी की जिम्मेदारी होगी। साथ ही, उक्त स्थानान्तरण और उसपर लागू किसी भी कर की स्रोत पर कटौती की जिम्मेदारी क्रमशः उप-वॉलेट धारक और एंटाइटी की होगी।
    • e) सब-वॉलेट धारक द्वारा सब-वॉलेट से किए गए सभी खर्च या लेन-देन में समय-समय पर संशोधित आयकर अधिनियम, 1961 का अनुपालन किया गया होना चाहिए।
    • f) सब-वॉलेट धारक को सहमत होना और पुष्टि करना होगा कि किसी भी P2B (व्यक्ति से बैंक को हस्तांतरण), P2P (पीयर टू पीयर) लेनदेन और सब-वॉलेट शेष राशि से कैश आउट की अनुमति नहीं है। सभी सब-वॉलेट का उपयोग केवल पी2एम (पर्सन टू मर्चेंट) लेनदेन में, पूर्व-निर्धारित श्रेणी की खरीदारी के लिए ही (गिफ्ट वॉलेट को छोड़कर) किया जाएगा।
    • g) सब-वॉलेट धारक, PPBL से सब-वॉलेट सेवाओं का उपयोग करने से पहले, उचित सलाह प्राप्त करेगा और संबंधित जोखिमों और सब-वॉलेट से संबंधित सभी नियमों और शर्तों से खुद को परिचित कराएगा। सब-वॉलेट धारक सभी तथ्यों और वैधानिक प्रावधानों को प्रासंगिक कर निहितार्थों सहित सत्यापित भी करेगा और उचित पेशेवर सलाह लेगा।
    • h) सब-वॉलेट किसी अन्य सब-वॉलेट धारक को आवंटित या हस्तांतरित नहीं होगा।
    • i) सब-वॉलेट धारक को सहमत होना होगा कि वह पेटीएम सब-वॉलेट का उपयोग किसी भी अवैध/गैरकानूनी खरीद/उद्देश्यों के भुगतान में नहीं करेगा।
    • j) सब-वॉलेट धारक भारतीय रिजर्व बैंक के प्रासंगिक मौजूदा दिशानिर्देशों का अनुपालन करते हुए केवाईसी मानदंडों को पूरा करने के लिए, समय-समय पर निर्देशित सभी दस्तावेजों को, लेकिन इन्हीं तक सीमित नहीं, PPBL के पास जमा करने के लिए सहमत होगा।
    • k) उप-वॉलेट धारक और एंटाइटी सब-वॉलेट को सक्रिय करने के समय PPBL को सूचित किए गए उसके संचार के पते में किसी भी बदलाव के बारे में PPBL को तुरंत सूचित करेगा। संचार के सही पते के बारे में PPBL को सूचित करना सुनिश्चित करने की जिम्मेदारी पूरी तरह से सब-वॉलेट धारक की होगी।
    • l) सब-वॉलेट धारक सब-वॉलेट और PPBL के साथ सभी लेन-देन के संबंध में हर समय सद्भावनापूर्वक कार्य करेगा।
    • m) उप-वॉलेट धारक, किसी भी नुकसान, क्षति, ब्याज, या किसी अन्य वित्तीय शुल्क की भरपाई करने के लिए PPBL को क्षतिपूर्ति प्रदान करेगा, जिसका सब-वॉलेट धारक द्वारा इन नियमों और शर्तों का उल्लंघन करने के परिणामस्वरूप, प्रत्यक्ष या परोक्ष रूप से, PPBL को भुगतान करना पड़ सकता है।
    • n) उप-वॉलेट धारक एतद्द्वारा सब-वॉलेट सेवा के गलत उपयोग या गलत तरीके से रद्द करने के कारण होने वाली किसी भी/सभी कार्यवाहियों, अदालती सुनवाइयों, दावों, देनदारियों (वैधानिक देनदारियों सहित), दंड, मांगों और लागतों, भुगतानों, क्षतियों और हानियों के लिए PPBL को क्षतिपूर्ति प्रदान करेगा और उसे हानिरहित रखेगा। सब-वॉलेट धारक PPBL के कारण होने वाली सिस्टम से जुड़ी किसी भी समस्या के लिए उत्तरदायी नहीं होगा।
    • o) सब-वॉलेट की विशेषताएं: सब-वॉलेट की बैलेंस राशि की सीमाएं व्यक्ति को जारी किए गए वॉलेट पर लागू सीमाओं के भीतर होंगी, लेकिन गिफ़्ट वॉलेट का मामला इसका अपवाद होगा, जहां प्रति लिखत सीमा रु. 10,000 होगी और शेष राशि दुबारा लोड नहीं की जा सकती है।
    • p) मर्चेंट रिफंड लेनदेन: रिफंड लेनदेन के मामलों में, पेटीएम वॉलेट में रिफंड राशि जमा करने का आदेश डेबिट आदेश के ठीक विपरीत होगा। रिफंड उसमें शामिल लेनदेन के डेबिट में उपयोग होने वाले सब-वॉलेट से कटौती की गई राशि के डेबिट में शामिल सब-वॉलेट से प्रभावित होगा।
    • q) सब-वॉलेट में जमा की गई राशियों का रोलबैक: एंटाइटी और सब-वॉलेट धारक के बीच हुई सहमति के अनुसार संबंध की शर्तों के आधार पर, एंटाइटी द्वारा सब-वॉलेट में जमा की गई राशि, एंटाइटी से निर्देश प्राप्त होने पर, उक्त राशियों के उपयोग की एक्सपायरी की तारीख को, एक वित्तीय वर्ष के लिए कराधान आवश्यकताओं के अनुसार या एंटाइटी और सब-वॉलेट धारक के बीच संबंधों की समाप्ति के कारण एंटाइटी में वापस ली जा सकती है। जहां रोल-बैक एक वित्तीय वर्ष के लिए कराधान आवश्यकताओं द्वारा संचालित सब-वॉलेट बैलेंस की एक्सपायरी के कारण आसन्न होता है, रोल-बैक की गई राशि एंटाइटी द्वारा दिए गए निर्देश के आधार पर, लागू कर कटौती के बाद, मुख्य वॉलेट में या PPBL को सूचित किए गए ग्राहक के किसी अन्य खाते में जमा कर दी जाएगी। उप-वॉलेट धारक एतद्द्वारा सहमति देता और पुष्टि करता है कि वह मुख्य वॉलेट में ऐसे रोल-बैक या क्रेडिट के लिए PPBL को उत्तरदायी नहीं ठहराएगा और ऐसे रोल-बैक पर किसी भी विवाद को केवल एंटाइटी और सब-वॉलेट धारक के बीच हल किया जाएगा।
  3. 3. अलाउंस वॉलेट:
    अलाउंस वॉलेट एंटाइटी के उन कर्मचारियों/एजेंटों/व्यापार भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं को निम्नलिखित शर्तों पर जारी किया जाता है, जो दैनिक खर्च प्रदान करने या उनके रोजगार के प्रतिपूर्ति के हिस्से के रूप में या प्रदान की गई सेवाओं के भुगतान प्रतिपूर्ति दावों और/या पुरस्कारों एंटाइटी द्वारा अपने दैनिक कारोबार के दौरान और/या एंटाइटी और उसके कर्मचारियों/एजेंटों/व्यावसायिक भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं के बीच संविदात्मक संबंधों के दायरे में स्थानांतरित करने की मांग को प्रभावी बनाने में आसानी के लिए ऐसी सुविधा की मांग करते हैं (“उद्देश्य ”)। अलाउंस वॉलेट की सुविधाओं के अलावा, जैसा कि ऊपर बताया गया है, उक्त सब-वॉलेट निम्नलिखित शर्तों द्वारा भी शासित होगा:
    • a) अलाउंस वॉलेट उपरोक्त उद्देश्य के लिए एंटाइटी के कर्मचारियों/एजेंटों/व्यावसायिक भागीदारों/प्रतिनिधियों को जारी किया जाएगा।
    • b) उक्त सब-वॉलेट पर लेन-देन की सीमा और अन्य शर्तें, जैसा कि एंटाइटी द्वारा उप-वॉलेट धारकों पर उक्त अलाउंस वॉलेट के उपयोग पर एंटाइटी के साथ उनके संविदात्मक संबंध के संदर्भ में रखी जा सकती हैं, लागू होंगी।
  4. 4. फ़ूड वॉलेट:
    फ़ूड वॉलेट निम्नलिखित शर्तों पर एंटाइटी के उन कर्मचारियों/एजेंटों/व्यावसायिक भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं (इसके बाद "एंटाइटी") को जारी किया जाता है, जो फ़ूड और गैर-मादक पेय सुविधा का लाभ उठाने के लिए इस सुविधा की मांग करते हैं। एंटाइटी यह सुविधा अपने उन कर्मचारियों को देती है, जो दैनिक खर्च प्रदान करने या उनके रोजगार के प्रतिपूर्ति के हिस्से के रूप में या प्रदान की गई सेवाओं के भुगतान प्रतिपूर्ति दावों और/या पुरस्कारों एंटाइटी द्वारा अपने दैनिक कारोबार के दौरान और/या एंटाइटी और उसके कर्मचारियों/एजेंटों/व्यावसायिक भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं के बीच संविदात्मक संबंधों के दायरे में स्थानांतरित करने की मांग को प्रभावी बनाने में आसानी के लिए ऐसी सुविधा की मांग करते हैं (“उद्देश्य ”)। फ़ूड वॉलेट की सुविधाओं के अलावा, जैसा कि ऊपर बताया गया है, उक्त सब-वॉलेट निम्नलिखित शर्तों द्वारा भी शासित होगा:
    • a) फ़ूड वॉलेट उपरोक्त उद्देश्य के लिए एंटाइटी के कर्मचारियों/एजेंटों/व्यावसायिक भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं को जारी किया जाएगा।
    • b) वॉलेट धारक को सहमत होना होगा कि फ़ूड वॉलेट धारक द्वारा फ़ूड वॉलेट का उपयोग फ़ूड और गैर-मादक पेय की केवल उन प्रासंगिक व्यापारिक प्रतिष्ठानों से खरीद के उद्देश्य से किया जाएगा, जिन्होंने फ़ूड वॉलेट अनुभाग से राशि को भुनाने के लिए सहमति व्यक्त की है और इस संबंध में PPBL के साथ एक व्यवस्था स्थापित किया है।
  5. 5. फ्यूल वॉलेट:
    फ्यूल वॉलेट एंटाइटी के उन कर्मचारियों/एजेंटों/व्यापार भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं (इसके बाद "एंटाइटी") को निम्नलिखित शर्तों पर जारी किया जाता है, जो इस सुविधा की मांग करते हैं। एंटाइटी यह सुविधा अपने उन कर्मचारियों को देती है, जो दैनिक खर्च प्रदान करने या उनके रोजगार के प्रतिपूर्ति के हिस्से के रूप में या प्रदान की गई सेवाओं के भुगतान प्रतिपूर्ति दावों और/या पुरस्कारों एंटाइटी द्वारा अपने दैनिक कारोबार के दौरान और/या एंटाइटी और उसके कर्मचारियों/एजेंटों/व्यावसायिक भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं के बीच संविदात्मक संबंधों के दायरे में स्थानांतरित करने की मांग को प्रभावी बनाने में आसानी के लिए ऐसी सुविधा की मांग करते हैं (“उद्देश्य ”)। इसके अलावा, फ्यूल वॉलेट एक व्यापारिक प्रतिष्ठान के अनुरोध पर उसके ग्राहकों को भी जारी किया जा सकता है। फ्यूल वॉलेट की सुविधाओं के अलावा, जैसा कि ऊपर बताया गया है, उक्त सब-वॉलेट निम्नलिखित शर्तों द्वारा भी शासित होगा:
    • a) सब वॉलेट जिसे फ्यूल पॉइंट से इस प्रकार जोड़ा जा सकता है कि यदि कोई उपयोगकर्ता किसी भी पूर्व निर्धारित श्रेणियों में लेनदेन करता है तो इस वॉलेट से भुगतान पहले ही कट जाता है।
    • b) फ्यूल वॉलेट धारक के वेतन/ईंधन भत्ते के रूप में प्राप्त प्रतिपूर्ति का हिस्सा एंटाइटी द्वारा संबंधित फ्यूल वॉलेट धारक के फ्यूल वॉलेट में स्थानांतरित कर दिया जाएगा।
    • c) वॉलेट धारक को सहमत होना होगा कि फ्यूल वॉलेट धारक द्वारा फ्यूल वॉलेट का उपयोग फ्यूल की केवल उन प्रासंगिक व्यापारिक प्रतिष्ठानों से खरीद के उद्देश्य से किया जाएगा, जिन्होंने फ्यूल वॉलेट अनुभाग से राशि को भुनाने के लिए सहमति व्यक्त की है और इस संबंध में PPBL के साथ एक व्यवस्था स्थापित किया है।
  6. 6. गिफ़्ट वॉलेट:
    गिफ़्ट वॉलेट निम्नलिखित शर्तों पर उस एंटाइटी के कर्मचारियों/एजेंटों/व्यावसायिक भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं (इसके बाद "एंटाइटी") को जारी किया जाता है, जिसने ऐसे व्यक्तियों को एंटाइटी और उसके कर्मचारियों/एजेंटों/व्यापार भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं के बीच संविदात्मक संबंधों के दायरे में ("उद्देश्य") और/या स्टैंडअलोन ग्राहकों को ऐसी सुविधा देने की मांग की है। गिफ़्ट वॉलेट की सुविधाओं के अलावा, जैसा कि ऊपर बताया गया है, उक्त सब-वॉलेट निम्नलिखित शर्तों द्वारा भी शासित होगा:
    • a) गिफ्ट वॉलेट एक प्रीपेड डिजिटल समाधान है जो कर्मचारियों को कर-बचत उपहार सुविधा प्रदान करता है।
    • b) वॉलेट धारक को सहमत होना होगा कि गिफ़्ट वॉलेट धारक द्वारा गिफ़्ट वॉलेट का उपयोग गिफ़्ट की केवल उन प्रासंगिक व्यापारिक प्रतिष्ठानों से खरीद के उद्देश्य से किया जाएगा, जिन्होंने गिफ़्ट वॉलेट अनुभाग से राशि को भुनाने के लिए सहमति व्यक्त की है और इस संबंध में PPBL के साथ एक व्यवस्था स्थापित किया है।
    • c) गिफ़्ट वॉलेट में किसी रिफंड या निधि अंतरण की अनुमति नहीं दी जाएगी। किसी रिफंड के मामले में, उपयोगकर्ता को एक नया गिफ्ट वॉलेट जारी किया जाता है, जिसका मूल्य रिफंड राशि के बराबर होता है। किसी भी गलती से हुए हस्तांतरण के मामले में, यह PPBL की आंतरिक नीतियों/प्रक्रियाओं और औपचारिकताओं की पूर्ति/आवश्यक दस्तावेजों के निष्पादन के अधीन होगा।
  7. 7. कम्युनिकेशन वॉलेट:
    कम्युनिकेशन वॉलेट निम्नलिखित शर्तों पर एंटाइटी के उन कर्मचारियों/एजेंटों/व्यावसायिक भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं (इसके बाद "एंटाइटी") को जारी किया जाता है, जो विभिन्न संचार सुविधा के उपयोग के खर्चों में आसानी के लिए इस सुविधा की मांग करते हैं। एंटाइटी यह सुविधा अपने उन कर्मचारियों को देती है, जो दैनिक खर्च प्रदान करने या उनके रोजगार के प्रतिपूर्ति के हिस्से के रूप में या प्रदान की गई सेवाओं के भुगतान प्रतिपूर्ति दावों और/या पुरस्कारों एंटाइटी द्वारा अपने दैनिक कारोबार के दौरान और/या एंटाइटी और उसके कर्मचारियों/एजेंटों/व्यावसायिक भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं के बीच संविदात्मक संबंधों के दायरे में स्थानांतरित करने की मांग को प्रभावी बनाने में आसानी के लिए ऐसी सुविधा की मांग करते हैं (“उद्देश्य ”)। कम्युनिकेशन वॉलेट की सुविधाओं के अलावा, जैसा कि ऊपर बताया गया है, उक्त सब-वॉलेट निम्नलिखित शर्तों द्वारा भी शासित होगा:
    • a) कम्युनिकेशन वॉलेट उपरोक्त उद्देश्य के लिए एंटाइटी के कर्मचारियों/एजेंटों/व्यावसायिक भागीदारों/प्रतिनिधियों/सेवा प्रदाताओं को जारी किया जाएगा।
    • b) वॉलेट धारक को सहमत होना होगा कि कम्युनिकेशन वॉलेट धारक द्वारा कम्युनिकेशन वॉलेट का उपयोग कम्युनिकेशन सुविधा की केवल उन प्रासंगिक व्यापारिक प्रतिष्ठानों से खरीद के उद्देश्य से किया जाएगा, जिन्होंने कम्युनिकेशन वॉलेट अनुभाग से राशि को भुनाने के लिए सहमति व्यक्त की है और इस संबंध में PPBL के साथ एक व्यवस्था स्थापित किया है।
  8. 8. सब-वॉलेट को रद्द/बंद करना:
    सब-वॉलेट को रद्द/बंद करना कुछ शर्तों द्वारा नियंत्रित होगा और यदि शर्तों में वॉलेट्स को रद्द/बंद करने की प्रक्रिया को परिभाषित किया गया है तो वॉलेट को बंद करने पर स्वतः बंद हो जाएगा। इसके अलावा, उक्त सब-वॉलेट में पड़े धन को रोल-बैक किए जाने पर, एंटाइटी और सब-वॉलेट धारक के बीच संबंध समाप्त होने पर उक्त सब-वॉलेट को भी बंद किया जा सकता है।

