Important Notice

Date: 30th January 2024

Dear Bank Customer,

Thank you for banking with us. We trust that you have found our array of products and services up to your expectations.

Paytm Payments Bank does a regular review of the accounts in its portfolio. We have observed that you have not been active in the captioned account for the last one year and also the account has no balance.

We would like to bring to your notice that the Bank will be constrained to close the account in case the same is not activated within the next 30 days.

To prevent this, kindly take the following actions within the next 30 days from the date of this notice:

To prevent closure of your Inactive account, please Add funds or Make Spends in your Paytm Payments Bank Account to demonstrate activity.

To prevent closure of your Dormant / Inoperative account, please reactivate it by completing verification in any of the following ways:

• Aadhaar based KYC on App through Video KYC : Using this option, You can do your video KYC at your convenience on the app by tapping on https://m.paytm.me/wal_upg. Video KYC agents are available between 8:30 AM to 10:00 PM. You will need to keep your Aadhaar and PAN handy for verification.
• Aadhaar based KYC at your Nearby KYC Point: You can find Nearby KYC points by tapping on https://m.p-y.tm/kyc. You may also tap on the Nearby icon on the blue strip at the top of Paytm App Home page. You need to carry your Aadhaar and PAN* for verification. You will need to verify your Aadhaar biometrically.
• KYC with other Officially Valid Documents: This facility is available only at select locations. You can find the schedule of our employees by going to https://m.p-y.tm/NoBiO. You will need to provide your PAN and any ONE of the below Govt. issued Address Proof documents in original: Driving License / Voter ID / Passport / NREGA Job Card / Letter issued by the National Population Register containing details of name and address.

*In case you don’t have PAN, our representative will assist you in providing a Form 60 declaration as per RBI guidelines.

For any further clarification or additional information or completing the necessary formalities, please visit our bank branch Skymark One, Shop No.1, Ground Floor, Tower- D, Plot No. H - 10B, Sector 98, Noida – 201301 or call us at our 24 X 7 Customer Care no: 0120-4456-456.

Failure to take the required action within the stipulated time will result in the closure of your account.

Thank you for your prompt attention to this matter.

Sincerely,
Paytm Payments Bank Limited