Transferring your KYC from old phone number to New phone number

Transferring your KYC from old phone number to New phone number

  • August 26, 2019
  • FAQs

We want you to enjoy Paytm services without any hindrance. In a scenario, where you’re updating your phone number on Paytm app and want to transfer your KYC from old phone number to new number,you can yourself update it by updating a new number in your old account if you can access it:

Step 1: Login to Paytm with your old phone number (Phone number which is KYCed)

Step 2: On the home screen, tap on “☰” at top left corner

Step 3: Tap on ‘Profile (which is your name)’

Step 4: Tap on ‘Update Phone Number’

Step 5: Go to the mobile number field and enter the new mobile number you want to update and tap ‘Save’

Step 6: Enter the 6 digits OTP received on registered mobile number followed by the 6 digits OTP received on new mobile number for verification

Once you follow these steps on your Paytm app, your KYC will be transferred from old phone number to your new phone number.

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