C. पेटीएम संपर्क रहित वॉलेट कार्ड

यह शर्तें एनएफसी सक्षम पेटीएम वॉलेट कार्ड के जारी और उपयोग करने पर लागू होती हैं तथा पीपीबीएल के उत्पादों और सेवाओं और अर्ध बंद वॉलेट के नियमों और शर्तों को संचालित करने वाले नियमों और शर्तों से अलग होंगे और इन नियमों और शर्तों का उल्लघंन नहीं किया जाएगा।

1. परिभाषाएँ:

1.1. जब तक किसी अन्य रूप में इंगित न किया जाए, नीचे बड़े अक्षरों में सूचीबद्ध शब्दों के निम्नलिखित अर्थ होंगे:

“पेटीएम एनएफसी कार्ड” या” कार्ड “ का अर्थ भौतिक प्रारूप में पीपीबीएल द्वारा जारी किया गया पेटीएम संपर्कहीन वॉलेट कार्ड होगा जो नियर फील्ड कम्युनिकेशन (एनएफसी) सक्षम है और मोबाइल फोन के उपयोग के बिना भुगतान सुविधाओं को उपलब्ध कराने के लिए कार्डधारक के वॉलेट पेटीएम से लिंक होता है।

कार्डधारक का अर्थ वॉलेटधारक या ग्राहक होगा जिसके लिए उसके पेटीएम वॉलेट से लिंक किए गए पेटीएम एनएफसी पीपीबीएल द्वारा जारी किया गया है।

“मर्चेंट” का अर्थ व्यापारी और/या वाणिज्यिक प्रतिष्ठान है जिसमें पीपीबीएल के साथ एक विशिष्ट अनुबंध है या सेल पॉइंट ऑफ सेल (पीओएस) इलेक्ट्रॉनिक टर्मिनल या निहित उत्पादों और/या सेवाओं के प्रति एनएफसी सक्षम डिवाइस के एनएफसी सक्षम पॉइंट के माध्यम से कार्डधारक द्वारा भुगतान को सक्षम करने के लिए वॉलेट में फंडों तक पहुँच प्राप्त करने सक्षम होने के लिए एनएफसी कार्ड को स्वीकार करने के लिए भुगतान एग्रीगेटर/भुगतान गेटवे के माध्यम से एक अनुबंध है।

“पीओएस” का अर्थ भारत में पॉइंट ऑफ सेल (पीओएस) इलेक्ट्रॉनिक टर्मिनल है, जो अन्य बातों के बीच कार्ड के लेन-देन को संसाधित करने में सक्षम हैं और/या जहाँ कार्डधारक विभिन्न व्यापारियों पर खरीदारी करने के लिए कार्ड से लिंक पेटीएम वॉलेट से फंडों तक पहुँच प्राप्त करने के लिए अपने कार्ड का उपयोग कर सकते हैं।

“लेन-देन सीमा” का अर्थ प्रति लेनदेन खर्च सीमा है जिस तक कार्डधारक कार्ड पर खर्च करने के लिए पीपीबीएल द्वारा अधिकृत है। किसी भी स्थिति में प्रति लेनदेन खर्च सीमा 2000/ रूपए और/या कोई अन्य सीमा से अधिक नहीं होगी जैसा कि पीपीबीएल द्वारा समय-समय पर निर्धारित किया गया है।

2. कार्ड जारी करना:

  1. 2.1 कार्ड को कार्डधारक के नाम से पीपीबीएल द्वारा व्यापारियों को हस्तांतरित करने के लिए जारी किया जाएगा और यह पेटीएम वॉलेट तक पहुंच प्रदान करेगा।
  2. 2.2 कार्ड कार्डधारक को पीपीबीएल द्वारा भौतिक प्रारूप (केवल कार्डधारक के विशिष्ट अनुरोध पर) में जारी किया जाएगा।
  3. 2.3 पीपीबीएल अपने विवेकाधिकार पर कार्डधारक को भौतिक प्रारूप में कार्ड जारी कर सकता है और इस संबंध में कार्डधारक के अनुप्रयोग को पीपीबीएल द्वारा बिना किसी कारण बताए अस्वीकार किया जा सकता है।
  4. 2.4 कार्डधारक के पेटीएम वॉलेट में लिंक किए जाने के लिए आवश्यक शुल्क के भुगतान पर पेटीएम ऐप/वेबसाइट या पेटीएम नामित एजेंट के माध्यम से कार्डधारक द्वारा पेटीएम एनएफसी कार्ड के लिए आवेदन किया जा सकता है।
  5. 2.5 पीपीबीएल द्वारा जारी कार्ड को गैर-वैयक्तिकृत आधार पर जारी किया जाएगा जिसमें कार्ड नंबर होगा।
  6. 2.6 पीपीबीएल से कार्ड के लिए आवेदन करने से पहले, कार्डधारक स्वतंत्र उपयुक्त सलाह प्राप्त करेगा और संबंधित जोखिमों और कार्ड से संबंधित सभी नियम और शर्तों से खुद को अवगत कराएगा।

3. कार्ड का उपयोग:

  1. 3.1 कार्ड पर कोई अलग शेष राशि उपलब्ध नहीं होगी और कार्ड का उपयोग कार्ड पर उपलब्ध शेष राशि से लिंक होगा। यदि कार्डधारक के पास अपने पेटीएम वॉलेट में राशि मौजूद है, तो कार्डधारक कार्ड का उपयोग करते समय उसी राशि तक का उपयोग करेगा।
  2. 3.2 कार्डधारक समय-समय पर पीपीबीएल द्वारा असाइन की गई लेनदेन सीमा के अनुसार कार्ड का उपयोग कर सकता है। हालांकि पीपीबीएल व्यापारी द्वारा निर्धारित किसी अन्य सीमा या लेनदेन की सीमा के लिए जिम्मेदार नहीं होगा।
  3. 3.3 भुगतान केवल पेटीएम एनएफसी कार्ड के माध्यम से किया जा सकता है, जहाँ व्यापारियों के पास अपेक्षित कार्ड स्वीकृति अवसंरचना है जैसे कि व्यापारी के लिए पीपीबीएल द्वारा जारी एनएफसी सक्षम टर्मिनल या कोई अन्य एनएफसी सक्षम डिवाइस। पीपीबीएल टर्मिनल पर भुगतान की किसी भी अक्षमता/विफलता के लिए जिम्मेदार नहीं होगा।
  4. 3.4 कार्डधारक इस बात से सहमत है कि वह किसी अवैध/गैरकानूनी खरीदारी/उद्देश्यों के भुगतान के लिए कार्ड का उपयोग नहीं करेगा।
  5. 3.5 कार्ड के जारी या उपयोग समय-समय पर लागू होने वाले नियमों और विनियमों के अधीन होगी जैसा कि भारतीय रिजर्व बैंक या किसी अन्य लागू कानून या पीपीबीएल के लागू नियमों के द्वारा जारी किए जाते हैं।
  6. 3.6 यह कार्ड कार्ड स्वीकार करने वाले व्‍यापारिक प्रतिष्‍ठानों पर भारत में समय-समय पर PPBL द्वारा यथा अनुमत लेन-देन के लिए मान्य होगा. PPBL द्वारा कार्डधारक को सूचित किया गया है और उसकी जानकारी में रखा गया है कि लेनदेन की सुविधा के लिए, PPBL द्वारा उनका कार्ड विवरण (मुखौटा / एन्क्रिप्टेड रूप में) https://www.paytmbank.com/PrivacyPolicy पर सूचीबद्ध PPBL की निजता नीति के अनुसार निर्दिष्‍ट कार्मिकों या साझेदारों या सेवा प्रदाताओं से एकत्र और साझा किया जाएगा. कार्डधारक द्वारा स्पष्ट रूप से उक्‍त उद्देश्यों के लिए PPBL की निजता नीति के अनुसार निर्दिष्ट कार्मिकों या साझेदारों या सेवा प्रदाताओं से अपने कार्ड का विवरण साझा करने की सहमति दी जाती है और इस संबंध में PPBL को उत्तरदायी नहीं ठहराया जाएगा.
  7. 3.7 पीपीबीएल किसी भी तरह से व्यापारियों से कार्डधारक द्वारा खरीदे गए या प्राप्त किए गए उत्पादों और/या सेवाओं की गुणवत्ता के लिए जिम्मेदार नहीं होगा, जिसमें सेवाओं की कमी, वितरण में देरी, गैर-वितरण, सामानों की गैर प्राप्ति या कार्डधारक द्वारा दोषपूर्ण माल की प्राप्ति शामिल है लेकिन यह इतने तक ही सीमित नहीं है। कार्डधारक को किसी भी विवाद के समाधान के लिए व्यापारियों के साथ या सीधे संपर्क करना चाहिए या दावा करना चाहिए कि उनके पास उत्पादों और/या सेवाओं के संबंध में हो सकता है।
  8. 3.8 कार्डधारक के पेटीएम वॉलेट को कार्ड के उपयोग से प्रभावित लेनदेन की राशि के साथ तुरंत डेबिट किया जाएगा। कार्डधारक को ऐसे किसी भी लेनदेन को पूरा करने के लिए पेटीएम वॉलेट में पर्याप्त धनराशि रखनी चाहिए।
  9. 3.9 कार्डधारक के पास बताए गए पते पर भेजे और/या वितरित किए जाने पर पीपीबीएल कार्ड के किसी भी क्षति और/या चोरी के लिए किसी भी तरह से जिम्मेदार नहीं होगा।

4. शुल्क और प्रभार:

  1. 4.1 पीपीबीएल कार्डधारक को कार्ड जारी या दोबारा जारी करने और/या कार्डधारक की सूचना के बाद कार्ड पर कार्डधारक द्वारा किए गए लेनदेन के लिए किसी शुल्क के लिए किसी भी समय शुल्क देने के अधिकार को सुरक्षित रखता है।
  2. 4.2 कार्ड के उपयोग के परिणामस्वरूप देय कोई भी सरकारी शुल्क, डेबिट या कर की पूर्ण जिम्मेदारी कार्डधारक की होगी और यदि लागू होता है, तो पीपीबीएल पेटीएम वॉलेट के विरूद्ध इस तरह का शुल्क या कर डेबिट हो जाएगा।

5. लेनदेन का विवरण:

