How to secure your account in case you have lost your phone?

How to secure your account in case you have lost your phone?

The moment you realise you’ve lost your phone, you tend to be in a miserable state as it not only threatens your privacy but you are at a risk of losing/compromising your online money transfer details too. We do hope you find your phone, however here’s what we suggest you to do to secureyour account immediately when you realize your mobile is missing/stolen/lost:

Step 1: Block your sim by contacting the telecom operator
Step 2: Call Paytm Payments Bank Helpline- 0120 4456456
Step 3: Select ‘Report loss or unauthorized usage of wallet, debit card or savings account’ option
Step 4: Select ‘Lost Phone’ option
Step 5: Enter the Lost mobile number
Step 6: Select ‘Block Paytm account’ option

If you are not able to call Paytm Payments Bank Helpline, you can reach out to us through yourPaytm app.

Step 1: Open Paytm App from any device

Step 2: On the home screen, click on “☰” at the top left corner


Step 3: Go to 24×7 help


Step 4: Go to ‘Profile Settings’

Step 5: Enter your Paytm registered phone number which you want to block


Step 6: Select ‘I lost my phone/I want to block my account’




Step 7: Select ‘I want to block my account to prevent it from misuse’


Step 8: Click on ‘Message Us’ at the bottom of the screen


Step 9: A form will be opened. Enter your Paytm registered phone number




Step 10: Provide snapshot of any one of the following details:

• Debit/Credit card statement reflecting transactions done from your Paytm account
• Confirmation email or SMS received for transactions done on your Paytm account
• Proof of phone number ownership (i.e. Mobile bill in case of postpaid)
• Police complaint proof against lost or stolen phone
• If your account is KYCed, please share linked KYC documents
We will verify the document and send you a confirmation message post blocking your account.
Once you get the phone number reissued, you can get back in touch with our customer care at 24×7 Help to get your Paytm account unblocked.

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