How to update my phone number?

How to update my phone number?

  • August 28, 2019
  • FAQs

In this article we will tell you how you can update your phone no. with Paytm in different scenarios. Let’s start.

I have access to old phone number & new phone number is not yet registered on Paytm

Thinking about updating your phone number on Paytm app? Don’t worry! You can yourself update a new number on Paytm app, if you have access to your old phone number. We have simplified the process in steps for you:

Step 1: Login to Paytm with your old phone number

Step 2: On the home screen, click on “☰” at the top left corner

Step 3: Click on profile (Where you see your name)

 

Step 4: Click on ‘Update Phone Number’

 

Step 5: Go to the mobile number field and enter the new mobile number you want to update and click ‘Save’

Step 6: Enter the 6 digits OTP received on registered mobile number followed by the 6 digit OTP received on new mobile number for verification
Your new phone number will get updated. It’s that easy!

I have access to old phone number & new phone number is already registered on Paytm
OR
I do not have access to my old phone number

We want your Paytm app to run as smooth as possible. If you think that loosing access to your old phone number/having new phone number already registered on Paytm, can be problematic while updating your number on Paytm app then think again as this can be a cakewalk for you!
Follow the steps below and experience it yourself:

Step 1: Open the Paytm App Step 3: Go to 24×7 help
Step 2: On the home screen, click on “☰” at the top left corner

Step 3: Go to 24×7 help

 

Step 4: Go to ‘Profile Settings’

Step 5: Enter your old Paytm phone number

Step 6: Select ‘I want to update my phone number’

Step 7: Select ‘I have stopped using my registered phone number and don’t have access to it’

Step 8: Click on ‘Message us’ to raise a request

Step 9: Fill the form with the following details for old number
• Old Phone Number
Snapshot of anyone one of the following:
a. Debit/Credit card statement reflecting transactions done from your paytm account
b. Confirmation email or SMS received for transactions done on your Paytm account
c. Proof of phone number ownership (i.e. Mobile bill in case of postpaid)
d. Police complaint proof against lost or stolen phone
e. If your account is KYCed, please share linked KYC documents

Step 10: In case new number is already registered on Paytm, then provide the following details for the new number:
• New Phone Number
Snapshot of anyone one of the following:
a. Debit/Credit card statement reflecting transactions done from your paytm account
b. Confirmation email or SMS received for transactions done on your Paytm account
c. Proof of phone number ownership (i.e. Mobile bill in case of postpaid)
d. If your account is KYCed, please share linked KYC documents

We will verify the details provided by you and update your phone number.

So, now you see how easily you can update your phone no. with us. We hope you find this article helpful.

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