5.1 कथन

  1. a. कार्डधारक की पेटीएम पासबुक कार्ड के माध्यम से किए गए सभी लेनदेन को दर्शाती है।
  2. b. प्रचलित कानूनों/विनियमों के अनुसार पेटीएम वॉलेट में किए गए प्रत्येक लेनदेन के लिए कार्डधारक को एसएमएस अलर्ट भेजे जाएँगे।
  3. c. लेनदेन विवाद यदि इस कथन नें सूचीबद्ध लेनेदेन से संबंधित कोई विवाद हो, तो ग्राहक को पासबुक में दर्शाए गए लेनदेन के 90 दिनों के भीतर पीपीबीएल को सूचित करना चाहिए। पीपीबीएल इस तरह के लेनदेन की जांच करेगा और वापस जवाब देगा।

6. कार्ड के विवरण का दुरुपयोग/निपटारा

  1. 6.1 यदि कार्डधारक को लगता है या यदि उसे पता चला है कि उसके कार्ड के विवरण को चुरा लिया गया है और/या यदि उसके कार्ड के विवरण में छेड़छाड़ की गई है या यदि कार्ड के उपयोग के कारण पेटीएम वॉलेट में अनाधिकृत लेनदेन किए गए हैं, तो कार्डधारक को पेटीएम ऐप के माध्यम से अपने कार्ड को अस्थाई रूप से तुरंत ब्लॉक करना चाहिए। कार्डधारक पीपीबीएल की शाखा (पता - स्काईमार्क वन, शॉप नंबर 1, ग्राउंड फ्लोर, टावर-डी, प्लॉट नंबर एच - 10 बी, सेक्टर 98, नोएडा, यूपी - 201301) और/या उक्त उद्देश्यों के लिए पीपीबीएल द्वारा सूचित किए गए किसी भी अन्य बैंक शाखाओं में जाकर या पीपीबीएल की वेबसाइट के खंड “हमसे संपर्क करें” में सूचीबद्ध पीपीबीएल के 24-घंटे टोल-फ्री हेल्पलाइन या ग्राहक सेवा सेवा केंद्र में टेलीफोन पर कार्ड की क्षति की सूचना देने के लिए पीपीबीएल से संपर्क कर सकते हैं।
  2. 6.2 कार्डधारक को अपने कार्ड के दुरुपयोग या नुकसान की रिपोर्ट पुलिस को देनी चाहिए और प्रथम सूचना रिपोर्ट (“एफआईआर”) दर्ज करनी चाहिए।
  3. 6.3 कार्डधारक कार्ड के दुरूपयोग से होने वाली सभी क्षति के लिए जिम्मेदार होगा जो उसकी सहमति या उसके ज्ञान या कार्ड के उपयोग के कारण पेटीएम वॉलेट में किसी अनाधिकृत लेनदेन की सूचना के लिए ग्राहक की ओर से देरी या विफलता से हुआ है तथा पीपीबीएल किसी भी रूप में इसके लिए जिम्मेदार नहीं होगा। कार्डधारक कार्ड के विवरण की क्षति या चोरी या छेड़छाड़ के कारण होने वाली किसी देयता, कीमत या क्षति या कार्ड के उपयोग के कारण पेटीएम वॉलेट में अनाधिकृत लेनेदेन होने के कारण पीपीबीएल से क्षतिपूर्ति की मांग करेगा। यह खंड पीपीबीएल के साथ ग्राहक के संबंधि की समाप्ति और/या पेटीएम वॉलेट के बंद होने के बाद भी अस्तित्व में रहेगा।
  4. 6.4 कार्डधारक द्वारा स्वीकार किया जाता है कि कार्ड का संरक्षित और सुरक्षित तरीके से उपयोग करना और / या कार्ड की सुरक्षा सुनिश्चित करना कार्डधारक का पूर्ण और एकमात्र उत्‍तरदायित्‍व है और / या Paytm वॉलेट के माध्यम से प्रविष्‍ट/ भेजे गए सभी लेन-देनों के लिए उत्तरदायी है. कार्डधारक द्वारा कार्ड को सुरक्षित अभिरक्षा में रखा जाएगा और यह सुनिश्चित किया जाएगा कि यह किसी तृतीय पक्ष के लिए सुलभ न हो या द्वारा उपयोग न किया जा सके. PPBL कार्डधारक से भेजे गए या कार्ड के उपयोग के आधार पर कार्डधारक से भेजा गया अर्थ रखने वाले लेन-देन या निर्देश की प्रामाणिकता को सत्यापन करने के लिए किसी दायित्व के अधीन नहीं है.
  5. 6.5 कार्डधारक इस बात से सहमत है और समझता है कि कार्ड के उपयोग के माध्यम से व्यापारियों को कोई नकद निकासी लेनदेन की अनुमति नहीं है।

7. समापन

  1. 7.1 पीपीबीएल इसमें निर्धारित नियमों और शर्तों को अपनाने या अनुपालन करने में विफल होने या किसी कानूनी और/या विनियामक निर्देशों की प्राप्ति पर तत्काल प्रभाव को समाप्त करने (और पेटीएम वॉलेट को बंद करने) का हकदार होगा।
  2. 7.2 यदि कार्डधारक अपने पेटीएम वॉलेट को पीपीबीएल के साथ बंद करने का फैंसला करता है या यदि पीपीबीएल के कार्डधारक के निधन की सूचना मिलती है, तो उसके पेटीएम वॉलेट के साथ जारी कार्ड को स्वचालित रूप से रद्द कर दिया जाएगा।
*अस्वीकरण:
पीपीबीएल वर्तमान में चयनित ग्राहकों को “पायलट आधार” पर पेटीएम संपर्कहीन वॉलेट कार्ड (“एनएफसी कार्ड”) प्रदान कर रहा है। उक्त पायलट की भागीदारी पीपीबीएल के विवेकाधिकार के आधार पर है। पीपीबीएल के उत्पादों और सेवाओं को नियंत्रित करने वाले सामान्य नियमों और शर्तों के अनुभागों में से एक और दो उन ग्राहकों पर लागू होते हैं जिन्होंने पायलट में भाग लिया है या वर्तमान में भाग ले रहे हैं। पीपीबीएल आगे अपने सभी ग्राहकों को प्रदान किए जाने वाले एनएफसी कार्ड के लॉन्च के लिए स्केलिंग से पहले पायलट के कार्यकाल के दौरान प्रतिक्रिया के अध्ययन/प्राप्ति पर, एनएफसी कार्ड से संबंधित शर्तों को संशोधित करने या बदलने का अधिकार सुरक्षित रखता है, यदि पीपीबीएल द्वारा ऐसा संभव हो सकेगा।

D. गिफ्ट वाउचर के नियम और शर्तें

ये नियम और शर्तें पेटीएम पेमेंट्स बैंक लिमिटेड ("पीपीबीएल") द्वारा जारी गिफ्ट वाउचर ("गिफ्ट वाउचर") पर लागू होती हैं और पीपीबीएल ("सामान्य नियम") के खाते और सेवाओं को संचालित करने वाले सामान्य नियमों और शर्तों और वॉलेट के नियमों के संयोजन में पढ़ा जाएगा, जब तक कि सामान्य नियमों के हितों का टकराव यहां नीचे बताए गए नियमों के साथ न हो:

ग्राहक निम्नलिखित शर्तों से सहमत हैं और इन्हें समझते है:

परिभाषाएं:

जब तक किसी अन्य रूप में इंगित न किया जाए, नीचे बड़े अक्षरों में सूचीबद्ध शब्दों के निम्नलिखित अर्थ होंगे:

  • "गिफ्ट वाउचर" का अर्थ पीपीबीएल द्वारा जारी प्रीपेड पेमेंट इंस्ट्रूमेंट होगा, जिसका उपयोग ग्राहक विभिन्न प्रकार के लेन-देन हेतु कर सकता है, जैसे कि वस्तुओं और सेवाओं की खरीद, जिसमें वित्तीय सेवाएं, रेमिटेंस सुविधाएं इत्यादि शामिल हैं, जैसा भी मामला हो, समय- समय पर ग्राहकों को पीपीआई दिशानिर्देशों के अनुसार किया जा सकता है।
  • "वैधता" अवधि का अर्थ 10 वर्षों की अवधि के लिए गिफ्ट वाउचर की वैधता होगी।
  • "मर्चेंट” का अर्थ व्यापारी और/या वाणिज्यिक प्रतिष्ठान है जिसका पीपीबीएल के साथ एक विशिष्ट अनुबंध है या सेल पॉइंट ऑफ सेल (पीओएस) इलेक्ट्रॉनिक टर्मिनल या निहित उत्पादों और/या सेवाओं के प्रति अनेबल डिवाइस के गिफ्ट वाउचर, अनेबल पॉइंट के माध्यम से कार्डधारक द्वारा भुगतान को अनेबल करने के लिए वॉलेट में निधियों तक पहुँच हेतु अनेबल के लिए गिफ्ट वाउचर को स्वीकार करने के लिए भुगतान एग्रीगेटर/भुगतान गेटवे के माध्यम से एक अनुबंध है।

गिफ्ट वाउचर का निर्गमन और उपयोग

  • गिफ्ट वाउचर 1/- रुपए से 10,000/- रुपए तक के मूल्य वर्ग के बीच में खरीदा जा सकता है। गिफ्ट वाउचर की कुल शेष राशि किसी भी समय 100,000/- रुपए से अधिक नहीं हो सकती।
  • ग्राहक एतदद्वारा सहमत है और समझता है कि उपर्युक्त रु. 1,00,000 की शेष राशि PPBL के पास रखे गए ग्राहक के वॉलेट और बचत खाते में उपलब्ध शेष राशि से अनन्य होगी।
  • गिफ्ट वाउचर किसी अन्य व्यक्ति को रीलोड अथवा हस्तांतित नहीं होगा।
  • गिफ्ट वाउचर में उपलब्ध राशि को किसी बैंक खाते या वॉलेट खाते के माध्यम से नकद निकासी या धन वापसी या धन हस्तांतरण की अनुमति नहीं होगी।
  • गिफ्ट वाउचर की समय सीमा समाप्त होने पर, गैर-शून्य शेष राशि वाले गिफ्ट वाउचर की जांच दोबारा की जाएगी और पीपीबीएल की नीतियों के अनुसार उसकी वैधता बढ़ाई जा सकती है।
  • पेटीएम वॉलेट को स्वीकार करने वाले मर्चेंट प्रतिष्ठानों में उत्पादों और/या सेवाओं की खरीद के लिए गिफ्ट वाउचर को रीडीम किया जा सकता है।
  • खरीद की गई राशि की कटौती ग्राहक के गिफ्ट वाउचर से की जाएगी। अप्रयुक्त गिफ्ट वाउचर की कोई भी शेष राशि ग्राहक के पेटीएम वॉलेट खाते से जुड़ी रहेगी और खरीद के लिए उसका उपयोग उसी अनुसार किया जाएगा।

E. वॉलेट में स्वचालित रूप से पैसे जोड़ना

ग्राहक इसके माध्यम से स्वीकार करता है कि:

1. पीपीबीएल (पेटीएम पेमेन्‍ट बैंक लि‍मिटेड) ने ग्राहक को वॉलेट में स्वचालित रूप से पैसे जोड़ने ("आटोमैटिक एड मनी") की व्यवस्‍था प्रदान करके, वॉलेट का शेष (शेष-राशि) ग्राहक द्वारा निर्धारित न्यूनतम स्तर से कम चले जाने पर, आवर्ती आधार पर पैसे जोड़कर स्वचालित रूप से वॉलेट शेष बनाए रखने का विकल्‍प दिया है।

2. स्वचालित रूप से पैसे जोड़ने के लिए ग्राहक को उपलब्ध कराई गई भुगतान विधाएँ डेबिट/क्रेडिट कार्ड और पीपीबीएल बचत खाता हैं। ग्राहक, स्वचालित रूप से पैसे जोड़ने के लिए किसी अन्य भुगतान विधि का उपयोग नहीं कर पाएगा।

3. ग्राहक ने स्वचालित रूप से पैसे जोड़ने के विकल्प का चयन करके, ग्राहक की सहेजी गई भुगतान विधा से आवर्ती आधार पर न्यूनतम शेष की स्वतः कटौती और उसे ग्राहक के वॉलेट में जोड़ने के लिए स्पष्ट रूप से सहमति व्यक्त की है।

4. ऐसा करके ग्राहक को यह चुनने की आवश्यकता होगी: (A) वॉलेट में बनाए रखा जाने वाला न्यूनतम शेष जो 2000 रुपये ("अधिकतम वॉलेट शेष") की सीमा से अधिक नहीं हो सकता है। (B) वॉलेट का शेष, वॉलेट में बनाए रखे जाने वाले न्यूनतम शेष से कम हो जाने पर वॉलेट में जोड़ी जाने वाली 100 रुपये से 2000 तक की राशि। ग्राहक, भुगतान विधाओं या निर्धारित किए गए न्यूनतम वॉलेट शेष को, एकमात्र अपने विवेकाधिकार से किसी भी समय परिवर्तित कर सकता है।

5. पीपीबीएल स्वचालित रूप से पैसे जोड़ने के लिए योग्य भुगतान विधाओं का निर्धारण करने और/या भुगतान विधाओं को बढ़ाने और/या ऐसी भुगतान विधाओं को हटाने का निर्णय करने के विषय पर अपना एकमात्र विवेकाधिकार सुरक्षित रखता है।

6. ग्राहक स्वचालित रूप से पैसे जोड़ने के लिए अपने स्वविवेक से भुगतान विधा का चयन कर सकता है और किसी भी समय भुगतान की ऐसी विधा को बदल सकता है, बशर्ते ऐसी विधा योग्य हो और स्वचालित भुगतान के लिए पीपीबीएल द्वारा समर्थित हो।

7. ग्राहक द्वारा प्रदान की गई भुगतान विधा के विवरण की सटीकता के लिए ग्राहक पूरी तरह से जिम्मेदार होगा और ग्राहक द्वारा किए गए ऐसे किसी भी विवरण या परिवर्तनों के लिए पीपीबीएल को किसी भी प्रकार उत्तरदायी नहीं ठहराएगा।

