Quick Reference Guide For Your Top Queries

Quick Reference Guide For Your Top Queries

We, The Paytm Payments Bank Team, are excited and overwhelmed with the interest and love everyone has shown us and our offerings so far. We’d like to maintain that.

We have taken this step to ensure that everyone’s immediate questions are addressed with this handy guide.

Here are your top queries for us:

Do I have to pay any charges for any of my Payments Bank transactions?

No. Online funds transfer from Paytm Payments Savings Account is free of cost. You can check for more details here.

Am I required to pay the KYC representative a fee?

No. The KYC process is easy, secure and free of cost. If any KYC representative asks for any sort of fee, please raise it to us here and we’ll take necessary action.

How can I identify that my KYC representative is a genuine one?

Each Paytm KYC representative has an LMA Paytm ID card which validates their authenticity. Ensure that you ask them to produce this ID before submitting your information to them.

Check your KYC Agent’s LMD Paytm ID Card

How do I open a savings account with Paytm Payments Bank?

Watch the video HERE to help you do this.

My PDC (physical debit card) delivery is late – how do I check on it?

The Payments Bank Debit & ATM card is usually delivered within 2 weeks. You could track the delivery through your Paytm App on the track status page. In case of any delay please do raise it to us here.

What are the benefits of owning a Paytm Payments Bank Debit & ATM card?

Our card is accepted across merchants, there are no online transaction charges and it offers you a Free Accident Insurance cover of up to Rs. 2 Lac. For more benefits of our Debit & ATM card have a look here.

Your Paytm Payments Bank Debit & ATM Card

When are you opening physical bank branches?

Currently, Paytm Payments Bank has its flagship branch in Noida. More branches coming soon!

Are there any daily limits imposed on Paytm Payments Bank Debit & ATM Card withdrawals?

You can withdraw cash freely from any ATM across India, 24x7x365 days where you get 5 free transactions in a month in non-metro cities, 3 free transactions in Metro cities. There is a daily limit of Rs 25,000 on cash withdrawal from an ATM.

Can I use my Paytm Payments Bank Debit & ATM Card when I’m traveling to international locations?

Not yet.

How can I obtain my savings bank account statement?

For easy reference, please check your omnipresent passbook on your Paytm App. Our users also receive their savings bank account statement automatically in the second week of every month on their registered email id.

Additionally, in-app facility to check savings bank account statement will soon be launched.

Your Passbook with Transaction Details on your Paytm App

Which places is my Paytm Payments Bank Debit & ATM Card accepted at?

You can perform transactions on POS and ATM machines. You can also use it to make payments on all online platforms where debit cards are accepted. The RuPay Card is accepted across all the major merchant outlets. Some more details for your reference here.

Incase I have queries or require help, how do I reach out to PPBL care team?

You can call us on on 0120- 4456456 OR you can raise your queries through the care section of our app.

‘Help and Support’ section of the Paytm App
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