Important Notice

Date: 26th Dec 2023

Dear Bank Customer,

Please note that all Paytm Payments Bank Wallets that have not had any transactions for last 5 years or more and have nil balance, shall be closed w.e.f. February 10 2024.

In case, you are impacted by this notice, you are hereby advised to refer the below section for re-activating these inactive accounts before February 10 2024.

For any further clarification or additional information or completing the necessary formalities, please visit our bank branch Skymark One, Shop No.1, Ground Floor, Tower- D, Plot No. H - 10B, Sector 98, Noida – 201301 or call us at our 24 X 7 Customer Care no: 0120-4456-456.

Sincerely,

Paytm Payments Bank Limited

Steps for Re- Activation of Inactive Wallet Accounts

You can reactivate your wallet by clicking here:https://m.paytm.me/cb_wal

You can also reactivate your wallet using your Paytm application by following the below steps:

• Click on the ‘Wallet’ icon on Paytm Homepage
• You will see ‘Your Wallet is Inactive’ message. You can click on ‘Activate Wallet’ and reactivate your wallet in a few simple steps.

In addition to the above, you can also do your KYC in any of the following ways to reactivate your inactive wallet accounts :

• Aadhaar based KYC on App through Video KYC: Using this option, You can do your video KYC at your convenience on the app by tapping on https://m.paytm.me/wal_upg. Video KYC agents are available between 8:30 AM to 10:00 PM. You will need to keep your Aadhaar and PAN handy for verification.
• Aadhaar based KYC at your Nearby KYC Point: You can find Nearby KYC points by tapping on https://m.p-y.tm/kyc. You may also tap on the Nearby icon on the blue strip at the top of Paytm App Home page. You need to carry your Aadhaar and PAN for verification. You will need to verify your Aadhaar biometrically.
• KYC without Aadhaar: This facility is available only at select locations. You can find the schedule of our employees by going to https://m.p-y.tm/NoBiO. You will need to provide your PAN and any ONE of the below Govt. issued Address Proof documents in original: Driving License / Voter ID / Passport / NREGA Job Card.