8. स्वचालित रूप से पैसे जोड़ने का सक्रियण करने से पहले सत्यापन/प्रमाणीकरण प्रयोजनों के लिए ग्राहक द्वारा चुनी गई भुगतान विधा से परीक्षण लेनदेन हेतु रुपये 1/- (केवल एक रुपये) की राशि प्रभारित की जाएगी। रुपये 1/- की इस राशि को पीपीबीएल द्वारा ग्राहक के वॉलेट में वापस जोड़ दिया जाएगा।

9. ग्राहक, वॉलेट में न्यूनतम शेष बनाए रखने के लिए चयनित भुगतान विधा को प्रभारित कर, आवर्ती आधार पर स्वचालित रूप से अपने वॉलेट में पैसे जोड़ने के लिए पीपीबीएल को स्पष्ट रूप से अधिकृत करता है।

10. यदि ग्राहक स्वचालित रूप से पैसे जोड़ने की इस व्यवस्था को निष्क्रिय कर देता है, तो आपके वॉलेट में न्यूनतम शेष नहीं बनाए रखा जाएगा। ऐसे परिदृश्य में, ग्राहक को वॉलेट में अलग से पैसे जोड़ने की आवश्यकता होगी।

11. पीपीबीएल स्वचालित रूप से पैसे जोड़ने के संबंध में ग्राहक से ईमेल या एसएमएस के माध्यम से संवाद स्थापित करेगा।

12. ग्राहक को, स्वचालित रूप से पैसे जोड़ने हेतु सहेजी गई भुगतान विधाओं का उपयोग करके स्वचालित रूप से पैसे जोड़ने के संबंध में हुई किसी भी धोखाधड़ी के कारण हुई हानि या घाटे (हरजाने) सहित, स्वचालित रूप से पैसे जोड़ने के लिए आवर्ती भुगतानों के उपयोग के कारण हुई किसी भी प्रकार की हानियों या घाटों (हरजानों) के लिए, पीपीबीएल उत्तरदायी नहीं होगा।

13. पीपीबीएल, सहेजी गई भुगतान विधा से पैसे जोड़ने में विफल होने पर, उसी विधा से पुन: पैसे जोड़ने का प्रयास करेगा और इस कार्य में लगातार और कई बार विफल होने पर पीपीबीएल स्वचालित रूप से पैसे जोड़ना बन्‍द कर देगा।

14. ग्राहक इस बात से सहमति व्यक्त करता है कि पीपीबीएल, पीपीबीएल द्वारा किए जाने वाले ऐसे प्रत्येक लेनदेन के लिए सहमति नहीं मांगेगा, और जब भी शेष न्यूनतम वॉलेट शेष से नीचे आता है तो ऐसी कटौती के लिए एकमुश्त स्पष्ट सहमति प्राप्त करने की व्यवस्था प्रदान करेगा।

F. वर्चुअल पेटीएम वॉलेट कार्ड

ये शर्तें वर्चुअल पेटीएम वॉलेट कार्ड (इसके बाद 'वीपीसी' के रूप में संदर्भित) जारी करने और उपयोग करने पर लागू होती हैं और सामान्य नियम एवं शर्तों और वॉलेट नियम एवं शर्तों के अल्पीकरण के रूप में नहीं अपितु उनके अतिरिक्त होंगी।

I. परिभाषाएं

जब तक अन्यथा इंगित न हो, नीचे सूचीबद्ध काले अक्षरों में दिए गए शब्दों के निम्नलिखित अर्थ होंगे:

  1. a. "कार्डधारक" का अर्थ उस ग्राहक से होगा जिसे पीपीबीएल द्वारा उसके पेटीएम वॉलेट से लिंक किया गया वीपीसी जारी किया गया है।
  2. b. "रुपे कार्ड योजना" का अर्थ रुपे कार्ड नेटवर्क होगा, जो इसके द्वारा तैयार किए गए प्रासंगिक नियमों के अनुसार प्रीपेड कार्ड लेनदेन को संसाधित करता और उनका निपटान करता है।
  3. c. "व्यापारी" का अर्थ ऐसा कोई भी व्यक्ति होगा जो किसी व्यापारिक प्रतिष्ठान का मालिक है या उसका प्रबंधन या संचालन करता है।
  4. d. "व्यापारी प्रतिष्ठान" का अर्थ ऑनलाइन व्यापारी (ई-कॉमर्स) होगा।
  5. e. "OTP" shall mean one time password valid only for a single transaction to authenticate the Customer.
  6. f. "पेटीएम वॉलेट" का वही अर्थ होगा जो वॉलेट के नियम एवं शर्तों में परिभाषित किया गया है (जिसमें पेटीएम वॉलेट से जुड़े विभिन्न सब-वॉलेट और उपहार उपकरण इत्यादि शामिल हैं।)।
  7. g. "उपयोगकर्ता" का अर्थ उस व्यक्ति से होगा जिसे पीपीबीएल द्वारा पेटीएम वॉलेट जारी किया गया है।
  8. h. "वर्चुअल पेटीएम वॉलेट कार्ड" या "कार्ड" का अर्थ पीपीबीएल द्वारा इलेक्ट्रॉनिक प्रारूप में जारी किया गया वर्चुअल पेटीएम वॉलेट कार्ड होगा जो रुपे कार्ड योजना के तत्वावधान में भुगतान सुविधाओं का लाभ उठाने के लिए कार्डधारक के पेटीएम वॉलेट से जुड़ा हुआ है।

II. शर्तें

  1. a.ऑनलाइन लेन-देन करने और पेटीएम वॉलेट तक पहुंच प्रदान करने के लिए पीपीबीएल द्वारा कार्डधारक के नाम पर कार्ड जारी किया जाएगा। पेटीएम वॉलेट रखने वाला उपयोगकर्ता पेटीएम ऐप के वॉलेट सेक्शन से कार्ड का लाभ उठा सकता है। पीपीबीएल द्वारा कार्डधारक को इलेक्ट्रॉनिक प्रारूप में कार्ड जारी किया जाएगा (केवल कार्ड धारक के विशिष्ट अनुरोध पर)। कार्ड अनिवार्य रूप से कार्डधारक के पेटीएम वॉलेट से जुड़े होने चाहिए।
  2. b.मौजूदा पीपीबीएल बैंक खाता धारकों के लिए, कार्ड को सक्रिय करने से पहले बैंक पासकोड को सत्यापित किया जाएगा।
  3. c.गैर-पीपीबीएल बैंक खाताधारकों के लिए, उपयोगकर्ता को कार्ड को सक्रिय करने से पहले पासकोड सेट करने के लिए कहा जाएगा।
  4. d.पासकोड सफलतापूर्वक सेट/सत्यापित हो जाने और केवाईसी स्थिति सत्यापित होने के बाद, वर्चुअल पेटीएम वॉलेट कार्ड जारी किया जाएगा।
  5. e.सक्रिय कार्ड, सक्रियण की तारीख से 8 (आठ) वर्षों तक के लिए वैध है। समाप्ति के बाद पीपीबीएल की कार्ड जारी करने की प्रक्रिया के अनुसार नया कार्ड जारी किया जाएगा।
  6. f.कार्ड के माध्यम से केवल व्यापारिक प्रतिष्ठानों के लिए ऑनलाइन भुगतान किया जा सकता है, अर्थात, कार्ड केवल उन व्यापारिक प्रतिष्ठानों में लेनदेन के लिए उपयोग हेतु सक्षम होंगे जो रुपे आधारित प्रीपेड कार्ड स्वीकार करते हैं।
  7. g.कार्ड सक्रिय होने के बाद कार्डधारक को ऑनलाइन भुगतान सेटिंग को सक्षम या अक्षम करने का विकल्प दिया जाएगा।
  8. h.कार्ड लेनदेन सेटिंग सक्षम हो जाने के बाद, कार्डधारक पेटीएम ऐप पर उपलब्ध कार्ड प्रबंधित करें अनुभाग के माध्यम से उस सेटिंग की दैनिक सीमा (यहां ऑनलाइन भुगतान) को कभी भी संशोधित कर सकता है। समग्र सीमाएं नियामकों, पीपीबीएल या उपयोगकर्ता द्वारा परिभाषित वॉलेट सीमा तक सीमित होगी। हालांकि, व्यापारी द्वारा निर्धारित की गई किसी भी अन्य सीमा या लेन-देन की सीमा के लिए पीपीबीएल जिम्मेदार नहीं होगा।
  9. i.कार्ड सक्रिय हो जाने पर, कार्डधारक पेटीएम ऐप से किसी भी समय कार्ड को अस्थायी रूप से निष्क्रिय कर सकता है या निष्क्रिय करने के लिए बैंक से अनुरोध कर सकता है और इस तरह के अनुरोध पर बैंक द्वारा समय-समय पर सूचित किए गए समय के भीतर कार्रवाई की जाएगी। कार्ड के निष्क्रिय हो जाने के बाद, कार्ड फिर से सक्रिय होने तक लेन-देन के लिए उपयोग योग्य नहीं रहेगा। निष्क्रियण से पहले शुरू किए गए लेन-देन तब तक जारी रहेंगे जब तक वे अंतिम स्थिति तक नहीं पहुंच जाते।
  10. j.कार्ड को निष्क्रिय करने के बाद, कार्डधारक पेटीएम ऐप से किसी भी समय कार्ड को फिर से सक्रिय कर सकता है। उपयोगकर्ता की ओर से किए जाने वाले निष्क्रियण और पुनर्सक्रियण अनुरोधों के बीच कोई कूल-ऑफ अवधि नहीं होगी। कार्ड फिर से सक्रिय हो जाने पर, (सभी सेटिंग्स और समाप्ति तिथि की पात्रता ध्यान में रखते हुए) लेनदेन के लिए कार्ड का उपयोग किया जा सकता है।
  11. k.कार्डधारक अपने मौजूदा वर्चुअल कार्ड को स्थायी रूप से ब्लॉक करने का अनुरोध कर सकता है। कार्डधारक ऊपर प्रदान की गई उसी कार्ड सक्रियण प्रक्रिया के माध्यम से बाद में खुद के लिए जारी किया गया नया कार्ड प्राप्त कर सकता है।
  12. l.यदि कार्डधारक को विश्वास है या यदि उसे पता चलता है कि उसके कार्ड का विवरण चोरी हो गया है और/या उसके कार्ड के विवरण से छेड़छाड़ की गई है या यदि कार्ड के उपयोग के कारण पेटीएम वॉलेट में कोई अनधिकृत लेनदेन हुआ है तो कार्डधारक को पेटीएम ऐप के माध्यम से कार्ड को अस्थायी रूप से तुरंत निष्क्रिय कर देना चाहिए। कार्डधारक पीपीबीएल की शाखा (पता - स्काईमार्क वन, शॉप नंबर 1, ग्राउंड फ्लोर, टावर-डी, प्लॉट नंबर एच - 10 बी, सेक्टर 98, नोएडा, यूपी - 201301) और/या पीपीबीएल द्वारा बताए गई किसी भी अन्य बैंक शाखाओं में जाकर या पीपीबीएल की 24 घंटे की टोल-फ्री हेल्पलाइन या पीपीबीएल की वेबसाइट के "हमसे संपर्क करें" अनुभाग के तहत सूचीबद्ध ग्राहक देखभाल सेवा केंद्र के नंबरों पर टेलीफोन पर ऐसे मामलों की रिपोर्ट करने के लिए, पीपीबीएल से संपर्क कर सकता है। ।
  13. m.कार्डधारक को अपने कार्ड के दुरुपयोग की सूचना पुलिस को भी जरूर देनी चाहिए और प्रथम सूचना रिपोर्ट ("एफआईआर") दर्ज करनी चाहिए।
  14. n.कार्डधारक कार्ड के ऐसे किसी भी दुरुपयोग के कारण हुए सभी नुकसानों के लिए उत्तरदायी होगा जो उसकी सहमति से या उसकी जानकारी में हुए हों या कार्ड के उपयोग के संबंध में पेटीएम वॉलेट में किसी भी हुए अनधिकृत लेनदेन की रिपोर्ट करने में ग्राहक की ओर से देरी या विफलता की स्थिति में हुए हों और इनके लिए पीपीबीएल किसी भी तरह से जिम्मेदार नहीं होगा। कार्डधारक, पीपीबीएल को कार्ड के विवरण के नुकसान या चोरी या संकटग्रस्त होने या कार्ड के उपयोग के कारण पेटीएम वॉलेट में अनधिकृत लेनदेन होने पर होने वाली किसी भी देयता, लागत या क्षति के लिए क्षतिपूरित रखेगा। यह खण्ड पीपीबीएल के साथ ग्राहक के संबंध की समाप्ति और/या पेटीएम वॉलेट के बंद होने के बाद भी प्रभावी रहेगा।
  15. o.कार्डधारक स्वीकार करता है कि कार्ड का सुरक्षित और निरापद तरीके से उपयोग करना और/या कार्ड की सुरक्षा सुनिश्चित करना और/या इसमें दर्ज और/या पेटीएम वॉलेट के जरिए रूट किए गए सभी लेनदेन के लिए उत्तरदायी होना पूर्णतया और एकमात्र कार्डधारक की जिम्मेदारी है। कार्डधारक कार्ड को सुरक्षित अभिरक्षा में रखेगा और यह सुनिश्चित करेगा कि यह किसी तीसरे पक्ष की पहुँच में नहीं है या इस तक किसी तीसरे पक्ष द्वारा पहुँच प्राप्त नहीं की जा सकती है। पीपीबीएल कार्ड के उपयोग के माध्यम से कार्डधारक से भेजे गए या तथाकथित रूप से कार्डधारक से भेजे गए लेनदेन या निर्देश की प्रामाणिकता को सत्यापित करने के लिए बाध्य नहीं है।
  16. p.पेटीएम वॉलेट के लिए किसी भी समय केवल एक कार्ड सक्रिय होगा।
  17. q.कार्डधारक के अनुरोध पर या पहचाने गए या संदिग्ध धोखाधड़ी लेनदेन के मामलों में बैंक भी किसी कार्ड को हॉटलिस्ट/ब्लॉक कर सकता है।
  18. r.कार्डधारक केवल पासकोड के सफल सत्यापन पर ही कार्ड नंबर, सीवीवी और समाप्ति तिथि देख सकता है। इन विवरणों का उपयोग किसी भी ऑनलाइन लेनदेन के लिए किया जाएगा।
  19. s.पीपीबीएल द्वारा जारी कार्ड व्यक्तिगत आधार पर जारी किया जाएगा जिसमें कार्ड नंबर होगा।
  20. t.कार्डधारक, पीपीबीएल से कार्ड के लिए आवेदन करने से पहले, स्वतंत्र उचित सलाह प्राप्त करेगा और संबंधित जोखिमों और कार्ड से संबंधित सभी नियम एवं शर्तों से खुद को परिचित करेगा।
  21. u.कार्ड पर अलग से कोई शेष धनराशि उपलब्ध नहीं होगी और कार्ड के उपयोग को पेटीएम वॉलेट में उपलब्ध शेष धनराशि से जोड़ा जाएगा। यदि कार्डधारक के पास उसके पेटीएम वॉलेट में मौजूदा शेष धनराशि है , तो कार्डधारक द्वारा कार्ड का उपयोग करने पर वह उपलब्ध होगी।
  22. v.कार्ड के माध्यम से भुगतान केवल वहीं किया जा सकता है जहां व्यापारियों के पास अपेक्षित कार्ड स्वीकृति अवसंरचना हो जैसे कि ऐसे भुगतान गेटवे / एग्रीगेटर्स के साथ सहयोग संबंध जो रूपे कार्ड स्वीकार करते हों। टर्मिनल पर भुगतान की किसी भी अक्षमता/विफलता के लिए पीपीबीएल जिम्मेदार नहीं होगा।
  23. w.कार्डधारक सहमत है कि वह किसी भी अवैध/गैरकानूनी खरीद/उद्देश्यों के भुगतान के लिए कार्ड का उपयोग नहीं करेगा।
  24. x.कार्ड जारी करना और उसका उपयोग, भारतीय रिजर्व बैंक द्वारा जारी या किसी अन्य लागू कानून और पीपीबीएल के द्वारा समय-समय पर लागू नियमों और विनियमों के अधीन होगा।
  25. y.यह कार्ड, भारत में समय-समय पर पीपीबीएल द्वारा अनुमत लेनदेन के लिए, कार्ड स्वीकार करने वाले व्यापारियों पर मान्य होगा। पीपीबीएल द्वारा कार्डधारक को सूचित किया गया है और जानकारी दी गई है कि लेनदेन को सुविधाजनक बनाने के लिए, उसके कार्ड विवरण (छिपे हुए / एन्क्रिप्टेड रूप में) पीपीबीएल द्वारा एकत्रित किए जाएंगे और नामित कर्मियों या भागीदारों या सेवा प्रदाताओं के साथ https://www.paytmbank.com/PrivacyPolicy पर सूचीबद्ध पीपीबीएल की गोपनीयता नीति के अनुसार साझा किए जाएंगे। कार्डधारक पीपीबीएल के लिए स्पष्ट रूप से सहमति देता है कि उक्त उद्देश्यों के लिए पीपीबीएल की गोपनीयता नीति के अनुसार नामित कर्मियों या भागीदारों या सेवा प्रदाताओं के साथ अपने कार्ड के विवरण साझा करेगा और इस संबंध में पीपीबीएल को उत्तरदायी नहीं ठहराएगा।
  26. z.व्यापारियों से कार्डधारक द्वारा खरीदे या प्राप्त किए गए उत्पादों और/या सेवाओं की गुणवत्ता के विषय में सेवाओं की कमी, डिलीवरी में देरी, गैर-डिलीवरी, कार्डधारक द्वारा माल की प्राप्ति न होना या दोषपूर्ण माल की प्राप्ति जैसे प्रकरणों इत्यादि के लिए पीपीबीएल किसी भी तरह से जिम्मेदार नहीं होगा। कार्डधारक को उत्पादों और/या सेवाओं के संबंध में किसी भी विवाद या दावे के समाधान के लिए सीधे व्यापारियों से व्यवहार करना चाहिए या उनसे सीधे संपर्क करना चाहिए।
  1. aa.कार्ड के उपयोग से प्रभावित लेनदेन की राशि से कार्डधारक का पेटीएम वॉलेट तुरंत डेबिट कर दिया जाएगा। कार्डधारक को ऐसे किसी भी लेनदेन को पूरा करने के लिए पेटीएम वॉलेट में पर्याप्त धनराशि रखनी चाहिए।
  2. bb.पीपीबीएल कार्डधारक को उचित सूचना देने के बाद,,कार्ड जारी करने या फिर से जारी करने के लिए शुल्क लेनेऔर/या कार्ड पर कार्डधारक द्वारा किए गए लेनदेन के लिए कार्डधारक पर किसी भी शुल्क/प्रभार को अधिरोपित करने का अधिकार सुरक्षित रखता है।
  3. cc.ग्राहक https://www.paytmbank.com/ratesCharges.html पर लागू शुल्क और/या प्रभारों की अनुसूची देख सकता है। पीपीबीएल एकमात्र अपने विवेकाधिकार पर और किसी भी समय, कार्ड के संबंध में ग्राहक के बकाया और देय शुल्क और/या प्रभारों, यदि कोई हों तो, को ग्राहक के पेटीएम वॉलेट से डेबिट करने का हकदार होगा। आगे यह सहमति व्यक्त की जाती और स्वीकार किया जाता है कि ग्राहक के वॉलेट में पर्याप्त धन की अनुपलब्धता के मामले में, पूरी राशि की वसूली होने तक वॉलेट से शुल्क डेबिट किए जाते रहेंगे।
  4. dd.कार्ड के उपयोग के परिणामस्वरूप देय कोई भी सरकारी प्रभार, शुल्क या डेबिट, या देय कर पूरी तरह से कार्डधारक की जिम्मेदारी होगी और यदि ये पीपीबीएल पर अधिरोपित किए जाते हैं तो पेटीएम वॉलेट पर ऐसे प्रभार, शुल्क या कर को डेबिट कर देगा।
  5. ee.कार्डधारक की पेटीएम वॉलेट पासबुक कार्ड के माध्यम से किए गए सभी लेनदेन को दर्शाएगी।
  6. ff.मौजूदा कानूनों/विनियमों के अनुसार पेटीएम वॉलेट में किए गए प्रत्येक लेनदेन के लिए कार्डधारक को एसएमएस अलर्ट भेजे जाएंगे।
  7. gg.यदि स्टेटमेंट में सूचीबद्ध लेनदेन के संबंध में कोई विवाद है, तो ग्राहक को पासबुक में लेनदेन प्रतिबिम्बित होने के 90 दिनों के भीतर पीपीबीएल को अवश्य सूचित करना होगा। पीपीबीएल जांच करेगा और ऐसे लेनदेन का स्पष्टीकरण करेगा। कुछ विवादों के लिए बैंक, जांच की अवधि के दौरान पेटीएम वॉलेट को अस्थायी क्रेडिट देने का अधिकार सुरक्षित रखता है। हालांकि, यदि विवाद का निपटारा कार्डधारक के विरुद्ध हो जाता है, तो बैंक तदनुसार पेटीएम वॉलेट से राशि डेबिट कर सकता है।
  8. hh.कार्डधारक एतद्द्वारा सहमति व्यक्त करता है और समझता है कि कार्ड के उपयोग के माध्यम से व्यापारियों पर नकद निकासी लेनदेन की अनुमति नहीं है।
  9. ii.यहां निर्धारित नियम एवं शर्तों का अनुपालन न करने परया पालन करने में विफल होने पर या किसी भी कानूनी और/या नियामक निर्देशों द्वारा ऐसा किए जाने का निर्देश किए जाने पर पीपीबीएल तत्काल प्रभाव से कार्ड को समाप्त करने (और पेटीएम वॉलेट को बंद करने) का हकदार होगा।
  10. jj.यदि कार्डधारक पीपीबीएल में धारित अपना पेटीएम वॉलेट बंद करने का निर्णय लेता है या पीपीबीएल द्वारा कार्डधारक की मृत्यु या कार्ड का उपयोग करने में ग्राहक के असमर्थ हो जाने वाली शारीरिक या मानसिक अक्षमता की सूचना प्राप्त होने पर, उसका पेटीएम के साथ जारी किया गया कार्ड वॉलेट स्वचालित रूप से रद्द हो जाएगा। कार्डधारक का यह दायित्व है कि वह कार्ड के विवरण तक पहुंचने के लिए उपयोग किए गए पासकोड को ऐसे किसी भी रूप में रिकॉर्ड नहीं करेगा, जो या तो ईमानदारी से या बेईमानी से ऐसे रिकॉर्ड तक पहुंच प्राप्त करके किसी भी तीसरे पक्ष के लिए सुगम या अन्यथा पहुंच योग्य संभव हो।
  11. kk.कार्ड जारी करना और उसका उपयोग भारतीय रिजर्व बैंक, एनपीसीआई, रूपे कार्ड योजना या किसी अन्य और पीपीबीएल के लागू कानून द्वारा जारी समय-समय पर लागू नियमों और विनियमों के अधीन होगा।
  12. ll.भारत में प्रीपेड कार्ड स्वीकार करने वाले व्यापारियों के लिए पीपीबीएल द्वारा समय-समय पर अनुमति प्राप्त लेनदेन के लिए कार्ड मान्य होगा।
  13. mm.व्यापारी द्वारा परिनियोजित अवसंरचना में ग्राहक के क्रेडेंशियल्स के अनधिकृत रिसाव या कार्ड के गलत उपयोग और दुरुपयोग के लिए बैंक किसी भी तरह जिम्मेदार नहीं होगा।
  14. nn.कार्डधारक इस सुविधा का उपयोग कार्ड को निष्क्रिय/पुन: सक्रिय करने और लेनदेन सीमा निर्धारित/संशोधित करने के लिए करेगा। कार्डधारक अपने पेटीएम मोबाइल एप्लिकेशन/ बैंक ग्राहक सेवा को फोन करने के माध्यम से 24X7 आधार पर इस सुविधा का लाभ उठा सकते हैं; कार्ड की स्थिति में कोई भी परिवर्तन पीपीबीएल द्वारा ग्राहक के पंजीकृत मोबाइल नंबर पर एसएमएस के माध्यम से सूचित किया जाता है।
  15. oo.कार्डधारक सहमति व्यक्त करता है और समझता है कि पीपीबीएल द्वारा कार्ड के संबंध में जारी किया गया ओटीपी, वॉलेट तक पहुंच प्रदान करता है और/या ग्राहक को विभिन्न व्यापारिक प्रतिष्ठानों में खरीदारी करने में सक्षम बनाता है। कार्डधारक स्वीकार करता है कि कार्ड को सुरक्षित और निरापद तरीके से रखना, बनाए रखना और उपयोग करना और/या कार्ड और/या ओटीपी की गोपनीयता और सुरक्षा सुनिश्चित करना और/या कार्ड और ऐसे ओटीपी का उपयोग करके पेटीएम वॉलेट के माध्यम से किए गए और/या रूट किए गए सभी लेनदेन के लिए उत्तरदायी होना पूर्णतया और एकमात्र कार्डधारक की जिम्मेदारी है। कार्डधारक किसी भी परिस्थिति में ओटीपी को समझने योग्य या अस्पष्ट या भौतिक लिखित रूप में या इलेक्ट्रॉनिक रूप में या किसी भी रूप में अन्य रूप में रिकॉर्ड नहीं करेगा, जिस तक किसी तीसरे पक्ष द्वारा या तो ईमानदारी से या बेईमानी से पहुंचा जा सकता हो, या कार्डधारक ऐसा कोई कार्य नहीं करेगा जिसके कारण ओटीपी किसी तीसरे पक्ष की जानकारी में आए। कार्डधारक, पीपीबीएल को ओटीपी के आधार पर प्रमाणित लेनदेन या निर्देशों को संपन्न करने के लिए स्पष्ट अधिकार प्रदान करता है और ऐसे निर्देशों को रद्द नहीं करेगा या इन पर या विवाद नहीं करेगा। कार्डधारक से भेजे गए या तथाकथित रूप से कार्डधारक द्वारा भेजे गए लेनदेन या निर्देश की प्रामाणिकता को सत्यापित करने के लिए पीपीबीएल बाध्य नहीं है।
  16. pp.पीपीबीएल पासकोड/ओटीपी जारी करते समय सावधानी बरतेगा और कार्डधारकों को छोड़कर, किसी अन्य को कार्डधारक के पासकोड/ओटीपी का खुलासा करने के लिए बाध्य नहीं होगा।
  17. qq.कार्डधारक के पास पेटीएम ऐप का उपयोग करके अपना पासकोड बदलने का विकल्प भी है और कार्डधारक आईवीआर कॉल भी कर सकता है।
  18. rr.कार्डधारक पीपीबीएल, उसके कर्मचारियों, सेवा प्रदाताओं, उप-ठेकेदारों, और/या एजेंटों को सभी ऐसी सभी कार्रवाईयों, दावों, मांगों, कार्यवाहियों, हानियों, क्षतियों, लागतों, शुल्कों और खर्चों से क्षतिपूरित या हानिरहित बनाए रखने के लिए सहमति व्यक्त करता है जो कार्डधारक को कार्ड प्रदान करने या पीपीबीएल द्वारा उचित देखभाल और तत्परता बरतने और कार्डधारक के निर्देशों पर कार्रवाई करने या कार्रवाई करने से इनकार करने के कारण या कार्डधारक की लापरवाही, गलती या धोखाधड़ी या चूक या कदाचार या कार्डधारक के कारण मशीन/सिस्टम की विफलता या यहां निहित शर्तों का उल्लंघन किए जाने या अनुपालन न किए जाने के कारण उत्पन्न होती हों। यहां निहित रूप से व्यक्त किसी भी तथ्य पर प्रतिकूल प्रभाव डाले बिना, पीपीबीएल अपने नियंत्रण से परे संचालित होने वाले किसी भी सिस्टम की खराबी से प्रत्यक्ष या अप्रत्यक्ष रूप से होने वाले किसी भी नुकसान या क्षति के संबंध में कार्डधारक के प्रति उत्तरदायी नहीं होगा। संदेह के निवारण के लिए यह स्पष्ट किया जाता है कि सीधे अपने नियंत्रण में संचालित होने वाले सिस्टम की खराबी के कारण कार्डधारक को हुए सभी प्रत्यक्ष नुकसान के लिए पीपीबीएल उत्तरदायी होगा। हालांकि, पीपीबीएल भुगतान प्रणाली की किसी ऐसी तकनीकी खराबी के कारण होने वाले किसी भी नुकसान के लिए उत्तरदायी नहीं होगा जिसे कार्डधारक द्वारा डिवाइस के डिस्प्ले पर प्रदर्शित किए गए संदेश द्वारा पहचाना जा सकता था या जिसके बारे में कार्डधारक को अन्यथा जानकारी थी। लेन-देन के गैर-निष्पादन या दोषपूर्ण निष्पादन के लिए पीपीबीएल की जिम्मेदारी लेनदेन के मूल मूल्य और उस पर ब्याज, यदि कोई हो, तक सीमित होगी, जो लागू कानूनों और पीपीबीएल की नीतियों के अधीन होगी।

G. पेटीएम वॉलेट कार्ड्स/पेटीएम ट्रांजिट वॉलेट कार्ड/पेटीएम टैप कार्ड (ट्रांजिट उपयोग का मामला)

ये शर्तें ट्रांजिट कार्यक्षमता सक्षम पेटीएम वॉलेट कार्ड जारी करने और उपयोग करने पर लागू होती हैं और सामान्य शर्तों के अतिरिक्त होंगी और उत्पादों और सेवाओं को नियंत्रित करने वाली पीपीबीएल की शर्तों और सेमी-क्लोज्ड वॉलेट के नियमों एवं शर्तों को नियंत्रित करने वाले नियमों एवं शर्तों का अल्पीकरण करने के रूप में नहीं होंगी।

I. परिभाषाएं

जब तक अन्यथा इंगित न किया गया हो, नीचे सूचीबद्ध गहरे अक्षरों में दिए गए शब्दों के निम्नलिखित अर्थ होंगे:

  1. a) "कार्डधारक"/"उपयोगकर्ता" का अर्थ ऐसा वॉलेट धारक या ग्राहक होगा जिसे पीपीबीएल द्वारा उसके पेटीएम वॉलेट से लिंक किया गया पेटीएम वॉलेट कार्ड जारी किया गया है।
  2. b) "व्यापारी" का अर्थ उन व्यापारियों से है जो ट्रांजिट उपयोग के मामले में पार्टनर कार्ड एसोसिएशन के कार्ड स्वीकार करते हैं।
  3. c) "एनसीएमसी" या नेशनल कॉमन मोबिलिटी कार्ड (एनसीएमसी), भारत सरकार के आवास और शहरी मामलों के मंत्रालय द्वारा परिकल्पित एक अंतर-संचालित परिवहन कार्ड है। परिवहन कार्ड का उपयोग करके उपयोगकर्ता यात्रा, चुंगी शुल्कों (टोल टैक्स) का भुगतान कर सकता है।
  4. d) "पेटीएम वॉलेट कार्ड" या "कार्ड" का अर्थ पीपीबीएल द्वारा भौतिक प्रारूप में जारी पेटीएम वॉलेट कार्ड होगा जो एनसीएमसी ट्रांजिट उपयोग के मामले के लिए काम में आने वाली क्षमता रही है और मोबाइल फोन का उपयोग किए बिना भुगतान सुविधाओं का लाभ उठाने हेतु कार्डधारक के पेटीएम वॉलेट से जुड़ी हुई होती है। यह कार्ड, ट्रांजिट वॉलेट से संबंधित है जो पेटीएम वॉलेट कार्ड में ऑफलाइन वॉलेट है। ट्रांजिट वॉलेट को नेशनल कॉमन मोबिलिटी कार्ड परियोजना के हिस्से के रूप में लॉन्च किया गया है और इसे टैप एंड पे कार्ड के रूप में संचालित किया जाएगा। नेशनल कॉमन मोबिलिटी कार्ड (एनसीएमसी), भारत सरकार के आवास और शहरी मामलों के मंत्रालय द्वारा परिकल्पित अंतर-संचालनीय परिवहन कार्ड है। कार्ड सक्रिय होने के बाद इसका उपयोग महानगरों (जैसे डीएमआरसी, मुंबई मेट्रो इत्यादि), सिटी बस आदि में किया जा सकता है। यह परिवहन कार्ड, उपयोगकर्ता को यात्रा, टोल शुल्क (टोल टैक्स) के लिए ऑफ़लाइन मोड में भुगतान करने में सक्षम बनाता है, जबकि खुदरा खरीदारी, ई-कॉमर्स लेनदेन आदि से संबंधित ऑनलाइन लेनदेन के लिए यह प्रीपेड कार्ड के रूप में कार्य कर सकता है। प्रारंभिक चरण में, एनसीएमसी कार्ड का उपयोग ट्रांजिट उपयोग के मामले में, विशेष रूप से देश के विभिन्न शहरों में मेट्रो स्टेशनों, सिटी बस और पार्किंग स्थलों पर किया जाएगा। पेटीएम वॉलेट कार्ड, पार्टनर कार्ड एसोसिएशन द्वारा संचालित है। इस कार्ड को पेटीएम ट्रांजिट वॉलेट कार्ड या पेटीएम टैप कार्ड के नाम से भी जाना जाता है।
  5. e) "ओटीपी" का अर्थ ग्राहक को प्रमाणित करने के लिए केवल एक लेनदेन के लिए मान्य वन टाइम पासवर्ड होगा।
  6. f) "पेटीएम वॉलेट" का वही अर्थ होगा जो वॉलेट के नियमों एवं शर्तों में परिभाषित किया गया है (जिसमें पेटीएम वॉलेट से जुड़े विभिन्न उप-वॉलेट और उपहार उपकरण इत्यादि शामिल हैं)।
  7. g) "ट्रांजिट ब्लॉक वॉलेट" एक मध्यवर्ती वॉलेट होगा जिसमें ग्राहक द्वारा ऐप प्रवाह के माध्यम से रिचार्ज की गई राशि होगी। उपयोगकर्ता द्वारा एवीएम मशीन पर कार्ड को टॉप अप के लिए टैप करने पर पैसा ट्रांजिट उप-वॉलेट में चला जाएगा।
  8. h) "ट्रांजिट उप-वॉलेट" में वह राशि होगी जो अंतिम ग्राहक को विभिन्न व्यापारियों के बीच लेनदेन करने के लिए उपलब्ध होगी। इसमें वॉलेट कार्ड पर संग्रहीत ऑफ़लाइन शेष राशि की प्रतिकृति होगी।

2. शर्तें

  1. a) यह कार्ड पीपीबीएल द्वारा कार्डधारक के नाम पर व्यापारियों से लेन-देन करने के लिए जारी किया जाएगा और पेटीएम वॉलेट तक पहुंच प्रदान करेगा।
  2. b) पीपीबीएल द्वारा कार्डधारक को भौतिक प्रारूप में कार्ड जारी किया जाएगा। पीपीबीएल द्वारा ऐसा जारी करना अपने विवेकाधिकार पर हो सकता है और इस संबंध में कार्डधारक के आवेदन को पीपीबीएल द्वारा बिना कोई कारण बताए खारिज कर दिया जा सकता है।
  3. c) कार्डधारक द्वारा पीपीबीएल के निर्दिष्ट व्यक्तियों के माध्यम से, अपेक्षित शुल्क/प्रभारों का भुगतान करके कार्ड के लिए आवेदन किया जा सकता है और इसे कार्डधारक के पेटीएम वॉलेट से जोड़ा जाना आवश्यक है। प्रारंभिक टॉप-अप राशि की भी आवश्यकता हो सकती है। ग्राहक को कार्ड जारी करने के प्रभारों और कार्ड के वार्षिक किराए के प्रभारों, जैसा लागू हो, का भुगतान करना होगा। बैंक ऐसे प्रभारों को समय-समय पर संशोधित कर सकता है। कार्ड के वार्षिक किराए के प्रभारों को बकाया के रूप में चिह्नित किया जाएगा और पूर्व सूचना देकर पेटीएम वॉलेट से वार्षिक आधार पर काट लिया जाएगा। पीपीबीएल समय-समय पर पीपीबीएल द्वारा तय किए गए और बैंक की वेबसाइट पर बताए अनुसार खोए हुए कार्ड को बदलने का शुल्क और/या क्षतिग्रस्त कार्ड- प्रतिस्थापन शुल्क और/या कार्ड टॉप अप शुल्क भी ले सकता है।
  4. d) केवल पेटीएम वॉलेट के उपयोगकर्ता जिनके पास पूर्ण केवाईसी वॉलेट या न्यूनतम केवाईसी वॉलेट (नकद के माध्यम से लोड करने की अनुमति है) को ये कार्ड जारी किए जाएंगे।
  5. e) पीपीबीएल द्वारा जारी कार्ड गैर-व्यक्तिगत आधार पर जारी किया जाएगा जिसमें कार्ड नंबर होगा।
  6. f) कार्डधारक, पीपीबीएल से कार्ड के लिए आवेदन करने से पहले, स्वतंत्र उचित सलाह प्राप्त करेगा और संबंधित जोखिमों और कार्ड से संबंधित सभी नियमों एवं शर्तों से खुद को परिचित करेगा।
  7. g) यदि कार्डधारक के पास अपने पेटीएम वॉलेट में मौजूदा शेष राशि है, तो कार्डधारक द्वारा कार्ड का उपयोग करने पर वह उपलब्ध होगी।
  8. h) कार्डधारक पीपीबीएल द्वारा समय-समय पर निर्दिष्ट लेनदेन सीमा के अनुसार कार्ड का उपयोग कर सकता है। हालांकि, पीपीबीएल व्यापारी द्वारा अधिरोपित की गई किसी भी अन्य सीमा या लेन-देन की अधिकतम सीमा के लिए जिम्मेदार नहीं होगा। कार्ड लेन-देन सेटिंग सक्षम हो जाने के बाद, कार्डधारक पेटीएम ऐप पर उपलब्ध ‘कार्ड प्रबंधित करें’ अनुभाग के माध्यम से किसी भी समय उस सेटिंग की दैनिक सीमा को संशोधित कर सकता है। समग्र सीमाएं, नियामकों, पीपीबीएल या उपयोगकर्ता द्वारा परिभाषित वॉलेट सीमाओँ तक सीमित होगी। हालांकि, पीपीबीएल व्यापारी द्वारा अधिरोपित किसी भी अन्य सीमा या लेन-देन की सीमा के लिए जिम्मेदार नहीं होगा।
  9. i) केवल पेटीएम वॉलेट कार्ड के माध्यम से केवल ऐसे स्थानों पर ही भुगतान किया जा सकता है जहां व्यापारियों के पास अपेक्षित कार्ड स्वीकृति अवसंरचना है। टर्मिनल पर भुगतान की किसी भी अक्षमता/विफलता के लिए पीपीबीएल जिम्मेदार नहीं होगा।
  10. j) कार्डधारक सहमत है कि वह किसी भी अवैध/गैरकानूनी खरीद/उद्देश्यों के भुगतान के लिए कार्ड का उपयोग नहीं करेगा।
  11. k) कार्ड जारी करना और उसका उपयोग समय-समय पर लागू नियमों और विनियमों के अधीन होगा, जैसा कि भारतीय रिजर्व बैंक या एनपीसीआई द्वारा जारी किया गया कोई अन्य लागू कानून और पीपीबीएल का है।
  12. l) भारत में समय-समय पर पीपीबीएल द्वारा अनुमत लेनदेन के लिए कार्ड स्वीकार करने वाले व्यापारियों पर यह कार्ड मान्य होगा। पीपीबीएल द्वारा कार्डधारक को सूचित किया गया है और उसे जानकारी दी गई है कि लेनदेन को सुविधाजनक बनाने के लिए, उसके कार्ड के विवरण (छिपे हुए / एन्क्रिप्टेड रूप में) पीपीबीएल द्वारा https://www.paytmbank.com/PrivacyPolicy पर सूचीबद्ध पीपीबीएल की गोपनीयता नीति के अनुसार निर्दिष्ट कर्मियों या भागीदारों या सेवा प्रदाताओं के साथ एकत्र किए और साझा किए जाएंगे। कार्डधारक, उक्त उद्देश्यों के लिए पीपीबीएल की गोपनीयता नीति के अनुसार निर्दिष्ट कर्मियों या भागीदारों या सेवा प्रदाताओं के साथ अपना कार्ड विवरण साझा करने के लिए पीपीबीएल के लिए स्पष्ट रूप से सहमति देता है और इस संबंध में पीपीबीएल को उत्तरदायी नहीं ठहराएगा।
  13. m) पीपीबीएल, कार्डधारक द्वारा व्यापारियों से खरीदे या प्राप्त किए गए उत्पादों और/या सेवाओं की गुणवत्ता जैसे कि सेवाओं में किसी प्रकार की कमियों, डिलीवरी में देरी, डिलीवरी प्राप्त न होने, कार्डधारक द्वारा माल की प्राप्ति न होने या दोषपूर्ण माल की प्राप्ति होने इत्यादि के किसी भी तरह से जिम्मेदार नहीं होगा। उत्पादों और/या सेवाओं के संबंध में किसी भी विवाद या दावे के समाधान के लिए कार्डधारक को सीधे व्यापारियों से बहसस करनी चाहिए या उनसे सीधे संपर्क करना चाहिए।
  14. n) कार्डधारक का पेटीएम वॉलेट (ट्रांजिट उपयोग के मामले में, ट्रांजिट उप-वॉलेट) कार्ड के उपयोग से हुए लेनदेन की राशि से तुरंत डेबिट कर दिया जाएगा। कार्डधारक को ऐसे किसी भी लेनदेन को पूरा करने के लिए ट्रांजिट उप-वॉलेट में पर्याप्त धन रखना चाहिए।
  15. o) कार्डधारक को उसके द्वारा बताए गए पते पर प्रेषित किए जाने या ग्राहक को सौंपे जाने के बाद कार्ड के किसी भी नुकसान और/या चोरी या क्षति के लिए पीपीबीएल किसी भी तरह से जिम्मेदार नहीं होगा।
  16. p) पीपीबीएल, कार्ड जारी करने या फिर से जारी करने और/या कार्ड पर कार्डधारक द्वारा किए गए लेनदेन के लिए किसी भी शुल्क/प्रभारों के लिए कार्डधारक को उचित सूचना देने के बाद किसी भी समय कार्डधारक को प्रभारित करने का अधिकार सुरक्षित रखता है।
  17. q) ग्राहक https://www.paytmbank.com/ratesCharges.html पर लागू शुल्क और/या प्रभारों की अनुसूची देख सकते हैं। पीपीबीएल एकमात्र अपने विवेकाधिकार पर और किसी भी समय, कार्ड के संबंध में ग्राहक द्वारा देय और देय शुल्क और/या प्रभारों, यदि कोई हों, को ग्राहक के पेटीएम वॉलेट से डेबिट करने का हकदार होगा। आगे यह सहमति व्यक्त की जाती है और स्वीकार किया जाता है कि ग्राहक के वालेट में पर्याप्त धन की अनुपलब्धता के मामले में, पूरी राशि की वसूली होने तक वॉलेट से प्रभारों को डेबिट किया जाता रहेगा।
  18. r) कार्ड के उपयोग के परिणामस्वरूप देय कोई भी सरकारी प्रभार, शुल्क या डेबिट, या देय कर, पूरी तरह से कार्डधारक की जिम्मेदारी होंगे और अधिरोपित किए जाने पर पीपीबीएल ऐसे प्रभारों, शुल्कों या करों को पेटीएम वॉलेट से डेबिट करेगा।
  19. s) कार्डधारक की पेटीएम पासबुक, कार्ड के माध्यम से किए गए सभी लेनदेन को दर्शाएगी।
  20. t) पेटीएम वॉलेट में किए गए प्रत्येक लेनदेन के लिए कार्डधारक को मौजूदा कानूनों/विनियमों के अनुसार एसएमएस अलर्ट भेजे जाएंगे।
  21. u) यदि विवरण (स्टेटमेंट) में सूचीबद्ध लेनदेन के संबंध में कोई विवाद है, तो ग्राहक को पासबुक में लेनदेन प्रतिबिम्बित होने के 90 दिनों के भीतर पीपीबीएल को सूचित करना होगा। पीपीबीएल उसकी जांच करेगा और ऐसे लेनदेनों के विषय में स्पष्टीकरण देगा।
  22. v) कार्ड को फिर से जारी करने के मामले में:
    1. a. यदि ग्राहक ने पुराने कार्ड को समर्पित कर दिया है तो ऑफ़लाइन शेष राशि जारी किए गए नए कार्ड में भेज दी जाएगी।
    2. b. कार्ड के गुम/चोरी होने की स्थिति में- कार्ड पर लिखा हुआ ऑफलाइन बैलेंस ग्राहक की हानि होगा।
    3. c. कार्ड फिर से जारी किए जाने पर नए कार्ड पर सेवाओं को फिर से शुरू करने की जिम्मेदारी ग्राहक की होगी।
  23. w) कार्डधारक अपने मौजूदा कार्ड को स्थायी रूप से ब्लॉक करने का अनुरोध कर सकता है। कार्डधारक बैंक द्वारा प्रदान की गई कार्ड सक्रियण प्रक्रिया के माध्यम से बाद में स्वयं को जारी किया गया नया कार्ड प्राप्त कर सकता है।
  24. x) यदि कार्डधारक को विश्वास है या यदि उसे पता चलता है कि उसके कार्ड के विवरण चोरी हो गए हैं और /या यदि उसके कार्ड के विवरण से छेड़छाड़ की गई है या यदि कार्ड के उपयोग के कारण पेटीएम वॉलेट में अनधिकृत लेनदेन हुआ है तो कार्डधारक को पेटीएम ऐप के माध्यम से अपने कार्ड को अस्थायी रूप से और तुरंत ब्लॉक कर देना चाहिए। कार्डधारक पीपीबीएल से उसकी शाखा (पता - स्काईमार्क वन, शॉप नंबर 1, ग्राउंड फ्लोर, टावर-डी, प्लॉट नंबर एच - 10 बी, सेक्टर 98, नोएडा, यूपी - 201301) और/या पीपीबीएल द्वारा बताए गई किसी अन्य बैंक शाखा में जाकर, या पीपीबीएल की 24 घंटे कार्य करने वाली टोल-फ्री हेल्पलाइन या पीपीबीएल की वेबसाइट के "हमसे संपर्क करें" अनुभाग के तहत सूचीबद्ध ग्राहक देखभाल सेवा केंद्र के नंबरों पर टेलीफोन पर कार्ड खो जाने की रिपोर्ट करने के लिए संपर्क कर सकता है।
  25. y) कार्ड के ब्लॉक हो जाने के बाद, वह कार्ड पैसे जोड़ने/रीचार्ज लेनदेन करने इत्यादि जैसे किसी भी ऑनलाइन लेनदेन के लिए उपयोग करने योग्य नहीं होगा। कार्ड को ब्लॉक करने से पहले शुरू किए गए लेन-देन तब तक जारी रहेंगे, जब तक वे समाप्ति की स्थिति तक नहीं पहुंच जाते। ऑफ़लाइन लेनदेन की अनुमति तब तक रहेगी जब तक कार्ड पर ऑफ़लाइन शेष राशि समाप्त नहीं हो जाती। यदि कार्ड पर लिखी गई शेष राशि कार्ड की समाप्ति तक उपयोग नहीं की जाती है, तो वह राशि ग्राहक के वॉलेट/खाते में वापस कर दी जाएगी।
  26. z) कार्डधारक को अपने कार्ड का दुरुपयोग किए जाने या गुम होने की सूचना पुलिस को भी देनी चाहिए और प्रथम सूचना रिपोर्ट ("एफआईआर") दर्ज करनी चाहिए।
  27. aa) कार्डधारक, उसकी सहमति या ज्ञान में हुए कार्ड के किसी भी दुरुपयोग के कारण या कार्ड के उपयोग के से पेटीएम वॉलेट में हुए किसी भी अनधिकृत लेनदेन की रिपोर्ट करने में किसी भी देरी या विफलता के कारण हुए सभी नुकसानों के लिए उत्तरदायी होगा और इनके लिए पीपीबीएल किसी भी तरह से जिम्मेदार नहीं होंगा। कार्डधारक, कार्ड के विवरण की हानि या चोरी होने या संकटग्रस्त होने या कार्ड के उपयोग के कारण पेटीएम वॉलेट में अनधिकृत लेनदेन होने पर होने वाली किसी भी देयता, लागत या क्षति के लिए पीपीबीएल को क्षतिपूर्ति करेगा। यह खण्ड पीपीबीएल के साथ ग्राहक के संबंध की समाप्ति और/या पेटीएम वॉलेट के बंद होने के बाद भी प्रभावी रहेगा।
  28. bb) कार्डधारक स्वीकार करता है कि कार्ड का सुरक्षित और निरापद तरीके से उपयोग करना और/या कार्ड की सुरक्षा सुनिश्चित करना और/या इसमें पेटीएम वॉलेट के जरिए दर्ज और/या रूट किए गए सभी लेनदेन के लिए उत्तरदायी होना पूरीतरह और एकमात्र कार्डधारक की जिम्मेदारी है। कार्डधारक कार्ड को सुरक्षित अभिरक्षा में रखेगा और यह सुनिश्चित करेगा कि इसे किसी तीसरे पक्ष द्वारा एक्सेस नहीं किया जा सकता है या नहीं किया जा गया है। पीपीबीएल कार्ड का उपयोग करके कार्डधारक से भेजे गए या कथित रुप से भेजे गए लेनदेन या निर्देश की प्रामाणिकता को सत्यापित करने के लिए बाध्य नहीं है।
  29. cc) कार्डधारक एतद्द्वारा सहमत है और समझता है कि कार्ड के उपयोग के माध्यम से व्यापारियों पर नकद निकासी लेनदेन की अनुमति नहीं है।
  30. dd) पीपीबीएल यहां निर्धारित नियमों एवं शर्तों का पालन करने या पालन करने में विफल होने या किसी भी कानूनी और/या नियामक निर्देशों की प्राप्ति पर तत्काल प्रभाव से कार्ड को समाप्त करने (और पेटीएम वॉलेट को बंद करने) का हकदार होगा।
  31. ee) यदि कार्डधारक पीपीबीएल के साथ धारित अपने पेटीएम वॉलेट को बंद करने का निर्णय लेता है या पीपीबीएल द्वारा कार्डधारक के निधन की सूचना प्राप्त होने पर, उसके पेटीएम वॉलेट से जारी किया गया कार्ड स्वतः रद्द हो जाएगा।
  32. ff) सक्रिय कार्ड, सक्रियण की तारीख से 8 (आठ) वर्षों तक के लिए वैध होता है। इस समय की समाप्ति के बाद पीपीबीएल की कार्ड जारी करने की प्रक्रिया के अनुसार नया कार्ड जारी किया जाएगा।
  33. gg) कार्ड सक्रिय हो जाने पर, कार्डधारक पेटीएम ऐप से किसी भी समय कार्ड को अस्थायी रूप से निष्क्रिय कर सकता है या बैंक को निष्क्रिय करने का अनुरोध कर सकता है और इस तरह के अनुरोध पर बैंक द्वारा समय-समय पर सूचित किए गए समय के भीतर कार्रवाई की जाएगी। कार्ड के निष्क्रिय हो जाने के बाद, फिर से सक्रिय होने तक कार्ड लेन-देन के लिए उपयोग योग्य नहीं रहेगा। निष्क्रियण से पहले शुरू किए गए लेन-देन तब तक जारी रहेंगे जब तक वे समाप्ति स्थिति तक नहीं पहुंच जाते। ट्रांज़िट उप-वॉलेट निष्क्रिय हो जाने के बाद, पैसा जोड़ना /रीचार्ज लेनदेन करना तब तक संभव नहीं होगा जब तक कि इसे फिर से सक्रिय नहीं किया जाता। ऑफ़लाइन लेनदेन की अनुमति तब तक रहेगी जब तक कार्ड/ट्रांजिट उप-वॉलेट पर ऑफ़लाइन शेष राशि समाप्त नहीं हो जाती। कार्ड के खो जाने/चोरी होने/हॉट लिस्टेड कार्ड के मामले में, कार्ड पर लिखी शेष राशि ग्राहक की हानि होगी और बैंक ऐसे कार्डों के उपयोग के लिए उत्तरदायी नहीं होगा, यदि कार्ड की उपयोग अवधि समाप्ति (जारी करने की तारीख से 8 वर्ष) के बाद भी कार्ड पर शेष राशि उपलब्ध है तो, वह शेष राशि उपयोग अवधि समाप्ति के 30 दिनों के भीतर ग्राहक के वॉलेट/खाते में वापस कर दी जाएगी। कार्ड की उपयोग अवधि समाप्ति के बाद , कार्ड में बची शेष राशि के पुनर्भुगतान के लिए - शेष राशि ग्राहक के वॉलेट में वापस कर दी जाएगी। यदि वॉलेट विवरण उपलब्ध नहीं हैं, तो सीएसटी टीम ग्राहक के पास पहुंचेगी और उस खाते के बारे में पूछेगी जिसमें पैसा वापस किया जाना चाहिए।
  34. hh) कार्ड को निष्क्रिय करने के बाद, कार्डधारक पेटीएम ऐप से किसी भी समय कार्ड को फिर से सक्रिय कर सकता है। उपयोगकर्ता से निष्क्रियण और पुनर्सक्रियण अनुरोधों के बीच कोई कूल-ऑफ अवधि नहीं होगी। कार्ड फिर से सक्रिय हो जाने पर, कार्ड का उपयोग लेनदेन के लिए किया जा सकता है (यध्यान में रखते हुए कि सभी सेटिंग्स और समाप्ति तिथि पात्र हैं)।
  35. ii) ट्रांजिट उप-वॉलेट फिर से सक्रिय हो जाने के बाद, इसे फिर से चार्ज किया जा सकता है। वैकल्पिक रूप से, ग्राहक सेवा को कॉल कर सकते हैं और कार्ड को निष्क्रिय करने का अनुरोध कर सकते हैं। सत्यापन के बाद सीएसटी द्वारा कार्ड को निष्क्रिय कर दिया जाएगा।
  36. jj) पेटीएम वॉलेट के लिए किसी भी समय केवल एक कार्ड सक्रिय होगा।
  37. kk) कार्डधारक के अनुरोध पर या धोखाधड़ी भरा संदिग्ध लेनदेन होना पहचाने जाने के मामलों में बैंक भी किसी कार्ड को हॉटलिस्ट/ब्लॉक कर सकता है।
  38. ll) व्यापारी द्वारा तैनात बुनियादी ढांचे में ग्राहक के क्रेडेन्सियल के अनधिकृत रिसाव या कार्ड के गलत उपयोग और दुरुपयोग के लिए बैंक किसी भी तरह से जिम्मेदार नहीं होगा।
  39. mm) कार्डधारक इस सुविधा का उपयोग कार्ड को निष्क्रिय/पुन: सक्रिय करने और लेनदेन सीमाओं को निर्धारित/संशोधित करने के लिए करेगा। कार्डधारक अपने पेटीएम मोबाइल एप्लिकेशन / बैंक की ग्राहक सेवा को कॉल करने, के माध्यम से 24X7 आधार पर इस सुविधा का लाभ उठा सकते हैं; पीपीबीएल द्वारा कार्ड की स्थिति में कोई भी परिवर्तन होने पर ग्राहक के पंजीकृत मोबाइल नंबर पर एसएमएस के माध्यम से सूचित किया जाता है।
  40. nn) कार्डधारक सहमति व्यक्त करता है और समझता है कि पीपीबीएल द्वारा कार्ड के संबंध में जारी किया गया ओटीपी, वॉलेट तक पहुंच प्रदान करता है और/या ग्राहक को विभिन्न व्यापारिक प्रतिष्ठानों में खरीदारी करने में सक्षम बनाता है। कार्डधारक स्वीकार करता है कि कार्ड को सुरक्षित और निरापद तरीके से रखना, बनाए रखना और उपयोग करना और/या कार्ड और/या ओटीपी की गोपनीयता और सुरक्षा सुनिश्चित करना और/या कार्ड और ऐसे ओटीपी का उपयोग करके पेटीएम वॉलेट के माध्यम से किए गए और/या रूट किए गए सभी लेनदेन के लिए उत्तरदायी होना पूर्णतया और एकमात्र कार्डधारक की जिम्मेदारी है। कार्डधारक किसी भी परिस्थिति में ओटीपी को समझने योग्य या अस्पष्ट या भौतिक लिखित रूप में या इलेक्ट्रॉनिक रूप में या किसी भी रूप में अन्य रूप में रिकॉर्ड नहीं करेगा, जिस तक किसी तीसरे पक्ष द्वारा या तो ईमानदारी से या बेईमानी से पहुंचा जा सकता हो, या कार्डधारक ऐसा कोई कार्य नहीं करेगा जिसके कारण ओटीपी किसी तीसरे पक्ष की जानकारी में आए। कार्डधारक, पीपीबीएल को ओटीपी के आधार पर प्रमाणित लेनदेन या निर्देशों को संपन्न करने के लिए स्पष्ट अधिकार प्रदान करता है और ऐसे निर्देशों को रद्द नहीं करेगा या इन पर या विवाद नहीं करेगा। कार्डधारक से भेजे गए या तथाकथित रूप से कार्डधारक द्वारा भेजे गए लेनदेन या निर्देश की प्रामाणिकता को सत्यापित करने के लिए पीपीबीएल बाध्य नहीं है।
  41. oo) कार्डधारक पीपीबीएल, उसके कर्मचारियों, सेवा प्रदाताओं, उप-ठेकेदारों, और/या एजेंटों को सभी ऐसी सभी कार्रवाईयों, दावों, मांगों, कार्यवाहियों, हानियों, क्षतियों, लागतों, शुल्कों और खर्चों से क्षतिपूरित या हानिरहित बनाए रखने के लिए सहमति व्यक्त करता है जो कार्डधारक को कार्ड प्रदान करने या पीपीबीएल द्वारा उचित देखभाल और तत्परता बरतने और कार्डधारक के निर्देशों पर कार्रवाई करने या कार्रवाई करने से इनकार करने के कारण या कार्डधारक की लापरवाही, गलती या धोखाधड़ी या चूक या कदाचार या कार्डधारक के कारण मशीन/सिस्टम की विफलता या यहां निहित शर्तों का उल्लंघन किए जाने या अनुपालन न किए जाने के कारण उत्पन्न होती हों। यहां निहित रूप से व्यक्त किसी भी तथ्य पर प्रतिकूल प्रभाव डाले बिना, पीपीबीएल अपने नियंत्रण से परे संचालित होने वाले किसी भी सिस्टम की खराबी से प्रत्यक्ष या अप्रत्यक्ष रूप से होने वाले किसी भी नुकसान या क्षति के संबंध में कार्डधारक के प्रति उत्तरदायी नहीं होगा। संदेह के निवारण के लिए यह स्पष्ट किया जाता है कि सीधे अपने नियंत्रण में संचालित होने वाले सिस्टम की खराबी के कारण कार्डधारक को हुए सभी प्रत्यक्ष नुकसान के लिए पीपीबीएल उत्तरदायी होगा। हालांकि, पीपीबीएल भुगतान प्रणाली की किसी ऐसी तकनीकी खराबी के कारण होने वाले किसी भी नुकसान के लिए उत्तरदायी नहीं होगा जिसे कार्डधारक द्वारा डिवाइस के डिस्प्ले पर प्रदर्शित किए गए संदेश द्वारा पहचाना जा सकता था या जिसके बारे में कार्डधारक को अन्यथा जानकारी थी। लेन-देन के गैर-निष्पादन या दोषपूर्ण निष्पादन के लिए पीपीबीएल की जिम्मेदारी लेनदेन के मूल मूल्य और उस पर ब्याज, यदि कोई हो, तक सीमित होगी, जो लागू कानूनों और पीपीबीएल की नीतियों के अधीन होगी।
  42. pp) दिन के अंत में स्वीप आउट के लिए नवीनतम उपलब्ध ट्रांजिट शेष राशि को विचार में लिया जाएगा। यदि ग्राहक का पीपीबीएल में बैंक खाता है, तो स्वीप आउट हो जाएगा, अन्यथा ग्राहक के वॉलेट का बैलेंस किसी भी समय 2 लाख रुपये से अधिक नहीं होगा।
  43. qq) ग्राहक किसी भी समय ट्रांजिट उप-वॉलेट में अधिकतम 2000/- रुपये की राशि जोड़/रख सकता है। यह समग्र वॉलेट सीमाओं द्वारा नियंत्रित होगा।
  44. rr) उपयोगकर्ता द्वारा वॉलेट कार्ड खरीद लेने पर उसे पेटीएम ऐप पर प्रासंगिक विवरण मिलता है। उपयोगकर्ता, पेटीएम ऐप के मैनेज टैप कार्ड सेक्शन के जरिए वॉलेट कार्ड की जानकारी हासिल कर सकेगा। एनसीएमसी कार्ड वाले उपयोगकर्ताओं को उनके वॉलेट कार्ड का विवरण दिखाया जाएगा जैसे कि उनके टैप कार्ड की वर्तमान शेष राशि (जो उनके ट्रांजिट उप-वॉलेट में शेष राशि होगी)।
  45. ss) संपर्क रहित फ़्लैग सक्षम नहीं होने तक सभी ऑफ़लाइन लेनदेन (व्यापारी पर लेनदेन) कार्ड पर अक्षम रहेंगे। अगर ग्राहक कॉन्टैक्टलेस फ्लैग को अक्षम करना चाहते हैं, तो वे पेटीएम ऐप पर ‘कार्ड प्रबंधित करें’ (मैनेज कार्ड सेक्शन) में जाकर ऐसा कर सकते हैं।
  46. tt) उपयोगकर्ता अपने ट्रांजिट उप-वॉलेट को या तो अपने पेटीएम वॉलेट बैलेंस का उपयोग करके या अन्य भुगतान मोड जैसे यूपीआई, कार्ड या नेट बैंकिंग के माध्यम से रिचार्ज करने में सक्षम होंगे। उपयोगकर्ता नकद, या मेट्रो ऑपरेटर द्वारा एकीकृत किसी अन्य भुगतान साधन के माध्यम से भुगतान करके व्यापारियों पर पैसा जोड़ सकते हैं।
  47. uu) पेटीएम ऐप के माध्यम से किए गए रिचार्ज के मामले में, ट्रांजिट वॉलेट में जोड़े गए पैसे को पहले ब्लॉक वॉलेट में रखा जाएगा। उपयोगकर्ता उस शेष राशि का उपयोग, अपने भौतिक कार्ड पर भी शेष राशि को अपडेट करने के लिए भी, तभी कर पाएगा जब वह व्यापारी परिसर में मौजूद एवीएम मशीन पर कार्ड को स्कैन/टैप करेगा। कार्ड पर लिखे जाने की प्रतीक्षा में विद्यमान कोई भी पैसा ब्लॉक वॉलेट में तब तक रहेगा जब तक कार्ड को एवीएम पर स्कैन नहीं किया जाता है या व्यापारी को प्रस्तुत नहीं किया जाता है।
  48. vv) नकद आधारित ट्रांजिट वॉलेट टॉप अप के लिए एवीएम मशीन पर कार्ड को टैप करने की कोई आवश्यकता नहीं है क्योंकि कैश आधारित टॉप अप के लिए व्यापारी द्वारा कार्ड पर शेष राशि लिखी जाएगी।
  49. ww) ग्राहक अपने कार्ड के ‘कार्ड प्रबंधित करें’ (मैनेज कार्ड सेक्शन) में अपने कार्ड पर उपलब्ध शेष राशि का पता लगा सकेंगे। ट्रांजिट टर्मिनल पर कार्ड के उपयोग के 12 घंटे बाद तक जारीकर्ता बैंक में ऑफ़लाइन लेनदेन पोस्ट किए जाते हैं इसलिए यह शेष राशि कभी-कभी सिंक से बाहर हो सकती है। यह एनपीसीआई द्वारा निर्धारित प्रोग्राम दिशानिर्देशों के अनुसार है। ग्राहक किसी भी समर्थित ट्रांजिट स्टेशन पर स्टेशन ऑपरेटर पर जाकर अपने टैप कार्ड पर शेष राशि की जांच कर सकेंगे।
  50. xx) ‘कार्ड प्रबंधित करें’ अनुभाग किसी भी ऐसी शेष राशि का विवरण भी प्रदान करेगा जिसे कार्ड पर ऐप के माध्यम से रिचार्ज किया गया है लेकिन अभी तक भौतिक कार्ड पर अपडेट नहीं किया गया है (उपयोगकर्ता की और से एवीएम पर कार्ड को टैप करने की प्रतीक्षा की जा रही है)
  51. yy) हो सकता है कि पेटीएम ऐप पर ट्रांजिट उप-वॉलेट में दिखाई गई शेष राशि वास्तविक शेष राशि नहीं हो। ग्राहक किसी भी समय स्टेशन एवीएम पर वास्तविक शेष राशि की जांच कर सकता है।
  52. zz) यदि ग्राहक द्वारा दावा न किया गया/अलिखित हो, तो ट्रांजिट ब्लॉक वॉलेट में मौजूद पैसा हर 10 दिनों में स्रोत को स्वतः वापस कर दिया जाएगा।

H. यूपीआई का वॉलेट

  1. 1. ग्राहक को केवल उसके पूर्ण केवाईसी पेटीएम वैलेट (अब से जिसका अर्थ “पेटीएम वॉलेट यूपीआई एड्रेस /वीपीए” या “पेटीएम वॉलेट यूपीआई आईडी” के रूप में लिया जाएगा) से लिंक एक यूपीआई हैंडल/वीपीए दिया जाएगा। पेटीएम वॉलेट यूपीआई आईडी के माध्यम से ग्राहक किसी अन्य वॉलेट/क्यूआर/वीपीए को भुगतान कर सकता है। कृपया ध्यान दें कि पीपीबीएल की यूपीआई सेवाओं से पेटीएम वॉलेट यूपीआई हैंडल की सेवा अलग तरह की है।
  2. 2. ग्राहक पेटीएम वॉलेट यूपीआई आईडी की सुविधाओँ का उपयोग तभी कर पाएगा जब उसके पास एक वैध व क्रियाशील पूर्ण केवाईसी पेटीएम वॉलेट होगा। इसके अलावा नियामक दिशानिर्देशों के अनुसार यूपीआई सेवाओं का उपयोग करने के लिए पेटीएम वॉलेट को केवल पेटीएम एप से लिंक करने के लिए भी ग्राहक की सहमति है।
  3. 3. पेटीएम वॉलेट का उपयोग करने के साथ ही ग्राहक अपने मोबाइल डिवाइस के आइडेंटिफिकेशन नंबर व सिम के आइडेंटिफिकेशन नंबर (एन्क्रिप्टिड रूप में या अन्यथा) सहित मोबाइल डिवाइस के क्रेडेन्शियल्स एक्सेस करने की असंदिग्ध व सुस्पष्ट सहमति पीपीबीएल को प्रदान कर देता है जिससे पीपीबीएल उसके पूर्ण केवाइसी पेटीएम वॉलेट एवं/या उस वॉलेट से किये गए किसी भी लेनदेन में की जाने वाली संभावित धोखाधड़ी या दुरुपयोग एवं/या ऐसे ही किसी अन्य प्रयोजन की पहचान कर सके/पता लगा सके। ग्राहक इसके लिए भी सहमत है कि उसके आगे के लेनदेन के लिए पेटीएम वॉलेट यूपीआई आईडी रखने की उसकी सहमति पीपीबीएल ने अपने पास सहेज ली है।
  4. 4. पेटीएम वॉलेट यूपीआई हैंडल सेवा शुरू करने के लिए, ग्राहक खुद को पंजीकृत करके और अपने मोबाइल नंबर को सत्यापित करके अपने पेटीएम वॉलेट को यूपीआई से लिंक कर सकता है। मोबाइल नंबर सत्यापित हो जाने एवं पेटीएम वॉलेट का यूपीआई हैंडल सक्रिय/शुरू हो जाने पर उसके पेटीएम वॉलेट से संबद्ध वर्चुअल भुगतान के पते के रूप में पेटीएम वॉलेट यूपीआई आईडी जारी की जाएगी।
  5. 5. ग्राहक अपने पूर्ण केवाईसी वॉलेट को यूपीआई से स्वयमेव जोड़ने के लिए पीपीबीएल को अपनी असंदिग्ध एवं सुस्पष्ट सहमति भी प्रदान करता है। कृपया ध्यान दें कि पेटीएम बैंक/वॉलेट का जो पासकोड ग्राहक निर्धारित करेगा उसका उपयोग यूपीआई लेनदेन में वॉलेट को अधिकृत करने के लिए किया जाएगा।
  6. 6. पेटीएम वॉलेट यूपीआई आईडी का उपयोग करके किसी मर्चेंट को भुगतान करने के लिए:
    • a. मर्चेंट वेबसाइट पर: अपनी पेटीएम वॉलेट यूपीआई आईडी दर्ज करने पर, ऐप ग्राहक को भुगतान के अनुरोध का नोटीफिकेशन भेजेगा। भुगतान का अनुरोध परखने के लिए ग्राहक नोटीफिकेशन पर क्लिक करेगा; परखने पर यदि पूरी जानकारी एकदम सही मिलती है, तो भुगतान का लेनदेन पूरा करने के लिए भुगतान की पुष्टि करेगा। यदि ग्राहक को अपने मोबाइल पर भुगतान के अनुरोध का नोटीफिकेशन नहीं मिल